This company arrived timely and repaired a sewer pump issue for us. We had called another company on yesterday who stood us up then tried to reschedule something for us today and never called back to even do that. Plumber Pro Service is the best. Our plumber (Matthew) was honest and explained everything he diagnosed and fixed. He finished the job and applied the diagnostic fee of $95.00 to the job. He tested the sewer pump several times before he left to ensure everything was fine. We will use them again for sure! Much appreciated! HIGHLY RECOMMENDED!!! read more

I do not know where to begin. We hired this company to do the necessary plumbing for our small commercial kitchen after being assured by John Regusa that he knew what all of the city requirements were necessary to pass a plumbing inspection. What followed was something that took four times longer than communicated and was wrought with one frustration after another. Along the way I expressed concerns over the way things were coming along, however, was told by John at every turn that he knew what he was doing - even when it was apparent that he did not. I paid this company half of the total amount up front and John did his best to get me to give him the remaining half BEFORE the inspection, even lying to me about having scheduled it for the day he was due to finish all work. This was one of many lies he told me. Another of his lies was that he pulled a permit for the gas line he installed which, as it turned out, we did not need because there was an existing gas line already in place. The inspector confirmed the permit was not pulled and only added much after the fact in an effort to cover his behind. John still insisted he was right and the inspector was wrong. John simply had an excuse for everything. Long story short - the inspection failed - miserably. The inspector was shocked over the shoddy work done and simply could not believe his eyes at how some of the piping was rigged. The owner of the company, "Sam", was incredibly combative, deflective and completely unwilling to assume any responsibility from the very beginning. He refused to have a conversation with me at the very beginning, instead, insisting we communicate via email only. His deflection and defense of his employee John in light of emperical proof of lies told and sub par work completed is truly astonishing. Sam even has gone so far as to lay blame - get this - on me for believing John's lies. The two essentially continued to pee on my shoes while telling me it was raining. I believe this company does a signficant amount of damage control and positive PR to hide their MANY negative reviews I unfortunately came across too late. I would avoid them at all costs, especially if you are female as they seem to think we're all naiive and ignorant whose eyes they can easily pull the wool over. I intend on filing a complaint with the GA Secretary of State's Construction Industry Licensing Board - Division of Master and Journeyman Plumbers, BBB and all other appropriate forums. Here is a picture of the sink that John left on these blocks. This was how he left it after telling me it was finished. When I expressed dissatisfaction with this rigged set up - he backpeddled and told me he could get leg extenders, however, he had truly hoped I would be o.k. with it the way it was left. Amazing. The rest of his work was just as unprofessional. read more

Plumber Pro Service & Drain - Plumbing Near Me - Athens, Georgia

The plumber knew we were in a bind, moving out of the house and I didn't have any tools to change a bathroom faucet. Took him less than 2 hours, that includes the time to get the new faucet. I would have done this by myself but didn't have any tools. I should have bought tools and would have if I wasn't pressed for time. $749...RIPPED OFF. DO NOT USE THIS COMPANY!!! TAKES ADVANTAGE OF PEOPLE. $300+ per hour!!! HORRIBLE WAY TO DO BUSINESS!!!!!!!! read more

Do not recommend. They installed a defective part for leak. Told me it might self heal in a week. Quoted me over 800.00 to replace the valve behind the wall which was not needed. I called another place and they came out and corrected with a good part and the leak was solved. No refund for even the defective part. I could understand time and labor but to not refund you for the part and make the customer eat the expense is ridiculous. Never called me back after they said they would. Lesson learned never again! read more

They have been awesome to work with. They do exceptionally clean and neat work with great attention to detail. I am confident with them and I recommend them to all of my friends and family. read more

My kids bathroom spout that controls the shower vs filling the tub did not work They came out and gave a quote for $800 a month later returned to fix. I was at work gave authorization for them to come in and replace the spigot I came home to this ! I called three times no response back read more

Plumber Pro Service & Drain - Removed spigot filled with silicone cut copper pipes to tub and left it like this - Plumbing Near Me - Athens, Georgia

