I have been a licensed massage therapist for 30 years and have worked in a wide variety of professional massage settings. In three decades in this profession, I have never encountered anything quite like this. I had frequented this business repeatedly and had seen this particular therapist many times. I appreciated her work enough that I returned and booked a two-hour massage with her. I was subsequently informed that my appointment had been canceled because I did not "tip enough." Let that sink in. A gratuity is, by definition, voluntary. It is not part of the agreed-upon price of a service, nor should continued access to a therapist be contingent upon meeting some undisclosed expectation for additional compensation. If a business or therapist requires a particular amount above the advertised rate, then that amount should be reflected transparently in the price of the service--not enforced after the fact through cancellation of a returning client. Whether this reflects a management problem in which therapists are not being adequately compensated, or simply the expectations of an individual therapist, I cannot say. What I can say is that management apparently allowed a longtime returning client to be refused service because of an allegedly insufficient gratuity. As someone who has spent 30 years in this profession, I find that deeply unprofessional and contrary to the spirit of what gratuity is supposed to mean. For the record, I tipped 20% on my previous two-hour massage. But the amount is ultimately beside the point. I have treated countless people over the course of my career, some of whom tipped generously, some modestly, and some not at all. I have never "fired" a client because I decided their gratuity wasn't sufficient. Massage therapy is a professional service. Charge what your work is worth. Pay your therapists what their work is worth. But don't advertise one price and then quietly impose an unwritten financial test on clients afterward. After being a frequent customer of this business, I will not return. read more

I'm SO picky about massage therapists and was in utter disappointment to find my go-to spot suddenly priced gouged 30-40% :( Talk about blessing in disguise!... Priscilla!.. She is a GODSEND and an absolute sweetheart. As soon as the massage started, my phone accidentally went off (in silent mode but Mom is on bypass, OOPS!) so I jumped up naked lol, apologizing profusely and darting for my phone. Cindy just waved her hands and softly said "oh don't worry, don't worry".. Her technique is unique in that she incorporates these long, deep, VERY slow strokes which are so intentional and intuitive. She knows exactly how much pressure to apply to every inch of you, but she'll also ask just to be sure. I had extreme tightness from a motorcycle accident and I've never felt so loosened and relieved. She even straightened my neck hump a bit! Wow lol. We chatted a little about my injuries and her positive energy is both comforting and refreshing. I feel like she genuinely cares about your well-being. She even gave me a hug after I tipped her, such a doll! The prices here are reasonable AND I respect the fact that they need to raise prices but do so incrementally so people can afford to make appointments closer together. They've got a new monthly client now! Great business strategy imo. I want to mention the young professional at the front desk. . Friendly, accommodating and knowledgeable. She's a keeper. The establishment itself is clean, cozy, peaceful and aesthetically pleasing.. Especially if you love plants. You can tell someone considers them their babies! Extra brownie points for the magazine table and cute water station too. I almost want to shoo everyone away and keep this place to myself but they deserve your business. I highly recommend! read more

I've been back monthly after my first visit earlier this year. I have never had a bad massage here. It's clean and relaxing, the prices are reasonable, and they can usually accommodate a last minute appointment. Some techs have been good, others outstanding, but this is a really solid place that won't leave you disappointed. read more

Got a very good massage here. The therapist Priscila did a great job, and I feel much better. The shop is clean in a nice area with parking available. One of the best massages and overall good experience read more

Super easy to call and book. My massage was one of the best I've ever had. Alex (I think her name was) was absolutely amazing!! Everyone was super nice. The girl working at the desk, (dark hair) was super welcoming and kind. I literally want to go back tomorrow. read more

Received a gift certificate for a massage here from my partner, and I have to say I was about 95% delighted. My massage therapist was Cindy, who was quite intuitive with my body and responsive to my concerns about my right foot which had been through a couple of major surgeries. I like the ambience immediately upon walking in; it was very quiet with a young receptionist at the desk who immediately greeted me, had me fill out a form since it was my first time there, and asked whether I needed to use the restroom before my service. I did, and then she guided me to The massage room where I had a really wonderful session with Cindy. She was completely professional and thorough. The only reason I am taking a star off is that she left the room about three times during our massage and it was dead quiet in the room for the first couple of minutes until I asked whether we could have some relaxing music. She immediately left and returned to some relaxing spa music coming though the ceiling speaker. The only other thing that was odd for me was that in the past massage sessions, I've had my massage therapist waiting outside in the hallway with a glass of water for me or something. Cindy left the room, disappeared, and never returned, so I had to leave her cash tip with the receptionist at the desk. I am hoping she received it because She did do a good job. read more

Amy was wonderful she did my husband's massage and it definitely helped his back. I will make my appointment next.

