Would not come here again. Your billing department is incredibly rude and misleading. Our FSA…read moreaccount (Paylocity) was under maintenance, and the card didn't go through, and whatever your policy is, you COULD NOT wait an extra day for payment. It's freaking $70 and our insurance covers 80%, it's not like we aren't going to pay. No understanding from the staff. We called and waited 3 hours, and no one called back. I have to call in and all I heard was a rude receptionist with no customer service experience on the other side of the call. I worked in dentistry and this is not how you treat a patient. Have at least be a bit more understanding. No humanity and money-driven. You just lost a good customer. DO NOT RECOMMEND.

We take our kids to this location. Wonderful staff! Profession and welcoming. Great kid-friendly…read moreatmosphere.

So this is our first family visit in this pediatric dentist office And I am so grateful that this…read morelong journey of searching for the perfect dentist has come to a conclusion that this is the look no further destination. The dentist office has everything I've ever looked for for my children. They are so comfortable here. The staff is so educated and experienced and work so well with children. I am so impressed the front desk receptionist is so helpful. She communicates so well she's very detail oriented and she's so accommodating and the office is amazing as well. Their customer service is unmatched and their attention to detail and just covering everything I am so excited for my children to finally get the proper dental care and education. The wonderful office staff accommodated me and my large number of children working around my work & my home schedule to find the perfect appointment and I'm just so grateful they met all of our needs. I really appreciated the follow up cause in constantly checking back in until everything was needed prior to the appointment. It really helped me stay organize and focus and to show up at an appointment having everything is such a stress, relief and I give credit to the office staff for being on top of everything and helping work with me and get it all together.

My daughter hates going to the dentist, but this place made it a walk in the park on a Saturday…read moremorning. The tech, hygenist, and dentist were all on their A game. They were funny, lighthearted, efficient, and quick. And they sent my little on her way with a bag of goodies: toys, toothpaste, toothbrush, and stickers. We found our spot. Couldn't be happier with this team of ladies.

Staff is kind and my kids look forward to going there and getting a go at the coin machines. They…read moreare gentle and usually accomodate out school schedule

This is a great dentist office! The people are so nice and they do such a good job every Time we…read morecome! Definitely recommend!

I would NOT recommend. Dr. Wang talks down to her staff and is only nice to her patients. I…read moreoverheard her berating and speaking in such a disrespectful manner to a staff member and I knew I would not be returning. Do yourself a favor and don't patronize such a place. Also look at the "hidden" comments they are ALL from people of color who had bad experiences yet ALL of her good reviews are from ahem you get the picture. I do the same at restaurants and etc don't be kind to me and evil spirited to someone helping you as you have NO idea what someone is going through. It was enough for me to never return. Do better! Remember you need staff. Do better!

Where do I begin? I…read morefirst met the dental hygienist (blonde woman, short hair, in her 60s). I shared my concern about 1 veneer. She dismissed it, and told me I needed Invisalign to resolve my problem. Against I explained the history of the problem and that a previous dentist had addressed the issue effectively. She became noticeably irritated and argumentative, and raised her voice. I literally stopped talking. At one point she reached for my mouth and touched my lip with an ungloved hand. I asked her to not touch my mouth with ungloved hands. I did not engage with her any further as she cleaned my teeth. She proceeded to clean my teeth, and continued to talk about the issue I'd presented initially (in a slightly more calm manner). At one point she pulled down her mask to show me her Invisalign. I asked her to pull her mask back up as I was unmasked (basic COVID precaution). Once she was done cleaning my teeth I asked her if I could give her some feedback. She agreed. I said, "I trust your intent, but you have to think about impact as well when you interact with patients. When you're trying to communicate with and educate a patient, getting irritated and argumentative isn't going to make your patient hear you. I can't hear you when you're raising your voice, getting noticeably irritated, and arguing with me. She apologized. Also, you shouldn't touch a patient's mouth with ungloved hands." She turned away from me, clenched her jaw, and didn't say a word, again visibly upset. I communicated the same concerns to Dr. Wang at the front desk. Her first response was to say she hadn't seen her do that. Her second response was to ask what I do. I replied, I'm a nurse. Her response was, "Oh, so you're in the field." Why do you have to qualify my feedback with what I do for a living? A provider should care about my feedback because what happened is unacceptable and I'm your patient, not because I'm in the medical field. At no point did she say she'd speak with the employee and address the behavior. I'm incredibly disappointed in any medical establishment that doesn't hold employees accountable for their negative behavior, despite it's impact on patients. No one should be able to behave this way with impunity. I won't be returning. UPDATE: The info the dentist provided on the cost of fillings (said my insurance wouldn't cover them so is I'd have to pay 1000s), was not accurate. I just saw another dentist who assessed me and determined I needed far less dental work. Also, they informed me dental work would be covered at 80%, meaning I'd only have to pay a few $$$ out-of-pocket. Accurate info will save you 1000s, apparently. In response to my review, the front desk emailed me telling me they're sorry I'm frustrated. Really, that's what you got from my feedback? What I would've liked to hear is how she will address her employee's behavior. Anything else is just lip service.

Wonderful dentist, professional, and great office staff. My children love coming to this dentist it…read morehas always been a positive experience for them!

Amazing experience and now a relationship for life.  Initially saw Dr. Eric for a second opinion…read morefor my daughter's tongue tie.  He was honest throughout the process, wasn't focused on financials, and helped us connect with all of the necessary providers before he released my daughter's tongue tie with a laser.    He's extremely easy to communicate with and clearly 'gets it' with kids.