Though they tried to push me for an earlier appt, then still tried to come earlier than my scheduled appt, once they got here they were quick to diagnose the problem and repair. Way more expensive than anticipated 508.00 for a garbage disposal replacement.... read more

Had Christian come out. We had scheduled it weeks in advance to reattach our toilets following new flooring, fix leaky faucets, and fix a constantly running toilet. He comes and reattaches the toilets. He glances at our leaky faucets and "doesn't have time". We watched him throw the old seal for one toilet onto the floor of our garage and never pick it up. Later we find a sodden towel thrown onto brand new floors, wax goo from the seals on our new floor and ground into carpet. His nasty gloves were thrown into my bathtub (with the trash can 2 ft away, which he used for the 2nd wax seal). We also found the packaging for the new seals thrown onto our front lawn. He had tinkered with our 3rd toilet and said he didn't have time to fix it, now it's CONSTANTLY running and the tank isn't filling. I don't believe in coincidence when he tinkered with it just that afternoon and it was instantly worse. We reached out to the owner via text with NO RESPONSE regarding this behavior. It was also over $400 JUST to reattach the toilets, and ANOTHER $400+ to fix 3 leaky faucets. Overall NOT happy. read more

I had to call Plumber Pro because 2 out of my 3 toilets stopped working and I was having company later that day! I had two technicians come out the same day I called and they repaired both of my toilets in a couple of hours. I've used plumber pro in the past and I will continue to use them because not only are they reliable but, their service is above and beyond! HIGHLY, STRONGLY RECOMMEND! Thanks again plumber pro!!! read more

I reached out to Plumber Pro based on their Yelp reviews (I refer to Yelp for everything). My hot water tank was apparently installed when the house was built (20+ years old) and was leaking. I sent a quote request that night and received a response almost immediately. We decided to talk about the issue more during business hours the following day. Like clockwork, I received a call and we discussed the issue. We discussed warranty and installation, and I was scheduled for installation the next business day. The installation specialist was on time and even worked around us having to install new Sheetrock in space where the hot water heater was because of mildew. He was quick, efficient, thorough, and explained the new components versus the 20+ year old heater we had. He cleaned up behind himself and hauled away the ancient component. I couldn't be more pleased! read more

Plumber Pro Service & Drain - New Rheem 50gal hot water heater. - Plumbing Near Me - Athens, Georgia

They were prompt giving me an estimate for the work but I did not use them. So the estimate experience was fine . I can't judge their work because none was done . Thanks Ernie H read more

Most home repairs I head to YouTube first. Since my water heater was leaking I knew I had to find a professional. This company was very responsive, available, educated and reasonable priced. I definitely recommend them and if I have any other plumbing repairs I will call them first. read more

Water leak from meter to house in mid august.They came out & gave me a price of $3,300.00. Waited over a week for them to find someone to dig a trench for new pipe installation.They were supposed to plant new grass.He said he did and put wheat straw on top.I kept looking for grass to sprout,but it never did so today i removed all the wheat straw. The trench was never filled in and I am very disappointed so now i have a long open trench in my yard.This was the 3rd time I have used you and probably the last. read more

New in town and Used them on past project one yr ago for a top of the line tankless and relocation, the tankless was to have recirculating hot water through out the hose. A year latter they are installing the recirculate which was not much should have been done the other 3 times. For kitchen project Charged me 250.00 to install a facet and hot water dispense in kit Not really an install more of a swap installing new ones for what was already there. Did not complete said the other guy would finish. Will 2 days latter the other guy dis here flushing tankless and wants another 250.00 And said that He cannot honor verbal quote form the other tech from last week. Really well guess what the new building and extending main waterline will not need your services Could not honor or has no honor . So I'm gonna have to finish installing the faucet for Plumber Pro since they didn't finish it and I'm not gonna pay twice. No pro in plumber here. Last check they will get from us Switching to Greenlee plumbing. They will be here tomorrow to give me a quote on new project. I've used them before on the other side of town I didn't realize they still service my area so at least I'll finally have a good. plumber read more

Came out looked at my leaking drip in bathtub. Said they never seen that left a minute later. Do not recommend

