Dylan was our technician came to fix or RINNAI THANKLESS water heater. He was thorough answered my…read morequestions and appear to be very knowledgeable about the functionality of the unit. Prices were affordable. I would definitely recommend using this company again. Just to know I've had other plumbers came out and claim they could service the water heater, but you shouldn't let anyone without a certification and a special training with RINNAI, work on your water heater. Ms. Lancaster.

TLDR: I would not hire this company. Not only am I very disappointed with the diagnosis process and…read morethe repair that did not address the issue that I called them for but also with the failure of their management to address my concerns. I called Plumbing Express to investigate and resolve a water leak in my kitchen ceiling. The leak was directly below my master bathroom toilet, which my sister and I had already narrowed down by tapping on the kitchen ceiling downstairs while listening upstairs, where the sound was clearly strongest near the master bathroom toilet. The technician briefly inspected both bathrooms but focused on my sister's bathroom on the opposite side of the house after noticing a damp sponge under the toilet tank. My sister explained the sponge was there because she sprays and cleans the toilet regularly, not because of a leak. The plumber then cut open the kitchen ceiling drywall, stated the leak was coming from the water supply line from my sister's toilet, and performed a complete toilet tank rebuild for $450. After the repair, he gave me a card for a company that performs restorations and recommended I call them to inspect for subfloor damage. When that restoration company arrived, they immediately stated there was no way the ceiling leak could have originated from the secondary bathroom because of the location and no evidence of water stains. They recommended another plumber and a leak detection company come out to find the leak before they performed any work. I contacted a second plumber, who agreed the leak was much more likely connected to the master bathroom toilet directly above the leak area. Finally, I hired a leak detection company, and they also confirmed the leak aligned with the master bathroom location, not the secondary bathroom Plumbing Express repaired. At this point, three separate professionals have stated the leak could not have originated from the bathroom Plumbing Express serviced. I paid $450 for a repair that did not address the actual problem I originally called about. In Response to Ty G: Your response is totally incorrect. I would not have called the second plumber and the leak detection company if your recommended restoration company had not told me that the leak was not identified. The pictures taken are of the secondary bathroom not the master as we discussed in our phone call. It is totally "disingenuous" for you to now state that the master toilet was the issue. This validates everything I thought about your company. Others beware!

Horrible customer service and communication. Scheduled an appointment and they were rude. The…read moreplumber didn't show for the appointment.

From the owner: Relied Services Plumbing – Plumbing You Can Count On! At…read moreRelied Services Plumbing, we believe in doing the job right — the first time, every time. Whether it’s a minor leak or a major emergency, our licensed professionals are ready 24/7 to keep your home or business flowing smoothly. Why Choose Relied? Fast, Friendly & Reliable Technicians 24/7 Emergency Service Honest, Upfront Pricing – No Surprises Fully Licensed, Insured & Trusted Locally Quality Work Backed by a Satisfaction Guarantee Call us for a quote today 470.430.3022 Our Services: Water Heater Repair & Installation Drain Cleaning & Clog Removal Toilet, Sink, and Faucet Repairs Leak Detection & Pipe Repairs Sewer Line & Water Line Services Full-Service Residential & Commercial Plumbing

Very knowledgeable plumber and very friendly. They got the job done. I would recommend but make…read moresure you ask for a good plumber. Not all of their plumbers are good at communication.

If I could give this company zero stars, I would…read more I was charged $500 to fix a toilet leak, which I felt was excessive based on the prices I found for similar plumbing work in Atlanta. From my research, I found more reasonable prices in the $350-$400 range. I spoke directly with the owner, who agreed to give me a $50 discount, but that discount was never applied. I ended up wasting even more time calling back and forth just to follow up over $50. Very disappointing experience. I would recommend getting multiple quotes and making sure any promised discount is documented before agreeing to the work. I used them because it was a referral and didn't think to question their prices until afterwards. Mistake made on my part for trying someone new and local.

Best plumbers ever! They came the same day, fixed an enormous issue, and had everything up and…read morerunning in just a couple of hours. I received a quote, photographs of the work done, Received a description of the plumber, who is coming and a little bit about them and their background. It was just pleasurable all the way around. I highly recommend!

