Trash company. They charged me $200 to come out and do absolutely nothing. Then when I ask for more info regarding their visit they said they need to come out and charge me again. read more

We have used Plumb Works several times now and always they have been just heads and shoulders better than other plumbers we have had come out here. Today, Spencer came out to assess the cause of a leak we had coming from our ceiling. Told me it was going to be an expensive plumbing job because they were going to have to open up our walls to find where in the line the leak was. I asked if an alternate solution with our HVAC system would work and would avoid all of the plumbing expense and he agreed that might be the better solution. Really appreciated the honesty. Will continue using this company - just have been tremendous ever time we have used them. read more

On time, honest assessment, very professional , reasonable service fee! I'd recommend them to anyone read more

We paid a $89 service fee to have someone take a look at our water heater that was broken. The person who came out did not touch our water heater, said it would be a few more hundred dollars to "investigate" and then they probably wouldn't have the part because our water is no longer being made (not true). So we effectively paid to have someone come to our house and try to sell us a new water heater. I wish I had known that before I called them. We called a different company who came out, diagnosed the problem correctly, got the parts and fixed our water heater in less than 24hrs. read more

Had a pinhole leak in a pipe. I cut a hole in the ceiling allowing Jerome access. It was a Saturday, so he charged $195 for the weekend fee, which I could swallow because it was a weekend. But then, he replaced a one foot pice of pipe in under 30 minutes and charged $550 for that work. Total bill was $750, for 30 minutes of work. $1,500 an hour. He preys on the vulnerable when there is an emergency. Avoid doing business with these guys. read more

My 92 year old mother was bullied into paying $455 for a 45 minute job to remove the sink trap and clear the drain. They did offer to put her on their maintenance plan (no thank you) and a $25 credit. read more

Definitely took advantage of my 92 year old mother. By reading the BBB reviews, she is not the only one that has been taken advantage of. Clogged kitchen sink, 45 minute service came to $454.00!!!!!!! read more

As other reviewers have mentioned, the service is great, but the price is higher than competitors. I made the mistake of having my husband find a contractor to fix our kitchen waste disposal. Unfortunately, he didn't do his research and hired someone willy nilly. Always do your research and ask around for quotes! We were charged $463.65 (not including the $25 coupon on their website for new clients) for a new waste disposal, Badger 5 series (1/2 hp). If you check Home Depot, it's only about $88 (without tax) for the unit right now. So the remaining labor/install cost was at least $370... noting that piping and electric already existed so those didn't need to be installed. On the plus side, my husband mentioned that scheduling was very flexible. And I feel like the tech did a solid job too! He was nice, professional, and the disposal sounds good. But knowing that their pricing is some of the highest around, I wouldn't recommend Plumb Works unless you're in an absolute bind. read more

Plumb Works - Badger 5 series (1/2 hp) - $463.65 (not including $25 coupon) - Plumbing Near Me - Atlanta, Georgia

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Hooray!! Our master bedroom Koehler digital shower system malfunctioned and we couldn't find anyone to come out to service it. Finally was given Plumb Works contact by Kohler and they sent some one the same day!! Eric was amazing. Super personal. Wore a mask throughout. He patiently troubleshoot the whole debacle and finally found the problem. I must also mention the water value was hidden behind tile so we looked for it for 45 mins and he never once complained, hugged or puffed was just cheery and kept looking. Shower is fixed and I would absolutely recommend them again and again read more

we had an emergency sewer clog ....called another plumber and they tried 2 times to water jet the pipe problem without total success. We called plumbworks and they came quickly and used their water jet to clear the clog and quoted the final solution at 1/3 the price of 2 other plumbers quotes. They answered the phone every time and kept us informed and they finished the 3-day job in one day! read more

I recently hired Plumb Works Atlanta to repair a burst pipe, now after about one month later their replacement pipe failed and now I have no water due to shutoff from city. I paid $600 for the work of Plumb Works, which was supposed to provide a lasting fix, and it included a thorough inspection ($100). The inspection meant nothing as the supposed fix was only a bandaid. If more work was required for a lasting fix, why would the inspection not have revealed that and informed me? Even worse, I was lead on to believe that the inspection/dispatch would be subtracted from the total balance of work when I agreed to pay for the replacement / repair of the burst pipe, which never happened. I paid $600 to Plumb Works for ultimately no solution and to have the same problem. Currently I have no water to my home. I've been calling Plumb Works since yesterday, left voice mails, but they are sending it to voicemail every time. I have lost even more $ due to the leaking water consumption in both cases ($1500). Plumb Works only robbed me further $600 and provided no lasting solution or help. 0 stars unless Plumb Works can respond and make amends for the issue. read more

Tonya was very rude on my call to request service. We have a 10K + job and her response was incredibly negative to the point we got service elsewhere. Not very accommodating at all. I absolutely do not recommend this business. read more

