Avoid this company. They charged my tenant close to $500 for a 30-minute job to unclog a drain. I had a similar job done by Drain Doctor for $150. Unfortunately, my tenant was a young college student and wasn't aware so he did authorized them do to the job without first seeking approval from me. But this company clearly took advantage of this situation. read more

If you have any plumbing issues and are looking for a company to help out, you have found the right one. It's refreshing to work with a company who cares, communicates well, does awesome work and is affordable. Sean O. came out to bid a project of blowing out and scoping our downspouts for our gutters. Long story short our builder did a terrible job and our drainage needed to be completely redone. Sean and his team were great to with from start to finish. After evaluating what needed to be done, he gave me a bid right there with options and suggestions to get the project done and I scheduled at the same time. They were back in two days to get the job going. His team evaluated, bid and COMPLETED the job before I got one of the other bids from a company in town. Sean showed me progress pictures and videos along the way. If I had a question or thought on what was going on he took the time out to review it and made sure I completely understood. I would highly recommend Sean and Plumbing Solutions for any plumbing or water related problem. read more

The Smyrna office is a total rip off. They actively charge over inflated prices. For example, water heater job might cost $800-$1200 will cost you easily twice as much with these crooks. The owner is the worst if you ever have the displeasure of speaking with him. They don't show up when they say they will, they will overcharge for anything, and from what I'm told by some of their workers, they work obscene hours and normally don't get paid. One guy said he had worked almost 60 hours in a week, was only getting paid salary, and no where near what he should have been making. Sounds about right. Stay away from these crooks. read more

Plumbing Solutions did a wonderful job! Andrew arrived at my house within 30 minutes after I called! He was kind and professional and I really did appreciate how quick and easy this experience was made for me! I highly recommend this company! read more

Unless you are a millionaire and an idiot, stay far away. TL:DR Took 8+ hours and 4 trips to install a water heater that was 2-3x overpriced and leaked and then came back to quote $5,000 for a water softener they know NOTHING about. Here are my 2 experiences. First experience was to have them come out because my old water heater was leaking and water was seeping into my house (my water heater is in the garage). So this was an emergency so I expected them to take advantage of that fact. When I make the service call for the water heater, I also asked for someone who knows about water softeners because I saw water around the water softener. Two guys came out. We decided to go with a tankless water heater to the tune of $3,500. As I said, it was an emergency so I agreed to their quote. They left to get the unit and came back to install. Over the course of 8+ HOURS - both guys went to the local Lowes to get parts 4 different times. After they left, I googled the cost of the water heater. As you can guess, the price was well over 2x the cost. Yes, I know they installed it but it certainly seems like it was a pretty huge mark up. For the second experience... One week later, they came out to look at my water softener leak. Mind you, these are the "experts" in water softeners. The two guys from Dumb and Dumber came out. They had NO CLUE as to what the problem was and their response was, "we know nothing about these builder quality softeners. Probably a leak somewhere". But they did notice that the water heater their buddies put in was leaking. They fixed that. Their solution to the water softener was to give me an estimate on a new one. Get ready.... Their estimate was $4,100 for their lower end and $5,400 for the upper end. They then asked me which one I wanted. I asked them what justified the $5000-$6500 price tag vs the $400 one at Lowes. Again, no clue. "I don't really know anything about those (pointing to mine), all we know about is this kind". He proceeded to say instead of using salt, it uses charcoal. I asked why and what the difference is and where do I buy charcoal. Do I get it in bags like the salt? He didn't know. After googling it, he said, "oh, wait, it does use salt". Then asked again if I wanted to go with option 1 or option 2. (BTW - this same system at Lowes is $600. I told him I wasn't prepared to spend $4-5 grand and I'd get back to him. He was pissed. I guess people just have $5,000 in their sock drawer - and after spending $3,500 the week before. He mumbled something and dumb and dumber left. By the way, the softener has not leaked since they came out. read more

Plumbing Solutions - At least they give me free salt the first time - Plumbing Near Me

We had a leak in our bathroom that was flooding my basement. Jared came right out, fixed the problem and helped us get everything cleaned up. The price was very reasonable for the emergency work that was done. read more