Incompetent Den of Thieves. They charged $750 to clear a drain that clogged the very next day and…read morerefused to return without an additional exorbitant charge. This is their "business model": try to charge over $1000 to snake a drain (we "negotiated" down to $750), then video the results and use it to pitch a $5000 dollar excavation job (that would destroy shrubs, not replace them, dig a trench, swap out a segment of pipe), even if all of that is not necessary to solve the problem. Take a look at the picture in this review, captured from their own video. They left the jobsite having cleared barely 1" inch (if that) of the 4" diameter pipe. That tiny black hole in the center is what they cleared, and all that junk above are roots that encroached into the pipe. Justin Connor, the technician, used a spade head to clear the tiny area but instead of changing the snake head to use a sawtooth root-cutter and clear more of the pipe following the video, he simply used the video to pitch the $5,000 job described above. When we talked to Justin's boss, somebody named Herman (last name not disclosed), they were completely dismissive, emphasizing they have no warranty; not one, single day. Avoid these guys like the plague. They are dishonest, incompetent thieves. The company appears to be owned by somebody named Tom Miller (ref: Georgia Sec. of State). ------------------------------------------- Update in response to owner Miller: "Once you have roots we stop"? Wouldn't it be ethical to inform customers of this practice before you take their money? "No ones [sic] sewer is worth a finger". What does that mean? These drains are not cleared by hand. Electrical snakes, their attachments and hydro-jetting are used. "There are a ton of things that we could use to remove the roots but in this case it wouldn't be cost effective." For whom? For YOU because it wouldn't enable you to take even MORE money from customers? "faking outage [sic]"? Nothing fake about it, Mr. Miller. How would you feel if a (presumed) professional took $750 out of your pocket and his "solution" failed the next day? "Hope someone else is able to service you." Someone else WAS able to do the job - clearing the tube completely -- with no excavation or pipe replacement. I think you make my argument for me. Thank you.

No integrity. I specifically asked him via text, two questions…read more What was your hourly regular rate and what was your over-time rate? He text me back his regular rate-$150. over-time rate-$200.00 He failed to say he charges a minimum of two hours. He worked for 17 minutes and charged me a senior $472.50 Simple outrageous.

They do the lowest quality work so that they can get the work for new home contractors and have no…read moreproblems installing shoddy parts at the request of builders like Piedmont. Instead of installing an expansion tank like reputable plumbers, they install a relief valve and lied to the county inspector about it being to code. The valve releases pressure at 125psi. The Pex lines are only rated to 100psi when hot. I had 3 lines rupture as have neighbors.

I have been meaning to write this for a while. For the second, Sealed Tight Plumbing, came to me…read morewhen I knew I had problem waiting to turn into a big problem. Fred came out and replaced, what I believed to be were original parts to the shower and bathroom sink. I know longer have the smell of water in the house. No more dripping shower and a new bathroom faucet. I highly recommend Fred to help you with your plumbing needs...

From the owner: Sealed Tight Plumbing is a locally owned, military owned, fully licensed Bath Remodel and Plumbing…read morecompany with over 20 Years experience, collectively serving the Greater Atlanta Metro Area . From Water Heaters to 100% complete Bath Remodels the way YOU want them, our name says it all! For immediate service residential or commercial, call today for a free quote!

I literally called around 9am on a Sunday for a clogged drain and Brandon was at my house and had…read moreeverything done by 11:30am. After dealing with flaking plumbers, plumbers that I literally had to call back because the work wasn't completed properly, or even plumbers that brought their toddlers to work with them . This was a very pleasant experience and already gave out his number to everyone I know.

great service and price and best value - not cheapest (avoids poor quality) nor most expensive…read more(don't over charge)

After calling and talking to about 8 plumbing companies, I decided to give RJ a shot given…read moreBradley's quick and candid chatter over the phone. He came out on time the following day and gave me more than a reasonable quote compared to others. A couple days later, per my availability, he came out and quickly installed a new tankless electric water heater and took the old one with him as a courtesy to me. Highly recommend do to speed of reply, professionalism, and great pricing compared to others!

Very responsive, even late at night. Good clear communication on pricing. Shared information over…read morethe phone of what to look for to help diagnose the problem. Offered to come out immediately. Arrived on time next morning. Again clear on pricing. Very fair pricing. Did a great job resolving the problem. Identified potential future risk to diagnose. Did a great job above and beyond expectation of cleaning up the mess from the problem that he didn't create. Highly recommended for great personal, quality service.

Cameron from Plumb Medic was professional, courteous, and honest. He took the time to thoroughly…read moreexplain the issue and made sure I understood the problem and the recommended solution. He was punctual, very knowledgeable, and went above and beyond to accommodate my timing requests. What stood out most was how honest and transparent he was throughout the entire process. I felt completely comfortable with his recommendations and confident that he had customers' best interests in mind. This is absolutely someone I would trust for future plumbing services. Highly recommend Cameron and the Plumb Medic team.

9/28/26 Cain and Eric with Plumb Medic came out in one day…read moreand helped us with our problematic toilet. They were very thorough, knowledgeable, and and got us all straightened out. They were both courteous and a pleasure to work with. Thank you guys!

I called Steve when I noticed the condensate line was leaking and had caused some damage to the…read moreceiling in the room below. He managed to fit me into the schedule in the midst of an intense heatwave and had the problem corrected in very short order. Let me just say that his honesty and workmanship are beyond reproach while his prices reflect the integrity of a professional who understands customer care and the value of establishing trust and confidence. Look no further, this is your HVAC Company, SP Heating & Air

Steve is excellent. I trust him and he doesn't rip you off. He tells it like it is. Great guy too.read more