This rating is solely on the office staff and 1 doctor. They have recently opened a new office on 99th and Glendale and I feel they are understaffed. I had to schedule a sick appointment for my newborn and saw a Dr (no longer there as of 5/31/18) and she hurried us out by prescribing colic and acid reflex medicine. The reason for my visit was his ear and possible flu. The next day my son's ear released the puss from his ear infection which she overlooked. I took him back and demanded them to run a flu test and he was positive for type A & B flu and an ear infection. My poor baby was in so much pain. The office manager refunded me my $100 sick appointment charge. Also during my newborn circumcision follow up appointment that Dr V asked for they decided to charge me another $100 sick app charge! They refunded that as well. My most recent visit 5/30/18 was not a great experience. Dr V is amazing however they called me the day before and didn't bother leaving a voicemail and changed my appointment from 8:20 to 9:15 without notifying me. My husband showed up at 8:10 and the lady said the doctor is not in until 8:50 you can wait in the lobby or come back around 9:15. The lady at the front desk was not apologetic at all and said well the notes here said they called!!! This is not the first time that they have messed up my appointment times or had to reschedule my times. I am currently looking for another pediatrician now. read more

Overall, this practice has friendly, professional staff and the wait is typically not bad, 20-35 minutes in the lobby and waiting room combined. We primarily like seeing Dr. Ravi for our toddler. She listens, provides good feedback and is compassionate and friendly. Dr. Osborne is also a doctor we enjoy seeing, as is the on-call doctor on Saturday's, who's name escapes me. One thing that is troubling to me, is that they don't tell you when your child will need a well-visit next. For example, when I was a new mom I didn't know I needed to take baby in at 3 months, 6 months, etc. Now I know to ask... it would be easy enough to give parents a chart/ card with this information or just make sure the doctor is mentioning this or that the scheduling staff is letting parents know. We love that we can get same day appointments and that they are open Saturday's, a huge plus for the wellbeing of our children. For our son's 2 week checkup, Dr. Ravi was not available and we saw Dr. Vasudevan. There was a personal and medical choice we made with our son that was not in his believe system and he was very unkind. He said that our son, "...could even die". Any new mom would have been deeply disturbed by this, especially those suffering from ppd. It's just incredibly heartless to add to the fears moms already face with new babies. Not to mention that as my husband said, the doctor's scare tactic was also invalid given our situation and medical evidence, it was an extreme case escenario not even worth mentioning to a postpartum mom. This doctor, knows as Dr. V, seems to have no compassion for parents. No parents what's to hear that his baby could die. We all make the best choices we can for our children and should not be subjected to a doctor scaring us for the life of our baby. read more

Please be careful going to this practice if you have an intact (not circumcised) son. Dr. Vasudevan (goes by Dr. V) does not have knowledge on intact penis care for a baby or young boy. He instructs to retract the foreskin at birth, which is incorrect information, and he argued with me when I told him that some boys are not retractable until puberty and that even the AAP recommends to NEVER retract a foreskin prematurely. He told me he had a 6 week old baby son (at the time) that was intact also, and I am supposed to start retracting the foreskin at birth. Again, this is 100% wrong care information and can cause a lot of damage to a young baby's foreskin. He tried to retract both my son's penises and I had to practically slap his hand away to stop him from doing this. This was several years ago, so I hope the practice has learned since then about proper intact care, however reading the reviews on Google I see a review was left about a year ago that a female doctor at this practice also tried to retract a 2 year old's foreskin. Pleasant Pediatrics, if you are reading this...please educated your doctors on proper intact care before you damage a little boy who is intact. And please instruct your doctors to not argue with the parents of your patients, especially when they are wrong. Because of this experience with Dr. V, I will never go back to Pleasant Pediatrics ever again. read more

I would like to say I'm very impressed with this office. I took my three boys there on Saturday. I recommend PA Holly she takes her time . Most providers take so little time. I'm in the health field and her and her M.A Jennifer were great. Are appointment was at 9:00am and they were in schedule. Then my boys were able to get there shots. I mind you I was told my boys may have a slight fever which is normal after shots. I asked for meds to be sent to the pharmacy shyloe went out of her way to help me get samples as well as make sure meds were sent to the pharmacy . The front staff was great . Friendly and went out of there way to help me as well. I wasnt to happy about changing my boys DR. But I had to because of my work schedule . I highly recommend this DR office. All the way around great and good with my kids and they get stuff done. Thank you for the great care. read more