Had a pipe leak and needed it fixed quickly before leaving town. Plumber Pro responded to my Yelp request in about 10 minutes. Others followed, but I needed it done quickly and just with the first to contact me. They set up appointment to arrive within an hour. Fixed the problem quickly. Fair price. Friendly. Professional. Not sure what more I could ask. Great experience. Highly recommend. read more

I called this company to fix 2 faucets in my house. they fixed one but not the second one. the plumber told me he needed to do some research on my faucets and would get back to me. that was 10 days ago. I have called 4 times trying to get an answer as to when they will be back to finish the job. They either ignore me or won't answer when or why I am getting the runaround. I would not use this company if you want service. Phil Yarbrough read more

I had a clogged toilet and they quickly reached out to me, arranged a meeting later that day, and were able to get the problem sorted out very quickly. read more

Excellent service. Exactly what you'd expect. Even advised me on routine maintenance I can do to protect my unit and make it last longer. Very pleased. Thank you read more

Great service. They would've come early but I made plans with the original time frame so they came out as schedule and fixed my sinks and offered advice on upkeep. Michael was very sweet and helpful. Thank you. Will use again if needed. read more

Mathew has been consistent and fair. He even went above and beyond to get the job done! He reassured me that everything would work out. He was thorough, timely and cleaned up the mess afterward. I would definitely recommend him. Thank you Mathew! read more

I hired them to fix a clogged drain. they milked the clock. Spent about 1 hour working, and several hours doing nothing. used about $50 worth of materials ( 3 feet of PVC and some glue), and one hour of work, bill was $3200. I would not recommend them, nor would I ever call them again. read more

Had an issue with our jacuzzi tub. Quick, professional, friendly, and HONEST service. Definitely recommend.

Terry did a great job! He was very kind and efficient. He answered all our questions, was very punctual, and was thorough. Will definitely use them again! read more

Steve & Phil just left the house. Super pleased with their professionalism and the efficiency at which they completed the job. Even though a plumbing service is something that you hope you don't have to use often, I'm excited to now have a company that I can count on. read more

A very competent young man came to check our plumbing "emergency" on a Saturday, after part of our house flooded from a toilet. He diligently did his inspection (snake, camera and all) and within an hour or two had figured out our problem, the dreaded and once-before lived nightmare: Tree roots were clogging our pipes. The good news is that after a clear description of our problem, possible ways to solve it, tips to manage meanwhile, and standard prices for this and further work (changing our water heater to "tankless"), he soon returned. He fulfilled a long, detailed and satisfactory job - all in one day - with the help of one other person: They rid us of the roots, changed part of our pvc pipe AND replaced our heater. I appreciate that he let us watch and answered all our questions, along the process. read more

Overall, I enjoyed my experience with Plumbers Pro and plan on working with them in the future on my other properties. They have an automated system that keeps you informed of when your service tech will be arriving to the job site. There were some hiccups with the technician not being able to show up at the expected times but this is because they also do emergency plumbing work. My original plumbing issue wasn't an emergency so we had to reschedule a couple times. My technician was Chris. He seemed very knowledgeable of what my issue was and helped me to understand why he recommended the solution he did. It was more than I was expecting but I trusted he knew what was best so we proceeded with the job. After the job was completed we had another plumbing issue that resulted from it. Cris came out the next day free of charge to remediate the situation since he already knew what the problem was. I have some drywall repair to do but it could have been much worse. read more

Plumber Pro Service & Drain - Replaced shower valve - Plumbing Near Me - Athens, Georgia

