First, I love the way you can tell when your tech or sales person will arrive. No more wondering do…read moreI have time to shower or make lunch? Your appointment is between 10 and 2, but if you click the link it tells you where they are and what time they are arriving. Our salesperson was Sara and she came out, tested our water and shared resources where we could get more facts about our water. We got a quote for a plain under sink unit and a whole house system, and she thoroughly explained all the different options you could get. My extended family buys alkaline water, so we decided to be bougie and get that on the counter spigot, however at Sara's suggestion we did plain RO to the fridge and ice maker. David was the technician that came out. He was extremely personable and you can tell he believes in their product. He did a great job drilling into our countertop and provided some guidance in machine placement for easy filter changes. They sell an American made product, and it has great reviews. After living with our unit for a few weeks, I can honestly say that I love it.

The service from them is impeccable. They arrived on time for installation on a cold day. Very…read moreclean work and cleaned up the area after the service. Got full house and RO system.

great follow up from Samuel and the installer Tim was very professional. They also had the best…read moreprice and recommended the system that fit. Others tried upselling into larger softener.

I bought softener from Pure southern water the sales person was great . I tried reach them 3 times…read moreabout the salt where they buy it I ask my original sales person came to house just to check on the unit if was doing the job I ask where do you get the salt from a place somewhere around tenn . He told me he would get back to me in a day never did . I call back to the sales person again left v/m no call back. So I called up the main office she told me I will have someone will call you back so they did I ask the same thing he told me they buy in builk I said ok that's what I was looking for . I ask if you all can sell me the salt he said I would get back to you . Well you guess no call back. Final word . They do a great job of selling but service/ install they had to come back another time I ask if they could put the right size of pipe installation they came back few weeks later to put the correct one on the pipe. I'm still waiting for the call back.

Adam provided fast, efficient service and saved me a significant amount of money. I had a loose…read moreshower handle, and two other companies claimed the repair would require cutting into the wall to install a new valve. Instead, Adam sourced the necessary parts from Home Depot, allowing me to return the valve and shower components I had purchased on Amazon. He documented his exact start and end times, completing the job in just under two hours of labor.

From the owner: For all your service plumbing, water filtration sales & installation contact Adam with Pure Water…read moreMinistry.

Was very professional and on time and thorough. Keep in mind they don't take credit cards but…read morehighly recommend.

We've used Jack Ward on two occasions and both went swimmingly! For the latest visit, they were…read moreextremely communicative. They took down as much information as possible to understand the situation. Then the plumber called and talked through it some more. He kept us updated on his arrival. When he was working to fix the problem, he talked through what was happening and how he was going to fix it. We're about three weeks out of the issue and *knocking on wood* everything is working as expected. Overall, we were very happy with their customer service and work!

Rain soft The only…read morething they got going for them is they are American made 1958. 6 inch in diameter they come up to your hip. You do lose water pressure when you put these things in. They kill you on maintenance. They will lie to you and tell you they have a lifetime carbon right to your face. They have activated carbon. It's good for about 2 1/2 years on their in and out non-back wash and carbon. They get $1500 to re-bed the carbon. If you ignore replacing the carving, the chlorine will destroy the softener. You're stuck with their maintenance they love making money on the service department. You can buy a back washing carbon, but it's twice the price of the In-N-Out because it's only gonna double the life of your carbon. If you're on city water, you have to handle the chlorine what I'm finding out. Chlorine voids the warranty on softeners Not to mention their reverse osmosis, they charge $480 for two filters every 12 to 18 months. Because they love having the technician come out and pop them in for you. And they charge you trip charge parts labor gas the filters should only cost you about $60-$80 apiece, but they kill you again in the service department. If you don't mind throwing $100 a month away just in service then this is the machine for you. The only problem is you're gonna lose water pressure. Waste of time and money and you're looking at anywhere from $12,000-$16,000. Good luck

Robert F was fantastic. He got our water back on after two days without it. Everything was done in…read morea timely manner.

I am giving four stars because the product is not the issue. However…read more.. Our sales representative was great. The softening system we purchased is great. However, we just had a run in with a rather angry service tech. We were exchanging out a brine tank, the tech shows up along with another service truck and two other employees. I greet them as I come out from my garage, and begins the ranting and raving from the service tech. I was even told by him that he was going to call his general manager about me for blaming him for the issues previously had from an installation he did. Also, for cursing him out and using the "F" word at him...He continued to become more and more aggravated, angry and LOUD....all as my neighbors watched. I finally had enough and told him to leave. He wouldn't go. I told him again to leave the tank and vacate my premises, as he is slamming things down, ranting to himself and yelling at me as he finally goes to his service truck and leaves,he angrily backs down my driveway not paying any attention to his surroundings and speeds away. I am completely at a lost to explain what the hell just transpired. The product we have is great. The tech that came back the second and third time to correct the issues from the installation was great. I believe the company offers a great product. But this employee must be dealt with. That entire situation is completely unacceptable.

What should have been a simple account cancellation turned into months of emails, phone calls, and…read morefollow-ups just to get my bottle deposit refunded. Equipment was returned, yet I dealt with delays, incorrect billing, and long stretches where calls, voicemails, and emails went unanswered. Lauren in customer service was particularly unhelpful and often came across as condescending during the process. The only reason this is not a 1-star review is because the deposit was eventually refunded after I escalated the issue to management. Unfortunately, the experience was so frustrating and time-consuming that Culligan lost our business after our move. The only positives were our delivery driver Vic and the quality of the water.

Further to my posint of 4/13/2023, I am adding photos of the $1800. invoice as the non code…read morecompiant work by all plumbing and the work by another company. Beside the large overcharge for the work, when it does not meet code, it could create problems later, during a home sale, for example. APP promised to return the $900 already paid, but did not follow through. Considering the quality of work, I wonder if these installer are actually licensed?

Last year we had an toilet installed by Vincent. Within a week of the install, the toilet leaked…read moreand damaged the downstairs ceiling. Vincent and his team came back, did a terrible job repairing the ceiling damage and never fully caulked the toilet which caused it to rock. We fixed it ourselves and let the issue go. One year later the toilet that was installed is being replaced and Vincent and his company are unreachable including his scheduler Vicky. If you hear the names Vicky or Vincent attached to plumbing service in Middle TN, do yourself a favor and run (like our toilet). Complete rip off.

Chris came out and tested our water. I was so surprised to find out the levels of chlorine were…read morehigher than our Jacuzzi we have. Really opened our eyes show us all the benefits of soft water. When we hooked up the system within the first week of my wife and daughters sensitive skin (eczema), had cleared up. We were sold out right then and there. Never again will we go back to raw water! Installation was seamless & professional communications are great with everyone, sales rep, installers &the back office. Thanks Puronics for saving us!

Chris came out and tested our water. I was so surprised to find out the levels of chlorine were…read morehigher than our Jacuzzi we have. Really opened our eyes show us all the benefits of soft water. When we hooked up the system within the first week of my wife and daughters sensitive skin (eczema), had cleared up. We were sold out right then and there. Never again will we go back to raw water! Installation was seamless & professional communications are great with everyone, sales rep, installers & the back office. Thanks Puronics for saving us!