We recently moved to the area and needed to find a Dr that was close, as our old Dr is now 1hr away. It was one issue after another with this office. We were there for 2 hrs for a sick appt that turned out to just be an Allergy induced asthmatic episode. When I made the appt, I told the girl that my daughter was sick but that I also wanted to discuss additional concerns. She advised to talk with Dr. Ravi at the appt. When the Dr came in, I got out the first concern and then she interrupted me to discuss the concern at hand. With no opportunity to get my other concerns out, I thought I would mention them after she worked on the first concern. She kept interrupting me. She said that they don't diagnose asthma until there are at least 3 episodes. She said that they wouldn't allergy test as its seasonal. I can understand that. But she didn't go over exactly what it was, just talked about what it wasn't. Then she wanted to do a nebulizer and said then she would come back and we would talk. I explained that I wanted to talk about additional concerns. So far it seems like a normal appt. Then it went down hill. She asked if it was related to the primary complaint or other issues. I stated other. She became very worked up and anxious as if I asked for something crazy. It was very startling to have such an abrupt behavioral change. She said that she didn't have time for that and I needed to make a separate appt. I said ok and that I only asked because I told the girl making the appt of the other concerns and she said to address them with the Dr directly. She again said that she didn't have time for that and she would be back, then rushed out of the room. Moments later, the office manager came in and wanted to talk with me about how my type of insurance worked because we have large out of pocket amounts and how they would need to bill me differently if I wanted extra time with the doctor. I explained to her that I understood how my insurance worked and that it made sense, but that I just wish I wasn't told differently when making the appt and more importantly that the doctor wasn't so rude about it. She then went on to apologize for the doctor and explained that she acts that way sometimes because many patients yell at her and it makes her uncomfortable. I explained that first, she made an assumption about me based on my type of insurance? And then because that makes the Dr anxious that she gets to be rude and then send someone else in to clean up the mess? In addition, I still wasn't fully sure what the problem was with my daughter, I only knew what it wasn't. The office manager apologized and agreed that it was handled incorrectly and asked if they could send someone else in to finish out the appt and go over those other concerns. I okd. Well that person didn't come back. Dr Ravi came in and apologized that I miss understood her (not for being rude). Then she went on anxiously about how she did tell me the problem and starting asking my daughter to confirm that she did say so and then after bringing my daughter into it, asked the nurse to confirm, stating that she was right there. They both looked at her blankly like they didn't know what to say. It was very odd of her to have an over anxious need for affirmation. Then, we hit our next hurdle. She said the nurse would set up to have a nebulizer delivered to our home. Having previous bad experiences with a supply company, I had asked which company they use. She stated that she wasn't sure and she would have the nurse come talk with me about it. I advised that I would like to know that before signing off. So the nurse comes in with nebulizer in hand wanting me to sign off that I received it. I told her what I had told the doctor about wanting to know the company name first. She was very confused and said she wasn't told this. She told me the name so I asked to see the paperwork for the nebulizer. Looking it over, that had incorrect information (despite giving them the correct info). So the claim would have been denied if I hadn't caught it. It took 2 office people to fix it. I asked the girl if she knew the cost. She said it's no charge and I wouldn't pay for it. I explained to her that there is always a charge and just a matter of if insurance or the patient pays for it. Since we have a high deductible, 100% we would pay for it. After some convo of her insisting that nebulizers are free, and me explaining that it depends on your insurance, I declined the device. We are done and sent on our way. Still never seeing the other doctor to discuss my other concerns. The whole experience was just a nightmare. I can't say I feel comfortable trusting Dr Ravi. She has high anxiety and insecurity issues and no conflict resolution skills. Since the appointment, we have received the bill. Dr. Ravi charge for an office visit was four times what our old Dr charged! I paid more after insurance is contractual discount for this visit than what most charge before discounts. read more

Dr. V is the best and all the staff is excellent. So happy that we found such a great pediatrician.

Dr Osborn is the BEST!! Our 6 year old and 10 month old love her and we don't have to fight to get the 6 year old to go see the Dr since she really likes her! They have friendly and helpful staff and always try to accommodate us as quickly as possible. We've had two other pediatricians for our oldest and Dr Osborn and Dr V have been wonderful! I'm sure the rest of the Dr's are great too we just love how sweet and caring Dr Osborn is! read more

