We had a problem with our septic system called Roto - Rooter Johnson City and they were very quick…read moreto respond. They provided good service and fixed our problem. What really impressed me is that I was able to talk with the owner several times and he wanted to make sure that we were satisfied with their work. Thanks to Robert and his team. Chet in Jonesborough

I recently needed an emergency plumbing repair at my rental property in Johnson City, TN. The…read moredrywall was already opened, and the problem was an accessible copper pipe with a pinhole leak. Roto-Rooter initially quoted me $800, then generously offered what felt like an insulting "discount" that brought the price down to $672. The technician completed the repair, took pictures, and prepared the invoice in approximately 50 minutes. Let that sink in. $672 for less than an hour on-site, including paperwork. Afterward, I spoke with other local plumbing contractors who indicated that a comparable repair would typically cost approximately $300-$350. Unfortunately, those contractors weren't available when I needed immediate assistance. I understand that emergency service comes at a premium. I have a background in the electrical construction industry, so I'm familiar with labor rates, overhead, materials, and what it takes to operate a contracting business. However, there's a difference between charging a reasonable premium for emergency service and pricing that feels excessive for the work performed. To make matters worse, this was the same technician I previously paid $189 to address a drain issue that was never fully resolved. Between these two visits, I've spent $861 and am left deeply dissatisfied with the value received. My advice to anyone considering Roto-Rooter: LEARN FROM MY EXPERIENCE. Unless your house is actively flooding and you cannot safely contain the situation, take the time to call multiple local plumbers before agreeing to their pricing. I sincerely regret not doing so. While the technician successfully repaired the pipe, I cannot recommend Roto-Rooter based on my experience. Prompt service is valuable, but it does not automatically justify any price a company chooses to charge. To Roto-Rooter management: You're welcome to contact me directly to discuss these charges and whether a reasonable price adjustment is warranted. I'd appreciate an opportunity to resolve my dissatisfaction. Until then, I'll be sharing my experience so other homeowners and landlords can make informed decisions before spending their hard-earned money. One expensive lesson learned. I will not be using Roto-Rooter again.

Fast service, they know their business, highly recommend! Nice guys. I am a retired General…read moreContractor and I can tell they knew what they were doing.

This whole family business is great ! They know what they're doing and are super nice ! We highly…read morerecommend them !!

We had some tree work done by Blue Ridge Services. They were quick to respond and showed up on time…read morefor an estimate. Their price was fair and they had a good plan for the job so we decided to give them the work. One good reason for contracting with Blue Ridge is that the brothers who did our work were gentlemen throughout the process. They did a fine job cutting down trees, cut up the wood and cleaned up after themselves at the end. I recommend Blue Ridge for whatever they do that you need, as they do much more than tree cutting. Thanks guys!

Excellent service, quality work, super informative and knowledgeable. Helped install a General Use…read moreUtility Pole, had all of the equipment to efficiently and effectively install and offered advice on who to contact when and how to set everything up. Highly recommend and will be contacting them again for additional dirt work, septic and tree trimming services. Biggest plus? Great folks who operate with honesty and integrity.

Great company. Courteous. Great to work with. Helpful. I would recommend MC Septic for your…read moreportable toilet needs.

Life happens as its said and we don't get to schedule those times of extreme inconvenience. I had…read morejust returned home from a doctors appointment having been released from a near three week unplanned vacation in the hospital. The weeds had grown wonderfully in my absence and my mailbox was packed with the usual that we all get. That notice of having won the lotto with taxes paid was misdelivered again. So I settled in making a light dinner and started my new script regimen including furosemide also known as Lasix or the pee pill. It's one of those meds you don't dare deny, argue with or put off when it hits because you'll embarrassingly lose. So... multiple trips to the washroom I ended my day. Waking up in the morning the pee pill was in control so off to the washroom I go.I needed to prep and leave for two doctors appointments to have additional follow-up and tests. Leaving now I headed downstairs (walk out basement) to leave and saw a lot of liquid on the floor. Checked the utility room for possible water leak issues and when I glanced over at the floor drain I knew I was in deep ****. Yep a definite septic problem. I couldn't cancel these test and doctors appointment nor was I able to call during the course of the regular business day. Doctors don't like being stood up. I'm a widower so I need fend for myself if you know what I mean. Arriving back home about 5:30 PM I went online and began dialling for real help. Many voice mails and text us, will get back to you as soon as we can. You know how that goes, it's the only time your phone is silent (LOL). I dialled a few more thinking I best get a room for the evening when A woman answered the phone; Grace Septic how may we help? Now after 6 PM I explained my predicament and she apologised saying the men are just returning from their day and she would get me scheduled promptly for Wednesday. She then excused herself from the phone and came back online saying a crew will be on their way shortly. I was speechless. About forty minutes later a three man crew arrived, introduced themselves and asked several questions to which I was of no help. I know what I know but you can't fill the point of a pin with what I know about septic systems even my own. You know that look you often get when a service person or contractor asks a question about your property or situation and you can read their mind as they're calling you a ***** but it's said silently? Not so with these gentlemen. They said lets find the answers together so we can get you fixed properly and happily flushing and you'll then have the correct information for any future needs should they arise. That's exactly what took place. They located and fixed and now I know where my tank is located, suggested care and maintenace in addition to what a riser is. The charge was extremely reasonable and the education was free! They earned my 10 star rating and recommendation. I'm very grateful to them and they have me as a positive spokesperson on their behalf. In my opinion Grace Septic should be the first septic service provider you call. It will be the only septic service call you'll make. My sincere thanks to you all at Grace Septic. R.B.

Professional level quality service! Friendly and competitive pricing. I definitely recommend Grace…read moreSeptic!

They have not done work for me yet, but Corbin came out and walked around my property with me and…read morespent the time to give me valuable advice and options that would save me money. He was very professional, kind, and patient with my questions. It will be awhile before I have any work done, so I will update when I do.

From the owner: We provide our customers with a quality work without a compromise. Our customers become more than a…read moreone time call. You can count on us when you need it the most.

I cannot brag on these guys enough. I had new quartz countertops installed. I needed them to come…read moreout before the install to remove my sink and then after to install a new sink. Tim came out and was wonderful. The sink we got was a fancy one with lots of options. It was a very entailed install. Some of the parts were missing (from Amazon) so Tim had to go get some missing pieces. He made it work and he did it without a complaint. I love it. It came out so nice. I dealt with Candy in the office to make the arrangements. She was wonderful as well. She communicated with me and went above and beyond to make them available around the counter install. I would highly recommend them above any others. I have used a few in the Tri-cities are and these guys are head and shoulders above the others. Thank you!!!

Response to request was quick. Service was also very quick. Plumber, was knowledgeable and…read morerespectful. I have used this business before, and will use again. Price was reasonable. Great value.