We noticed a water leak/stain on the ceiling in our basement (we suspected a toilet). I called Plumbing Solutions and was able to set an appointment for the next afternoon. Andrew and Wally arrived on time during our scheduled window. They advised several possible reasons for the leak, and they inspected several areas above where the water stain was found. It was deducted that the leak was most likely The toilet that we suspected. They were friendly, patient with my questions, made the fix, and cleaned up after themselves. This was our second experience with Plumbing Solutions ( the first was when they installed a hot water heater). read more

10/10 recommend! Shawn and Jordan arrived promptly after we called for an emergency service at 8:30pm due to a leaking washing machine. They were professional, knowledgeable, and answered our questions thoroughly. Fortunately, it was not a burst pipe and they were able to resolve promptly! read more

Plumbing Solutions. Plumbing repair. Don't waste your money and your time with a company called Plumbing Solutions. We had a problem, was told $1300 would fix it, with a two year warranty on the work. $1300 and two visits later we have the same problem, with the addition of an unpleasant conversation with an owner/supervisor who thinks he's doing us a favor by coming out again, adding that another $435 will fix it for sure this time. Apparently the "solution" in Plumbing Solutions is to keep on charging you until they find the problem. read more

DO NOT USE THIS COMPANY!!!!! THEY lied, put holes in our shower with the drywall saw and said they were already there. They knocked stuff off of shelves, did not pick them up, tracked mud and water in house, the tech Steven very unprofessional!!!! Did not clean up after themselves. They said he used Delta replacement parts but they LIED, used Glacier Bay, Home Depot brand. The owner threatened us and harrassed us over phone. Way over priced, be very CAREFUL, the tech Steven will look you in the eye and lie to you. They are shysters!!!! BE CAREFUL . read more

These guys are great! They were honest from the start and I could see the guy was working hard. They used this camera thing to find the problem, and apparently they're one of like 3 companies in Tennessee that have it. I would happily recommend these guys to anybody. Robert is the best! Thanks guys! read more

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Quoted $ 3600 to replumb my house. They were going to try and run the new line inside the old line and lower the price $1200 to $1400 but could not do that. Then they wanted to run it around the house so as to not cut the driveway. Then the discovered the leak was under my driveway so they could run a new line from house to meter but the price was written for $3800. When I questioned him he lowered it to the quoted price.. They didn't clean up mess made in a bedroom and left a hole in my yard. Left my driveway with dirt all over it. I called and while they apologized and came out and washed my driveway, they would not come off the price. I paid $3600 for a pex line from my house to the meter about 150 feet. I would not recommend or use again. read more

These guys were the only ones out of all the people we requested quotes from to respond. I'm happy the did. They were fast, efficient and courteous. They had the job done in 10mins and it was done well and with quality products. I would recommend them for your plumbing needs. Their pricing is a little bit higher than the average plumber but the use quality parts. They could have just slapped any old valve on my house but they chose to put a two stage pressure valve that should prevent the need for it ever to be replaced again. They said the would be at my home by 8AM and they called before they arrived to inform me when they would arrive and they were on time. read more

