Restaurant service was absolutely horrible! My husband and I waited for about 20min for someone to ask if we were ready to order. Menu was very limited and not that many choices. Then we waited another 20min after getting the check for them to take it and check us out. When I saw it was taking too long , I went to the bar and the bar tender told me "uh, I can't check you out because I wasn't the one to take your order". She was rude and not very friendly at all! Not recommended!!! read more

We have had the best family vacations here for 6 years, however this year will be our last. We book the "deluxe" ocean view , usually the same room each summer, for the $$$, quality has taken sharp dive. We have a beautiful ocean view , waves crashing, along with a constant cigarette and marijuana smell. Filthy rugs, cigarette butts all over the beach/lot. No longer family friendly, when you're paying for an expensive room and all you smell is marijuana, along with a lot of drunk obnoxious people on the beach. The restaurant is still great, the staff is very nice, but the overall quality is no longer worth the price read more

While the location is great, the hotel is not. To be quite honest, the rooms are old and dumpy. The room we are in 252 has a musty, Smokey smell. We got 3 pillows for 2 beds and 2 bath towels for 5 guests(we did call from our cell-no room phone and got more)The hallway reeks of urine. It's bad. The beach was dirty with trash and litter. The pool area is showing it's age. All in all i would never come back. I'm adding a few photos read more

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I usually don't write negative reviews, I just don't return. In This case I'm writing because I thought this would be a place we could come back to year after year so I'm really disappointed. -The Good- The wait staff and bartenders Nicole and Tim were so accommodating and genuine it felt like home, so kudos to them. The queen bed no view room was sufficient in size. Food was mostly good. Private beach was beautiful -The Bad- The maintenance was a joke.Garbage bags laying on the floor throughout the whole resort. Toilet not bolted down/loose (kept moving when you used it. They fit cardboard around the AC unit to fill space , which still had so many spaces around it air going out and bugs coming in. Which being above the garbage truck was very likely. The sink for bathroom was separate next to the bed and you could hardly squeeze in front of it. I'd like to give it another shot but I'm still apprehensive.. read more

We stayed for two nights at the hotel and ate three meals (dinner and two breakfasts) at the hotel restaurant. Great services for both the hotel and restaurant. Clean rooms. Great amenities. read more

Pro's: great on-the-beach location; clean, updated room and most common areas; free wifi Con's: requested a "quiet room" three months in advance--room we were given couldn't have been less quiet as it was right next to patio and picnic table area; nearly constant (and often loud) conversations, our second night until after 2 am; in addition frequent smoking in same area; management did nothing about the noise or enforcement of smoking areas; "ocean view" room was on lower level with some view of ocean but mainly view of sea wall, pathway, picnic table (and the above noise/smoke); all this on a warm October weekend--might be louder and smokier in the season. read more

If I could leave zero stars I would!!! This place is GROSS!!! I wish I had listened to the reviews instead of taking my chances... filthy dirty.. poorly kept... carpets throughout the establishment in rooms & hallways that smell and are dirty ,unkept around the clock.. Rooms, let's talk about that... it's Covid so you would think the hotel and housekeeping would be even more on top of cleanliness than ever but NO! When we checked in I had to ask for the room to be re-cleaned ... hand prints on the walls dirty musty carpet in our room , dust everywhere on picture frames, head boards, nothing had virtually been wiped down.. the bathroom had crud on the wall including toothpaste on the sink handles, inside the tub was dirty as well.. the refrigerator had crud build up on the outside.. all housekeeping did was change the bedding and a light vac before our arrival..sooo upsetting :( I don't need fancy all I need is cleanly... the only only only thing this hotel has going for it is the beautiful view and beach in its backyard.. I hope management acknowledges the pattern of reviews and since it is a seasonal hotel addresses the issues in their off season... your hotel has lots of potential but until a remodel and true cleanliness throughout the establishment I won't be coming back.. read more

