Installed a garbage disposal very quickly. The young man was very polite and on time.read more

communication was good, Joe showed up on time, was professional and friendly- after visit, quote…read morewas going to be sent via email, still haven't received and decided to use another company that came and provided a reasonable quote on the spot & scheduled to provide the needed service the next business day! Cost & timing were important, so it just didn't work out with this company for us.

Quick and thorough service. Travis was so very polite. He answered all my questions and explained…read morewhat he was doing. I would recommend Plumbing Pro every time! Joy Petty

These guys are fantastic! I heard about them from my in-laws, called them for a toilet repair due…read moreto a leak in our old house, and they came right out to help us. Travis diagnosed the problem almost immediately, gave me some options and his recommendations, and was able to fix it for us quickly. I would absolutely trust them again for their solid work.

I called at 7:00 Monday morning and set up their earliest available for the following morning at 8,…read morebut asked to be called if they had a cancellation. Within five minutes, they called me back and someone was at my house at o'clock. Fixed the problem and was done by 9:30. James and Matthew were very professional and knowledgeable and the charges were reasonable.

Service on the front end as well as the technician was excellent. They diagnosed the problem and…read morefixed it. I'm very pleased with this company. Highly recommend.

This company is my favorite for faucets, sinks, and excellent service…read more They carry everything imagineable for kitchens and baths. They carry top of the line brands and mid-level. I've done a lot of shopping around. Their pricing is very good and they offer free delivery to Overland Park. Yes, FREE delivery right to my door, no charge...unheard of with today's gas prices. (they probably deliver to other areas, too) The service...the first time I did business with them was over 6 years ago on a kitchen remodel. I came across this company purely by accident. I walked in the showroom and was immediately met with a smile and lots of knowledge! Andrea Love helped me pick out what I needed and delivered it to my house for free. Here I am 6 years later needing a new kitchen faucet....I call...Andrea is still there. I am so happy to have her help me. We did everything by email and phone using the website...the faucet was delivered today...free of charge. Andrea Love is a shopper's dream sales rep. She's very knowledgeable, doesn't waste your time, doesn't high pressure sell you, and she's pleasant. Such a rare find...Pyramid and Andrea! Pyramid is Kansas City's Gem of a Plumbing Supply Shop!

Very nice counter help in the parts department, found the part for my faucet and put it together…read morefor me so that installation at home was much easier for me...excellent customer service.

Updating this review to share that the sump pump installed by Bright Side last year failed at the…read moreworst moment during a torrential downpour while my husband was out of town (enter facepalm here). I was convinced it was broken and called Bright Side once I had the flooding under control in the basement. I can't understate how impressed I was with them from the phone call to the plumber showing up later that afternoon. First of all the person on the phone was so kind, told me I was still under warranty, and assured me that they'd have someone out that day to take a look and fix it. The plumber arrived on time, listed to my whole sad story about the basement and the pump, and figured out the issue within a few minutes. He fixed the pump, assured me it should last a long time with the fix, took a look at our other pump, talked me through what had happened, sent me some estimates on things we could do to improve our set up, and was out the door within a reasonable amount of time. The things I loved was how low pressure it all was and how friendly he was. Other plumbers would have upsold me and likely made me feel pressure to purchase something else. I really appreciated that they came out day of, stood by their warranty with no questions, fixed it, and was honest about the situation, giving us options but no hard sell. This is the kind of service that will keep us as customers. It's always hard to know if a company is good after one visit, but this being our second, and on a call when something bad had happened I would not hesitate to recommend them to others. This appears to be a very good locally run business, and they'll have us as customers for the foreseeable future.

After months of dealing with a mysterious gurgling toilet and occasional unpleasant smells from our…read moreupstairs bathroom, we finally decided to call in Brightside Plumbing -- and I'm so glad we did. From the start, they approached the problem methodically. Dalton and Jeff ran a full smoke test, cleverly blocking all vents except one to locate the issue. Sure enough, they found the leak right where another "professional" plumber had previously worked: under our master bathroom toilet. That plumber had used an auger months earlier and failed to notice the wax ring seal was damaged -- something Brightside diagnosed quickly and resolved properly. Dalton was fantastic throughout. Friendly, professional, and very clear in his explanations, he made us feel completely confident in the work being done. He and Jeff went above and beyond, replacing the damaged bolts from the earlier install and properly capping the toilet to ensure everything was sealed and secure. Brightside wasn't just competent -- they were also fair. While weather caused a slight delay in the actual repair, they proactively offered a discount and applied a portion of the initial diagnostic fee toward the final fix. That level of transparency and goodwill is rare and greatly appreciated. Now? The toilet is quiet, clean-smelling, and working exactly as it should. We feel like we finally have a go-to plumber we can trust. Brightside will absolutely be our first call for any plumbing needs from here on out.

Now how is a guy to service this filter when you make permanent? I guess the routing of the ducts…read moreand refrigerant line is an after thought or no thought at all.

RIDICULOUS PRICING! Called for a service on A/C unit that wasn't cooling. Tech showed up and…read morewithin 30 seconds knew it was a bad capacitor on the outdoor unit. Charged $99 just to come out, $337 to replace the capacitor. Contacted the service manager who told me the labor was $149 (took him less than 10 minutes) which means I paid $188 for the capacitor, which the service manager told me was an $80 part but I found the identical part on Amazon for $18.10. Quite the mark up!!! All he could say was "industry standard"... They lost me as a customer, and they are the ones I had install the entire system.

WOW! I just had an amazing experience with Chad…read more From start to finish, the service was top-notch. He arrived right on time, was incredibly communicative throughout the entire process, and explained everything in a way that was easy to understand. The quality of work was outstanding, and he went above and beyond to ensure everything was done perfectly. Finding a reliable plumber can be tough, but I'm so glad I found this company and Chad. I HIGHLY recommend to anyone in need of professional, efficient, and friendly service!

Had a great experience, they fixed the tub leak quickly and efficiently. Will use them again.read more

This your whole team did an excellent job for me for the water remediation in my basement/laundry…read moreroom. I forgot to write the install teams names but they were great; fast, efficient and friendly. Linda was friendly as was her replacement on Wednesday( I'm terrible at remembering names) when checking the moisture levels daily. Jess and Ben were very professional, thorough and friendly during the equipment pick up. Thank you for all your help. If I ever have an extreme problem again I will definitely give you ( Roto Rooter) a call. Have a great weekend!

Our garbage disposal backed up during dinner on a Friday evening. We were very happy with the…read moreservice of the person who took our call and very happy with the technician who came to do the work. He was very friendly, professional, and competent. We were given a window of 6:30-8:30 pm for the technician to arrive. We weren't told that we had to respond immediately to the text that the technician was on the way. I responded four minutes after getting the text, and the window had closed. As a result, we had to wait until the next morning for service. This wasn't the end of the world, certainly; but that's the one thing I would recommend to Roto Rooter -- tell the customer to look out for the text from dispatch and respond immediately. All in all, we were very happy with the customer service, the dispatcher, and the technician.