Dr. Karen is absolutely amazing! We've been taking our two kiddos (ages 5&8) for almost 4 years…read more Dr. Karen is especially kind, sensitive, patient, and really worked to build a report with our kids. One of our kiddos is on the autism spectrum and her approach has meant the world to our family and has the best impact on our kiddos dental health. He has very minimal dental anxiety now and Dr. Karen always takes the time to explain treatments, etc. Hygienist Laurie is equally as amazing. She is so patient, kind, and knows just how to get the kiddos to corporate without them even realizing it. Also, over the years, the front office staff has always been great with providing estimates and verifying benefits. This was especially helpful when we fell out of network with the office. Even then, we knew exactly what we were walking into which was much appreciated . We even switched our dental insurance to be back in network because we knew the kiddos would never get the level of care they get here anywhere else.

We've been going here for 4 years and she is good at simple, routine check-ups and cleanings if you…read moreare in-network with her and don't mind a 15-20 minute wait time. There has been decent turnover in her staff recently and insurance can be an issue. Like other reviews say, she speaks really quickly using technical terms. In her unclear technical terms, she referred us to an orthodonist and sent us down a rabbit hole that resulted in days of lost time and ultimately, an overnight non-conclusive sleep study. When I followed-up with her on this, without reviewing any of the medical notes, she immediately referred us to another provider. I take all potentially complicated dental issues to another dental provider and just come here for regular, easy check-ups and cleanings which she is pretty good at and are covered by my insurance. Her location is really convenient.

Lessly and Katherine were very welcoming and Dr. Shin always takes time to explain treatment…read moreoptions.

Dr Shin and staff are so great and my kids are actually excited to come to the dentist!!read more

Excellent dental service!! The dentist was patient and very well through in explaining the steps to…read moremy children! The front desk is excellent in scheduling , following up with appointments and being very courteous in explaining the paperwork!! They have a family set for several years of follow ups!!

So this is our first family visit in this pediatric dentist office And I am so grateful that this…read morelong journey of searching for the perfect dentist has come to a conclusion that this is the look no further destination. The dentist office has everything I've ever looked for for my children. They are so comfortable here. The staff is so educated and experienced and work so well with children. I am so impressed the front desk receptionist is so helpful. She communicates so well she's very detail oriented and she's so accommodating and the office is amazing as well. Their customer service is unmatched and their attention to detail and just covering everything I am so excited for my children to finally get the proper dental care and education. The wonderful office staff accommodated me and my large number of children working around my work & my home schedule to find the perfect appointment and I'm just so grateful they met all of our needs. I really appreciated the follow up cause in constantly checking back in until everything was needed prior to the appointment. It really helped me stay organize and focus and to show up at an appointment having everything is such a stress, relief and I give credit to the office staff for being on top of everything and helping work with me and get it all together.

This is really just a fantastic children's dental practice. The staff is terrific, caring and…read moregentle and listens to your questions and is sympathetic to your needs. Dr. Liu is also just as fabulous and has a wonderful bedside manner. Today they all had fun T-shirts on, which makes it feel like a very relaxed atmosphere. In the waiting room, they have at least one iPad and a special little room where kids can play on it. WiFi as well. In each dental suite, they have a TV mounted on the ceiling where the kids can choose a show or a movie to watch while their procedures being done. Totally an awesome idea. Distraction...yay! We had to go today for THREE (!!!) tooth extractions... that were necessary to continue with her orthodontic plan. Dr. Liu gave us options of not doing them all on the same visit but why have another day/weekend of pain and soft foods? I was concerned about my 12-year-old daughter's pain level. So, we did the laughing gas in the bubblegum flavor (they have several to choose from, lol) and proceeded after a bit of numbing cream on her gums. Truthfully, I think this was the worst part of the entire procedure. The needles in the gums to insert the Novocain were pretty painful for her. I totally get it, having had it in my recent past. However, after the Novocain had set in, she was good to go. It took less than three minutes for him to extract all three teeth. The worst part afterword was the numbness in her face, LOL. I told her that you just really had to wait until it flushed out of your system and it might take a few hrs. 2 Advil and in an hour, she was outside videoing herself doing gymnastics stunts, like normal. She is thrilled to have a wknd to eat soft foods, ie : ice cream, Frappuccino's, applesauce, etc. Hahaha! This will be one of her only freebie weekends in that regard. Other things, such as regular cleanings....they have a text messaging reminder system for both routine scheduling & confirmation. I personally find this to be very efficient and helpful and it reminds me to set a reminder on my calendar so as not to forget that this is happening on such and such a day Payments. You are expected to at least pay your co-pay on the day of your visit. The office manager, or the finance person that I spoke with in the office today, required that before we proceeded at all. I do not hold the dental insurance in the family, my ex-husband does. So it took a little bit of hasty calling while there to be sure this happened smoothly. As long as you are aware of their policies, it is just like any other reputable practice. You can pay the entire billable amount, which they highly prefer - and a word of caution, they may not do delayed billing anymore. Delinquent accounts cause much stress on the practice, insurance companies, then legal fees if they have to retain attorneys to legally get the bill paid. Think ahead about this with any medical or dental appointment. It's more hassle for everyone...trust me. The last thing that I have to say about Superkids Pediatric Dentistry is that they have multiple locations. So, check with them or their website to see what location is open on a day that is convenient to you. They are very accommodating except if you cancel an appointment on the day of your appointment. If you are to cancel the day before, I have never had a problem. However there is an assessment fee of $25 if you cancel the day of. I have worked in the medical field for many years and it's just a courtesy to let your doctor, dentist, whomever, know that you're not able to attend your appointment in advance. They are reserving that time for you and other patients could be there instead if you are not able to make it. I'm sure that, in an emergency, there may be some leniency, but try to do your best because this is a really great practice and it would be a shame not to be able to continue with them if you become a patient there. Best of luck with all your children's dental needs. And absolutely...I am not in any way associated with this group. Praise is just due where it's due. ‍

