Another great experience with M&R. First, let me start by saying these guys pick up the phone. When I had HVAC problems, I couldn't get anyone to show up or answer the phone. So, it's good to have responsive service people. Art W. was great. He showed up on time and even called ahead with an ETA. He knew what he was doing and didn't charge us an arm and a leg for service. Will definitely use them again. I wish I could get HVAC guys that were this responsive and reliable. read more

First of all they picked up the phone. The technician Chris was courteous and informative. We thought we only had one leak but there were two. He was prompt and got the job done. read more

I had MR Plumbing to my place to take care of a clogged bathroom drain and then a new faucet and drain in the kitchen. Everything went fine, so I decided to rebuild the toilet flush assembly and had them replace the hand held shower and hose. Jeff did a great job as well as Tony with scheduling and ordering the parts needed for my replacements and repairs. Costs were reasonable and everyone was very efficient with calculations and recommendations. Many thanks for helping me with my plumbing needs in a timely, professional and efficient manner. read more

Called for a plumber to investigate a toilet that was constantly running. When the plumber arrived (Jeff), my wife asked him to check one more of our toilets just to be sure it wasn't going to have the same issue in the near future. He checked that toilet as well and then recommended that he check all four of our toilets. He told my wife that all four toilets needed their "guts" replaced. He quoted her a "discounted charge" of $900. Unfortunately my wife agreed and allowed him to complete the repairs. Although I was extremely pissed off about my wife being taken advantage of, I wrote it off as a lesson learned. Literally two months later, one of our toilets handles was sticking, which led to it constantly running. We called the plumber back since the toilets repairs were under warranty. He explained to my wife that the handle on the toilet was corroding and would need to be replaced. He never gave her an amount for the repair, so she assumed it was a faulty part from his original repair. When he was done, he had her test the handle and told her it was going to be "a couple hundred" dollars for the work. She challenged the charge and asked why we would have to pay that after paying $900 for the original repair, and he explained that he never replaced the handle because there was nothing wrong with it at the time. So apparently it corroded within the two months that he was there last. He told her he would call his boss to see what they could do, and they eventually marked the work as warranty and decided not to charge us. However, had my wife not challenged his charge, we would've been out another "couple hundred" dollars! I think Jeff, and who knows, maybe all of their plumbers are like bad car mechanics and go out to jobs looking for additional unnecessary charges to throw at unsuspecting customers. I would not recommend them for any work or even a free quote. read more

Just moved into a house in Chicago built in 1956...house has been vacant for years. Kitchen sink just stopped draining a week after we moved in. Had someone come out yesterday who ran 30' of line through the kitchen sink drain and couldn't get through. He suggested cutting into the wall behind the sink ..we just finished remodeling the kitchen after 2 months..so that was a no. We decided to get a 2nd opinion and called Mr Plumbing. The owner, Mark was great. Asked a lot of questions so he had an idea what they were dealing with. Kevin came out 1st thing the next morning and he was WONDERFUL. He was able to rod the drain with no problem. AND I think my kitchen floor was cleaner when he was done than before he started...very tidy work. We will be using mr plumbing for any and all future plumbing needs. Great work, guys read more

Had what I considered to be two small jobs that needed to be done, fixing a leaking copper joint and replacing the cartridge in a shower faucet. Technician worked on both for about an hour and had me turn on the water. He had problems with the faucet, so went back to work. After many attempts of turning the water back on and off, he declared that "some faucets just can't be fixed", which I understand, however we were now left with a faucet leaking significantly more than before (in fact if it was turned to the proper place previously, it did not leak) and a $500 bill and a quote for $500 to replace the shower valve. If it was not leaking so bad, I would have shopped around. What was previously no big deal had become an urgent issue of their making. To make matters worse, our son went to use the shower, and the handle and cartridge flew out with water spraying out of control. We had to open the wall and put shark bite fittings to allow us to maintain water for the night. Sent an email to the office, and never heard back. $1000 lesson learned. read more

Excellent plumber. Very knowledgeable and helpful. Fair price. Great job!!! Highly recommend!!! read more

Small plumbing project at my buddies. Started with cheap ass crap from Menards and True Value. I am not a plumber by trade nor do I play one on TV. I was unhappy with the progress and the fit of the previous pieces so I wandered into M/r Plumbing on a whim. I immediately came clean with my lack of skill concerning pipes. The guy at the counter was very helpful, he explained how, why, and how much. Guess what it cost half of what the True Value parts were. Forget about the Menards shit, one size fits all is a damn lie I say, a lie! The new drain pipe went in much easier, fit much better and it wasn't leaking when I left. Thanks to the great counter service at M/R. They also contract bathroom and kitchen remodeling, judging from the photo's and customer appreciation, they go the extra mile. read more

