I cannot brag on these guys enough. I had new quartz countertops installed. I needed them to come…read moreout before the install to remove my sink and then after to install a new sink. Tim came out and was wonderful. The sink we got was a fancy one with lots of options. It was a very entailed install. Some of the parts were missing (from Amazon) so Tim had to go get some missing pieces. He made it work and he did it without a complaint. I love it. It came out so nice. I dealt with Candy in the office to make the arrangements. She was wonderful as well. She communicated with me and went above and beyond to make them available around the counter install. I would highly recommend them above any others. I have used a few in the Tri-cities are and these guys are head and shoulders above the others. Thank you!!!

Response to request was quick. Service was also very quick. Plumber, was knowledgeable and…read morerespectful. I have used this business before, and will use again. Price was reasonable. Great value.

It seems like American Water Heaters may have taken a turn for the worse. I have a 50 gallon gas…read moreunit that was installed in 1997 with a 5 year warranty. It's now 2014 and 17 years later it's still supplying hot water and has never given us any problems. I don't want to push my luck and plan on replacing it and was researching which brand to get and was surprised to see all the negative reviews. I'll need to think long and hard to figure out if I want to stay with an American Water Heater of try another brand.

Horrible company that makes horrible products…read more I had a bunch of these in a small apartment building because the previous owner purchased them. The company was difficult to get through to customer service with. One of the heaters failed four times under warranty before I ripped it out and scrapped it while it was still under warranty.

We had a problem with our septic system called Roto - Rooter Johnson City and they were very quick…read moreto respond. They provided good service and fixed our problem. What really impressed me is that I was able to talk with the owner several times and he wanted to make sure that we were satisfied with their work. Thanks to Robert and his team. Chet in Jonesborough

I recently needed an emergency plumbing repair at my rental property in Johnson City, TN. The…read moredrywall was already opened, and the problem was an accessible copper pipe with a pinhole leak. Roto-Rooter initially quoted me $800, then generously offered what felt like an insulting "discount" that brought the price down to $672. The technician completed the repair, took pictures, and prepared the invoice in approximately 50 minutes. Let that sink in. $672 for less than an hour on-site, including paperwork. Afterward, I spoke with other local plumbing contractors who indicated that a comparable repair would typically cost approximately $300-$350. Unfortunately, those contractors weren't available when I needed immediate assistance. I understand that emergency service comes at a premium. I have a background in the electrical construction industry, so I'm familiar with labor rates, overhead, materials, and what it takes to operate a contracting business. However, there's a difference between charging a reasonable premium for emergency service and pricing that feels excessive for the work performed. To make matters worse, this was the same technician I previously paid $189 to address a drain issue that was never fully resolved. Between these two visits, I've spent $861 and am left deeply dissatisfied with the value received. My advice to anyone considering Roto-Rooter: LEARN FROM MY EXPERIENCE. Unless your house is actively flooding and you cannot safely contain the situation, take the time to call multiple local plumbers before agreeing to their pricing. I sincerely regret not doing so. While the technician successfully repaired the pipe, I cannot recommend Roto-Rooter based on my experience. Prompt service is valuable, but it does not automatically justify any price a company chooses to charge. To Roto-Rooter management: You're welcome to contact me directly to discuss these charges and whether a reasonable price adjustment is warranted. I'd appreciate an opportunity to resolve my dissatisfaction. Until then, I'll be sharing my experience so other homeowners and landlords can make informed decisions before spending their hard-earned money. One expensive lesson learned. I will not be using Roto-Rooter again.

Very rude and overpriced, they were trying to charge me 3 times what a similar job normally costs…read moreand when i asked for clarifications they said that they do not have time and will be charging me $120 service fee without getting any work done.

DON'T USE THIS PLUMBING SERVICE!! To make a long story…read moreshort, Rick sent Josh to do a job in the beginning of December. It's the middle of March now and still haven't heard back from Rick. We paid 5,200 dollars. Something wasn't right and water was backing up in the sink now. The ground has been very dry for weeks and the water still won't drain properly. Rick never came by to see what went wrong and won't return any calls. This speaks volumes! He does NOT guarantee his work or the guy he sends out. If it's something he can't handle fixing then he will ignore you. This is the attitude of a back yard plumber not a professional. I will retract this review if Rick ever does decide to come and see what Josh did or didn't do that caused the problem of water backing up into our kitchen sink now. I have a feeling Rick just doesn't care!! So if you still see this review then go with another plumber.

Called Mr. Hicks out and he resolved my problem within 30 of arrival. They even had all the parts…read moreneeded to do the job. And the price was very reasonable. Will I use them again? Definitely, they are the one I will call for all my plumbing needs.

From the owner: Water Heater Pros is your #1 choice for all your plumbing and water heater replacement and repair…read moreneeds. No job is too big or too small we do it all. Proudly serving Piney Flats and the surrounding area. Call to schedule an appointment today (423) 484-2929 or (423) 217-2583

Fred Miller is the greatest. He is very dependable, and his staff are the best…read morepeople you could ever have in your home. We are very pleased with his work. Dan Kay

All good! Showed up on time, plenty of good communication throughout. John was fantastic and I…read morewill only use this company from now on. The prices were fair and the work was good quality.

In my opinion, there is no reason to use another plumbing service. Jimmy, along with everyone else…read moreare very friendly and helpful. Very fair prices and quick responses. Communication is excellent. Highly recommend!

$650.00 for a 20 minute job bc it was a Saturday. Give me a break. Then Jimmy T called me to…read moreapologize and said he would refund me $450.00. So finally a get a check for $250.00 NOT THE $450.00 I was promised last week. NEVER AGAIN I just want to be at the crap out of him. Plus he likes to bless you the whole time he sticks it to you. LBelcher

We've used PlumbFast for a couple of years now, always a first class experience. Deb in the office…read moreis very friendly, helpful and straightforward. David was our tech today and he was on time, explained everything and was here and gone in no time flat. Their pricing was awesome, much less than I thought it was going to be. We highly recommend PlumbFast if you need a first class class plumbing company.

I contacted Plumbfast with a hot water heater problem and with a request to quote on replacing a…read moretoilet and sink. After a couple tries, I did get a call back from Noah. Noah said he would come the week before the 4th of July. No show, no call, and now they will not respond to my texts or calls. Ghosted me.

I hired Matt do check the wiring on a ceiling fan that I hung but was not working. He responded…read morevery quickly to my request and scheduled an appointment in a timely manner. He was on time, friendly and professional. I was happy to learn about the skill set he and his company have so that I can use them again in the future. I highly recommend to anyone looking for property maintenance or improvements in the Tri-Cities area.

Hired Matt to come check out some of my gas piping it's still yet to be finished I can't get my…read moremeter put on until they decide to finish the work after being here 5 times in a row his men have come out here and I found out they've still not been paid in over 2 months I don't recommend his service

AO Smith now owns State Water heaters. State brand water heaters suck now. I have a hybrid 50…read moregallon. 2015 models were great. The newer ones are cheaply made and horribly loud. Tech department are not techs. The whole company gives you runaround.