Most of the reviews here are right on, though some of the negativity almost made me pass on staying here. We are a couple + kids (4 and 7) and really liked Pleasant View. The rooms are adequate (nothing fancy whatsoever, just adequate) and clean. Staff is VERY friendly and interested in helping. Location is UNBEATABLE - not only ON the beach but on a significantly less populated stretch (300 yards away it it gets crowded but in front of the PV its really nice). There's a nice, heated, pool that the kids LOVED post ocean time. Great deck chairs for watching the sun rise or set with a beer. Parking for guests is a nice bonus since parking the area is expensive. Restaurant is good (as is the Andrea restaurant next door). You could argue that for $250-350 one would expect a nicer room, better decorated interior, or little chocolates on the pillow, etc. And, no, you're not going to get any of that. But for peak season, directly on a very, very nice beach this is a totally reasonable price. We will definitely return to Westerly and to the Pleasant View. read more

PVI is the Blue Diamond on the Beach The Pleasant View Inn...I am just speechless. My stay here was just wonderful. So clean and beautifully set totally beachfront. I had a third floor oceanfront room and the balcony views are breathtaking. I felt like royalty as the amenities provided are luxurious. You can not find charm like the PVI provides anywhere in that area. Comfortable beds and towels for the pool. The pool is heated and is lovely. Breakfast in the restaurant was the best ever...we had the seafood omelet...to die for! PVI is my new favorite place to get away. It was just amazing. Very quaint and relaxing. PVI gets a 5 diamond review from me. See you next time. read more

My family has stayed at the Pleasant View Inn for 10 years, its on a gorgeous piece of property and one of the nicer beachfront hotels in Westerly. Occasional annoyances (flies in restaurant, room not clean), but our last visit was a serious safety issue that did not seem to concern management. The customer service and manager's response to the incident was disgraceful. We invited the neighbors children to come with us to Rhode Island. Before we headed home, we hit the beach and used the showers downstairs near the pool. Here is a condensed version of my email to the hotel manager, Allison. Burn from Water Temperature in Shower, Faucet Valves Failed to Shut Off On Monday August 3, 2015 at 10:45 we checked out. At 11:30 am, my family used the changing room area near the pool, to change and rinse off from the beach before our ride home. My sons friend, age 11, was burned using the shower in the downstairs changing area. He used the 2nd shower in from the left (next to the sink). He couldn't shut off the water fast enough, and fell to the ground trying to get out so fast while the water continued to run. I grabbed a towel and looked on his arm and shoulder where he had the most pain, and it was extremely red. The room steamed up so fast and I could feel the heat in the room from the hot water in the shower. I tried to turn the shower off, the left knob (hot water faucet) kept spinning and spinning in circles. It would not shut off. The cold water on the right hand side did shut off. These were old style faucet handles, with no temperature safety control set because this water was scalding hot (like opening an oven and hot air blow in your face. My husband shut the water off by turning and pulling to get it to catch. The gentleman in the first stall heard and said his shower was extremely hot too, but he was able to quickly adjust it,and he thought the hot and cold valves were reversed too. My neighbors son was hysterical and crying in pain and we wet towels in cold water to ease the burning pain At that point, we didn't bother to shower and wanted to leave. As I went to the front desk to file a complaint, but the neighbors son wanted me to stay with him and the kids. My husband spoke with the front desk and asked if he wanted to see a doctor or keep them informed on how he was. The drive home we kept cold compresses on for pain. When home, his mother decided to wait and see how everything looked before seeing the doctor. When I told my mother (who paid as a gift), she immediately called the Pleasant View Inn at 7:00 pm to speak with a manager, but there was NO manager on duty and NO manager available to contact on call (what if there is an emergency?), and she left a voicemail. The next day, the Pleasant View lost power due to a storm (no generator even after Hurricane Sandy?) but we finally spoke to her and said she would look at the showers with the maintenance person and get back to us. The Health Dept of RI, who referred me to David at the Town of Westerly, RI Building Office and I explained the situation asked what the water temperature code is (many hotels have state code set to 120 degrees max) and if there is a code for actual shower faucets (since the one that failed was clearly very old). He said the Pleasant View just has a big renovation after Hurricane Sandy, and a faucet should not be a big expense. David said to call him back and let him know how I make out and he can look into it. With no response from Allison all day, we made 8 attempts calling the front desk and finally reached her. She advised me that Pleasant View water temp is a normal temp range set between 140 deg - 150 deg and advised us that they installed a new shower faucet that will mix hot and cold to prevent scalding anyone in the future, and said the best she can do is refund 50%. She never even inquired to see how the boy's burn is doing. This was a major hotel oversight that could have caused much more damage to a disabled, handicapped, elderly or small child. I do not think her offer of 50% refund is reasonable with the seriousness of this matter. We have been long time customers through the years and surprised that the Pleasant View in was not more accommodating or cared enough to inquire about the injury. read more