On October 4th 2018, Steven Brown of Plumbing Solutions came out to fix a leak in our downstairs hall caused by our upstairs tub and to fix the diverter in the upstairs tub. By cutting into the hall ceiling, he was able to tighten the joiner between the pipes, which stopped the leak. His work on the diverter, however, was unsuccessful. It had been stiff, and now it was looser, but it was not diverting. He had accomplished only part of the job. When he arrived to try again, on October 9th, he insisted that he had done the entire job and that now we needed entirely new fixtures. He replaced our classic old round metal shower-head with a square plastic one, and the diverter still didn't divert. He lowered the volume of water coming into the house with the hope that that would solve the problem. It didn't, but it did make rinsing ourselves at shower's end difficult and time-consuming. On October 16th, I wrote a negative review of Plumbing Solutions' work, but, before publishing, decided to share it with them first. I described what I wrote here and also mentioned the attitude of Steven Brown: when we questioned him, he would announce his expertise and experience; he ignored my wife's remarks and, speaking only to me while my wife was in the room with us, referred to her in the third person; he baldly claimed that our old metal shower-head had also plastic.(I guess that plastic can form rust, then.) From my complaint to Plumbing Solutions, we received an immediate response. Robert Graham, the owner, and his wife, Melissa, the office manager, called us, listened with apparent concern, and then offered to make everything right. They wrote: "We do believe this fixture is of quality. However, if you desire a different look, we can definitely change them out. Of course, labor will be of no cost. And we would refund the price of the part Steven installed. We do want you to be happy with the fixture as you will be the one looking at it every day. So we want to install a fixture that you love. "We strive for our customers to be happy with our services. We appreciate you giving us the opportunity to make this right." Due to vacations and holidays, it wasn't until December 27th that Robert Graham and his assistant, Jeremy, could come out to do the work. In the meantime, we had ordered high-quality metal fixtures to replace the plastic shower-head and the rest of the tub/shower fixtures. Graham, however, immediately changed the rules of what he had offered: "We will replace only the shower-head, because the rest is metal". When I pointed out that they won't match, he insisted that the agreement was only to replace the shower-head. Graham restored the water volume to the house. When I pointed out that we were told that all the fixtures in that tub were to be replaced, he demurred: "The fixtures you bought are larger and we would have to cut the tile." Then he asked me if there was anything else, and when I said, "No", they left. I wasn't sure why they had left, since they had not replaced the fixtures, as they promised. After twenty minutes, I called Robert Graham, and he stated that he would not be returning to our house to do any more work. He then began shouting at me that our business ended when we signed the invoice in October. When I pointed out that his offer to make amends was made AFTER that invoice was signed, he began shouting, "Where do YOU work? Where do YOU work?" I asked whether he was refusing to honor his commitment, and he said, "When you signed off on the work, you have your answer." After about five repetitions of that, I hung up. I realize that Plumbing Solutions will deny behaving this way on the phone and will assert, again, that their responsibility ended when I signed the receipt in October. I shouldn't have signed: We had a strong feeling that the work was inadequate, but, at that moment, we really wanted this over. When, however, I sent my review to Plumbing Solutions, they made their offer quoted above. At that time, there was nothing from them about "You signed off on the work, so we are done." On the other hand, they pushed aside that signature in their assurance to make things right. Thus, their argument now that they have fulfilled their commitment to us is as empty as their promises. They may state that the offer was not for completely replacing the shower/tub fixtures. However, we have the e-mail messages quoted above and can supply scans & screenshots as needed. They may even claim--as Graham did, in fury, over the phone--that my wife herself chose those plastic Moen fixtures. She did not. (By the way, when I pointed out that the shower-head was plastic, Graham said, "Most new cars have plastic bumpers" as if that were relevant. I don't shower in my car.) I would simply like this unprofessional work and attitude to be recorded for anyone else considering hiring this company: DON'T DO IT. read more

Hired them to help complete a bathroom and every step of the way we had problems be cautious when using them.

The work was good, and reasonably priced, but the worker tracked mud all over the bathroom and the larger volume of it isn't coming out of the floor mats, leading us to have to buy more and adding needlessly to the cost, unfortunately. Could have been easily avoided by some common courtesy from the vendor. edit to 3 star: I was hasty, the work was great which is the most important part - and customer service was quick and helpful edit again, to 1 star - Apparently giving them a bad review (the initial 2 star) gets you on their do-not-service list. So... buyer beware. read more

I called 11/01 to set up an appointment. I spoke with Steve he was very nice and very professional. I explained to him that we needed to provide our buyers with a quote to get a leak fixed so they could give it to their underwriters. I confirmed several times if there was a cost and he told me it would be a FREE. I also let him know that I would be unavailable today so my realtor would let them in. (I don't know if they record calls but if they do, I would like the call to be pulled) Fast forward to today, they were more than 30 mins late to the appointment and this afternoon, I get an email including the quote and a service fee of $85. Shortly after that, I get a call from Deborah (who was very dry on the phone) stating "they were unable to collect the payment at the time their technician Cody came out" I explained to her I was advised by Steve that there would be no charge for the quote. Then, Cody gets on the phone (but he is polite) and I had to explain the same thing to him. I also stated had I known about the charge I would have selected another plumber because there are alot of companies that will give you a FREE quote. I then offered to pay the $85 on 11/09 which is the next time I get paid. I told him we are paying for 2 homes until this one is sold and it just wasn't in my budget this week... I said he could call me or I could call him on Friday even though I don't feel I should have to pay for this. Then the owner, ROBERT takes the phone and he is immediately RUDE to me. He kept over talking me and cutting me off. He was like "I just need your credit card number! You don't go to work not to get paid right?!? We don't either!!!" He eventually got so rude with me and I had to hang up on him 2x... Smh... To be honest, they should honor what I was told and no matter what my realtor said to Cody, I am the client and I should have been consulted before they did anything different. read more