Headline: In life...if you come across a partner that will not afford you a small amount of grace,…read moreit's probably best to cut ties quickly. I drove an hour from work and then home to get my son to an appointment today at 4:30 pm in Potomac. I was stuck at the intersection out front when I got a call at 4:31 to ask if I was arriving. I said I just had to get through the light and we'd be there. I was told that, since 4:30 pm is the last appointment of the day and I was not there they'd have to re-schedule. I was admittedly annoyed. Fast forward, we arrived at the office at 4:34 and they confirmed he would not be seen. I had asked for his records when I was in the car if they were going to be that rigid...and they had his records ready. We won't be back.

I completely adore the highgenist and doctors. Makes me feel Welcome and part of it. It is one of…read morethe best needs to feel at ease. So far has been great, Keep it up guys and don't drop the ball- You guys Rock!!!!! We do recommended.

I was struggling to find a dentist for my child and thankfully I googled pediatric dentistry then…read moreDream Smiles popped up! The building is tucked away by the flagship car wash, there's also a McDonald's near it, and the Labcorp in a different building - once I recognized my surroundings it made it easy to find. Walking into the suite and not knowing what to expect, my breath was taken away, the decor and the footprint of the space are really nice. It's kid friendly for the littles and yet mature enough if a 16 year old has to come here for dental care. The front office team, dental hygienist, dental assistants, and (most importantly) the dentist are so kind and supportive. I couldn't find my dental insurance card and they waited till I could locate it instead of rushing me out the door. 10/10 recommend this place

Started taking my kids to see Dr. Elrafei and he has been phenomenal. First off, the practice…read moreitself is very suited for little kids as there is a lobby with lego (larger size) toys for the kids to play with. The staff is very friendly and setting appointments has been super easy. Dr. Elrafei is not only knowledgeable, but he also explains every detail to us step by step. There is free parking in front of the building. Overall, definitely worth checking out if you are looking for a dentist for your kids.

I love this place . I've been taking my children here since they were very small , I started going…read moreto the silver spring, then Rockville, and now Shady Grove location. The Doctors and their staff are so friendly and they make my kids feel confortable. A big bonus for me is the clean office , tv's in every room, and the waits are not too long. If you are looking for a new pediatric dentistry you won't regret coming here .

In the past few months both my partner and I have visited this dental office and we had an amazing…read moreexperience with the front desk, billing staff and the dental team. during our separate visits we both received exceptional service from Najmieh. She made sure all of our questions were answered, she went in length to make sure we feel comfortable with payments and care plan. My partner was visiting a dental office in states after many years, and Najmie, and other staff made his visit comfortable and easy! We surly will be back for our other appointments.

Staff are unprofessional and unpleasant to deal with. My experience at this dental office was…read morefrustrating primarily due to the front desk receptionist and the hygienist assistant. From the moment I walked in, the receptionist was unhelpful--didn't greet me properly, and acted like my presence was an inconvenience. She seemed disorganized and did not know her stuff when I asked simple questions about my appointment. will not be returning and cannot recommend this place to anyone who values respect and basic courtesy

We had our daughter's first appointment today and it was awesome! We got a full tour of the…read morefacility so we could better understand how things are set up, my daughter (toddler aged) got a little bag right up front with a toothbrush & sunglasses, and everyone was great introducing themselves and adding special touches throughout the appointment (stickers, tv, little toys, explaining each piece of the exam). They also gave great direction and advice on how to update her dental care and ensure we were doing all the right things at home. Also the coffee for the parents - 5 stars, they had me immediately. I'd recommend to anyone looking for pediatric dental care!!

I wish that I had a dentist and team this amazing when I was growing up! I didn't, and I am…read morerevisiting years of dental trauma because of it, , but my kids will never experience that because Dr. Derek and the entire office is amazing. Run don't walk to get your children signed up for this amazing dental experience so that they will go through life as lovers of the dentist as opposed to how most of us probably grew up, in perpetual fear. To the team, thanks for always being amazing for years and years. We can't go anywhere else, and wouldn't want to, see you in 6 months!!