I cannot recommend Gerlein Orthodontics highly enough. The office is beautiful, colorful, and…read moreclean, the staff is wonderfully cheery and kind, and Dr. Gerlein himself is a dedicated orthodontist. The biggest surprise for me is how fun Gerlein Orthodontics makes the experience for kids. They implement a points system whereby kids can earn points for being on time for appointments, wearing their Gerlein t-shirt, joining the book club, etc. And these points lead to prizes like gift cards. They also have video games in the waiting area. My 9-year-old came home from his first appointment raving about it and actually asked if he could have his birthday party there, lol! All in all, a great experience at a great business!

I made the right decision to come to Dr. Gerlein. He is the best orthodontist and helps me regain…read moremy beautiful smile. I was so scared to see an orthodontist because my case is very complicated. But I felt so happy and relieved after meeting him for the first appointment. Every time I see him, he is always smiling and supportive and with a lot of patience. He is the best orthodontist and I am lucky to have him.

Headline: In life...if you come across a partner that will not afford you a small amount of grace,…read moreit's probably best to cut ties quickly. I drove an hour from work and then home to get my son to an appointment today at 4:30 pm in Potomac. I was stuck at the intersection out front when I got a call at 4:31 to ask if I was arriving. I said I just had to get through the light and we'd be there. I was told that, since 4:30 pm is the last appointment of the day and I was not there they'd have to re-schedule. I was admittedly annoyed. Fast forward, we arrived at the office at 4:34 and they confirmed he would not be seen. I had asked for his records when I was in the car if they were going to be that rigid...and they had his records ready. We won't be back.

We had an appointment for 9am today in Rockville. We arrived at the office a few minutes early and…read morethe door was locked. I called the office and nobody answered so I called one of their other locations. The first person I spoke to said she reached out to the people who should be there, they are on their way, there must be traffic... 10 minutes later I call again and this time I speak to someone who tells me "oh they don't start until 9:30 on Tuesdays." I have multiple confirmation/reminder texts including today at 5:55AM confirming my appointment on Tuesday at 9:00am. Finally the Rockville office calls me back and said "oh we changed our hours, I called you on August 19 (a month ago) to let you know." I explain we were overseas then so I didn't get the message, but nonetheless that was a month ago and they haven't contacted me since then to make sure I got the message? And funny enough when I looked back at the text messages I even got one exactly on August 19 that says "thank you for scheduling your appointment Sept 20 at 9am..."

We've been going here for 4 years and she is good at simple, routine check-ups and cleanings if you…read moreare in-network with her and don't mind a 15-20 minute wait time. There has been decent turnover in her staff recently and insurance can be an issue. Like other reviews say, she speaks really quickly using technical terms. In her unclear technical terms, she referred us to an orthodonist and sent us down a rabbit hole that resulted in days of lost time and ultimately, an overnight non-conclusive sleep study. When I followed-up with her on this, without reviewing any of the medical notes, she immediately referred us to another provider. I take all potentially complicated dental issues to another dental provider and just come here for regular, easy check-ups and cleanings which she is pretty good at and are covered by my insurance. Her location is really convenient.

We went in for an emergency cavity for my Daughter. I had called and made the appt 2-3 weeks prior,…read moresince we were going out of the country for several weeks and didn't want to be stuck in another country with tooth pain and no way to manage it. Dr. Karen clearly had a hard morning but instead of being professional, taking a few mins to recompose herself, she took it out on our family decides she wasn't going to do it because she was running behind. We drove 45 mins to see her. Her energy was rude , like she could care less about what I was asking or my daughter. Now we are stuck with tooth pain going out of the country. We could have gone somewhere else. This was a very bad experience

I would NOT recommend. Dr. Wang talks down to her staff and is only nice to her patients. I…read moreoverheard her berating and speaking in such a disrespectful manner to a staff member and I knew I would not be returning. Do yourself a favor and don't patronize such a place. Also look at the "hidden" comments they are ALL from people of color who had bad experiences yet ALL of her good reviews are from ahem you get the picture. I do the same at restaurants and etc don't be kind to me and evil spirited to someone helping you as you have NO idea what someone is going through. It was enough for me to never return. Do better! Remember you need staff. Do better!