I have been in construction for almost 40 years and now see why some contractors get such bad reputations. I know that some folks have bad days, but Robert's ethics are just not good. For the installation of a $10.00 part and 15 minutes work, my Mother was charged $520.00. Robert's arrogance..., "I am a Master Plumber", and "This is the market rate", did not set well with me. The story was so different that I thought he was talking about someone else; my story has since been corroborated. This was just an example of a service industry company taking advantage of an 85 year old woman. read more

They put in a tankless water heater for me. And after accessing my plumbing needs they actually recommended one that was less expensive than the one I had originally wanted. It's awesome. A never ending supply of hot water..that gets to the faucets lickity split! They also installed some modern looking fixtures that I bought and was going to install myself. I'm glad we let them do it. My wife (and I) have peace of mind now. I would definitely use them again. read more

The dread of having our plumbing fixed is finally over thanks to these guys. When I called I was a little surprised that I could get an estimate so quickly, but it was a relief to be able to work around my schedule. He gave us a price before he left on Friday and they got to work that following Monday. The previous 2 places stated we would have to RIP UP OUR KITCHEN FLOOR to replace the pipes. Plumbing solutions said no such thing and explained that you absolutely can get in the crawl space. (My theory is the other 2 were both super scared of spiders). Thank you so much. My mind is at ease and we can finally do dishes again. I'm certain we will need more work in this old house of ours. I will be using Plumbing Solutions from now on. read more

I have utilized the services of Plumbing Solutions at home and at work for nearly three years. No matter if the job is something as simple as adding a new kitchen faucet or larger projects like replacing 50-year old, buried sewer pipes, adding grease interceptors, or jetting sewer lines, Plumbing Solutions has done commendable work. When we had a water pipe burst in our dining room, the crew was there in literally minutes to mitegate what could have been a terrible situation. They have even responded to issues on weekends and evenings for us. I highly recommend Pluming Solutions to you. read more

Don't let the 5 star reviews fool you. Robert (the owner) is rude , threatening and arrogant. The technician Steven caused a lot of wall damage in my shower and living room and then lied to cover up his mistake. I asked him to leave my home since I now have significant damage on both sides of my wall. Even with pictures to back up before and after damage, I was repeatedly threatened. When I realized how bad the damage was with no apologies from either of them, I was crazy scared! I was told to stop the dramatics and pay the bill. He has threatened to arrest me, sue me, put a lien on my house and finally to come settle it in person!! Steven's tools vibrated all the products off the wall shelf causing one jar of medicinal face cream ($70 value) to be poured out everywhere! He also walked in and out of the house in the pouring rain without ever removing his (now soaked) paper booties. VERY UNPROFESSIONAL!! read more

I recently used Plumbing Solutions for the first time. We had a last minute plumbing issue prior to new residents taking possession of one of our rental homes. Devon was our Tech and he was Top Notch. Professional and even called ahead to ask if arriving early would work, which is what we badly needed! Devon FIXED our issue and cleaned up like he was never there before he left. Highly recommend Plumbing Solutions!!! read more

Our family has used Plumbing Solutions several times over the past few years for different household issues! Each time, the workers were punctual, professional, and courteous. Robert has a great set of employees! They have 24-hour service, which is great when you have a late-night emergency! And they are prompt when it comes to big fixes. (We once had a pipe burst in our front yard that required a lot of paperwork and a big digger!) Their prices are reasonable and we always appreciate the work they do. We're always supportive of local businesses, and even more so when that business is family-owned! I always recommend these guys to friends and family who need a plumber! read more