I have been taking my 3 month old to Dr. Ravi. Everytime we go I feel like she does a half a** job. Doesn't check ears, throat etc. and asks if there are concerns and when I respond with concerns - she says "oh yeah, that's fine that's fine." My daughter had a cold for three weeks in December 2017 which was fine we got through it, it moved to an ear infection though. We went to see Dr. Ravi and she prescribed an antibiotic. I waited for the pharmacy to call, after a few hours I called the pharmacy to see if it was ready..."ma'am we don't have a prescription for your daughter." So, I call the doc office they have to call me back because they have to confirm with Ravi and then call it over to pharmacy, Then my daughter was diagnosed with croup at 3 months. She prescribed liquid steroids...I said to her - "can you make sure it's called over this time"...she said "oh, you must've had a different doc"...I said "no, it was you." She said "oh, I get one mistake right?" She never called steroids over to pharmacy either. Then my daughter was not getting better, she said come back in 48 hours if she doesn't seem better. We went in again because her breathing was absolutely terrible...assistant took her oxygen levels and said..."you can tell she is struggling to breathe and her oxygen is low." Ravi comes in, doesn't check her throat, ears, just her listened to her lungs that was it. I told her that her breathing is concerning to me and she is not eating - I am worried about her becoming dehydrated. She said "her lungs sound fine to me." I said "well, your assistant just made comments about her breathing when she took her oxygen levels." She blew me off (of course my daughter sounds okay right at that point). So, I had taken a video of her earlier in the day and finally Ravi was like "oh my, yes maybe we should prescribe breathing treatments." Like, do I really have to show you videos to make you take care of my child!? So I waited two hours, pharmacy never called for her albuterol...I call them..."ma'am we have no prescription for your daughter"...call doc office again... "Oh, we will call it over now." She also said if she sounds like this the next day to take her for chest x-ray. I call to schedule her chest x-ray and the lady says..."ma'am we don't have a referral from your doc" (not surprised). I call doc office again...they say "we will call over now." Went and had her chest x-ray they said - "your doc will call you within 24 hours." Next day, haven't heard back and I call doc office to see about results they said "we will send a note for doctor to call you." She just called and said "I called you last night and your voicemail says it isn't set up." I said that's interesting because this is my work phone and my voicemail has always been set up and working. I will never go to her again. She isn't thorough, she blows everything off and doesn't follow through. Update - two days later...baby was not getting better Ravi continued to blow me off and said her chest X-ray shows she is just inflamed. She wasn't eating still or having wet diapers. I called our Care24 to see if they thought she should be seen - they said yes she needs to be seen immediately. She could have a UTI or be dehydrated. There are side effects to the steroid she is on (which we weren't told about). We took her to goodnight pediatrics and she doesn't have croup. She has bronchiolitis with a secondary virus of pneumonia in her right lung. She is now on antibiotics and has gotten better just twelve hours after being on them. Ravi should not be caring for small children! How do you misdiagnose for four days after seeing her three times and reviewing a chest X-ray?! This could have turned very bad for my baby if I didn't listen to my instincts. read more

I take my daughter here and the pediatricians are amazing with her. They make her feel so comfortable. The office and rooms are very clean. Everyone who works there is very nice I never had an issue. I would definitely recommend the Glendale office. read more

Dr. Osborn is my favorite! My kids have been seen here for 4 years now- I have no complaints. Elizabeth Tollman, the PA, is great as well.

Great place. I've been bringing my kids here since they were born. I've never had any problems and have also been treated very well. The doctors are fantastic and they listen very well. My phone calls get returned promptly. I like the separate well and sick child entrances, also. read more

We have seen many of their doctors but Dr. Osborn is the absolute best!! She has been so amazing to my two girls and my 3 yr old gets excited to go there to see her.y 3 yr old talks about Dr. Osborn at home all the time and loves her. The staff are wonderful at both locations and very friendly. Have had to make a lot of appointments and they are so accommodating and wonderful. I would recommend them to anyone. read more

We absolutely love everything about Pleasant Pediatrics! Every single staff member has been so loving and kind towards our baby boy and towards us as parents. They have seriously been a huge help and have fought tooth and nail for us in regards of our insurance company not originally being accepted there. They could have easily turned us away and been done with it but they continued to put in extra effort and time making sure we got what was best for us. Also, a huge shout out to Dr. Vasudevan who was recommended to us and we would recommend him to everyone! We have been to a couple of their location and they all are top-notch. read more

Great place! All of my kids have gone here since they were born. Michelle Blood has been there since day one assisting in everything we could have possibly needed from insurance information to setting up appointments. Highly recommended! read more

My son had plantar warts for couple of years. We had few treatments for him at other clinics and tried all the stuff that we were asked to do at home like scrubbing it with pumice stone, soaking in Epsom salt etc. We still could not get rid of them. Dr Ravi treated him when we went to this office. She cleaned the area perfectly well used liquid nitrogen to freeze the warts. With one treatment, the warts just disappeared. We were so glad to get rid of them. Totally recommend it!!! read more