Where do I begin? I…read morefirst met the dental hygienist (blonde woman, short hair, in her 60s). I shared my concern about 1 veneer. She dismissed it, and told me I needed Invisalign to resolve my problem. Against I explained the history of the problem and that a previous dentist had addressed the issue effectively. She became noticeably irritated and argumentative, and raised her voice. I literally stopped talking. At one point she reached for my mouth and touched my lip with an ungloved hand. I asked her to not touch my mouth with ungloved hands. I did not engage with her any further as she cleaned my teeth. She proceeded to clean my teeth, and continued to talk about the issue I'd presented initially (in a slightly more calm manner). At one point she pulled down her mask to show me her Invisalign. I asked her to pull her mask back up as I was unmasked (basic COVID precaution). Once she was done cleaning my teeth I asked her if I could give her some feedback. She agreed. I said, "I trust your intent, but you have to think about impact as well when you interact with patients. When you're trying to communicate with and educate a patient, getting irritated and argumentative isn't going to make your patient hear you. I can't hear you when you're raising your voice, getting noticeably irritated, and arguing with me. She apologized. Also, you shouldn't touch a patient's mouth with ungloved hands." She turned away from me, clenched her jaw, and didn't say a word, again visibly upset. I communicated the same concerns to Dr. Wang at the front desk. Her first response was to say she hadn't seen her do that. Her second response was to ask what I do. I replied, I'm a nurse. Her response was, "Oh, so you're in the field." Why do you have to qualify my feedback with what I do for a living? A provider should care about my feedback because what happened is unacceptable and I'm your patient, not because I'm in the medical field. At no point did she say she'd speak with the employee and address the behavior. I'm incredibly disappointed in any medical establishment that doesn't hold employees accountable for their negative behavior, despite it's impact on patients. No one should be able to behave this way with impunity. I won't be returning. UPDATE: The info the dentist provided on the cost of fillings (said my insurance wouldn't cover them so is I'd have to pay 1000s), was not accurate. I just saw another dentist who assessed me and determined I needed far less dental work. Also, they informed me dental work would be covered at 80%, meaning I'd only have to pay a few $$$ out-of-pocket. Accurate info will save you 1000s, apparently. In response to my review, the front desk emailed me telling me they're sorry I'm frustrated. Really, that's what you got from my feedback? What I would've liked to hear is how she will address her employee's behavior. Anything else is just lip service.

Plover is our kids regular dentist practice. The location works best for us and the doctors and…read morestaff are very friendly and professional We have been coming here for a few years now and the experience is still very good! Making an appointment is easy as well. Definitely a good pediatric dental practice.

Lovely office, great doctors. Kids loved the office, from…read moreladies at the reception to both doctors: dr. Kim and dr. Alvarez. Our family definitely would recommend this dental office for your kids.

Very disappointed with this dentist. I have been coming here for 11 years with 3 kids and just…read morebecause i missed my appointments 2x they cut me off as a client. The rep said " since u cancelled without noticed we have to let you guys go and you need to call your insurance and find another dentist" i guess common courtesy doesnt work here even after you have been with them for 11 years with 3 kids. They didnt know my situation or why i missed the appointment or even care to ask.

Would not come here again. Your billing department is incredibly rude and misleading. Our FSA…read moreaccount (Paylocity) was under maintenance, and the card didn't go through, and whatever your policy is, you COULD NOT wait an extra day for payment. It's freaking $70 and our insurance covers 80%, it's not like we aren't going to pay. No understanding from the staff. We called and waited 3 hours, and no one called back. I have to call in and all I heard was a rude receptionist with no customer service experience on the other side of the call. I worked in dentistry and this is not how you treat a patient. Have at least be a bit more understanding. No humanity and money-driven. You just lost a good customer. DO NOT RECOMMEND.

If you have extra money to waste this is the office for you. They are terrible at dealing with the…read moreinsurance because they don't care how much you end up paying (their own admission, refreshingly honest). The doctor is a very nice person and I thought his work was good until a crown he did for me broke after 14 months because it was too thin.

General dentistry is awesome here. Little wait time. Great employees. Do not ever get a crown here…read more The lab is horrendous. One crown wasn't glued on (not lab issue). 2 didn't stay on for more than 6 months because they weren't made correctly.

This was one of my most pleasant dentist experiences. Scheduling was a breeze, parking is available…read moreon site, all the staff were friendly and kind, and Dr Chopra was incredible, both welcoming AND knew her stuff. I walked out with really clean teeth and a better understanding of how to care for my teeth. I didn't feel pushed on doing any procedures, they cleaned my teeth really well and even showed me the x-rays and photos, were really patient and detailed in explaining what they saw. I've had a spot on my teeth pointed out by a dentist in the past and told to just floss, Dr Chopra actually gave me a mirror and showed me which teeth it was between and that it wasn't a cavity yet but to just keep an eye out for it and floss extra there. COVID precautions are in place with everything getting wiped down and at least when I was there, limited patients. Will definitely go back!

I do think it was nice. Very kind for her to give me a free dental bonding on my front tooth chip…read morethat I was insecure about . there was a little mishap (still is) with the tooth that she bonded that has a little uneven place on the end(to be honest I don't know how she didnt see it) and a chip that occurred pretty soon after getting it (I did see that she kind of removed some of my natural tooth and I don't think the chip was a mamelon ) I do like how they use mirrors so you can see your teeth and see if you like it and for her to give you the tool to show what's going on.