I have been coming here for years usually around the same time of year, Just before the 4th of July. This place is evolving. Some things good some things bad. I don't think it is as personal as it used to be but it is still good. I come because I feel comfortable coming my myself if I want. The Rooms have been renovated this year and are so much nicer! That being said there is only one women's room off the reception area where there used to be 3 stalls. There is always a long line because people can't check in until 3:00 and they have no place to change in/out of swimming suits when they arrive early to enjoy their first day or leave after the 11:oo check out on the day they leave. They took out the stairs to the beach which was in the middle of a huge rock retaining wall, now you have to travel all the way down to the end of the buildings (there are 4) and down the stairs and around along the beach to the beach front. the Lunch café is nice and the food is typical. We had dinner in the Dinning Room last night and all I can say is YUK! Sorry Pleasant View your food is SUBSTANDARD all the way. I did not eat my dinner, I sent it back and my friend just pretended to be ok with hers. The shrimp cocktail was the star of the meal with a home made cocktail sauce that was fantastic. Yes I will come again but hopefully it evolves in a positive direction. Have a good summer :) read more

my new england clam chowder at the pleasant view inn came out in 12 minutes with an order of chicken tenders and wings, fast but the chowder needed to be a little thicker and it was too salty, however it had a perfect amount of potato's clams etc. 7.5/10 read more

Nothing fancy (at all) but a great location. Stayed here this past weekend for a wedding at Ocean House (the $250/night was much more palatable than the $800/night) and enjoyed the Pleasant View Inn (motel). The beach chair scene is pretty fantastic if you can claim them, and it is easy access to the sand. The clientele in and around the "Inn" is blue collar but everyone is having a good time. the rooms were fine...higher quality than I was expecting to be honest. The staff is friendly and seems like they have been there forever. If you are looking for a cheaper option to be in the area, the Pleasant View Inn is a fine option. read more

My sister and I stayed here for the first time last weekend and we quickly decided that this will become a yearly tradition for sure. Pleasant View Inn exceeded our expectations to say the least. First off, our room was clean as a whistle and we had a gorgeous ocean view. We did not take advantage of the restaurant unfortunately, but after reading these reviews we will definitely try it next year. We found the staff to be wonderful as well. Krista at the front desk was truly a sweetheart, as was her Father who does security at night here. Scott was our bartender and he was very charming as well. Like Shawn S said on here the decor isn't exactly modern, but that doesn't deter me in any way considering the cleanliness and comforts of Pleasant View. We were also told that the beds get replaced every 3 years which I fully believe...mine was so comfortable! Staff, location, cleanliness, free parking and my sister and I's complete contentment makes this place an easy 5 stars for me...check it out! read more

Went here during Labor Day weekend -- 1st mistake. They charged $300.00 per night for deluxe ocean view. For that, I could've stayed at Westin. However, they are located right in front of the beach and you do get the Ocean View and they are not kidding! The place badly badly needs an update though. It's old, greasy and musty. Carpet is always wet. Wish it was tiles. The reason for 1 star? What ever you do, DO NOT forget your things! You will never get it back. I left an iPhone charger in the room and called back. They checked with housekeeping and said they don't have it... Really? I even know exactly where it is. The man who answered the phone said housekeepers don't have iPhones -- probably because they don't pay much -- so, yes, they'll keep anything and everything that comes out of the room and will sell it and says, they dont' have it. The house keepers and everyone here is not friendly! Stay away. The waitress at the restaurant was very friendly though... read more

