Matthew was excellent. He was very careful in diagnosing the issues with my mixed use commercial and residential AC. He explained everything to me and used a lot of equipment to test my ac handler in my condo. I called 5 companies and had them come out. Ultimately, Rich was the first person, and he was with RH, to actually get into the ac system. Some contractors told me I would have to cut into my wall. Rich went in and accessed the system with no problems. Matthew thoroughly examined and resolved the issues. I like that he explained everything to me and backed it up with equipment readings that he showed me. They did not try to sell me refrigerant. He showed me why my ac refrigerant levels were fine. He was honest and knew what he was doing. It was a relief to find the right people. Also they charged a fair price. The office staff is also very nice and has good customer service skills. read more

Had them give me an estimate for a somewhat moderate difficulty installation of two mini split AC units for a small area of my house. (Entire area ~1000 sqft) I got three proposals from them ranging from $95,000-$120,000! I found this to be astronomically high! read more

My outdoor furnace stopped working and I called them to fix it. Someone came and told me I needed a heat exchanger but said I would need a new furnace because it was too old and there were no parts available. This would cost me $15,000 to $20,000. Then another person came out from R & H to look at replacing the furnace and decided it was too dangerous to remove this outdoor furnace in the winter. Suddenly they found two heat exchangers available from the manufacturer and this would cost me $5,000 ish. This did not smell right to me so I didn't move forward. Then I received a bill for almost $500. There is no indication on their website nor verbally was I told of their charging for an inspection. I thought ithe charge was egregious. I will not pay the bill. Please read other YELP reviews and you will see experiences similar to mine. read more

I do vacation rentals here in the valley and have a little more than 100 that they service regularly. They've also been servicing my personal home for years as well. I trust their entire staff tremendously with my all my passwords, passcodes, and keys... I trust them with my life! I'm writing this review because I got a new phone and had to find R&H MECHANICAL number. I came across a few negative reviews that have been posted over the years, and they just couldn't be further from the truth! This company is by far the best in the valley! Their prices are fair, their employees are trustworthy to be alone in your home, I love and stand by this company 1000%. I highly suggest you book with them yourself! Especially if you get their tech "Johnny Raglin" dispatched out. Extremely knowledgeable, great communication skills. If you have a problem he can fix it! Thank you Johnny and the rest of the R&H crew read more

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The technician, John who is actually from the Aspen R&H group, communicated quickly. He took a couple of minutes to asses my boiler room. I had no heat or hot water with my radiant heat. He determined that I had no pressure in my system, opened a valve for a few seconds then closed it. Pressure restored so heat and hot water returned. He was very knowledgeable and explained everything very well to me. I am so grateful. This was on a Saturday morning by the way. read more

Their service technicians, or whoever they have driving their service vans up and down the valley have no respect for the fact that they are driving company vehicles and are representing their company, because they drive like maniacs, high rates of speed, tailgating, and showing a complete disregard for the safety of those around them, and the fact that it's a small valley and any one of us out there on the interstate with them could very well be their next customers. I, at this point, would not even consider hiring them to do work for me, simply for the fact that, by the way they treat other drivers on the road, and their lack of morals and values that start with how you treat people, and if that's how they treat potential customers, I'll pass. I'd rather hire a company that treats current and future customers as if they matter and respect them as humans. read more

Beware ! This company will fraudulently try to claim payment for services never provided or not completed. Their technician promised to come out for days, and when they showed up, claimed they couldn't do the work, left abruptly and billed me anyways. When I refused to pay for the sham, they sent out for debt collection. Highly unethical, unprofessional and incapable. STAY AWAY. read more

I foolishly ignored the dozens of warnings posted on Yelp about this company and asked them to help us fix a leaking humidifier. They stopped by, said the humidifier was fine but we needed to replace the pad. So we thanked them, went to Lowe's, and bought a new pad. We never received an invoice but a month later received a statement claiming a past-due balance of $160. They never mentioned a trip charge to help diagnose the problem, certainly not a charge of $160. read more

Tried to charge $5000 for a cost estimate... Don't waste your time, any reputable mechanical contractor will happily provide a free estimate for service read more

Our baseboard heaters were not warming up this winter so we called this company. The service man checked the heaters in the kitchen/living room/dining room which included 2 thermostats. He said we needed a part for one of the thermostats and he would have the central office book a good time to come and install. The next thing I know is that I received a bill for $265....$25 for trip charge and $240 for 2 hours labor. I called the office and told them they never came back with the part and they said the heaters were working so nothing more was to be done.... $265 to tell me my equipment was working!!!! read more

