Great company! The fastest tech i have seen on trouble shooting. Was on time,fair and polite!…read moreThanks Dave

Unfortunately. He's a good guy but not the best business practices…read more I used him because he was starting a business and love to help people when first starting a business and support them. The furnace somehow fell of his truck on the highway and needed another one later. Much later I have had a unit brought in to my Grand Lake home made by Coleman. I have had now 2 different techs come out to look at it multiple times. With issues. All my other projects and homes have got great furnaces and never even needed a turn up. I reach out September 9th to make sure it's working okay since a caretaker said it wasent on. And the caretaker is elderly and did not touch a thing. He says I'll come out to look at it when im in Grand Lake next. September 13th tells me " Just looked at the furnace... the bottom door wasn't latched properly. There's a switch behind that door that turns off the power if the door is removed. You should be good to go" But wait he is the only person that has ever touched it. Months later I keep getting a bill for $135. Surely it's a mistake. So I ignore it since no one will charge you $135 to pop in while he's already in Grand lake to close a door on a product he installed and worked on. In November before snow season. I have a HVAC tech that owns a firm in Denver come in and he mentions to me this Coleman was truly thrown together in there and he does a few things to make it better and done correctly. I keep getting a bill. No idea why. Today I answer the phone and he's demanding his $135 for popping in 5 days after I rang him when he said he would be in grand lake to.... Close the door. He said "you pay for my knowledge not my time" then proceeds to hang up on me. Ugh. I don't mind paying ever. But don't hang up on people. Don't be rude. Don't burn bridges on $135. If you did work charge someone but not when you stopped by 5 days later for a door that was open. I have 2 more tankless I would have loved to give you the business for but not after this. Wish you the best but treat clients better than this.

JB and Scott were excellent in an emergency situation for us. I really don't know what we would…read morehave done without their help. Getting a broken furnace fixed quickly with an outside temp of Zero. If you need emergency service or maintenance for heating and cooling I fully recommend and trust both of them both.

The worst company ever to use…read more The guy I talked to on the phone was an absolute jack*** he was just plain rude for no reason. I told the guy "sir good morning how are you" hi response. "Fine what do you want" Just plain rude the whole time and said "I'm the owner and this is how it's done" There tech came out and even said that there is two owners. Jack is one and amazing the other one is a terrible human in every way. Never ever ever ever use this company.

Did a great job, charged for what he did and taught me how to maintain my boiler…read more Very experienced non nonsense guy. He relocated a water baseboard heater and bled the air out of my boiler afterwards. Highly recommend him.

From the owner: Plumbing services, boilersread more

Had them give me an estimate for a somewhat moderate difficulty installation of two mini split AC…read moreunits for a small area of my house. (Entire area ~1000 sqft) I got three proposals from them ranging from $95,000-$120,000! I found this to be astronomically high!

My outdoor furnace stopped working and I called them to fix it. Someone came and told me I needed a…read moreheat exchanger but said I would need a new furnace because it was too old and there were no parts available. This would cost me $15,000 to $20,000. Then another person came out from R & H to look at replacing the furnace and decided it was too dangerous to remove this outdoor furnace in the winter. Suddenly they found two heat exchangers available from the manufacturer and this would cost me $5,000 ish. This did not smell right to me so I didn't move forward. Then I received a bill for almost $500. There is no indication on their website nor verbally was I told of their charging for an inspection. I thought ithe charge was egregious. I will not pay the bill. Please read other YELP reviews and you will see experiences similar to mine.

Worst customer service in summit county for plumbing and hvac services. Hands down. Mean,…read moredismissive receptionist and unqualified technicians. You will be charged double every time, and if you question their m.o. you will be canceled.

Worse company I've ever dealt with. They have non existent customer service so if there's an issue-…read morethey completely ignore numerous phone messages & have no intention of rectifying it either. I called for a simple routine maintenance check on my working furnace & when the guy was done, first it sounded like a jet engine in my house, it started going on & off. I left detailed messages which were ignored & when the furnace died on a zero degree day they wouldn't call me back & said during emergency hours they only take contract customers. Stay away from this company or you'll find yourself with a bad outcome. Update- they came & took apart the furnace & said they would order the part. After a week of calling with no return calls they finally answered the phone on Friday& said they weren't ordering the part. They wasted 2 weeks of my time besides breaking my furnace during a routine service call. Stay away from using this company for anything- very disreputable!!!!

Austin was dispatched to my house from a warranty company. After doing a incomplete diagnosis, he…read moremade the incorrect determination that the condenser coils were dirty and that caused the compressor to burn out. He didn't look at the evaporator coils inside or even put gauges on the system to see how much refrigerant was left. Had he done that, he would have seen the oil stained hole in the evaporator coil and there was very little refrigerant left in the system. The low pressure was the reason the compressor wouldn't kick on, it wasn't even burned out. Due to his incorrect diagnosis, the warranty company denied my claim. He actually called me a retard!

Service is great! Billing is weird and hard to understand. So if you're ok with not understanding…read morewhy you're being billed so much outside the insurance than this is the right spot

Ty was VERY responsive to my initial inquiry. He openly discussed my swamp cooler replacement and…read moreoffered an outstanding option to install a unit I purchased at Home Depot. Installation timing was slightly delayed but results were very positive. Identified a water supply problem that will be addressed with a fall furnace inspection and swamp cooler winterization I will use Ty again and highly recommend him for HVAC needs.

Amazing contractor. Professional. Knowledgeable. But what I appreciated most about Mr. Nicolla was…read morehis positive attitude and incredible work ethic. He installed a heat pump replacing my AC and furnace. I no longer have a gas furnace and this heat pump is such that I don't even need a dual fuel heat source. The technology is that sophisticated. I have a complicated system that includes various thermostats as well as a whole house humidifier so there were some challenges, but everything works fine and I am extremely satisfied. I recommend Altitude Heating and Air.