I reached out to Plumb works because they are one of the preferred plumber for Toto toilets. Jerome was my service tech and he not only installed a new toilet but was also very helpful jn repairing a few other plumbing issues. He was honest, timely, courteous and paid attention and provided exceptional service. I would refer their service to anyone and also will come back to them for any plumbing work I will need in the future read more

I am on the 2nd story and my downstairs neighbor called me as there was something leaking into her apartment. I yesterday and they had Andrew out at 8 am this morning. After looking at her leak he determined that it was most likely a wax seal issue on my toilet (which it was) and had it fixed within the hour. This is the 2nd apartment I've had Andrew come out for issues and both times he has been amazing. I would definitely recommend especially if you live in an older converted loft. read more

I was happy he showed up in a mask and gave me a quote rather quickly. My only issue with Plumbworks, is I think there per project pricing is high. The reason I accepted what I though was a high quote was. 1) the first Plumber I called was a no show. 2) The second plumber tied to sell me a new Kithcen Faucet when my very expensive faucet is under a lifetime warranty. So Plumbworks it is!.... why is it so hard to find good competant people??? Plumbworks has litle competition. read more

We were told that there would be a trip fee and the plumber could give us other prices when they arrived. We called twice to get a general idea of prices and they said they could not give us one. The plumber reviewed the issues when he arrived then started, "our standard, universal price..." $800!!?!??! We said no. We are not paying $800 for two drippping faucets and to snake a drain, and we would not have had you made the trip if we knew what your 'standard, universal price' was. Shady. Highway robbery. They lost my trust and respect. I will not refer them to any of my friends or network. Disappointed. $240 to fix a leaky pipe or to snake a drain. They could have told me that on the phone and saved me the $69 trip fee. read more

Recently purchased a home and needed some gas plumbing replaced and my new stove to be connected. Vann came out and gave me a quote. He was able to do the job right away. Someone brought him the rest of the materials he needed. He rechecked things twice to make sure nothing was leaking and cleaned up afterwards. Highly recommend using them as they are very professional and thorough. read more

We have used Plumb Works for years and I have nothing but compliments for their services. Most recently, l called them out for what I thought was an issue with my water heater, but ended up not being a plumbing problem at all, but an HVAC condensation leak. The technician, Kass, investigated until he found the source of the water and then documented with photos. While he was there, he also gave me some advice on a leaky faucet! I couldn't be happier with this company. read more

Buyer's Remorse... it's a sucky feeling but I have had nothing but Buyer's Remorse since having a service appointment from Plumb Works at my home a few days ago... I am feeling personally cheated and much more than slightly "taken" ... I randomly chose Plumb Works for this minor job (replacing the 'flapper' and inner guts of a toilet in my home) ... my mistake was not checking Yelp first... Or Kudzu (at least) where Plumb Works is much more reviled. Plumb Works did a "good job." And they were (more or less) on time... "BUT..." The contact page on their website was throwing out error codes so I had to phone them for an appointment. They tell you over the phone it is a $69 service call charge, and then you will receive a quote --- the fact that they won't even give you a "ball park" fee/quote for even this most simple repair and that should have sent up a red flag for me as a consumer. So I had the Plumb Works technicians come over... they arrived on time (mostly) and quickly diagnosed the "running toilet" (which took all of two minutes, that was a rough one)... they went out to their truck and returned with an estimate of ... are you ready for this? ... $247(!) along with a 'hard sell' for an extended service contract.Their estimate sheet/work order/receipt has an additional column on it showing you how much you will "save" off the current service if you fork over another $80 for extended service contract. By this time you get the "quote", you are already "in" for the "$69 service call" (in theory that is, ya gotta wonder how many people have sent them packing at this point...) then, during the time they are in your home, Plumb Works will try to diagnose all the rest of the plumbing problems they can find and want to fix them right then and there ... all the while pushing their "service contract", which they call a Universal Service Agreement ("USA", a silly Acronym for what should be referred to a Plumb Works Service Agreement... )They love this Agreement so much there is a box on the estimate sheet/work order/receipt with a 'stop sign' icon and bold letters proclaiming "Want To Pay Less? Do you know by becoming a 'usa' member you will receive discounts on repair services and other valuable benefits..." Then, if you decline this valued service you have to initial the box... Wow! Way to Hard Sell, Plumb Works!!! I think the prices that Plumb Works is trying to charge are more appropriate for huge office buildings, restaurants and real estate other than common homes. We ain't the One Percent in this neighborhood... Plumb Works, get a clue. And here is the clue for you, Plumb Works ... Consider the number of irritated customers here and on Kudzu that you have left in your wake ... Multiply that number by the number of those who don't post ... And I would say it it high time to change your business practices and pricing structure. People don't appreciate being ripped off... Next stop: the BBB PS And of course they accept credit cards, how else are you going to pay these fees??? read more

