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Very disappointing experience. We came for a birthday party, and after previously hosting a party here myself, I had been happy to recommend Play City. Not anymore. The staff was poorly trained and extremely unprofessional. We were checked in without being told about the purple wristband requirement, only to be sent back to the front after we were already playing. Then we were told about a $15 parent fee. After getting the wristband, an employee continued following us around and telling my daughter where she could and couldn't play, while I saw adults and older kids in the same areas without the wristbands we were being told were required. The laughing and discussing the situation with coworkers made the experience even worse. On top of that, the restrooms were extremely dirty. I'm posting photos because the inconsistent rules and cleanliness issues speak for themselves. Management needs to seriously improve staff training, customer service, and cleanliness. I will not be returning or recommending Play City.
I visited Play City in Rancho Cucamonga with my four kids, and I honestly thought the place itself was very clean, cute, and well-kept. The employees were all very nice and helpful, and the person in charge was amazing and handled everything professionally. I really appreciated how kind and understanding the management was. Unfortunately, there was an incident involving another child repeatedly pushing my daughter down the slide and rushing her while she was trying to go down. We've dealt with bullying before, so I teach my kids that they should never allow someone to push them around or put their hands on them. My daughter felt like the child wasn't listening, and eventually my daughter hit her. That's when the other child's father came over to me very aggressively to address my daughter hitting his child, without acknowledging that his child had repeatedly been pushing and rushing my daughter down the slide. I calmly told him that he did not need to speak to me that way, and instead of de-escalating the situation, he became even more upset and said he was getting a manager. I spoke with the manager and explained what had happened, including the part he apparently didn't witness. She was very kind and understanding. I then went back to sitting in the ball pit with my kids, and I noticed this man turn completely around to look directly at me in what felt like an attempt to taunt me. I waved back and started recording because I wanted to document what was happening. He then started shouting and began recording me, even though I had already told him to stop speaking to me and leave me alone. At that point, I was the one who went to get a manager because I did not want this situation escalating in front of my children. Unfortunately, the man then proceeded to follow me and my four kids around, telling us he was going to call the police because my child had "assaulted" his child. My kids were crying and scared, and I was simply trying to get away from the situation. What really bothers me is that if you're going to confront another parent about something your child was involved in, you should at least acknowledge the entire situation, not just the part that makes your child look like the victim. I will say this: Play City absolutely made things right. They refunded all of my money , which I really appreciated. I would definitely go back because I genuinely liked the facility and the staff but i will not all just because of that overgrown boy mad that he probably needed another dose of steroids!! We can tell and with that demeanor how he speaks to women and makes children cry no regard for other children but is ok with his kid being ugly and taking zero accountability for their actions!! Unfortunately, it seemed like this particular dad was a regular there, so I think I'll pass on the "steroid lover" and men who apparently have issues with women standing up for themselves . I'm good on that. Also not once was he watching his kid not once had his back towards the play area the whole time so Overall, great facility, great employees, great management -- just one very unpleasant parent who completely ruined what should have been a fun day with my kids and it's also her birthday so thank you for making all my girls cry on one of their birthdays what a guy!!! I'm giving 3 stars because of boys like this that are allowed in not to mention he was standing outside the bathroom being weird!
I've attended two birthday parties here weeks apart. Pretty popular place. Helps that they recently opened and handing out specials. People were coming in and out of these places over the summer while I was here for birthdays. It's a great place for kids of all ages but more geared towards younger kids. Some of the areas, my early teenagers would bump their heads on some of the jungle gym areas but they had a good time with the other activities. Worst case you could send your older kids next door to the ninja place, their "sister" playground. This place looks and feels so vibrant and welcoming. I love the feel and I'm sure the kids do too. Id also like to mention that there are no locks to the gates so watch your kids from running out. We came during a busy time and the line wasn't moving fast enough to let us in even with two attendants but I'm sure they've improved by now, at least I hope. You need grip socks here, but you're welcome to bring your own. The bathrooms are clean and spacious. Separate ones for males and females, as well as all gender private restrooms available for handicap as well. Pretty neat place. A lot of my friends got memberships. Tells you something about this place, worth coming.
Such a fun place with you kids! Big enough for kids to be able to enjoy, and they have lots of fun displays!
This place is clean and has different activities and areas designed for infants, toddlers and bigger kids. Both my 1 year-old and 4 year-old daughters love coming to this place on weekends. Great place to keep them busy.
Awesome experience bringing my son here he enjoyed it wouldn't leave the ball pit! I definitely come back.