MR Plumbing did a full bathroom remodeling project for us and we could not be happier. They coordinated all of the elements and trades needed. The project coordinator, Tony, was prompt and courteous, keeping us updated through the entire project. The subtrades that he worked with were of the highest quality and very professional. read more

I did not "decide to cancel". The gentleman I spoke to specifically said that he could not guarantee that someone would be able to come out at all yesterday. So if you were planning on coming in the afternoon he did not sound too hopeful about it. And yes I was expecting you earlier because that's when the appointment I made 2 days prior was set for. And if you have to bump someone for other emergencies then common courtesy tells you that you should at least call them and let them know. Let's just call it a clean break and the best of luck to you and your company. read more

We made a mistake and had some work done by another firm. If there was one word to describe MR Plumbing, it would be professional. From prompt responses to thorough work, and great customer service like using shoe covers when they entered our home and explaining the situation completely. We couldn't be more pleased. A great experience all around. read more

Called on a Saturday for service due to unable to correct the problem myself due to a recent auto accident and having a fractured vertebrae. A "technician" arrived, rodded the main but didn't comment that the slip joint outside the home wasn't aligned properly. Left a mess of plumbing discharge in the workspace, and didn't offer to clean it up. Charged $695, and he spent double the time outside in the driveway organizing his truck, which I was told was part of the bill. I called back 10 months later, asked what their warranty was, told rudely I should be happy it worked for 10 months and I need to pay again for them to return. Called a REAL plumber who properly diagnosed the issue, corrected the issue and knock on wood no issues for 20 months. Their customer service is unprofessional, I have asked to be taken off their mailing list and they can't even do that right. BS company, they and Service 1 heating out of Plainfield are in the same category. read more

Heads Up on this group ` $165.00 per hour from the moment they step on your property (That includes time they spend quoting you a price on another job you ask them about doing, so they charge you to give you an estimate as well) Plumber worked for 4 hours - and could not unclog my bathroom sink! He did manage to change out the flushing mechanism on my toilet, but that was a 20 minute job! The bill was $700.00 and the sink was still clogged. The entire time the plumber was shaking his head saying "I have no idea whats going on here".Well - gee, than why did you keep at it for 4 hours??????? ( I will say he seemed like a nice man) My landlord finally just asked him to leave. The next day another plumber came and had it fixed in an hour. To quote Taylor "we are never, ever, doing business together" read more