I had a shower leaking down through the ceiling below. I had already stripped out the old caulking around the shower floor and replaced it with new. I was fairly sure it was the shower drain that was leaking. The guy from Plumbworks didn't even look at it very closely and told me it was almost certainly the caulking that was leaking, not the drain, and said I needed to redo the caulk job. So I did, and the shower still leaked. Pain in the butt. Called another well-known plumbing company who came out, checked out the drain, said yep, it was leaking, replaced the drain very quickly, and presto, no more leaking shower. I recommend the other company. But - the Plumbworks guy did also replace my garbage dispose-all; good job, no problems there. read more

We had a leak in our utility room and had a tech out there right away. The technician was very nice, but after looking up the cost of the part afterwards I was really frustrated. The part is $70 at Home Depot and they charged $650. I think they know you're desperate to stop a leak, so you don't have time to shop around. I'll be looking for more fair pricing the next time I need a plumber. read more

On the plus side, this company has always fully fixed all of my plumbing issues, which is good. Unfortunately, I have come to realize that they have been charging me on the high side for all of that work in the last 2.5 years. Thankfully, when it came time to replace my water heater, I got another quote. I had another local company, which was highly rated, come out and they didn't charge me anything just to take a look and quote me a price, which was a big plus all by itself. Then their price quoted for parts and labor was $450 cheaper than what Plumb Works had quoted me. That's a pretty significant price difference in my book. Money talks, so I have to walk. read more

Terrific experience. I had a leaky faucet in my tub and one in my kitchen. Vann was prompt and courteous. He fixed everything and cleaned up like he wasn't even here. He even noticed how something in my garbage disposal had been installed incorrectly several years ago and he fixed it for free. Such a great experience! I'd highly recommend Plumb Works and hopefully you'll be lucky enough to get Vann! read more

This place has the best customer service! Within an hour of calling in, a tech was sent out to come and fix our situation - having a new commercial coffee maker and not knowing how to hook it up to the water line. Joe was our tech and he was awesome! He came in, assessed the situation, and quickly and efficiently put in a new water line after learning that we needed it! I would highly recommend them!! read more

The quality of the work is okay, but Plumbworks egregiously overcharges. After my last experience, I am done with them: They charged $866 for two hours of work: installing a toilet and replacing a hose bib. We had purchased their Ultimate Savings Agreement for $89. Some savings!When we asked for a price adjustment they said it would have cost over $1000 otherwise. They had a list of well-rehearsed explanations for why it was reasonable to charge $866 for two hours of labor. It was obvious that they dealt with complaints about their obscene rates on a regular basis. Steer clear unless you are prepared to pay $400+ per hour (or $500/hr without the "Ultimate Savings Agreement") for routine plumbing services. This is greed and arrogance, pure and simple. read more

Darryl, Came to our house to handle an issue with the kitchen faucet and downstairs toilet. He was very professional and even help find a replacement faucet head on line. He fixed the toilet and even gave some insight on how to improve our upstairs shower. Darryl, was fair and willingness to problem solve was very much apprecaited. read more

A nasty sewer issue within the crawl space of my basement was found on a weekend. With the help of google and yelp, I decided to call Plumb Works for help. They scheduled Spencer to come within a couple hours of me calling and I agreed to the weekend/off hour service charge. Spencer showed as promised, assessed the situation and tried his best to access the issue. Unfortunately, Spencer just wasn't able to get to the area because of the lack of clearance. He informed me that Plumb Works does have other service agents that can access the area and that customer service will call me first thing Monday morning to schedule. And no charge for his visit. As promised, they called at 8:10AM Monday. The service rep, Katie, was fully aware of the situation and had Leslie come later in the day. I didn't have to explain anything. Spencer took care of all that. Leslie came, got in the area, took all the notes needed and shared what was needed to be done. And to do it right, she needed more resources so we scheduled Wednesday for the repair with extra pair of hands. It's now Wednesday afternoon. Repair done and it took less time than originally thought so a discount from the initial quote was given. The scope of work remained the same and having it done quicker than thought was great for me yet they gave me the discount! It may have taken a couple of tries and a few days to get it done but I knew it wasn't an easy fix. Their level of attention was excellent. I honestly thought I had to call them Monday and explain the situation all over again. Everything they said they will do they did in a timely manner and workmanship is clearly top notch. read more

They do quality professional service but will charge twice as much as everyone else to do it. I just got charged close to $600 just to replace a garbage disposal. read more

