I have used JPC for years, and they have always done a great job, at reasonable…read moreprices. This morning I called them for a water line leak. A.J. was great, as he showed up at time promised, and got us repaired quickly. We live in Jefferson, I have no idea why my review shows downtown ATL.

I wrote the first Yelp review of JPC on 9/11/23 but just had a bad experience and can no longer…read morerecommend them. I purchased a new water heater at Lowe's for a tenant's house in Athens, had it delivered, and contacted Matthew for installation. One of the things I liked about JPC is that they published their hourly rates on their website and honored them in the past. On a call to Matthew on March 4, I verified the hourly rate for the location of my rental as $125 an hour plus a $20 distance charge. When I told Matthew that I needed a water heater installed, he said that management had held a recent meeting and decided that customer-purchased water heaters would be subject to a flat rate of $650 for installation. No such flat fee appears on their website, but I needed someone to do the installation and agreed to the price. Today I paid the bill for $650 plus $125 in parts, though I had purchased a package of installation parts for that water heater heater from Lowe's. But I also asked my tenant to track the arrival and departure time of the plumber on March 6. He arrived at 9:00 exactly and left at 10:25. The service also included haul-away of the old water heater. Google Maps shows the Athens Landfill is located 6.5 miles and 12 minutes from the rental. Angie from the landfill tells me there is no charge for dropping off a water heater because it is considered recyclable metal. So had they honored their posted rate, the service should have cost me $270 plus parts. If it had taken the plumber 4 or 5 hours to do the installation, I would consider the $650 charge fair, but JPC took advantage and I can no longer recommend then. Everything is getting more expensive and I'd understand if they raised their hourly rates, but when they won't honor their rates, they lose my business.

Our plumber arrived right on time, was courteous throughout the visit, diagnosed and fixed the…read moreissue quickly, and left the workspace spotless. Very pleased with the service.

Not a reliable company. Sent a technician to my house who was not qualified and even said, "I've…read morenever seen an electric tankless water heater before" after I had clearly given Showtime pictures and stated that I had an electric tankless water heater. They then offered to send out a more senior technician but the day of the appointment (an hour before the technician was supposed to arrive) said it would cost me $120 to have them get on the phone with the water heater vendor to troubleshoot. If they had said this upfront I could have evaluated the cost but they did it last minute. Very unprofessional business practices.

Jesse who set me up with Eric the technician who fixed the problem was great in honoring the…read morewarranty and providing me with Eric to fix the issue. The water heater needing fixing was a tankless electric model. Eric diagnosed the problem which was in the control panel, assisted me in getting the replacement, and installed the new control panel. All at no cost to me. I was so pleased they were true in backing up their warranty provided when they installed the unit. I highly recommend Remedy Plumbing for any water related issues. Very caring and so pleasant to deal with as well as prompt. I also loved the fact that they followed up to make sure I was happy the next day and everything was working properly. GREAT COMPANY AND PEOPLE TO DEAL WITH! Will definitely use them again if needed.

My experience was great with Jeff! He was prompt, very professional and thorough! He checked all…read moreplumbing, hvac, crawl space as well as the attic! Thank you so much! If needed again Dr. Remedy is definitely getting a phone call!!

does not do good work, will not guarantee work....will not return calls about service. DO NOT…read moreUSE PIPE RIGHT PLUMBING....left us without water in December. called throughout dec to resolve problem, they will not fix the problems they created by bad work...the owner of the company will not call you ....they just leave you hanging.

I was charged $275.00 ( is with senior discount) to have ring on base of toilet replaced. I. Was…read moretold by plumber that if flange had to be replaced that it would be $800.00. I had them do job because it had to be fixed. I called the office and her response was that I was given senior discount as the normal price is $325.00. It took them about ten minutes to do this job. I called the office to tell her that I thought I was over charged. Bill brassar

I guess this business Preferred Plumbing doesn't want any business! I cald them, lady answered…read morephone, didn't say name of business! I asked how much to hav a kitchen faucet installed, she acted like she was guessing abt price! I asked when they could come out, she said Fri., but text her and she wud let me know! I never got a text, phone call or anything! Is this a way to run a business? I think Not! So Preferred Plumbing , u can b sure I will pass word not to call u! Evelyn Zier

I called and had a service call set up. The technician who came out diagnosed the problem from the…read moreoutside, never stepped inside the house to inspect the rest of the unit in the attic. He said it was the reverse valve which was still under warranty. The part was on back order which took awhile to get and for him to come back to change out. He also told me it was gonna need X lbs amount of refrigerant which it took more. He gave me a price which it was a few hundred dollars more. So him doing what he did, still did not fix the problem. I called back to let them know that the problem wasn't fixed, and they said he would come back to check it out. As weeks went on he told me that he didn't even think that was the right reverse valve. He came back to my house and told me that he would like to change out the compressor and to change the indoor coil which these parts should be still under warranty since the unit is less than 5 years old. I told him to check it out to see if the parts were still under warranty and get back with me. As I waited on a phone call that I never received, I called the office back and talked to the receptionist and said the technician was on vacation and he will be back in touch with me when he returns. I waited on that call for two more weeks still no call so I called the office back and she said he was playing catch up and had a very long list that it would be soon. weeks went by still no call. The initial service call July 5 till now November 2 my unit is still not working and haven't heard back from the technician. I am totally dissatisfied in this company in every way. I would not recommend them at all. I feel like I am getting the runaround. I even commented on their facebook page and the comment was immediately deleted and I was blocked from their page. Very unprofessional company. God Bless!!!!

Fixed issue, but left a huge mess. Also, the actual charge was about $500 more than what was…read morequoted. I know they are a pretty new company, but they won't grow if they keep up these bad practices.

Amazing master plumber-has done work for me on multiple properties, residential and commercial. He…read moreis always on time, clean, and extremely knowledgeable.

Last minute toilet replacement and they were here within 3 hours for a reasonable service fee. He…read morewas professional, good natured, did it quickly, and took the old bowl away. I highly recommend them!!!

These guys were able to get out the same day to fix my water leak - showed me what was wrong and…read morewhat they were going to replace. Got it done quickly. And they were very reasonable. Would definitely use their services again when needed Eric and Grayson did a great job!

We needed a new toilet installed. I called my regular plumber, and they couldn't commit to exactly…read morehow soon they could take care of me, because they were all booked up. They're good people, and that's understandable. So I found Smith Plumbing Solutions on Yelp. I called them first thing in the morning. I asked if they could come out that day. A nice lady said she thought they could, so they would call me 30 minutes before they'd arrive. I asked about their price and it sounded reasonable. Sure enough, a few hours later I got a call from one of their plumbers, Josh, who said he was on his way. Josh and Brandon were very nice young men who did an outstanding job, very quickly and in a clean manner. We couldn't have been happier with their service and the experience. It's nice to have another great plumber when we need help. PS. The office called us the day after the work was done to ensure our project went well. We appreciated that too. Nice people. Sure makes everything easier.