Mr. Plumber is located at 14024 Cicero Ave, Crestwood, IL 60445. Small Company. Terrible Customer Service by Staffers Tony & Mark. Never received Customer Service like this before. GOD is my witness, (3) Months went past waiting for them to do replacement of my basement restroom ceiling tile. Small washroom ceiling about 5'x5'. Understanding that things may have gotten a bit busy I called Tony after (3) Months to ask why no one had reached out to me regarding the remodel. At that time during our conversation, Tony provided a price verbally on the phone which was agreeable (No written estimate was received yet) and I told Tony "Let's do it", therefore waiting for the written estimate. Tony was the one who looked at the job to price it out in May 2022. I was told by Tony on the phone that they were too busy, but as soon as they could get someone to do this, they would reach out to set up an appointment in a couple of weeks. I asked Tony not to forget about me & Tony PROMISED he would not forget about me this time. I spoke with Mark today, 9/28/22 to advise I had not heard from Tony regarding the remodel. Mark was the nastiest, most hostile person I've spoken to in so long. Mark was very one-sided about me being stood up with no empathy at all about the situation. No professionalism at all. Very disrespectful telling me Tony wouldn't have made a promise like that to me even though Mark was not involved less long heard what I & Tony's conversation was about. Mark didn't know anything about the remodel or estimate, but he knows exactly what I & Tony's conversation was. GO FIGURE!!!! In other words, as far as I'm concerned, I was a lie to him. Also told me I was wasting his time when I was trying to explain to him that Tony had verbally given me an estimate already. I was only trying to give Mark pertinent information to help him understand what already had taken place and what direction he needed to take with getting this whole fiasco straight mostly so that he wouldn't have to repeat what Tony already had done. Mark placed me on HOLD. I have no clue who he spoke with but when Mark returned to the phone, his whole attitude changed even more. He indicated he couldn't find the estimate. When I disputed the fact that Tony did make that promise and Tony was supposed to forward me an estimate Mark decided he wanted to be an A-hole and couldn't engage himself professionally to discuss my concerns, or offer any explanations as to what happened to the estimate, neglected to even find out why the estimate wasn't forwarded or speak with someone who may have knowledge such as Tony or try to rectify the situation and move forward with getting me finally scheduled instead, Mark's response was to tell me when I'm ready to listen so he can talk to call him. In other words, I should listen and not speak. I was very pleasant & polite to Mark during our conversation until Mark decided to be extremely dubious with his assumptions of Tony and I conversation and tried to talk over me when in the discussion of the issue. Who is he to make such accusations? He got the wrong one today. Short of telling Mark to stick to the job requested & the whole conversation where the Sun doesn't shine, trying to remain professional in my position I politely (without cussing or name calling) let Mark know that I won't be calling him because I don't want their services any longer. I have no idea and no explanation as to why Mr. Plumbing and these 2 unpleasant and despicable human beings would want to treat a prospective customer such as myself for no reason at all the way they did. Do they think I need to spend my money with them? If they're that busy they won't need it anyway, right? Do they know what they have out here for competition? Big 5-Star Companies waiting for that chance to provide professional, competent, skillful, and trustworthy service to any customers, along with excellent Customer Service you write reviews about. Mr. Plumbing got it all twisted. I already got scheduled with a competitor, and I feel I made the better choice. Who wants a hired Company who don't care about the Customer? Since Mark & Tony are not aware, don't judge a book by the cover. You never know who your prospective Customer may be. Not only am I a grown woman and neither am I Tony's or Mark's child (not even a child should be treated as I was) but I'm also a Manager for a Fortune 500 Company that handles Customer issues and if I knew I had an employee's who would represent my Company in such a manner, those individuals would no longer be employed. This Company claims to want to venture out into other directions such as electrical, A/C, etc. but they don't have the manpower to handle its customer demands. No one should have to wait over 3 months for a ceiling tile replacement if you had the employees to do the job required. I give credit where credit is due, but this company gets 0 stars. Be cautious this company is not trustworthy. read more

Bob and Mark very responsive to my code violation needs. I have repair and renovation on over 40 units in 30 years. Thanks for being on yelp. Also Simeon very conscientious representative of their customer service. read more

I'm giving 5 stars for the phone response, plumber sent, quality of work, politeness, attitude, and extremely quick service. But I'll echo other reviews- extremely overpriced. I needed the little piece inside my shower handle replaced - it's outside and it cracked. I bought the piece at Home Depot for 7$ but I couldn't figure out how to do it - even with u tube. So I Angie's listed it and these guys were on it. Didn't even discuss price bc I thought it was a 5 minute fix (which it was) and would be maybe just the cost of the visit - this wasn't an emergency as I have 4 other showers in my house I can use! When he was done - and he was super nice - and genuinely loves his work - it was $400 - but he added a coupon of about $30 to help me out. $370 for a 7$ piece!!! In the end I'm glad i have $ and can afford it but I feel bad for those who are on a budget. Maybe my cost was high bc I'm in a nice neighborhood - or maybe this is really the going rate!??? All in all i would call them again bc I like the dedication and professionalism of this company. read more

Bob and Mark were professional and understanding when our sewer backed up into our crawlspace. They helped us out in a timely manner with a solution we could afford. We are very grateful for the work they did to allow us to use our drains again! read more

Had these guys open up a blocked pipe at my place of business. While doing so they broke the cable used in cleaning out the pipe. They had to rip out my bathroom floor and crack my pipe to pull out the cable. After they fixed the pipe they cracked and fixed my bathroom floor I received a bill for over $5,000 dollars. When I asked why so much to just open up a pipe I was then mystery told my pipe was always broke and that was why there cable broke. Basically they messed up and charged me for there mistake. Be very weary of this company. Get a price up front because these guys are going to charge you wether it's your issue or their mistake. Would never use them again. Find a honest plumbing company because these guys are far from that. read more