Guys, when I tell you I wanted to love this place for my daughters birthday I mean it. We just celebrated her birthday this past Labor Day weekend. After bringing my daughters over the summer I thought this would be a great place to host since it's always so hot for her birthday in September. The actual party space and play area for kids was GREAT. This indoor playground caters to kids from 10 months to adults! You can also book the bigger party space (space #3) by requesting it ahead of time with no extra cost. A few things that ruined it for me: * the website says your party includes a dedicated host - NOT TRUE AT ALL. There was no one there supporting us the entire time we were there. Only an employee who came by to check our cooler for ice and another who came by later to tell us we had 15 mins left to clean up. * the website says you get a gift for the birthday child - NO GIFT was provided. Just a "hey, you have a balance" on our way out. * IT WAS SO HOT IN THERE. Like uncomfortable hot you guys. Granted it was a busy Sunday, but this place is huge. All our guest and kids were fanning themselves with plates because it was so uncomfortable in there. * DON'T EXPECT TO HEAR FROM ANYONE before your event. You basically book and don't hear from anyone until you arrive day of for your event. And they NEVER pick up the phone. I tried calling for days and they never answer here. So you basically book and if you have any questions, you're better off driving to the location to get your questions answered in person. Honestly, it feels like staff spends more time making reels for their instagram than answering the phone or supporting with your event. No shade on the youth, but come on guys you're running a business and people are paying money to host their event there.
Great place for the kiddos! They had a blast with 2hr play. Well worth it ! Better than the ninja place next door.
My kids had so much fun here! The place is clean, spacious, and there's plenty for the kids to do. They played for hours and still didn't want to leave ，Great indoor spot for families. We'll definitely be coming back!
This is a really cool place! My kid had a great time and we'll definitely be coming back. The pricing is actually pretty reasonable, and the membership is priced well too -- I might take advantage of that in the future. Just a couple small things to point out: the floors are pretty slippery, so make sure you wear grip socks. Even with mine on, I almost slipped twice. Also, none of the guns for the ball blasters were working, which was a little disappointing. And the screen for the digital ball-throwing game faces the glass window, so the sun glare makes it really hard to see. Overall though, it's a fun spot and we enjoyed it!
FINALLY REOPENED!! They been through a lot since their opening and it was worth it! We went to their Vista location a few weeks ago and it was amazing (see my review for Vista) and the Rancho location was even better. The lines to get in last weekend was literally out the door. It felt like I was waiting to get into a club LOL Rancho is about 27,000 sq ft of kid focused activities. A lot of their set up was similar to Vista but there are things that I liked better at the Rancho one. First let's talk about pricing as that is super important. It's $30 for the full day and ins and out privileges are allowed. We went during their reopening weekend and admission and parties were 50% off. So I def had to book my little one's party. Their snack bar is so reasonable priced. I have been to other indoor playgrounds and snacks are so expensive where a can of soda was $5. Secondly, the play structures, interactive actives and jumpers are huge. The jumper was so big that it had a basketball court, climbing apparatus and mini obstacle course inside (much bigger than Vista). The multi level play structure had a basketball/soccer court inside, touch screen projection video game and many slides ( I count at least 4). The toddler area had a ball out and slide and had this spaceship where it would drop balls into the ball out. This is where all the kiddos were cause it was so fun. In the toddler area, there was a mini jumper so the toddlers could also enjoy a jumper and be safe from the bigger kiddos. Oh! There was a trampoline in the toddler area too! Overall I'm still really impressed with Play City and can't wait to go back. As the summer is coming and staying away from outside playground while not impacting play time...Play City is the answer. Ninja Factory is an indoor playground for older kiddos should be opening in 3-4 weeks. Same owners so you know it's going to be great!
26 days ago
25 days ago
25 days ago
2 months ago
28 days ago
Very disappointing experience. We came for a birthday party, and after previously hosting a party here myself, I had been happy to recommend Play City. Not anymore. The staff was poorly trained and extremely unprofessional. We were checked in without being told about the purple wristband requirement, only to be sent back to the front after we were already playing. Then we were told about a $15 parent fee. After getting the wristband, an employee continued following us around and telling my daughter where she could and couldn't play, while I saw adults and older kids in the same areas without the wristbands we were being told were required. The laughing and discussing the situation with coworkers made the experience even worse. On top of that, the restrooms were extremely dirty. I'm posting photos because the inconsistent rules and cleanliness issues speak for themselves. Management needs to seriously improve staff training, customer service, and cleanliness. I will not be returning or recommending Play City. read more