I love it here! I've recently started going here once a month, and have had a good experience with every masseuse I've had (3) have been great. It's always clean and calming here. read more

Never disappoint me...last massage I received was a 30 minute and one of the best massages I ever received...I was while I was getting the massage God really loves me and right be work‼ read more

Five stars and then five more if I could. From the second I walked in, the vibe was calm, clean, and instantly relaxing like my stress knew it wasn't allowed past the front desk. The staff was welcoming without being over-the-top, which I appreciated. The massage itself? Incredible. Perfect pressure, super attentive to the spots I mentioned, and somehow found knots I didn't even know had names. I walked in feeling like a tangled phone charger and left feeling like a brand-new human. Already planning my next appointment because apparently this is my new form of therapy. Highly recommend if you enjoy functioning without shoulder tension. read more

So I got a gift certificate for a massage for my birthday and I lost it. I reached out to Sebastian the manager and I sent him proof proof of purchase. He was very dismissive and acted like I was a pain in his butt and he wasn't going to honor the gift certificate. Then a few days later, he said he's gonna look for it and get back to me when he finds it. That was a few weeks ago. Today I called him and said what's going on. He said fine. I'll honor it. Just come in and let the receptionist know that you've got a credit. Then he called me back a half hour later and said I've decided just to refund your friend and you don't have a certificate here anymore. Just not cool. read more

Amazing Deep Tissue Massage with Cindy! I had an incredible 90-minute deep tissue massage with Cindy, and I can't recommend her enough! She is extremely skilled, attentive, and knows exactly how to work out tension and tightness. She covered everything thoroughly, ensuring no area was overlooked, and applied just the right amount of pressure. I left feeling completely refreshed, relaxed, and pain-free. On top of that, the price was very reasonable for the quality of service. If you're looking for an excellent deep tissue massage, Cindy is the one to see! I'll definitely be back. read more

Love this place! I've had deep tissue multi times with Cindy and Swedish with Lee - they've been some of the best massages I've had. They're inquisitive and attuned to your needs, provide a wonderful environment (individually walled rooms with warm and caring receptionists), and the quality is consistent. Highly recommend Playa Massage! read more

Loved my massage here, making an appointment was really easy and the front desk staff was very professional. The space was clean and the massage itself was heavenly. I was in desperate need of some self care and Playa Massage took great care of me. Highly recommend! read more

This place is an 11/10!! It's not fancy but it's the best massage I've had in LA. Cindy is some kind of miracle worker who makes sure you walk out a different person that when you arrived. The price is unbelievable because I'd pay double for this level of epic bodywork!! read more

I went to this place for the first time today based on the high Yelp rating and reviews. The reviews aren't kidding! I had one of the best massages I've ever had with Cindy. I requested a firm Swedish massage and she didn't disappoint. The perfect pressure and while I didn't specify any problem areas, she found them on her own and really worked out the kinks. I plan to come here monthly! read more

Been coming here for years, it's about time I write a review! Love, love, love this place to the point where I almost don't want to tell people! Clean, professional, and a damn good massage. Highly recommend Cindy!!! read more

Today I was in need of a massage as my back was killing me and I wasn't able to sleep. I tried calling Simply Massage in Marina Del Rey, which was my go to. I wanted a massage today! I read the reviews on this special place and decided to give them a try. I almost didn't want to write a review because I didn't want to share it with anyoneI hit the jackpot!! Can I tell you this was the best massage I have EVER had...I got the Thai/Thai Combo which is Thai massage and it incorporates stretches. Nida was my masseuse and she was incredible and strong yet gentle! The establishment is clean and the gentleman that greeted me was friendly and kind. Thank you Nida!! I'm sure I'll be able to sleep well tonight read more

Playa Massage - Massage room - Massage Therapy Near Me - Playa Del Rey, California

I can't remember the name of my masseuse, but she was excellent! I'm definitely going back to see her again (once I learn her name lol). I found this place based on proximity and reviews. I'm delighted that I discovered Playa Massage and can't wait to return! read more

