My sewage pipes were old and leaking into my crawlspace. I needed them replaced. Flow Right Plumbing completed an overhead sewer install in my house out to the existing clean out line in my front yard. I have an older house that has a crawlspace and some additions that were added over the years. Mark, the owner, took his time to come up with a plan to access the hard to reach places underground. He clearly explained everything he was going to do ahead of time, how long it would take, cost, etc. so that I knew what to expect. It was a detailed job with lots of different areas that needed to be worked on. He didn't rush and took his time - which I appreciated. Now, I no longer have to worry about old, smelly, leaking sewage lines under my house. They did an excellent job cleaning up wherever they worked in the house. They also did a careful job to minimize the disturbance to my landscaping in my front yard, and they put everything back to how it was before. I'm really happy with their work, professionalism, and pricing. If I could give them more stars, I would! I highly recommend them to anyone who is looking for a skilled and reliable plumbing company. read more

I own an older home and always have something going on with the plumbing. I can't say enough good things about Flow Right Plumbing. These guys are responsive, professional, empathic, and get the job done right. The prices are very reasonable and they don't give any BS whatsoever. Very honest. Mark and Brandon are the best! After working with so many rip-offs, I'm so grateful to have finally found my favorite plumbers. Above and beyond! read more

Mr. Frank did a great job. He was courteous, professional and knowledgeable. Mr. Frank was punctual and fixed the problem in no time (replacing bathtub faucet knob). Mr. Frank offered me other less expensive options to choose from and I decided to let him complete the job, since the price was reasonable. Looking forward to working again with Flow-Right Plumbing, in the near future for other plumbing projects. I was extremely satisfied. Job well done. Highly recommended! read more

On 9/21/18 Vince and Steve came to my moms house and did a great job fixing her kitchen sink pipes.. it was a mess and they did a fantastic job. They were at the house for a couple hours. Even had to go into the crawl with the mice. Very personable and professional. 100% in my book. Old house, old pipes. What courage!! Max our Yorkie says Paws up!! read more

Flow Right Plumbing - Plumbing Near Me - Crestwood, Illinois

Awesome service! Shaun and Ed arrived promptly. Laundry sink was backing up into the basement bathroom tub. They worked swiftly. Discovered the problem, fixed it, explained what they found and what they did to fix the problem. Very professional and polite. read more

I discovered FlowRight Plumbing years ago through my home warranty company. From the very first time they came out, they were professional, prompt, honest, knowledgeable with the best service. Today, Shaun and Ed arrived to fix a leaky toilet. After diagnosing the problem, it was obvious that it made sense to purchase a new toilet instead of repairing a really old one. I was extremely satisfied with the price quote too. Shaun and Ed made sure my new toilet and parts were working properly prior to leaving. They also cleaned up the entire work area. FlowRight is the only plumber I'll ever use. I believe every homeowner should have an excellent, trustworthy plumber. Thank you Shaun and Ed! read more

Needed work on our mainline at my home. Frank and his helper JR. saved the day. Very knowledgeable and professional. Despite Covid restrictions they both wore masks and made shore no kids or pets were lingering around the job site. I definitely recommend flow right. Owner mark was quick to answer questions we had once the plumbers left. read more

Dress like a slob comes in a pickup.get someone elase never called me back always had to call hime

Flow Right will forever be who I call for plumbing service. They set up an appointment at a time that was convenient to me and explained everything upfront so there were no surprises. They arrived within the time frame they indicated notifying me when they were on the way. Vince arrived and was so very friendly, he started by taking the time to hear what the issue was after evaluating the problem he provided viable solutions and finished the work in a timely fashion explaining what he did. He left everything cleaner than when he arrived. The cost was what was quoted and I couldn't be happier. Thank you Vince and Thank You Flow Right read more

Five days after moving into my townhouse, my kitchen drain pipe froze. I called my home warranty company and arranged for a plumber to come out. The Flow Right plumber tracked snow & salt into my townhome, and something was dripping from his auger equipment (GROSS). Now there's a hole in the under cabinet drywall - he failed to mention that happened. He attempted, but couldn't route the blockage, asked if I had rock salt on hand (I didn't). Almost three hours later, he says, "Well, I tried, but it's not budging." I asked "So now what"? He said "I guess you're going to have to wait until it gets warmer." I said "Have you lived in the Midwest? It's not going to get warm until March. How bad is this going to get? I can't use my dishwasher, my sink? Is this going to reach to my neighboring powder room too?" He shrugged and said he could call his boss Mark. Mid-call, he mentions Mark can come back the next day around 3pm, would need to cut into my garage ceiling to get to the pipe, troubleshoot, and see if they could resolve the issue, letting me know none of this suggested work would be covered by my home warranty. Thank goodness our home owner's association needs to approve any work that requires walls/ceilings to be opened. I was able to use that delay to get a second opinion. Surprise, surprise - all I needed to do was heat my garage for a couple hours to slowly thaw the frozen drain pipe and the water drained from my sink (and my garage ceiling and wallet are not full of holes)! I called Mark to let him know that the ice was thawed and I only needed them to come back to route the line to ensure any clog was resolved. All of a sudden they were so backed up with work that he couldn't come out at 3pm anymore, "maybe tomorrow. I'm at the office. I will review the schedule and call you back." No call back that day. Next day I call, get an answering service. Supposedly my information was sent to the plumber on duty with a request for expedited response - no call back. Three phone calls to my home warranty service, three phone calls to Flow Right - no call back. Eventually I was able to get the service request routed to another plumber. Just got a call from the second plumber - he said their shop receives tons of Flow Right's unfinished work, he doesn't understand why warranty companies continue to use them. It's a real shame when a woman can't get a simple plumbing issue resolved in a timely fashion without encountering these types of shady business practices. read more