Rooms: my wife and I booked an ocean front 3rd floor with a king bed. Room is plenty big for 2 people, small college sized fridge, plenty of storage. Bathroom has regular sized tub, again plenty of room. Rooms are clean and nicely done. Breakfast: I had the eggs Benedict with lobster. As a fan of both I have to say it was one of the best meals I've had in recent memory. Well worth the price tag. My wife had French toast and bacon. Both well done, bacon is thick and crispy. We also had bellinis which are fantastic. If you've only had the cheap stuff they serve at buffets, give them a try. Lunch: so so at best. Service was slower the waiter was unsure drinks. Wedge salad was one romain heart with crumbles of cheese and bacon. Great flavor but need to be more than one small heart of romain. Chicken sandwich was pretty good. Overall I'd recommend PV inn. The staff is wonderful and accommodations well priced. I plan on spending a week here next summer read more

So, similar to what some other reviewers have mentioned, the interior of the PVI is somewhat "dated" in terms of carpet, etc., however, it is really secondary to the fact that you are right on the beach! My parents and friends of theirs have been staying at the PVI for 15+ years, but this was our first time and we already reserved for next year. We had a deluxe ocean view room - two double beds, fridge, flat screen tv, small bathroom, balcony overlooking the beach. It was adequate for a family of 4 for four days. The bathroom could stand a makeovers, but was fine. One note - no hair dryer, so if you need one you need to bring it. If you are staying here then be warned - by 8:30AM most guests have staked out their spots on the beach already, so you do need to get up and place your chairs/blankets, etc. in whatever spot you are hoping for. No one bothers your things though, so its perfectly safe to leave them. We had breakfast and 1dinner at the hotel, and all were delicious. Generous portions and reasonable prices. Limited wifi reception, although the lobby has wifi and two laptops for guest use. Great family/beach hotel and can't wait for next year! read more

really strong smell of mold in the dining area. The food was delicous but i found myself eating fast to get outside to get away from the smell. The view is amazing! read more

The rooms were adequate, and the location is extraordinary!!! Fabulous beach with a beautiful view. The hotel restaurant is convenient, but nothing to write home about. The customer service, however, is lacking. We had repeated difficulties with our fire alarm going off repeatedly. Despite numerous discussions with the front desk and manager, we were unable to get this resolved (which resulted in the alarm going off 4-8 times each day we were there). The manager actually tried to excuse this by saying that the shower was causing it to go off due to "change in temperature"-- I guess we were not supposed to use the shower? Overall, for the price paid, I would expect a little better. read more

Amazing location right on the beach and wait staff and maintenance workers were friendly and helpful. Run down hotel, old furniture, stained old carpets, stained ceiling tiles. Rooms are terribly outdated and low quality amenities. Must also be in violation of ADA (americans with disabilities act) as there is NO access for wheel chairs, no handicap rooms (or bathrooms) and absolutely no assistance from the 'owners' or whoever was working in the office behind the reception desk. This place must be printing and pocketing money, because they certainly do not put anything of value back into the property. Too bad. read more

The restaurant is fantastic. The service is fast and the servers and bussers are always eager to help customers. The view is absolutely beautiful. read more

Been coming here for a few years, but noticed changes in the past 2 years. Love the location and the beach but everything else needs updating and food went downhill. Will not be coming back. Sad. read more

Used to be good , not anymore . Dirty, food left under tables outside , beer bottles , cigarette butts, towels, all over hotel . Had to go to desk 4 days in row at 4 pm to ask to clean our room. Food is overpriced not family friendly . The pool is heated only on weekends , maintenance dept. Is a joke. Been going here for over 20 years ever since it was taken over by a corporate group it's gone downhill fast. read more

My review is for breakfast and lunch, haven't stayed at the hotel yet because I'm a local, but if I ever plan on spending a few days at the beach PV is where I'd stay, location is great your away from the chaos but close enough to join the party when you want to. The breakfasts at PV are excellent, the food is great, and the staff are always friendly and attentive even on busy mornings. PV is one of the few places that has a chief in the kitchen for breakfast and even though the menu is your standard breakfast dishes there's nothing standard about the taste and quality of the food, as a coffee drink I also have to add can't get enough of their coffee. My only regret is not learning about PV sooner specially when I was living 5 minutes away lol. Recently I've heard the family who owned PV for 35 years has sold it to a large company that specializes in hotels, my fear is such companies usually have a plan generic system for managing hotels that would bring down the quality of PV's restaurant and lunch room, hopefully they will recognize this. read more