It was really good, I just got a last minute booking so I could understand why, however I purchased and bought the thai massages with everything & didn't receive any stretch at all. I was left feeling a little cheated. I still tipped and the massage woman was nice and the man was too but I felt they needed to be fair. read more

If you like deep pressure massages, Nida is amazing. I've been back multiple times and her massages are consistently strong. The shop is clean and well-maintained. My only concern is how cold the room can get sometimes. read more

I would give it 10 stars if I could! I was brought into the massage room right when I walked in for my appointment. No waiting around. Cindy was absolutely AMAZING. She literally as strong as my 6'4 boyfriend! This was my first time doing a Thai hot stone massage and I am obsessed with it! I pulled my back from doing Solidcore and was experiencing a lot of pain but 95% of it was gone from just 1 massage with Cindy. She was so meticulous and really utilized the full 55 minutes I booked. I could tell she was very experienced and skilled. The room was dark, peaceful, and smelled great. I didn't break out from placing my face in the cloth area on the massage bed, which I'm always worried about. The place felt clean and cared for. The bathroom smelled great & they have self-serve water station, I'm so impressed by the massage, I will definitely be back at least once a month. Thank you Cindy!! Don't forget to tip :) read more

The Playa Massage masseuse was AMAZING. One of the best massages I've had. I've had massages all over the world and know when someone's good. I've been getting massages for decades, usually every month or so when I find someone I like, and this is a place I'd visit at least once a month. I was visiting over the Christmas holiday, and wish I could remember the masseuse's name, but she was incredible from start to finish. I was long overdue and felt amazing afterward. The atmosphere was just right. Professional, quiet, peaceful, not fussy or fancy... in a small local cluster of shops. (good espresso and Italian food next door, too). The receptionist is also very friendly. I had to cancel several hours before my appointment. He was understanding and untroubled. read more

Had an incredible experience!! Although we first went to the wrong location provided which was only down the street .... as soon as Marsha put her hands on me that was completely forgotten. I had such a wonderful intense but gentle massage. I feel so good. I am so happy I found this hidden gem. I can't wait to keep coming back! The facility was clean and I loveeee the plants in the entrance. Sebastian made scheduling so easy too! read more

One of the best massages ever, deep tissue and attention to detail. She stretched me very well while listening to my concerns and addressing my problem areas. Book this spa if you have muscle knots and pain that you need help with! read more

Incredible service and and amazing massage. I got a Swedish massage to relax and de-stress and it was amazing. Do yourself a favor and get the full 60min! read more

Moved from the corner of Pershing and Manchester, this new location is part of a larger center with a larger free parking lot. Made an appointment as the website said they preferred. This is a good thing: apparently they only offer foot massages on certain days and on other days they off full body massage. Keanu was my masseur and he was very good. The price for a 1-hour full body massage is not so bad. read more

I have been going to Keanu here for a while now. All I can say is world class, period. I just cannot provide enough superlatives about this masseur and his depth of skill. Cannot wait to return. read more

Okay... first time ever at Playa Massage. I'm 70 and used to get massages however haven't in quite awhile. That's gonna change, however, after today's massage with Grace. Playa Massage runs a very nice spot on a strip mall in PDR. Okay... back to the massage... Grace was terrific. I received a "full" 60 minutes (not 50) with my massage. She was also very thoughtful and thorough. Cost for 1 hour massage: $80. After reading their brochure next time I will book the "sports massage"at $90. My ONLY complaint about this establishment is a sign in every massage room that recommends "tips" at $20-30 for an hour massage. At an $80 massage rate that would translate to a gratuity to 25-35%! I asked "ChatGPT" today what is the appropriate tip for a massage. Answer: 15-20% of massage cost. Okay... an $80 massage then should have a tip of $12-$16, not what the sign says in the massage rooms of suggesting tips of $20 (25%) to $30 (37.5%). Sebastien (the owner)... should you be reading this get rid of those signs in the massage room as it lowers the "class" of your facility. read more

Best massage I have had in a long time. Cindy was awesome but I'm sure the rest of their therapists are just as good. The place has been open that long it's in the shopping center on the corner of Falmouth and Manchester next to the Dales market. The parking lot is always busy during the week and there is some street parking The clients before me were a little late so my massage started about 15 minutes late. I didn't mind because I was still given my full hour. Since it wasn't my fault. The place is very neat and very clean. I felt very comfortable and I'm looking forward to going back for another massage. You can make an appointment online or call them directly I paid with a credit card but I did give the therapist a cash tip. I know they prefer that read more