Flow Right Plumbing - Hole left in my under cabinet drywall by Flow Right Plumbing - Plumbing Near Me - Crestwood, Illinois

These guys came out multiple times and were not able to resolve my sewage blockage. Every time I flushed too hard or it rained the bedroom in my basement would fill up with crap and toilet paper. Not fun. I only used them because my home warranty insisted. After I begged them to change plumbers, J&B plumbing came out and cleared it in two hours. Rude/insensitive front desk Tardy on call back Could not resolve issue I don't advise using. read more

No Call No show TWICE Owner, "I'll be back tomorrow between 1-3pm". I called at 3pm to get an idea of when he'd be by, left a voicemail. No return call. I text at 430pm asking if we need to reschedule, no reply. Horrible communication skills. read more

Incredibly helpful and professional service. Ed helped us solve and fix a complicated puzzle in less than 90 minutes. Very pleased with the service. read more

Mark came to my home with shoe covers and mask. He evaluated the problem, explained it to me, then communicated my home warranty company. He completed the approved work, running into another issue. He again communicated with warranty company. It was bigger than first thought, so he sent a small crew. They completed the work and cleaned up behind themselves. A day later, I discovered that the dishwasher wasn't working properly, so I called Mark. He came that same day and corrected the problem. read more

This company is great! We had a few issues with our sinks and they were prompt, friendly, and gave great advice and recommendations so that we are prepared for other issues in the future. (That took us by surprise.) We appreciated them walking us through their work and the mini tutorials. Will definitely use them in the future!! read more

We moved into an older home recently and discovered lots of plumbing problems a few weeks later. We have had Flow Right out a few times to fix a couple small water leaks and also to completely overhaul our gas piping. The office was great at returning calls immediately and setting up quick appointments, and the plumbers who came out were always knowledgeable, polite, and helpful. I don't know anything about plumbing but I never felt like they were talking down to me, and they were great about explaining what was wrong and what they were doing to fix it. They did a ton of work and hardly left a footprint behind. I feel confident in the quality of their repairs, and we'll call them first if we ever need more plumbing work done. read more

Wish I could give this place a Zero or negative star rating. Wow, I have had experience with bad contractors but these guys beat them all. We had to work with them because they worked with our home warranty company. We were experience intermittent clogging. Their first visit, they came by and auger the toilet, I told them I did that already and was hoping for more of a diagnosis. They assured me that they fixed the problem and if they have to come out again they will remove the toilet and such (total time there 6 mins). Well, a couple days later we have the same issue, we called back. Finally, the owner came out (which I guess was suppose to be a good thing I guess). He spent about 3 mins jiggling the handle and adjusted the flapper and said "your good now"..... Not sure what that was suppose to do and we were expecting a diagnosis this time. Here is the kicker, 20 mins after the owner left we had a huge blow out, water coming out every spot in the toilet. Leaking all the way to our basement. We had a mess. Immediately, we called them back and got there after hours service (which should be a good thing). Well it isn't.... we left 6 messages between myself and the home warranty company. NOT EVEN A CALL BACK. REALLY! What kind of business does that? To recap, my basement is flooding with Toilet water 20mins after the owner left and no call back. The next morning they finally called and said they will send someone out in an hour.... Okay, fine, lets see what they can do..... Scratch that, 30mins later we get a call from the home warranty company saying they no longer want to work with us. Really, WHO DOES THIS? They don't want to work with us, great business motto? They should print that on their cards. And they don't have the respect to reach out to us directly to tell us. We have to hear it from the home warranty company. read more