Location is good and the beech is clean. The hotel is a different story. This review is based solely in relation to the price of the room. For what you are paying you would expect some of the more minor conveniences afforded elsewhere. Things like complementary shampoo and conditioner..or a hair dryer. If you are a smoker then you will like this place because apparently everyone smokes. If you have a beach view room be prepared to have smoke in your room because everyone is on their balconies, in front of their doors, you name it, they're smoking. I did notice this might be because of the time of week. During the week it was rampant. By Thursday it seemed to change drastically as did the make up of the other guest. Your mileage will likely vary. The room and hotel itself are nice albeit a little dated but for a beach hotel it's not bad. Beds are small for two people but you're at the beach so what does it matter. Overall cleanliness was good. The rooms are not however very family friendly. A toddler for example can easily open the door as there are no upper out-of-reach locks. There also is very limited counter / table space. Parking is good and plentiful. Staff are very friendly and helpful. Locals not so much. They almost come across as having disdain for visitors. The restaurant in the hotel while expensive for it's fair was very good. Typically when you eat in hotels you pay top dollar because they have isolated. Fortunately here the quality of the food is top notch. Overall it was an enjoyable stay and I would consider returning. read more

We always make it a point to dine here because we can sit outside and see and hear the ocean. Our meals last night were outstanding. We started with the lump crab cakes with real lumps of crab! Extra tasty. My husband had the lobster ravioli which had no shortage of lobster - both in the ravioli & in the light but very flavorful cream sauce. I had strawberry & spinach salad with grilled chicken which was delicious and everything was fresh. Staff was very friendly & accommodating and we look forward to our next visit back. read more

My wife and I did not have a great experience this past weekend at the inn. We booked a premium ocean view room on their website. No note about calling the inn directly to get the best view. When we checked in we discovered that ocean view was actually a stone wall view. Lower level view and could not see the water. They couldn't give us a higher floor as they were all booked up the entire time. They said we should have called the hotel directly. How were we to know? Front desk staff were not friendly and wifi was very slow. I also didn't think they put alcohol in the drinks. Not impressed at all. read more

The Pleasant View is under new management and the the rooms are beautiful! We had a great stay. We had a reservation this past Memorial weekend, and needed to cancel one night. They graciously didn't charge us for the change in reservation which made the experience that much nicer. read more

Fantastic Location! Very friendly and helpful staff. The new renovations are very tastfully done, but still needs some basic structural work. Our door was freshly painted but didn't close without a struggle. The rooms are small but hey, if you're at the ocean, why stay in the room? We went with the cheaper pool view and didn't really care because the walk to the beach was 1/2 a minute and it saved us a couple of hundred bucks! The restaurant staff was very accommodating (we have a young child, so yea, that can be a server's bane) and the food was excellent. Pricey though, so good for a meal or two but a walk down the street has some nice cheap food. All in all, I cannot wait to go back next year! read more

Was not at all impressed with this hotel. The lack of hospitality at the front desk is mind boggling, Barbara's attitude was unnecessary and extremely unprofessional, you work in the hospitality industry so act like it. Our power went out in our room the first night of our stay and maintenance didn't do anything about it for 45 minutes. 4 of us were in the middle of getting ready for dinner and had to wait 45 minutes for them to get it together, so we dried our hair in the hallway....the $400 per night price is not worth it, we didn't even have a window that we could look out. There are no elevators at all in the building. There is no security, no locked doors, no peep holes on the room doors. Anyone can walk in here and knock on your door. Ate breakfast at the restaurant and the table that sat down after us got their food first. The food was surprisingly amazing and our server was really nice. The young men that carried our cooler up the stairs were one of the only positives of this hotel. Spend your money elsewhere. read more