I was looking for an HVAC company in the Vail Valley to partner with for our heating and electrical needs. I called R & H Mechanical to come out to fix some malfunctioning electric baseboards we have at our condo. I requested that they have the technician coordinate with me, since some of our family members were staying at the condo and were not going to be there all the time. R & H did not, and when the technician showed up, he tried to communicate with the person at the condo, who was a guest, and not the family member that knew what was going on. He stated he couldn't find anything wrong and left. I asked them to come back out, and when they coordinated with my family member, he determined that the thermostat was bad. He replaced it, declared it fixed, and left. The original bill was north of $500. I complained about the multiple trips and they lowered the bill to about $350 (thank you). Upon my arrival here a few months later, the baseboard was constantly on and the bedroom was about 85 degrees, despite the fact that it was currently about 18 degrees outside. I called another local HVAC contractor, and he came and determined that the thermostat installed was the wrong voltage (110V. instead of the needed 220V). Also, the baseboards were "hotwired" and stayed constantly on. Upon requesting a refund for the incorrect thermostat that was installed, and even taking it to their office in Eagle, a 30 minute trip, I was told that there would be no refund or no resolution. I believe this service is not acceptable and therefore I do not recommend R & H. read more

Excellent service. My heat went out overnight. James arrived first thing in the morning, fixed the issue and explained the problems thoroughly. I will be using R&H in the future for routine maintenance. Would highly recommend R&H read more

Beware! In 2014, I had a new heating system installed by R & H Mechanical in my home at Copper Mountain, CO. I've had nothing but maintenance issues since; multiple service calls, including no heat in the winter. R & H did a routine maintenance check (prepaid maintenance program) on 7/31/20, and found extremely high carbon monoxide levels. They returned 4 times, but no one could diagnose why the levels were over 2000 ppm. On August 25, an R & H employee came to my home unannounced at 5 pm, and said he had to turn the boiler off. He told me R & H Mechanical had instructed him to do this because of a life threatening issue, and fear of liability. This came after their "team" had just been there on 8/21, admitted they couldn't figure out what was wrong, but assured me I was safe. The boiler being turned off with no notice, left me alone, in my 70's, in a pandemic, with no heat or hot water. After R & H shooting in the dark for a few more days, (I, of course, wanted them to find a solution) I called in another company, who also couldn't diagnose the issue, except for the strong probability, there had been something wrong since the installation. I was left with no alternative, but to have a new boiler installed with a different company. Needless to say, being alone with no hot water or heat in a pandemic for 8 full days was beyond stressful. The average consumer has no clue what goes on with a boiler in their crawl space, so that's why we try to hire the best and most trustworthy people to help us. Sadly, R & H performed at a very low level, in fact, at one point in all the disorganization, a manager of theirs, told me someone from the manufacturer told them to "cut their losses", and terminate the job. I have been in touch with the manufacturer only to be told R & H Mechanical never contacted them for help or advice on my issue. Beware! read more

This is a horrible company!! I had 4 different tech guys on 10 different occasions and it still took 4 months to get it right!! They would come out, I would explain to them what is wrong, they would change the filter, wiggle some wires and reset the breaker and they would say it was fixed and leave. I would beg them to stay and wait a few cycles for it to go off and they refused. They charged us over $1000 and I demanded to talk to the person in charge and they gave me the owner and after an hour long discussion he explained to me that he was not very hands on with the company, didnt really know much about ac/heat, gave a small refund and put me in touch with the head ac tech. I spoke with him and he pretty much just made excuses for his guys mistakes and said they were all young and still learning. So I begged him to please just come and stay until the ac brakes (usually takes an hour or so to shut itself off) he did and after 9 more hours it was finely discovered that a pipe and censer was faulty placed. Long story short, this company has so many employees that the owners and managers are clueless. The Employees are very rude and disrespectful and are in such a hurry to get on to the next job that they dont take the time to do it right or to make sure the job is complete before they rush out the door. Yes they have a lot of nice trucks and fancy uniforms, but have zero respect for the customers. if you are looking for honest reliable service, I suggest you use a more local mom and pop company were the owners are hands on and aware of the day to day operations. Please think twice before wasting your money with this company. R and H Mechanical you did a terrible job, thanks... read more