Let's just say this company was chosen by my home warranty company. The first service call was great he came in and adjusted my hot water restrictors on my showers. Based on my very first visit i chose them again. Oh boy was I wrong second visit was a clogged floor drain and sewer backup into my basement ugh. They said it was the main sewer line outside of the foundation so it wasn't covered. So at this point I'm paying cash for the fixed or so I thought . 1)They were 2hrs late because of a blow out on their truck! Not my problem but they didn't communicate that until they arrived. 2) a 1 day job took two days and the clogged floor drain still wasn't fixed. (Which lead me to believe my main sewer line probably wasn't a problem) 3) they agreed to do the work inside the foundation (because hwa would pay) if I provided access. My insurance company told mark the owner they would provide access and to bill them. Mark dragged his feet for about 3 weeks. At this point I called hwa to change vendors. Still waiting for my brushes and brick work to be reinstalled read more

I wish I had read reviews before allowing this company to replace my sump pump. Joe arrived on time he immediately tried to sell me an upgrade for an additional $100. Water was standing in basement and he worked while wading in water. Once Sump Pump was installed I feel Joe should have pumped excess water with wet vac. The sump pump makes loud banging noises. Without permission Joe helped himself to a 30 lb iron weight I had in basement next to pump used to hold sump pump lid in place. Friday 8pm I called the company asking for Joe to return with my weight and a wet vac to suck up excess water. They asked me to wait till next business day. Breakdown occurred Thursday 9 A.M. repair on Friday 1 P.M. I made it clear the basement starting to smell and unsanitary. Therefore waiting was not an option. They said Joe would call to discuss. Joe wanted me to take a survey so he can earn $100 hope he doesn't hold his breath since I am forced to purchase a wet vac to complete his job myself. read more

This is a super late review. If I could give this business 0 stars I would. If your warranty company assigns them to you, call them and ask to be assigned to a different business. The worst customer service ever from the boss. The plumber that came to my house was actually nice. The boss calls me (weeks later) and accused me of trying to avoid paying the $50 copay. Is it my fault your employee wrote the numbers wrong when he took the credit card info? Then to get him off my phone ( I was driving) I give him a credit card that I know by heart. He says a sarcastic remark something to the effect of, oh, so now you have a different card. I replied back, no jerk, I don't ever want to speak to you again, so I'm giving you a number now so you can get off my phone because you are the worst person to ever talk to in life. The one good review must be a family member or someone who works for the business. I don't believe it's a real customer. read more

Joe was awesome. I contacted my home warranty regarding a leaking hot water tank and was put in contact with Flow Right Plumbing. Joe came by the 1st day to evaluate the problem and recommended replacing the hot water tank. Joe and Flow Right Plumbing took care of contacting my home warranty the same day to get the approval. Joe came back the next day was a new replacement hot water tank and him and his helper was able to install the tank in about an 1 hour or so. Both where very helpful and answered any questions we had and showed us how to use the hot water tank afterwards. Both days Joe was on time and called as he was on his way. I will definitely be reaching out to Flow Right Plumbing in the future with any plumbing issues I may have. read more

Wouldn't recommend to anyone! Came out and started the job and said would come back the next day to finish but never showed up. I scheduled them on another 2 occasions to come back out to finish after that and they no showed again! Didn't even have the decency to call at all!!! I contacted my home warranty and had someone else come out and fix it same day and flow right was wrong on their diagnosis. Thank you flow right for wasting so much of my time. Truly unprofessional. read more

My home warranty contracted this company to come out and look at a sump pump issue. The guy who came was rude and wouldn't even look at my sump pump because it was sealed (the well was sealed because of radon mitigation which I had said when I made the appointment). He said the sump pump was fine. I asked, "why is there standing water around it?" He said, "I don't know, maybe your dog peed" REALLY!!! He left without even trying to determine why there was the standing water. He made sure to tell me I would still have to pay my $100 call fee. DO NO USE THIS COMPANY!!!!! read more

I had a problem with my main sewer line out side my house, which was backed up. I called Flow Right Plumbing. They said they would be out later that day. The problem only took them an hour. I was very greatful they fix the problem and did not charge me a ton, even though it was Superbowl Sunday. I will be keeping there number for other future problems. read more

Avoid at all costs. The worst customer service I've ever dealt with. Tell you they will call you right back and they never do. I had to call them - every time. If they say they will be at your house at 5p count on it being 6p at the least. One night they told me 6p- called at 630p and said it wouldn't be until 8p- then called at 8p and said they couldn't make it until the next day. What hours does their office work? I would call at 2pm on a Monday and it would redirect me to their emergency line. The emergency line - what a joke. Clueless phone operators that say they will contact an on call person and have them call you. I had a time sensitive issue that needed to be taken care of ASAP. I called the emergency line 3 or 4 times one day and NEVER received a call back from anyone. Issue was finally resolved after almost 2 weeks. Please don't spend you money with these people. If your home warranty company contracts them such as mine did ask for an alternate contractor. I would not wish Flow rights service on my enemies. read more