Adriane Osborn is my kid's Pediatrician and Pleasant Pediatrics. She is amazing - my kids absolutely love her. She really takes her time and it's obvious she genuinely cares. I'd recommend them highly. read more

Dr. Ravi and her entire staff is incredible. I cannot say enough great things about this practice. Wonderful, friendly, accommadating. Each and every time we go, it's a pleasant experience. My kids run into their office they love the staff so much and the ease of getting an appointment when you need one is fantastic. One Saturday our daughter was developing a rash and I called the after hours lines. Dr. Ravi called me back within minutes and asked me if we could meet her at the practice within 15-20 minutes. She took time away from her family and treated our daughter. Incredible service! We've been to two other pediatrician practices and I won't take my children anywhere else. If you live in the NW Peoria/Glendale are and are looking for a great pediatrician, I highly recommend this practice! read more

I brought my SON's here .. I heard nothing but great things from friends so I trusted in them.. they gave him his vaccinations and when it came time to get circumcised they performed the procedure in office everything went well except for the fact that after his follow up appointment they started to refer to him as a her or a she or your daughter which baffled me... I corrected them countless times.. not to mention when we went in for one of his milestone check ups the proceeds to ask me what shots he needed... like ummmmm hello you are the Dr's you should know!?!? Don't you keep records??!? This place is a joke! They also sent me to the ER saying my other son had a spider bite and had cellulitis setting in and that it was urgent I went now!! I got there and the ER dr laughed and said it was a simple mosquito bite and a little Benadryl would have been just fine. So $300 later for a er bill.. WE ARE DONE WOTH THIS PLACE! read more

I am very impressed with this place! I've bounced around to several differed ped offices around town and never was truly satisfied until I came here. The doctors actually sit down and talk to you! Wait times are very short and the doctors are not rushed. They even make a point to follow up on you with your major concerns and encourage you to call the office if anything else comes up.They are also pretty natural friendly here which is a plus. So far we've seen Dr. Ravi, Dr. Osborne and PA Liz here and all were wonderful! My son loves coming here! read more

We have brought our 5 kids here for the past 6 years and we have always gotten professional, courteous and respectful care from the Dr.s and staff. read more

Horrible place i will never refer to anyone! i am saddened to have to post this review since i was referred to this office by many of the nurses at Arrowhead Hospital. Everything from setting up the appointment was horrible. I called to make the first appointment the receptionist was rude and talked to me like i was stupid and told me i needed a referral. I called again 2 days later and this receptionist just made the appointment (no referral needed). so i dont understand why the last one was so rude about it. When i went in for my appointment all the ladies were standing around chit chatting seeing that i had my hands full with my purse, diaper bag, car seat carrier AND a baby they ignored it as i struggled to get any doors open. The dr finally came in to see my baby she didnt even touch him i was holding him the entire time. It was very weird since this was his first appointment, arent they supposed to "inspect" him? He is a newborn and a preemie at that and all she did was stare at him from LOL. She just asked if i had questions which i did i brought up an issue he had with his eye and she just shrugged it off. and the most horrible part of this visit,,, i was so busy opening doors and carrying all my "luggage" that i accidentally forgot my phone. I drove home and noticed i had forgot it, i called the office to find out if they had it they said no they didnt. Little did they know i have the "find my phone" app and as soon as the person who stole it turned it on, it told me where it was located. and you guessed it!! it was in their office! after a week of chasing down my phone i call the office and told them my phone has been tracked to someone who comes and goes from the office (an employee maybe) the office manager tells me she will investigate and give me a call back.Finally after filing a poiice report, i get a call back a few days later, the office manager tells me that an employee did steal my phone. They never helped to get it back the person who stole it just left it at the target on 99th and Northern (coincidentally right next to the other Pleasant Pediatrics location). Worst of all they deleted everything from my phone including the first pictures of my baby and his birth! Never received an apology or a follow up from anybody in that office. Horrible place with the worst customer service ever! read more

