Tyler contacted me via Yelp to install a bathroom faucet. He arrived on time and did a very…read moreprofessional job. He replaced both shut off valves and the new pop-up drain stopper. I am extremely pleased with his work - neat, tidy, clean. A true professional! I wouldn't hesitate to highly recommend him!

Came on time. Fixed the problems quickly. Charged a reasonable fee. Would recommend.read more

I cannot brag on these guys enough. I had new quartz countertops installed. I needed them to come…read moreout before the install to remove my sink and then after to install a new sink. Tim came out and was wonderful. The sink we got was a fancy one with lots of options. It was a very entailed install. Some of the parts were missing (from Amazon) so Tim had to go get some missing pieces. He made it work and he did it without a complaint. I love it. It came out so nice. I dealt with Candy in the office to make the arrangements. She was wonderful as well. She communicated with me and went above and beyond to make them available around the counter install. I would highly recommend them above any others. I have used a few in the Tri-cities are and these guys are head and shoulders above the others. Thank you!!!

Response to request was quick. Service was also very quick. Plumber, was knowledgeable and…read morerespectful. I have used this business before, and will use again. Price was reasonable. Great value.

I set up an appointment with this plumber, and the day that I set up for they no showed but I got a…read moretext that due to a family situation they had to cancel but they said they would contact me back to set up a better time. I understand things happen, but I waited two days and reached back out and contacted them again having no idea what might be going on, but I had an issue that I still needed their help with. They again said vaguely that they couldn't do it this week and again promised to follow up. They never apologized for not calling back like they said. Again, a couple days go by and still nothing. No contact, no information beyond that. I don't know what was going on, but no communication, no call backs- and I'm a family guy so family is important, but when I'm trying to book you for a business perhaps communicate better if you promise to do so. Needless to say after ghosting me and lack of communication, I posted a review elsewhere on social media and the owner had the gall to post my 1-star review and called me out- I had patience and waited many days- the business owner didn't respond, ghosted me, then blasted me on social. After many people came to my defense, they deleted the post. Wow, what a bunch of drama! I will forever avoid the Salts- I found out the owner has several race cars- no wonder his estimates always came in high. I'll find someone else in the future and suggest that you not do business with these people or they will post your honest review on their social media and try to convince people that YOU are the problem. Not ever a business I'd take a risk on again.

Wanted to say thank you so much to Alex and his partner for doing an amazing job in such short…read morenotice. I know it was much later in the day than expected but you did the job with excellent service. I will recommend you to family and friends!

We had a problem with our septic system called Roto - Rooter Johnson City and they were very quick…read moreto respond. They provided good service and fixed our problem. What really impressed me is that I was able to talk with the owner several times and he wanted to make sure that we were satisfied with their work. Thanks to Robert and his team. Chet in Jonesborough

I recently needed an emergency plumbing repair at my rental property in Johnson City, TN. The…read moredrywall was already opened, and the problem was an accessible copper pipe with a pinhole leak. Roto-Rooter initially quoted me $800, then generously offered what felt like an insulting "discount" that brought the price down to $672. The technician completed the repair, took pictures, and prepared the invoice in approximately 50 minutes. Let that sink in. $672 for less than an hour on-site, including paperwork. Afterward, I spoke with other local plumbing contractors who indicated that a comparable repair would typically cost approximately $300-$350. Unfortunately, those contractors weren't available when I needed immediate assistance. I understand that emergency service comes at a premium. I have a background in the electrical construction industry, so I'm familiar with labor rates, overhead, materials, and what it takes to operate a contracting business. However, there's a difference between charging a reasonable premium for emergency service and pricing that feels excessive for the work performed. To make matters worse, this was the same technician I previously paid $189 to address a drain issue that was never fully resolved. Between these two visits, I've spent $861 and am left deeply dissatisfied with the value received. My advice to anyone considering Roto-Rooter: LEARN FROM MY EXPERIENCE. Unless your house is actively flooding and you cannot safely contain the situation, take the time to call multiple local plumbers before agreeing to their pricing. I sincerely regret not doing so. While the technician successfully repaired the pipe, I cannot recommend Roto-Rooter based on my experience. Prompt service is valuable, but it does not automatically justify any price a company chooses to charge. To Roto-Rooter management: You're welcome to contact me directly to discuss these charges and whether a reasonable price adjustment is warranted. I'd appreciate an opportunity to resolve my dissatisfaction. Until then, I'll be sharing my experience so other homeowners and landlords can make informed decisions before spending their hard-earned money. One expensive lesson learned. I will not be using Roto-Rooter again.

The absolute best plumber and drain cleaner in our area - hands down! Nathan Lambert Drain Cleaning…read moreand Inspection goes above and beyond every single time. Nathan is professional, knowledgeable, and incredibly thorough in his work. On top of that, he's friendly, reliable, and shows up when he says he will, which is rare these days. If you want honest service, fair pricing, and the peace of mind that the job will be done properly the first time, Nathan Lambert is the one to call.