Great massage I was able to get an appointment right away the place was clean. I really liked the deep tissue combo especially when she walked on my back the prices are really good and the place smells really nice. I've already been three times. I'll definitely keep going. read more

Massage me oh my! This location opened up just around the block and I, as an avid massage lover, desperately have been wanting to experience their deep tissue massage. Amy was fantastic! Don't let her tiny hands fool you - with small hands, comes great strength! Their receptionist Sebastian was incredibly friendly and made the whole process of checking in (last minute) such an ease. I left feeling rejuvenated and with an urge to come back despite the enlargement of my personal massage allowance. Worth the dough to get so relaxed, you drool all over your face in a deep calmness and comfort. Will be a returning client! read more

Really great message and reasonably priced. The masseuse was friendly and calm. It was a really peaceful environment. It can be confusing because they have two locations and I went to the wrong one first. Would consider going again but would probably try to find one closer to home instead. read more

The place is very clean, nice and Marsha who worked with me is very professional. She worked very hard on the area that were causing me pain and I felt a relief immediately after a session with her. Highly recommended! read more

Playa Massage - Massage Therapy Near Me - Playa Del Rey, California

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Playa Massage is clean and welcoming. I discovered it when I followed Keanu from his previous massage place. I would travel near and far to have Keanu give me a massage. I have been fortunate to have massages at spas around the world and Keanu is incredible. He is so well trained and so experienced to deal with my injuries and any physical challenges I might have. I trust him implicitly. read more

I wasn't a regular massage person until my husband forced me into getting pregnancy massage last year. First session was okay, but I wanted to try again. The second time I asked for all the changes based on my physical needs. Since then I absolutely love it. Cindy is incredibly good masseuse whom I get my massages from. I went for several pregnancy and postpartum massages, and now regular. I always get 90 minutes Swedish style, I have yet to try Thai and other options. 60 minutes is just not enough for me :) My mom and my husband also love their massage. My mom gets her massage from Jenny and she is also really good. You may/may not have a perfect massage session the first time. But after my time here, I believe in trying at least 2 times if not 3 to really get a true experience. First time is a trial, during 2nd time you customize to your liking (pressure points, which area you'd like to focus on longer vs shorter, etc.), to know if that's your thing. I am so glad I gave this place a second chance. Their waiting area is aesthetically pleasing and massage rooms are simple & clean. The staffs are friendly and most importantly very accommodating. I exclusively breastfeed my infant on demand, so I always need to make last minute reservations. I always come out of this place feeling relaxed and wanting to go back again. I highly recommend this place to anyone wanting a good massage. read more

Made an appointment and they were able to take me right away. Clean, friendly and CINDY was amazing! I've had a lot of massages in my past and this one is definitely top 3. Highly Recommend! read more

Just moved into the neighborhood. I decided to try out this place. I have had massages from all over the world and honestly have to say, Marsha gave one of the finest massages I have EVER had. She was dialed in, period. The place was clean, professional, the aromatherapy was on point, and I will be returning on a regular basis. WHAT a find! Thank you, Marsha and Sebastian at the front desk is lovely. read more

Have been coming here since I've been in the area for three years! Always consistently great and professional people. Very fair price.

Keanu is my favorite!! I have been going to him for years now and I was over there just the other day and someone said someone had said that he said kiss her which is ridiculous. Unfortunately he has a very heavy accent, and he says excuse me in a weird way that almost sounds like that, but I am telling you as an attractive female he has never ever ever ever ever once Been inappropriate in anyway and he's got super strong muscles. He is just the most respectful, fabulous professional masseuse I've ever been to, and I don't know what that lady was thinking of if she had some kind of problem thinking he was asking her to kiss her why the heck didn't she get up and leave? I hate to leave reviews about Keanu because everyone else is going to book him but I had to write another one because I couldn't believe someone would say something like that about him. I have sent my beautiful 20-year-old daughter, and everyone I know to him, and he has been nothing but professional and polite. :))) read more

Playa Massage - very attractive, clean lobby area and the bathroom is spotless too :)) - Massage Therapy Near Me - Playa Del Rey, California

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