I was a new customer but will NOT be a returning customer. I contacted M & R due to a water heater that would not light. I called after hours on a Mon night and scheduled service for the following morning. I questioned and was quoted the service fee price which was very reasonable and understood would not include any parts or additional labor. The service tech was there by 11am the next morning and I was really getting a good feeling about these guys. That is until 20 min later when the work was completed and the fee was 1 1/2 MORE than the price I was quoted over the phone. A safetty switch had been triggered due to overheating and needed to be reset. No additional parts, no intensive diagnostics done (I couldnt miss work and I had to leave my mother and 20yr old daughter in charge--which I cant complain they didnt ask questions because I had no other choice). I was in complete sticker shock--the service fee doubled would have been a reasonable fee to me, but 1 and a half times the quoted price? And then the upsell started...I was told several times my water heater was 7,8 yrs old( even though I had mentioned when placing the call for service that said water heater had been replaced within the last 2-3yrs through my home warranty that was in effect at the time) and the service tech continued to state he could only go by how old the manufacturing date noted on the water heater and it showed 2007. So either the previous service professional pulled the wool over my eyes or I was being mislead by M & R. I am a single mom of 5 kids, I live in Blue Island and my home may not be fancy and maybe he jumped to the conclusion that I would not know any better. I called M & R the same day and spoke to Bob and asked for a breakdown of the fees and how they are charged--I was told the service tech would not have completed any work without first giving the quote. My mother stated he came up with the invoice and the "work" of resetting the switch already completed. I can only assume because once he knew that if he provided the diagnosis of the switch merely needing to be reset, that there was no way we would give the ok to complete the flipping of said switch at one and half times the original quoted service fee. I read the same YELP reviews, looked M & R up on Angie's List and I truly expected to be treated fairly at a reasonable price. Sadly I was extremely disappointed and this will not be the only venue I will vent my frustration. I tried the old-fashioned way of communicating directly with the company, but they did not see anything wrong with the way this service call was handled. read more

After being screwed over by a different local plumber who never showed up, I called M&R to come look at a pipe under my sink that was leaking.... M&R went above and beyond calling my tenant to set up a time to come look at the pipe... they came out the same day, looked at it, and called me with a price before they went ahead and fixed it... nothing but top notch professionalism from all angles... being a business owner myself, I appreciate this kind of service more than ever. Thank you M&R! read more

They do good work but seem overpriced to me. We we're charged $350.00 to replace the guts in our toilet. I understand the cost of doing business but I can't help feel we got ripped off. We won't be calling them again read more

When in an emergency do not call!!!!! They won't call you back!!!!! Called with a toilet over flowing waited almost 2 hours and never recieved a call..... Horrible!!!!! read more

The service from MR PLUMBING is superb. They are professional and work with you until approved by the towns inspections. We used their services twice and both times, very happy. They are trust worthy and not expensive at all. They do great work and are worth every cent they charge. If you need any kind of plumbing job, they are the place to go. As well as being professional they are friendly. Thank you for a great job! read more

Now I know no one likes to call a plumber, but if you have to, these guys were outstanding. I had a clogged kitchen drain and they had someone out within 2 hrs. Mark in the office was great to work with and the plumber he sent out (Nick) was outstanding. The entire operation was very well run, organized and professional.While I was talking with Nick, I mentioned I may be looking at a new sink and mentioned Menards and Lowes, he informed me they have a showroom and to stop over there first. If they run that any where close to the repair business, I will but my new sink and faucet from them without hesitation. If you need a plumber, call these guys. read more

I used MR. Plumbing (not sure of exact name as I think these are different owners with a varied name, not sure). Used to be called M&R Plumbing when I first moved into area,. I had Art out here on 2 or 3 occasions for different issues. At one point, I made a statement that the plumbers worked on commission as the quotes came in rather high (this was denied). I am extremely disappointed in the fact that they do not back up their work (only deny and want to do additional work with a very high cost). Example: The natural gas grill outdoors had a smell of gas. Yes, I should have called Nicor first to trace the leak. I had a connection replaced and there was still an odor of gas. Luckily, there is a shutoff valve. So, Art "fixed" the same part that had just been replaced, claiming that that was the issue. I told him that I did not think that was the issue as the part was new. Charged me a pretty penny for that and, guess what, all he did was replace an already new part and did NOT fix the smell of gas. I mentioned to him on the next visit and his answer was that the ground had to be dug up and all new piping put in from grill to gas meter and the charge would be over $1,000. I said, but you already "fixed" it. No offer to reduce the price and to take off the previous charge for work done ineffectively. One reason for my asking if the plumbers work on commission. While Art is overly polite and respectful, yes ma'am, etc., most of the time it does not appear to be sincere and I am very astute to people's sincerity and behavior. I did not want to believe that I was taken advantage of because of being an older female, but now I am sure that is what happened. The one time I called the office to talk to owner, his answers were rude and brief, like "don't bother me lady, we will send Art out again". I used M&R Plumbing almost 30 years ago, upon moving into the area, but am sooooooooo disappointed in the fact that they overcharged me on everything and now I still have no working grill, even though I had it fixed once by someone else and then again by M&R. I know that this name has been changed to Mr. Plumbing (?), but they claim the same owners??? Disappointed and still no working grill even though I paid a pretty penny for Art to "fix" it. Can't say that I want to use them again as I do not like to feel as though I have been used. read more

