Derek at DRC Plumbing came out to unclog my bath tub drain 11 months ago during regular working…read morehours. I found him on the internet with good reviews and he was located in my neighborhood. It took him 10 minutes to unclog the drain and he charged me $265. Today the drain clogged again. I know there are other possible reasons for the high price and reoccurring clogged drain but I am not a satisfied customer.

This has been honestly the best experience I have ever had with a plumber! I called past hours when…read morea device, I learned later, was making a buzzing noise. I called and left a message stating I wasn't sure if it was an emergency or not and was terrified to shower or run my laundry. They called back almost immediately and took the time to help me troubleshoot the problem. They came out and I can't understate how impressed I was with their knowledge and efficiency. Thank you so much! You are absolutely amazing Derek!

Super satisfied with the work they did. They used shoe covers inside the house. Highly recommend…read morethem

I'm happy to leave positive reviews when warranted, but unfortunately this experience fell short…read more That was even before any work was performed. I contacted LaCassa to get estimates for two projects. During my initial call, I was informed there would be an $87 fee for a technician to come out and provide an estimate. That was not an issue because I was also informed the $87 would be credited back if I signed a contract to perform the work. During the visit, I was then told it would cost an additional $395 just to assess the issue in order to provide the estimate I originally requested, and that was for the first project. This charge was described as a "diagnostic charge.' From my perspective, I had already paid for an estimate as I requested in my initial phone call, when in reality I apparently paid for someone to tell me I'd have to pay more to get that estimate. That within itself was misleading. For the second project, I was given a price with a condition attached, essentially, the price only applied "if" nothing went wrong. I was then asked if I wanted to move forward with the work, without being told what the cost would be if that condition wasn't met. I understand this is an older home and things could happen, but you can't give me a conditional estimate without providing the cost for both sides of that condition. I did eventually get that information after raising concerns, but it should have been clearly communicated upfront, providing me with the big picture. Overall, the lack of transparency and clarity during the initial interaction led me to make the decision to not move forward with this company. Communication is key. EDIT TO CARMEN: I do understand the need for an in person evaluation. However, your response is relative to the dishwasher part of the request only. With that said, I've never had a company come out to provide an estimate without performing the steps required to complete that estimate. In this case, I was simply told that you'll have to pay $87 for a visit (all good), but then you have to pay an additional $395 to get that estimate (not good) when I could have been told that over the phone just as you typed in your reply. Leading the customer down the path of thinking they're going to get an estimate instead of stating up front there could be additional steps/costs required to get that estimate is misleading. That's an example of my transparency concern. In regard to the outdoor spigot part of the request. You didn't address giving a conditional estimate without providing the cost for both sides. I had to ask for that when it should have been provided prior to me being asked if I wanted to sign for the work. Of course I'm not going to sign without knowing both sides of the coin. That's an example of my communication concern. We all have different expectations and I simply want others to know what happened to me. It creates an awareness of what they may be up against if the tech comes across something that as you state, isn't 'normal'. It may also help someone know what questions to ask to help prevent it. I felt the need to clarify that my concerns were not related to the $87. They were related to the communication and transparency since your response only reframes what your process is. Thank you for taking the time to reply to me though, as I really do appreciate it. Take care.

I will start by stating that my review may be skewed as a result of paying a second time for labor…read moreas a result of my AO Smith water heater failing in less than 5 years. And if $400 per hour is reasonable for you, then these guys are a great choice. I just felt the rate was extremely high @ $1200 for 3 hours of labor. I was in a rush so hunting for service was not part of my plan. I thought $175 per hour for having my sprinkler system serviced earlier in the week was crazy until I found my water heater leaking on Wednesday LOL! The positives are; Received a visit next day at 11a Replacement water heater was installed by 3p same day Area was cleaned and no other issues related to hauling out old or new into house The cons; Expensive charge for using credit card Not BD issue, but warranty does not reset (but that's a different review for AO Smith) Hopefully you find this review helpful and by visiting this site you are more prepared than I was and have some time to research your options. Good Luck!

4 year old water heater AO Smith failed. Not B&D fault but their hourly rate of $400 is insane and…read morecost me $1200 to install the replacement. Interest that in this case the install was "plug and play" since installing the exact same unit with no plumbing changes.

We were quoted a price for what we were told was a broken pipe and not a clogged shower and…read moretoilet.$3000 later no broken pipe was found but bathroom torn up, he did put it back together but problem wasn't fixed. If I were in his shoes I would be ashamed of taking peoples hard earned money and not fixing a problem he was paid for. Never again.

Mike did a very thorough job and coordinated his schedule to do three homes in our neighborhood…read more I'd recommend his services.

We had a great experience with Ace when we needed our sewer line partially replaced. We got quotes…read morefrom multiple companies and Ace not only came in well under every other quote, they were the most comprehensive in diagnosing the problem, discussing different approaches, and mapping our system in order to minimize how much of our yard/sidewalk would have to be excavated. The communication from Ace was outstanding throughout the process, which was delayed by weather and complicated by obstacles from previous repair attempts by another provider. Their guarantee that they'd address any emergency repairs immediately gave us a lot of peace of mind while we waited for the ground to thaw for the line replacement! They handled the permit and inspection process seamlessly as well. We will continue to work with Ace in the future and would highly recommend them.

We really appreciated their quick and friendly service, would definitely recommend them!read more

Scott did an amazing job helping me with any plumbing questions, they reply and are available and…read morecall back every time. Highly recommended!

I would have given a better review if the company was more responsive. I had a service call a…read moremonth ago for a leaking dishwasher. It turned out to require an insurance claim due to damage done from the sitting water over time. I requested via their Facebook page and vmail an invoice / write-up from the visit (as insurance requested to show I actually called a plumber). I have received ZERO response on this request, which is odd because no work was done yet to fix the leaking hose. I planned to use this company when my house was put back together and ready for the dishwasher to be reinstalled, but there's no way that can happen if I can't even get a response back for the initial visit a month ago!

Simply amazing! I…read morecalled around 1 pm, and already had an expected time window between 2-4pm. Mr. Rivera came out and explained every little detail on what was happening. He was extremely punctual, fast, and super honest. He even gave good advice for the future in making our plumbing more efficient. I will not work with anyone else now! Awesome experience!

My sewer backed up and they came rodded my sewer, opened the line sent the camera in the line and…read morefound the issue. They did an amazing job

We had a main line clogged with tree roots and called Suburban Plumbing Experts to handle the…read morerodding. The two technicians they sent did excellent work, making sure they got all of the roots out completely so the problem was actually solved. They knew what they were doing and took care of everything properly, which is exactly what you need for a job like that.

Thanks for taking the time to respond its much appreciated that you take reviews seriously and…read morecommunicate so professionally! For me, im 152cm and having a really big tall man standing over me pushing me for things that I wasn sure of what or why was needed is uncomfortable when I was willing to pay for the service before this! I was treated like I was incompetent, that the work needed doing immediately by yourselves. When I got someone else out to look i explained I had another service guy out and what it was he said I needed and he said this was not a necessity but very common for companies to try and upsel on because the general customer wont know what it is. Im unsure of what it was but im happy to contact the other company if it helps you and your ongoing training of staff.