Hoffman conducted an air conditioning service today. Brandon was the technician. He alerted me when he was on his way to perform the service. He was cordial, professional, and knowledgeable. Brandon provided his expertise regarding my system's needs. The service and needs information are much appreciated. read more

We've had so many professionals doing work on our house over the past decade. Remodels, roofing, HVAC, tree trimming, window installation, you can name it. But I don't think we've ever had someone so patient, so friendly, so completely honest, so professional and remarkably diligent as Bryan from Hoffman Brothers! We had the pleasure of making his acquaintance today. Our electrical panel required new breakers, and we needed two new outlets to be installed outdoors. We weren't imagining a national heatwave this week when we scheduled the appointment. Undaunted, Bryan worked through the heat for hours upon hours, even right through dinner, and got the job done beautifully and expertly. He was truly amazing! And we would definitely call Hoffman Brothers for any additional electrical needs. I think we would actually make a special request that they send Bryan back again. read more

Woke up with no air conditioning, I called and requested a repairman. They were on top of it , my technician arrived within an hour of calling. He quickly found the problem and was able to check my warranty and give me a quote for fixing the unit. My unit was up and running within 30 minutes of him getting there. At a very reasonable price. Would definitely recommend and I will use them again in the future I'm sure. read more

Patrick arrived early and took great care in explaining every that needed to be done.

mason gave good service on our ch&a! Didn't try to sell me what I didn't need. was very respectful and good natured. Highly recommend!.

I was given a quote of $468.27 after the person came in to review the problem with our dryer. I accepted that rate and when the repairs were done, i was charged an additional $125 for them just showing up for thirty minutes initially to review the issue. The business needs to clearly state what they charge and stress that an initial review of a problem is still a charge of $125 in addition to a repair charge. this was not done clearly and properly. read more

After 5+ years and $10k+ spent with Hoffmann, they refused to continue service after damaging our mini-split during a cleaning (see pics). Manager was irrational and hung up the phone when I brought this to his attention. They've blocked my cell and provided an incorrect email to corporate. This is an honest recap. I've praised this company in the past, but their tactics are primarily to replace all existing equipment for profit. They've mislead several times by not acknowledging our Mitsubishi warranty. Contact Team Air (local Nash HVAC distributor) for reputable vendors in the area. Please have a member from Corporate contact me to resolve. read more

Hoffmann Brothers - Heating & Air Conditioning/HVAC Near Me - Nashville, Tennessee

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Hoffmann Brothers really care about customer satisfaction. I had an issue - they reached out to resolve it and showed a remarkable amount of care, patience and consideration. read more

Rainer was so professional and went above and beyond to help me with our dryer issue!

Great service. Dalton was very thorough and explained everything I needed to know. Highly recommend.

Had hoffman brothers to come fix leak and there plumber cut hole on side tub. It's clear he didn't know what he was doing. read more

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Justin did a great job installing an upgraded outlet for our new tankless water heater. He very clearly explained all our options without pressuring or upselling. He is very professional and skilled. I highly recommend Hoffman Brothers. read more

on the website, it said 125 for the service fee once they out of here they an additional 297 to fix the dryer plus the 125. It was a rip off way over paid just to fix wheel on the dryer. read more

washing machine repair visit and Gaylon was honest and upfront. signed up for the year! great service. just what I needed for peace of mind. thank you read more

This company tried to pull the classic bait and switch on me! I have an email stating that the service fee for dryer vent cleaning was $125 plus any needed repairs. After Randy got here, the price was jacked up to $264 plus $125 for his "technician fee." I showed him the email, told him no thanks, and he STILL said I owed his technician fee even though he did NO WORK! Avoid this company! read more

Great service!! Randy Trudelle repaired my washing machine. I found him to be honest and a true professional.

Our Hoffman Bros. Technician, Ken Bryant, was punctual, courteous, knowledgable, and efficient. The company contacted me to schedule a Manufacture's Recall repair even before I received a mailed factory notice of the needed repair. This proactive approach was very impressive. Hoffman Bros. has been an exceptional vendor for new equipment and repair service. read more

Had a plumbing problem.The tech that came out was very professional and kept me very informed on what was going on would suggest this company to anybody read more

Lost almost all of our appliances due to the ice/snow storm in Nashville with no power. The power surges did a number on our Home. Huffman was and is outstanding, so good I signed up for the month service! highly recommend! read more

Good old fashioned quality and service. Make them your first call. Reliable and trustworthy!