the emergency weekend tech, bruce, seemed knowledgable & professional & helpfull on the phone, but I was unwilling to spend the extra 200 for an emergency call to get my pilot light started ,,on the 6yr.,2mos,&16days old brad/white 50 gal.top o the line water heater. so I called brad/white mfg of heater, doing online research, & making a lot of non-tech homeowner assumptions. The P.P.S.&D. "monday tech" came on time, listened 2 my story, but, instead of going thru his paces like I ASKED, 2 see if my assumptions were wrong or right, & doing his own test of unit,or, figuring out if what the mfg support line told me was correct or not, "cause, im trying 2 educate myself but im not a waterheater guy",...he advised me that the valve was indeed broken, that no-one has the valve, would take 2 wks 2 get the valve, then 2 do the work would cost the same as getting a whole new heater at starting $1,400.00.!! I said, "nope", (cause I was looking at the part online, screen up at 189 in stock same day ship from just ONE atl plumb. supply company!..."nope! " so, I called the co. that installed it, Mr.P...their tech came next day, tues, on time., tech. Kyle M., pushed a safety button, & it started right up...so, no, I do NOT reccommend PPS&D. The weekend tech seemed knowledgable & helpfull on the phone, but OTHER than that, NOPE.! read more

They responded to my request within a speedy time. They stated the ability to fix my plumbing issues. Their price was slightly above average. I would have use their service however the home owner was able to correct the issue. read more

Made an appointment...... rescheduled my day then they sent me an email during the time frame that my appointment was suppose to be that my appointment was changed to the next day. I'm not in town tomorrow. I called and they said they tried to call me (BS) . Thanks for wasting my day !!!!!! read more

We recently moved and needed our washer and gas dryer hooked back up. Seemed like it should be a quick and straightforward hook up - however we moved into a new construction home. Matt our tech identified and had to get some additional gas line connection pieces we were missing when he came to do the work (which ended up taking him a bit longer and an additional trip back and forth to complete). Appreciated his awesome attitude and great customer service getting it all done. We'll definitely use their services again on our next plumbing issue! read more

Plumber Pro fixed an issue with a leak coming from our house that three previous companies were unable to fix. Now we no longer have to dump a full pail of water every two hours. The work completed by our plumbing technician was done in less than 4 hours and the work was exemplary! Thank you Plumber Pro! read more

I've used Plumber Pro multiple times and, even in the worst of circumstances, they've always been friendly, professional, and timely. I've appreciated their commitment to customer service and the help they've offered when recommended other, related trades to complete a repair. read more

We thought we had a leak (a funky sour smell ). The guy check it out, he deduced there wasn't a leak, possibly something coming from the sink. I expected a charge, but he didn't charge us after all. Highly recommend for the prompt service and cordiality. read more

Really nice guys. Went over the work thoroughly before performing service and gave the prices. Will be scheduling them again in the future.

Received a call back, but when I asked about possible costs, the person was telling me, to fix a toilet, the entire house would need to be checked for pressure, etc. To me, that sounds totally ridiculou! I'm 75 yo. I am NOT affluent nor stupid! read more

Sam with all due respect the work you are saying was done was not. I still have the parts your tech left at my house. So no, no work was done except further damage. I will happy to add photos showing the parts left so people reading these reviews aren't misinformed by your response. Bottom line it was bad job and no resolutions were met. read more

WOW! Excellent service. We needed a porcelain pedestal sink re-seated. I called them late Tues afternoon, and Brandon came out early Wed morning. He took a look at the job, gave me a fair quote and got the work done in an hour or so. He was polite, knowledgeable, and courteous. After looking over his work, I must say that he is a true craftsman. Despite having to remove the sink entirely before raising it and remounting it, there is really no more work to be done. I had expected to have to repaint or possibly patch the wall, but that was not the case because of his professional skill. We are very happy with the end product, and we will certainly use this company again. Thank you for a job well done. I strongly recommend Plumber Pro and Master Plumber, Brandon to everyone in need of some plumbing work done. read more

He replaced bib hose that broke for $225 and applied first customer discount coupon of $25 so paid $220. He was on time and worked quickly. He gave est. time to complete of 30 minutes but he finished in about 15min or less. He wore a mask, made sure to wipe his feet on mat when entering into house and was very polite. Would call him again. read more

The first time I used them was for a small leak in bathroom and they were great. We had another leak to start in our other bathroom and had them to come down to fix but they told me then that the pipes needed replacing and they said they would go back to see if someone could come and get an estimate on how much it would cost. Never heard back so I called James and he said they didn't come back to tell him that the pipes needed replacing. He had someone to come down to give me an estimate on replacing our pipes. They left that day and I have yet to hear from them even though I have left several text and messages. read more