Jeremy and another younger guy came out this morning to fix our leaky tub faucet. Very professional. Quick work. Gave us a no-pressure estimate for another job. I was happy with the 1st busy, this second one went just as well. Will keep giving them our business. read more

I was very pleased with my service. Robert and his team are very responsive and fixed my problems very quickly. I won't be using anyone else for now on! read more

I emailed the company about my problem and within 30 minutes received a phone call from their office. The lady that I spoke with answered all of my questions (that could be answered by phone) and promptly set me up for a free estimate. The guys came out, gave me a estimate and then said that they could repair the problem that day, which was great seeing as it was already past 4pm. The estimate was good so I had them proceed with the repairs. While replacing the pipes, he found that their was a pipe that did not need to be replaced. He had quoted the cost of replacing that pipe in the original estimate. It ended up being cheaper by $100 than the original estimate. He could have easily not said a word. I appreciate honesty and good customer service and I will definitely use them from now on for all of my plumbing needs. read more

I've had to use Plumbing Solutions multiple times due to my kids clogging the toilet. Their staff is friendly, technicians are professional and they are always on time. I'll definitely continue to use them and recommend them to everyone. Thank you Plumbing Solutions. read more

Cody and Thomas FAR exceeded my expectations. I have had a succession of bad experiences with irresponsible plumbers who did shoddy work and lacked professionalism. They were both prompt, did quality work, cleaned up more than their fair share and were very pleasant to work with. I will call on them again for the next phase of my project next week. I'm so relieved to have found a genuine plumbing solution!!! Highly recommend them. read more

Ben and Ethan from Plumbing Solutions were complete professionals from the first minute they arrived at my house. They took proper precautions to wear a mask, covered their boots with protection to not get my floors dirty, and made sure to clean up when they finished the job. They were up front and honest about the work that would need to be completed, gave me an estimate, had the necessary equipment to complete the job quickly and to standard, and were very personable and polite. In fact, it is rare to find a professional plumber that will take the time to explain "why" they need to do the work and what the root cause of the problem is. I would recommend their services to anyone in the Nashville area looking for a dependable, professional, polite plumbing solution. Also, as one reviewer mentioned, I received a call back after my initial online inquiry within 20 minutes of submission. Well done! read more

We signed up for Plumbing Solutions through home advisor. We did add our apartment unit but of course the receptionist says we didn't, and because my boyfriend was at work they couldn't teach him get my number. Granted I saw and waved down the plumbing solutions truck in our neighborhood but they never stopped. I said oh well and thought miscommunication no biggie. The girl at the front desk had the nerve to blame me for this appointment not working out and then proceeded to tell me how I needed to handle things. Super rude. Horrible customer service. read more

I was happy with the guys that came out and did the work. They were very friendly people that got the job done within a really decent price!

Plumbing Solutions was a fantastic company to work with! I had a new sink put in with my counters and needed a hookup. Moved from a two drain to one drain sink, so the line had to be altered, plus install of garbage disposal and faucet. They were able to fit me in next day. The technician, Sean, showed up exactly when scheduled, and was very nice and knowledgeable about what was needed. Their price came in over $100 below the other quotes I had received. Plus, they didn't charge a "service fee" of $60+ like the other places do just to show up and look at the issue (even though I could describe exactly what was needed!!). Instead of that rip off, Plumbing Solutions gives a free quote. The job was done in under 45 minutes, and everything works perfectly! Couldn't be happier with Plumbing Solutions!! read more

I set up the appt through home advisor. Needed a simple outdoor faucet repaired. They came and looked at it then called their boss to discuss it. Told me I needed to either have a different kind of faucet installed (more expensive) or move it closer to the house (also more expensive). I said I just wanted it repaired like it was. They refused because they couldn't guarantee it. What's to guarantee? It's an outdoor faucet! I told them I'd be leaving a bad review, they left. Then someone from their office called to explain why they refused to repair the faucet. He started talking about the possibility of it freezing then said something about codes. I told him that was ridiculous and he continued to try and "mansplain" about it. Then he threatened to call codes on me if I left a bad review! Guess you see how that turned out for them. read more