I called Hoffmann to repair my leaking washing machine. Requesting service was easy on their online platform. Gaylon called before coming and came during the time expected. He was courteous and knowledgeable. Overall I had a great experience and I would use Hoffmann again. read more

refrigerator leaking on hardwood floor. they responded quickly and fixed the problem with reasonable charge.

In the past month Hoffman brothers installed a Mitsubishi mini split in my bedroom and replaced my entire hvac unit with 2 new 4 ton American Standard units. From Taylor who sold them to me to Neyland , William , and Ethan who installed them , I experienced knowledgeable , experienced , and efficient service. I paid a very fair price for all the installations which were done quickly and perfectly. I have used other hvac companies before , but now will only use Hoffman Brothers read more

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Brandon was here to do my fall HVAC inspection. He was punctual, friendly, and efficient. I would recommend Hoffmann Brothersfor all your HVAC, Plumbing, and Electrical needs. read more

Donnie came out and checked my entire hvac system. He was polite and considerate. Left with a couple recommendations. But no pressure.

These guys take care of my plumbing, HVAC and electrical needs. They do a great job with a complete explanation of the work. Plus they are good folks. read more

excellent service. Taylor explained everything in great details so that I would understand. Neyland did . Explained thoroughly how the system worked. he checked at the completion of the to make sure we were satisfied. Would recommend them to install a heat pump. read more

Hoffman Brothers has done several updates to our home. We have been impressed with Gaylon Kelley, Will Gower and Jacob Sundstrom. Dishwasher installation by Gaylon went very well! Will did a great job inspecting our HVAC system. Jacob repaired our electrical issues. All three were friendly, knowledgeable and explained everything they were doing. read more

The cost of the repair was over priced. To replace the main board is the same price as buying the same stove brand new at Home Depot. I will not be using Hoffmann Brothers for any repair ever again. read more

Just had a new complete AC system installed. Every part of our experience from sales to install was outstanding! Thank you Jeff & Cathy read more

This company installed a sump pump in '22. it failed in the heavy rain very recently. Couldn't get a hold of them and had rising water right next to heating unit. Had to get someone else in who replaced pump and confirmed Zoeller unit malfunctioned. It is within a 3 year manufacturers warranty- Zoeller instructed to return it to place of purchase. Hoffman tells me beyond 1 year they wont do anything. They are happy with this level of accountability and customer service. Do not use Hoffman Bros. read more

Terrible company. They overcharge, don't show a breakdown of fees, and then bill you afterwards extra for "technicians time".

This company is beyond disappointing. My husband and I have been trying to call and get an issue resolved with a manager and no one will call back. They sadly do not care about their customers. read more

Very friendly and knowledgable staff. They are prompt and communicative. They quite a bit more money than other quotes I got for HVAC and gas line install services. read more

Terrible first interaction with Hoffmann Brothers. My wife and I are entrepreneurs. We recently moved to Nashville and started looking for an electrician to help us wire up our new building with EV chargers for our fleet of sprinters. We called Hoffmann were offered zero help - wouldn't even talk to us until we completed our lease. We called another local company and were immediately connected with the service manager. We got answers to our questions, exchanged names and emails, and just like that, we found our electrician. First interactions matter. read more

We had an HVAC emergency today (Saturday evening - 4th of July weekend) and no one anywhere would come help us until Monday. The answering service told us we'd get a call within a couple hours. Someone called back within 15 minutes and after a short explanation of the situation, the guy told us he could save us a lot of money and trouble by checking a specific fuse, and sure enough it was bad. Didn't catch this man's name, but god bless this guy, he saved our asses in a house that was already at 87 degrees and climbing. THANK YOU! read more

Had Hoffmann Brothers come to repair a leaking upstairs toilet. Bolt had rusted out which holds the tank to the base. Total charge to repair 2 bolts holding tank to base $274.00. Toilet was removed and placed in tub beside the stool so the floor could be replaced. Toilet was reset several months later by ServPro. Water was turned back on only a few days prior to a second leak. This one caused by a faulty input line connecting to the toilet tank. I feel that the Hoffmann service when replacing the original leak should have caught this as it had to be damaged the same time. I did call and had Hoffmann come out after the second leak but they said it was not their fault. This time they did give mw a few dollar discount on the service call but I did not have them fix the problem as I am replacing the toilet - NO not by them as the estimate was well over $1000. Guess they only check the original problem and do nothing more. They claimed that ServPro touched the toilet last when they set it back in place so ServPro was responsible. read more