This sure is one place I will not be calling again. I was quoted approx. $250 on the phone for the job of installing a new laundry sink. (my sink and my faucet) After taking 3 full hours (yes!!) to install the sink, I was charged $550.00!! I could have done it myself in that amount of time, and believe me, I am not a plumber. But then..........obviously neither was he.. Rip off. read more

I usually do not write unfavorable reviews but feel compelled to do so after my experience with this company. A couple of weeks ago, I called them to address a leak in a unit I own. They were unable to positively identify where the issue occurred but stated that it may be due to caulking in a bathroom. I replied that another plumber had been out and thought the caulking may have been the issue as well. Nevertheless, they charged me $330 to do the work. Given the work they performed, I thought the amount was a bit rich but paid anyway. I had to call them again because the caulking did not resolve the issue. I was told the price would be $65 to DIAGNOSE the issue. So they went out again and determined that the refrigerator was leaking and said the fee would be $330 although they did not 1) accurately identify the issue during the first visit and 2) did not FIX anything; they only DIAGNOSED! So somehow the fee went from $65 to $330 to DIAGNOSE! Upon talking with the owner, he suggested that they spent the whole day assisting me when in fact it was no more than two hours (which, given the inflated fees, may have been exaggerated as well). I would have been happy to pay the $65, but expecting $330 for performing no work is ridiculous. So in all, they expected me to pay $660 to diagnose and caulk around a bathtub. This is not and will never be unacceptable and is very disappointing. Please use caution when doing business with them. read more

Great job! Art was professional and took the time to explain the intricacies of our plumbing system. Hope I don't need their services again, but will definitely be using them if I do. read more

My kitchen sink was leaking. I called to make an apt and they were able to send someone out the same day. Simion was great! He explained everything to me and fixed the sink. I also asked him to look at the dishwasher and a toilet that wasn't working. He made sure everything worked properly. I will definitely call this company again, they are very nice people to deal with. read more

Customer service was very professional and prompt. Had my faucet and furnace crap out in me in the same week and I was able to get both situations taken care of right away. Jeff the plumber took care of my faucet and was very Profesional and friendly. The next day Charles came and replaced my motor in my furnace. He was also very professional and honest. In a time where most furnace places wanna deny repairs and dig into your pockets for a new replacement, he looked over everything and fixed the problem. I appreciate the honesty. I absolutely will use them in the future and reccomend them to anyone. read more

Jeff recently installed a new hot water heater for me. He did a good job and is a great plumber. I have had several plumbing jobs done by MR. All of the plumbers are first class professional plumbers. I would not use anyone else. read more

Jeff was fantastic and super nice! However, Mr Plumbing charged us $275 to replace a wax ring on our toilet (it was a 15 minute job). We called to see why the 15 minute job was so expensive and were treated very rudely by Kevin. We would love to use Jeff again, but because we were charged so much for such a small job and treated badly by the company we will not use their services again. read more

Jeff got out of his truck and said, "It's Monday and I'm broke". He charged me $350 to inspect plumbing in a bathroom and for one sauder on a 1" pipe. He returned in two weeks to give a quote on replacing kitchen pipes. The charge for a quote was $180. Mark at MR Plumbing said $180 wasn't enough since the plumber had to drive from Cicero to Lansing and back. I paid M R plumbing $530 for one small sauder job. Too expensive for my budget. read more

So far very nice and took the fact I am in need of a sink for my 4th of July party! Have not got the work done yet but will up date.

i had some issues with my plumbing and i gave m&r Plumbing a call. they literally showed up to my house within 30 minutes which was extremely fast. the plumber that came out seemed to know a lot. so there was no issues as far as that. there was only one problem i encountered with these guys, i had an iphone missing. i thought it was an honest mistake thinking i would get it returned or something since he had the same phone. and i never received a call or anything. so as far as plumbing issues, i would trust them. just hide your belongings before they show up. read more