One of the doctors tried telling me that they don't prescribe "ibuprofen" or "tylenol" I told her I had a prescription before for "ibuprofen" and that it needs to be a prescribed medication in order for the daycare to administer it as needed. She kept arguing with me about it. Finally i was able to get a prescription for "ibuprofen". The other issue I have is the fact that i called the pharmacy regarding my sons prescription for his eczema, it should automatically be filled each month, however i have issues filling his prescriptions, they are never ready, the pharmacy reached out to the doctor and the doctor refused to fill an emergency prescription over the weekend, one week has went by and i am still waiting for a refill...meanwhile, my son is scratching so badly his skin is bleeding. my other son had ear tubes put in, I was told by the surgeon all i had to do was call in the ear drops and my prescription would be filled, however i get issues with that, he has puss coming out of his ear, i am once again waiting on the DOCTOR TO AUTHORIZE. DO YOUR DAMN JOB!!!!! MY KIDS ARE ONLY AGES 2 & 4 AND YOU ARE BEING NEGLIGENT BY NOT AUTHORIZING AUTOMATIC REFILLS, OR AUTHORIZING PRESCRIPTIONS WHEN REQUESTED IN A TIMELY MANNER, I HAVE BEEN WAITING ONE WEEK. PLEASANT PEDIATRICS SUCKS, I SHOULD HAVE KEPT MY CHILDREN WITH DR. MAITRA AT SUNNY INTERNAL MEDICINE AND PEDIATRICS! read more

I am so disappointed in the level of care my son received at this pediatric office. At first glance Dr. Knies was very pleasant and my son liked her. Being a new mom I trusted her pediatric knowledge and guidance. Boy was that a mistake! Dr. Knies failed to identify my son's severe tongue and lip tie. After 6 months of nursing struggles, silent reflux, crying, screaming, and dropping in weight percentiles my husband and I finally demanded to see a specialist. The speech therapist quickly identified the tongue and lip tie. Dr. Knies referred us to a horrible ENT who doesn't specialize in pediatrics at all. He also wanted to put my baby under! Dr. Whelan is a pediatric dentist right down the street from Pleasant Pediatrics who specializes in these treatments and uses a laser instead of cutting and anesthesia. She does not know the best pediatric specialist to support your child and provide the best medical team! As if that is not enough she also failed to even check for an undescended testicle in my son at birth. She is the one who did the circumcision and never mentioned this. At an ER visit after Pleasant Pediatrics refused to call me back for five hours regarding my son's health, an ER doctor identified his retractible testicle during the routine exam. She said this was something that our pediatrician should have told us and it should be monitored. Also, during my son's six month and nine month visits we requested my son be seen by an orthopedist for his foot. She said it was not necessary. At his 12 month visit with a new pediatrician she identified his foot abnormality before we even brought it up with her. She referred us to a pediatric orthopedist right away! I can't believe how many times Dr. Knies dropped the ball on my son's health. I would never recommend this office or pediatrician to anyone. read more

Hmm where should I start..back in 2011 after my oldest daughter ending up in the hospital for 3 days on IV antibiotics after 2 visits in a week to Dr. Ravi and was told she was teething and that it was cold season or should I start today... Just got home from a 4 day stay at the hospital with my youngest daughter who also is a patient of Dr. Ravi's... I had taken her in 3 weeks ago to have 3 bumps looked at ...one on her thigh (lower) and 2 on her buttocks. I thought maybe she had gotten bite or something. Dr. Ravi simply stated "oh its just diaper rash" I was a bit confused by this as the rash was on her lower thigh but hey she is the Dr right? Well.....she went on 3 weeks batteling a fever, pink eye and a double ear infection which also went undetected by Dr Ravi at my daughters 15 month well check 2 weeks ago. Finally I take her to emergency as she was very ill and did not want to risk going to see Dr. Ravi AGAIN and her telling me it was just cold season. Sure enough we were admitted and my daughter was put on IV anti-biotics and had to have surgery to drain an infected abcess that resulted from the rash that was not treated 3 weeks ago as Dr. Ravi stated "diaper rash". I blame this on myself...I should have learned after my oldest was mis-diagnosed twice by Dr. Ravi back in 2011. We moved over to phoenix and started with another pediatrician and have since moved back to Peoria and thought we would use Pleasant Pediatrics again as it is very close to our home. I am just stunned that not only once did this happen to us but twice now with our daughters. AND... thinking back now, back in Sept I had taken the baby in as I thought she had an ear infection and was told they didnt want to give meds yet and to wait it out a few days and see how she was. Well...we did and she got worse, so I called in and told them she was worse and they would not fax over a prescription to the pharmacy unless we came in AGAIN and paid for services AGAIN, so we were charged twice pretty much. I worked with a lady back in 2011 who told me to stay away from this Dr as she was not a good pediatrician but more of a business owner and I was naive and young with my first baby and figured the lady was just "one of those types" who wasn't happy with anything and sadly I have learned the hard way....DONT MAKE THE SAME MISTAKE I have, not once but twice. Just choose a different pediatrician. I dont know how Dr. Ravi is still in practice. read more