We had a problem with a drain and Nathan came the same day we called him. He was efficient and took…read morecare of our problem in no time. I was impressed with how clean he worked and left the house the same way. I would definitely recommend him.

Very rude and overpriced, they were trying to charge me 3 times what a similar job normally costs…read moreand when i asked for clarifications they said that they do not have time and will be charging me $120 service fee without getting any work done.

DON'T USE THIS PLUMBING SERVICE!! To make a long story…read moreshort, Rick sent Josh to do a job in the beginning of December. It's the middle of March now and still haven't heard back from Rick. We paid 5,200 dollars. Something wasn't right and water was backing up in the sink now. The ground has been very dry for weeks and the water still won't drain properly. Rick never came by to see what went wrong and won't return any calls. This speaks volumes! He does NOT guarantee his work or the guy he sends out. If it's something he can't handle fixing then he will ignore you. This is the attitude of a back yard plumber not a professional. I will retract this review if Rick ever does decide to come and see what Josh did or didn't do that caused the problem of water backing up into our kitchen sink now. I have a feeling Rick just doesn't care!! So if you still see this review then go with another plumber.

Initial contact with Chris and Office Manager was good, but workers sent to do the job were…read moresubstandard. They failed to complete the work they were asked to do. When they returned to "complete" the work, it was still incomplete and we were charged for a second visit.

Chris came out to give a price on my shower. Granted the job was not the usual but required some…read morespecial material to finish. Chris's office called to inform me the materials that came were damaged and would have to be reordered. After that I called for updates several times over months. The office person was nice but finally I asked if Chris would call me to maybe plan another approach to this job but no call. A month went by and I again asked for a call and none came. Not sure who dropped the ball on this job but I am disappointed! Considering that I really like Chris and have had a good experiences with his work in the past, I'm giving two stars.

I had a water tank and thermal expansion tank replacement done in my laundry room. I live on a one…read morelevel 55+ community condo. It was a standard job. I failed to do my due diligence though by not receiving at least three estimates as is recommended. I can not imagine how much these tanks run since the invoice does not give any details on parts and labor. **Update** Steve Huff Plumbing reached out to me wanting a mutual satisfactory agreement and in doing so they showed that they do care and will make a sincere effort in making their customers happy. I have amended the star rating to reflect that sentiment.

I called them because of their commercials painting the picture of them being an honest,…read morerespectable family company. I had a burst water pipe and my two toddlers were without water. I told them my situation and they said I'd have to wait 2 days for them to come and "estimate" the final cost and it would cost $60 just for the estimate. Anyone who has kids knows you can't go two days without water. I reiterated the seriousness of my situation and the lady on the phone treated me with callous disregard and reiterated that they WOULD need cash up front, but offer financing IF I qualify. This was unacceptable to me. I grabbed a shovel, went outside and started digging. I found the problem myself. It was a broken coupling at the meter. I took the coupling to Lowe's and they showed me the exact parts I needed. The final cost was $58 (including candy for my babies) and several hours of digging. I had it fixed that very evening. I feel sorry for the people who absolutely need to depend on this company. The city of Kingsport confirmed no leaks and turned my water back on before bath time. I feel like I did the right thing. The pictures I posted are MY work, not theirs.

I had a plumbing issue that was started a month ago. They were to replace the shower due to a leak…read moreand toilets for my autistic son with a seat. The shower was not ordered on time neither is the door to shower and neither was the seat for my son. The job was supposed to be completed last week then this week now it's going to be next week and the water pressure sucks now they put a new water regulator in. Spoke with the Plumbing Manager who did not help resolve the issue nor offer me a discount when i have been a member over a year. You just lost my busine as well as my neighbors around me i assure you since this is how members who pay a month fee be treated!

I called and ask for an estimate on a garbage disposal (ONLY) . . . After a lengthy inspection…read moreunder my house (I did not ask for), he came back and gave me an estimate for: Option 1: $10,836.25 (install waterlines throughout home, install disposal, flush water heater and replace anode rod. 2 yr warranty Option 2: $ 6,367.22 (install new water line meter to house 5 yr warranty $6,367.22 Option 3: amounted to $1,226.31 plus $1,127.16 plus $632,98 plus $593.05 There was not option just to replace my garbage disposal. I told him to get out and never return. Why are these people given a great rating????

In my opinion, there is no reason to use another plumbing service. Jimmy, along with everyone else…read moreare very friendly and helpful. Very fair prices and quick responses. Communication is excellent. Highly recommend!

$650.00 for a 20 minute job bc it was a Saturday. Give me a break. Then Jimmy T called me to…read moreapologize and said he would refund me $450.00. So finally a get a check for $250.00 NOT THE $450.00 I was promised last week. NEVER AGAIN I just want to be at the crap out of him. Plus he likes to bless you the whole time he sticks it to you. LBelcher