Stayed here for the first time this weekend. They were offering a three night for the price of two special. The king size room with a pullout sofa pool view still cost us $800. The location is beautiful however we could not check in until 4 o'clock which was fine as we could still use the Beach. My biggest reason for the two stars is the overall cleanliness of this hotel. There was dirt and sand everywhere that we went. Every hallway every stairwell every common area. And it was noticeable. The house keeping staff is slacking. On our second day our room was never cleaned I went downstairs to the front desk twice to put in a request after 6:30 PM. By 9:30 PM I asked that somebody come and just vacuum the floor. Which they did. The front desk staff was very nice and apologized. They ended up discounting my second night there which was a nice gesture. There were bags of dirty laundry and bags of trash in the hallways at all times during our stay left overnight each day. The house cleaning staff clearly do not have their act together. Not worth the money and we will not stay there again. read more

The place was an absolute disaster.. The service was awful in the dining area. The people were rude and werent helpful in any situation. They didnt clean my room until 3:00 in the afternoon. One of the worst experiences ever. There were no lights in the room hallway. Did I say how nasty they were? The people at the front desk weren't helpful at all. If i asked them about a place to go they were nasty and rolled their eyes. The pool was dirty and disgusting. I will never stay here again. Gave us a small shitty room with the couch backwards and not even facing the tv. They moved us to another room during our stay and the second room was absolutely awful. Really disappointed. What a waste of money. When i booked the room the lady was nasty to me and didnt answer any of my questions so I hung up and called back another day. There was no elevator and no one helped us bring our bags to the room. Had to lug around my luggage around the whole place since I couldnt find my room. Very disappointed and i want my money back. read more

My wife and I had appetizers and the chowder was excellent and small salad was good. However the stuffed clams tasted sour so we sent them back. The scallops wrapped in bacon were real small and only three were served. We have them quite often in other restaurants and we always got at least four. Not worth the price we paid for them. read more

Stayed here for one night recently. Good things first. The restaurant was excellent. Had a real nice dinner (Italian food) and a very good breakfast as well. Service was top notch. Not sure what the other reviews are talking about, I suspect they were difficult people. The location of the hotel is great. Beautiful ocean views. This hotel is pretty pricey for what it is. Décor is kind of dated and the rooms are tiny. The AC is super loud and not appropriate for a $300 + non ocean view room. Pool area was kind of dirty. Even though then did say check in wasn't until 3:00pm, they did not allow us to check in until 3:00pm. Check out is 11:00am. Would have been nice to check in at 2:30pm or even 2:45pm. The thing, however, that really bothers me the most is the very large number of smokers in the back of the hotel where the beach area is. You cannot sit out back with a child and enjoy the view without a wonderful lungful of second hand smoke. An otherwise amazing view was completely ruined. I guess the hotel feels their clientele are smokers and not families. I'm from a little backwater known as NYC and even a city of millions sees the wisdom in restricting smoking. Part of the charm of the hotel I guess. I really like the restaurant though, so if you are in the area go for dinner. read more

Happy with our stay at Pleasant View. Easy parking and wow, I know why this hotel is named "Pleasant View." Being steps away from a beautiful beach is priceless. Very relaxing vacation! read more

This hotel was clean and nice, but for the price you pay you would think the rooms would be bigger. There are no phones or clock radios so during the night I had to check my phone just to see what time it was. When we had the sliding glass door open the drop ceiling tiles were blowing up and down so we had to close the door. read more

What a lovely experience! Staff was very attentive, room was great, food was good. Especially loved our waiter Steven at dinner - beautiful, sincere smile and happy mood set the tone for our evening. Bar did a great job with every single beverage we ordered! Will def be back :) read more

The Pleasant View Inn is not worth the money. If you want to check in at the time stated on the website, don't stay here. Your room will not be ready and if you want your room cleaned... it's not going to happen. We are actually here right now with my family. Our room hasn't been cleaned and it's 4:30 pm. The service is poor and the front desk staff is oblivious. read more

Great value for a quick get away especially during the week! The facility in general is very clean, rooms are immaculate. The Front desk was staffed well, very friendly and check in was a breeze. The lobby is very pleasant and well kept. I would definitely recommend this establishment to others visiting the area read more

We have been guests at PV for several years. With the new ownership, many things have improved. One thing that has NOT improved is the pool. It is murky with sand and hair in it even after it has been cleaned in the morning. PV, you can do better! read more