Awful service!!!! We spent over $5000 on the purchase and installation of a tankless water heater a little over a year ago. We've had nothing but issues with consistent hot water. We cannot get hot water in our master bathroom without running water down the drain for ten minutes!!! Hoffman came back out a few times and told us that we would need to pay another $1500 for them to connect the recirculating pump that is already within the hot water heater we purchased from them!!!! Why didn't they explain this when they quoted the price for the water heater to begin with?! Or explain that there would be an additional cost to connect the recirculating pump if we wanted to have hot water in a timely fashion. Hoffman supposedly ran tests to see why the hot water was not staying hot consistently in our kitchen also. They claim it is the city's issue and has to do with the pipes bringing water to the house. We called Navien (the manufacturer) directly and they pulled up our unit and information and said there were multiple tests that Hoffman could have run but didn't. They can tell on their end because it logs all tests performed in their tracking system for our unit. Fast forward six months or so, our AC unit went out. We called Hoffman and thought we would start with them to get a quote. The gentleman, Billy, that came out seemed nice. He also looked at our water heater when we explained we were NOT happy with it. He gave us his word, which apparently is worth nothing, that they would make this right! That spending 5k+ on a water heater...you should be happy and should have hot water! He said that the air vent that was installed inside our basement was not allowing enough air circulation and probably should be vented to the exterior of the home. He said he would do that first and that it was not ok that they had not connected the recirculating line when they had initially installed the unit. He said that he would talk to their plumbing team and make sure to make this happen. He then proceeded to give us an astronomical rate for the replacement of our main AC/furnace unit. We chose not to go with them for that because we were able to get a quote for less than half the price for a brand new Rudd AC 16 sear unit with a longer installation warranty from a local company. We followed back up with Billy and our previous contact Mike a few times only to receive zero response to the promise that Billy had made to make our Navien purchase and installation right. When I originally hired Hoffman for the hot water heaters replacement I chose them because we had just moved here from out of state. I didn't know any local family owned companies yet and was afraid of getting taken. I've learned that the big dogs on the playground are truly the ones to look out for! Terrible introduction to Tennessee and will never recommend Hoffman or Navien for that matter!!! Absolutely wish we had stayed with the 10 year old tiny tank water heater that was here originally instead of trying to upgrade to a tankless!!! I miss having hot water to wash my hands and my face! It's pointless to even hope to have hot water if you quickly use the restroom and go to wash your hands because it won't happen anytime soon!! Sad that a company this large can't do the right thing after spending such a significant amount on what should have been an investment. read more

They advertise prompted and good services but twice they failed to show. Only after I called they immediately sent a text saying their technician was at a job that is bigger then they thought to call their number and rescheduled. Second time I call when they weren't here at schedule time, the woman told me she would get back to me. An hour later I didn't see their text, they called and told me because I didn't reply their technician was going to the next appointment. My appointment was at 11a they canceled me at 2:30pm. I do not recommend this company, simply because they are not dependable... read more

SHADY business. Charged $95 for NO services rendered. Refuses to give full, Transparent breakdown of costs regarding new toilets with installation. Said they can't tell you the specifics of pricing for the different brands of toilets, even though the jump between brands is HUNDREDS of dollars. They know how much each toilet costs - that's how you run a business and keep up with inventory, etc. Completely UNETHICAL and ILLEGAL not to provide clients with a Proper, ITEMIZED quote and/ or receipt. Oh, and don't be mislead by claims that they "give discounts" in exchange for a "monthly subscription". That's not a discount, that's shifting where the price goes and how long you will continue paying out to them. Also said, "if you're a member for the monthly subscription and you have an appointment, that appointment will never get pushed back or rescheduled. But if you're not, well, members get priority so your *scheduled* appt as a 'non-member' could be changed at anytime".... you have got to be kidding Wouldn't be surprised if they pay to have this post deleted either. They certainly pay off Google to remove Honest reviews that are less than 5 stars. Disgusting business read more