I visited this location after looking for a while for a dental care facility that met my needs and…read moreI was not disappointed! From the moment you step through the door the receptionist, Anna, welcomed me with a big smile and offered me a tour of the facility. This was unexpected but I appreciated the level of transparency they want to share with their patients. Anna was also very helpful in gathering my records from a previous provider. I was taken care of in a timely manner and I really enjoyed how Pedro, the person performing my dental cleaning, was explaining every step of what he was doing and making sure I was comfortable throughout the process. The doctor that came to see me after my cleaning was done was also very nice and attentive. The facility is neat and accessible. Plenty of paid parking all around the building. I truly recommend this place, so much so that I immediately booked an appointment for my husband.

Dr. Jung was very attentive and explained every step of the process. Additionally, I loved that all…read morethe staff was extremely kind and helpful; upon entering I was greeted and given a quick tour to familiarize myself with the office. My technician that handled my cleaning was also extremely helpful and attentive; answering any and all questions or concerns I had. What made this experience quite different, was that they were willing to work with me and my insurance and did not do anything before checking with me and ensuring the price was ok with me prior. I will definitely be recommending to Dr. Jung and this facility to family and friends. Thank you for a great experience!

I have been floundering around since my long-time dentist moved away. I am so grateful I found Dr…read more Green and his staff. At every stage, the experience was positive, courteous, and thorough. Dr. Green was exceptionally clear and patient as he outlined a care plan. That care plan was detailed and fully transparent in terms of pricing, which I have not found elsewhere. I highly recommend this dental practice.

From the owner: Looking to find a Dentist in Rockville? When looking for a Rockville Dentist, we hope that you will…read moreconsider scheduling an appointment with us. Our staff at Potomac Woods Family Dental Care are dedicated to patients, creating an atmosphere where everyone can feel comfortable, relaxed, and at home. We understand that you have several local Dentists to choose from, and our goal is to provide the best patient experience in the greater Rockville area. We accept Apple Pay.

Started taking my kids to see Dr. Elrafei and he has been phenomenal. First off, the practice…read moreitself is very suited for little kids as there is a lobby with lego (larger size) toys for the kids to play with. The staff is very friendly and setting appointments has been super easy. Dr. Elrafei is not only knowledgeable, but he also explains every detail to us step by step. There is free parking in front of the building. Overall, definitely worth checking out if you are looking for a dentist for your kids.

I love this place . I've been taking my children here since they were very small , I started going…read moreto the silver spring, then Rockville, and now Shady Grove location. The Doctors and their staff are so friendly and they make my kids feel confortable. A big bonus for me is the clean office , tv's in every room, and the waits are not too long. If you are looking for a new pediatric dentistry you won't regret coming here .

What do you do when your 3 year old tells you two days in a row her tooth is hurting? You take her…read moreto see Dr. Pincock and his wonderful staff. We started to take her to our dentist but then remembered when our older kids were younger they went here and they were awesome with kids and had all the bells and whistles to keep them happy and somewhat distracted for a dental visit. We called the office and got an appointment the same day in the Rockville office, (they also have one in Germantown) and prayed for the best. Long story short, this was her first appointment ever, she had three, yes three cavities due to really groovy teeth that gummie vitamins did no justice to and so this would be no in and out exam. We were greeted at the front desk in the waiting area where there is plenty seating, some books and toys. I was handed paperwork to fill out through the tooth shaped cut out in the wall between the front desk and waiting area and then shortly after arriving we were called back to "the chair." The banana chair to be exact. My wee one was shown the chair, given some cool sunglasses to wear, and shown Mr. Thirsty, and the rest of the equipment that had appealingly appropriate names. The assistant did a wonderful job of answering all of her questions and making the equipment seem harmless and fun. And my daughter asked a lot of questions and she never lost patience with her. Dr. Pincock came in and examined her and was very kind and gentle as well and from start to finish while filling her first tooth, he walked her through it and she handled it like a boss. Many thanks to their skill and Mr. Happy Gas!! This was easily one of the best experiences any of my children have ever had at a dentist appointment and aside from a few moments of her being a little apprehensive, she did not leave traumatized. My six year old is now asking if he can go too. We finished up, she got a sticker and a bouncy ball, I made another appointment, and checked out and all was right in the my wee ones world. I'm so grateful that her experience was a good one and I highly recommend this office for children who aren't thrilled about the dentist. They knew exactly how to proceed and gently ease her into this new frontier she was crossing. Hoping her next appointment will be just as successful and she will stay brave and cooperate. 1st of 3 appointments...success!! P.S. This is not only for kids. They also had adult clients in there and I'm sure they are just as great with the adults. I know plenty of mature folks that just freak out at the dentist, hmmm maybe I should call them and tell them to give Dr. Pincock a try.

Really nice pediatric dentistry practice. Super dentist & staff who are warm and friendly.read more

The best dentist office that I've been to. Every time I arrive to my appointment, there is never a…read morelong wait compared to other places. They are aware/value their customers time and work with multiple clients well to keep the Appointments on time. Most of the whole staff speaks Korean too, which is a plus. All my procedures have been very quick/efficient and I leave with plenty of time to spare. Dr. Paik and other employees are all friendly and I would highly recommend this place.

I read great reviews about Dr Paik which led me to visit his office but unfortunately I could not…read morevouch for his practice. I felt very rushed during my cleaning and the assessment time in his office because people were in queue. His hands were heavy for my choice that it chipped off one of my old fillings in the process and he tells me I need new fillings. I feel this is a rip off. I suggest he hire another dentist because the quality service is poor and rushing people in and out feels like its more for the profit instead of rapport and love for the job.