Terrific experience with Plumb Works. The plumber we originally scheduled to do the work cancelled at the last minute and we needed to move quickly. Found Plumb Works on Yelp and the customer service from the start was outstanding. I explained the situation and they were able to schedule a service call around our schedule. Received a reminder call the afternoon before the appointment and an email about an hour before Nate arrived. Nate was on time and spent about an hour reviewing the situation and any questions we might have. When he returned the next day to start he was on time and the repairs were started as soon as he came in the door. Nate was here from 9AM - 7PM to complete the job and could not have been nicer or more professional. It was really a pleasure to have him on the job, he is super personable. Project was completed and by the time Nate left the unit it was as clean as it was when he arrived. My wife and I were saying that it was a good thing the original plumber cancelled because we really lucked out with Plumb Works and Nate. Would recommend them highly. read more

This was second time using PW services on my home plumbing repairs. Friendly plumbers, on time, professional. They took the extra time to explain my repair issues and solutions. I will use them again! read more

Failed to fix clogged toilet first time. Took advantage of my wife to hit us with an $850 charge to remove and unclog toilet. Unethical, dishonest and manipulative. Stay away! read more

This company wants to charge you on a per project basis, which in theory is fine. EXCEPT when it comes to a $400/hour labor charge because the work only took an hour. This is outrageous. Will NEVER use them again. read more

I requested Plumb Works come out and replace a garbage disposal. While not a complicated job, it's something I'd rather not deal with. The low and high estimates for Atlanta on HomeWyse were $178 to $229 for labor to replace a disposal, so that's approximately what I expected to pay. I had already purchased the disposal and no additional plumbing supplies were required as the purchased disposal already came with all the parts necessary to complete the installation. The appointment was scheduled for the next day and the plumber showed up on time. After a few minutes, I was quoted a fee of $305 to install the disposal. I was very surprised but decided to proceed with the work, as I was already on the hook for a $69 trip fee. The job was done in an hour and there were no other issues and I was given a $25 new customer discount. Be careful using this company as they will not provide estimates over the phone and their rates run very high. read more

Very quick response, but the price is definitely too high. i should've used Angie's List.

My advice: find a different plumber. Plumb Works plumber cut a hole in our ceiling to diagnose source of water leak, and in the process of cutting the sheet rock he sliced through the insulation around AC pipes. He said nothing to us; we discovered the damage after he left, after paying him $200. Plumb Works refused our request for a partial refund on account of the damage. Apparently, the plumber protested he didn't cut the insulation, saying he didn't use a razor but rather a sheet rock saw. Not so. My husband was standing with him and saw him first use a razor, and later switch to a saw. (Plumb Works did offer to come fix the cut areas, but we already had a different plumber doing the plumbing work and he fixed the insulation rips.) Very disappointing experience. read more

I got price gouged hard by Plumb Works. Two parallel copper water lines burst after the recent freeze/thaw action inside a unit of our house that was unoccupied. The plumber found and repaired the pipes pretty quickly, so from the time he came to the time he left was about three hours. This happened during normal business hours, starting around 10am. He wanted $630! After talking with him and his manager several times, I got a slightly reduced "value" rate of $550. We are talking about $180/hr for plumbing work. He used maybe two feet of his own copper pipe and some solder to fix it, so cost of materials was basically zero ($5 absolute max). Thankfully, at least the quality of work was solid. I looked pretty close at the soldering job and was happy about it. This is the only thing saving them from getting one star. read more

Great service. Professional technician. No pressure. All repair needs explained. Total cost explained before service performed. Great experience. read more

Plumb Works came to my rescue. They were easy to schedule and the plumber actually arrived ahead of schedule. He was good at explaining the problem and the solution. He also cleaned up his mess and was very professional. All in all, a good experience. read more

Do not use this company. I was required to do a lot of extra work that was unnecessary. A leak turned into almost $1000 total to be fixed with me purchasing the fixture, I replaced the studs, and added extra, and I initially cut out the drywall for them to work in the area of the leak! They just needed to replace a fixture! I asked the technician to give me a minute to process the cost. He followed me and kept talking about how it wasn't HIS PRICING! I'm angry and ask for him to wait on my porch for his Boss who was on his way, supposedly! (JOSH) He left and went and parked on the next street. Would not come back to the job! He couldn't do it! He tried to blow up the price! I had already bought a "Plumb Works Plan" to help my cost go down! Yeah! It didn't! Not significantly enough for it to make a difference! I realize plumbing is expensive! But I did most of the work and then they couldn't finish the job! Bad customer service EXCEPT FOR SHANNON! But she's the office manager. Not in the field. The plumbers are NOT all LICENSED! They are NOT CERTIFIED, and Chris Jones was in Training!!!! Maybe that's why he walked off the job, claiming I couldn't be worked with? DO NOT USE THIS COMPANY! read more

I had a mysterious leak in my condo and Plubworks was amazing! Milton came immediately and was simply spectacular. He searched out the cause and made an immediate fix. They sent me his bio prior to him showing up and explained all costs up front. I would absolutely recommend them. They were overly professional, courteous and helpful. read more