They done a great job fixing my kitchen faucet and garbage disposal and gave a better price then any other plumber I call. The plumber was nice and friendly. They have my business for now on. Thank you plumbing Solutions. read more

Working with them was truly the worst professional experience of my life. they may be fine for small jobs but DO NOT hire them for a large job. Main reasons: -poor workmanship -tried not to honor initial agreement -make up things to explain what they are doing (ie, they are not 1 of 3 companies in tennessee with the camera technology another review described. My family had that work completed as well about a decade ago by another company. Its pretty standard. See below for things that occurred at my house) -manipulative and aggressive when things don't go their way -if you have to work, expect to have to take off MANY MANY MANY more hours/days than is reasonable At first I thought they were good. Not fantastic, but better than most plumbers I had talked to. The initial estimate was reasonable, although they left many things off of the estimate list. I emailed back to make sure they included everything I had requested, and they said yes (in writing--make sure you get EVERYTHING in writing with them). They asked me to pay 1/3 up front and I did. They came out and did a third of the work, and then asked me to pay again, and I did. Then I tried to figure out all of the fixtures I needed to buy, and had to keep rescheduling as I tried to figure that out (on my own). Then they came out again, I thought to finish the job. Instead jeremy walked around the house pointing out things that they would charge extra for. I kept going back to the initial agreement, saying that I didn't need to pay additional. So Jeremy and Robert (the owner) came out a week later (again I thought to finish the job--which I actually clarified with the office) and Robert said that nothing would cost more, but they couldn't see what was in the ground, and if the pipe that they needed to dig out was not where they thought it was, it would cost more. Nothing had changed since the initial estimate--so they should have said that initially, but, whatever-- I agreed. And again they left, without doing any work. During this time, I mentioned to my neighbor, a retired General Contractor who has been advising me on my house renov, what was going on. He asked to come see and was disappointed by the quality of workmanship. I initially shrugged it off, knowing that people are charging crazy amounts in the Nashville mkt right now, and as long as it works, I didn't mind. They came back to finish the job. I couldn't take off more work, so my brother came to the house. They dug a little into the dirt--really just to uncover the top of the pipe (giving them VERY minimal information about the directions of the pipes), and my brother called saying it would be another $1600 or so. I told him that it should only cost more if the pipes were in an unexpected place. We went back and forth through my brother, so finally I called my friend the GC to go talk to them to see what was going on. When he got there, he was so dismayed by the shoddy workmanship (studs they had obliterated "because they were red not white like the others" (!??)), pipes that were poorly attached or in the wrong places, etc.I have pics that I can add later) that I'm not sure they even discussed the pipe in the ground. SO THEN Robert calls me and accuses me of sending out a "macho man" to intimidate his men and create an unsafe environment. Not having any clue what happened I apologized and assured him that was not the intention. We spoke again by phone a few days later. At that point he claimed that his guys had to go hide in the car and were afraid for their kids and family. He said that they had a recording of my "big guy" (retiree) threatening his men that he wasn't willing to share with me. Keep in mind my brother was also witness to all of this, so I definitely would have heard if all this had really gone down. This doesn't even begin on the manipulation that had taken place but I'm getting really tired of writing this review. I'll post pics. But do NOT put any serious project in their hands. And DO NOT leave them in your house alone--just imagine if my brother hadn't been there!!!!!!!!!!! read more

DO NOT USE THIS COMPANY. Our water heater was leaking on the floor and we needed it fixed promptly. We called this company because they had good reviews. I had to leave the house to pick up my child so my boyfriend (who is not a homeowner) handled the situation for me. When the guy from the company quoted him $265 to fix an extremely small leak, he didn't know that was outrageous. I called two other companies to see what they charge for the same thing and one came back with $140 and the other came back with $150. I called the company to discuss and the lady on the phone was beyond rude. She told me that if I didn't like the price I didn't have to use them. Uh...yeah. I told her about the other quotes that I received and she was like, "oh they were lying to you." No, no they were not. She stated that she's used to people calling and complaining to try to get a lower price, so she didn't really care. Wow. There are too many other plumbing companies out there to get ripped off by this one. Find someone else. read more