I visited Play City in Rancho Cucamonga with my four kids, and I honestly thought the place itself was very clean, cute, and well-kept. The employees were all very nice and helpful, and the person in charge was amazing and handled everything professionally. I really appreciated how kind and understanding the management was. Unfortunately, there was an incident involving another child repeatedly pushing my daughter down the slide and rushing her while she was trying to go down. We've dealt with bullying before, so I teach my kids that they should never allow someone to push them around or put their hands on them. My daughter felt like the child wasn't listening, and eventually my daughter hit her. That's when the other child's father came over to me very aggressively to address my daughter hitting his child, without acknowledging that his child had repeatedly been pushing and rushing my daughter down the slide. I calmly told him that he did not need to speak to me that way, and instead of de-escalating the situation, he became even more upset and said he was getting a manager. I spoke with the manager and explained what had happened, including the part he apparently didn't witness. She was very kind and understanding. I then went back to sitting in the ball pit with my kids, and I noticed this man turn completely around to look directly at me in what felt like an attempt to taunt me. I waved back and started recording because I wanted to document what was happening. He then started shouting and began recording me, even though I had already told him to stop speaking to me and leave me alone. At that point, I was the one who went to get a manager because I did not want this situation escalating in front of my children. Unfortunately, the man then proceeded to follow me and my four kids around, telling us he was going to call the police because my child had "assaulted" his child. My kids were crying and scared, and I was simply trying to get away from the situation. What really bothers me is that if you're going to confront another parent about something your child was involved in, you should at least acknowledge the entire situation, not just the part that makes your child look like the victim. I will say this: Play City absolutely made things right. They refunded all of my money , which I really appreciated. I would definitely go back because I genuinely liked the facility and the staff but i will not all just because of that overgrown boy mad that he probably needed another dose of steroids!! We can tell and with that demeanor how he speaks to women and makes children cry no regard for other children but is ok with his kid being ugly and taking zero accountability for their actions!! Unfortunately, it seemed like this particular dad was a regular there, so I think I'll pass on the "steroid lover" and men who apparently have issues with women standing up for themselves . I'm good on that. Also not once was he watching his kid not once had his back towards the play area the whole time so Overall, great facility, great employees, great management -- just one very unpleasant parent who completely ruined what should have been a fun day with my kids and it's also her birthday so thank you for making all my girls cry on one of their birthdays what a guy!!! I'm giving 3 stars because of boys like this that are allowed in not to mention he was standing outside the bathroom being weird! read more
I've attended two birthday parties here weeks apart. Pretty popular place. Helps that they recently opened and handing out specials. People were coming in and out of these places over the summer while I was here for birthdays. It's a great place for kids of all ages but more geared towards younger kids. Some of the areas, my early teenagers would bump their heads on some of the jungle gym areas but they had a good time with the other activities. Worst case you could send your older kids next door to the ninja place, their "sister" playground. This place looks and feels so vibrant and welcoming. I love the feel and I'm sure the kids do too. Id also like to mention that there are no locks to the gates so watch your kids from running out. We came during a busy time and the line wasn't moving fast enough to let us in even with two attendants but I'm sure they've improved by now, at least I hope. You need grip socks here, but you're welcome to bring your own. The bathrooms are clean and spacious. Separate ones for males and females, as well as all gender private restrooms available for handicap as well. Pretty neat place. A lot of my friends got memberships. Tells you something about this place, worth coming. read more
18 hours ago
Such a fun place with you kids! Big enough for kids to be able to enjoy, and they have lots of fun displays! read more
6 days ago
This place is clean and has different activities and areas designed for infants, toddlers and bigger kids. Both my 1 year-old and 4 year-old daughters love coming to this place on weekends. Great place to keep them busy. read more
10 days ago
Awesome experience bringing my son here he enjoyed it wouldn't leave the ball pit! I definitely come back. read more
27 days ago
26 days ago
Guys, when I tell you I wanted to love this place for my daughters birthday I mean it. We just celebrated her birthday this past Labor Day weekend. After bringing my daughters over the summer I thought this would be a great place to host since it's always so hot for her birthday in September. The actual party space and play area for kids was GREAT. This indoor playground caters to kids from 10 months to adults! You can also book the bigger party space (space #3) by requesting it ahead of time with no extra cost. A few things that ruined it for me: * the website says your party includes a dedicated host - NOT TRUE AT ALL. There was no one there supporting us the entire time we were there. Only an employee who came by to check our cooler for ice and another who came by later to tell us we had 15 mins left to clean up. * the website says you get a gift for the birthday child - NO GIFT was provided. Just a "hey, you have a balance" on our way out. * IT WAS SO HOT IN THERE. Like uncomfortable hot you guys. Granted it was a busy Sunday, but this place is huge. All our guest and kids were fanning themselves with plates because it was so uncomfortable in there. * DON'T EXPECT TO HEAR FROM ANYONE before your event. You basically book and don't hear from anyone until you arrive day of for your event. And they NEVER pick up the phone. I tried calling for days and they never answer here. So you basically book and if you have any questions, you're better off driving to the location to get your questions answered in person. Honestly, it feels like staff spends more time making reels for their instagram than answering the phone or supporting with your event. No shade on the youth, but come on guys you're running a business and people are paying money to host their event there. read more
27 days ago
Great place for the kiddos! They had a blast with 2hr play. Well worth it ! Better than the ninja place next door. read more
27 days ago
My kids had so much fun here! The place is clean, spacious, and there's plenty for the kids to do. They played for hours and still didn't want to leave ，Great indoor spot for families. We'll definitely be coming back! read more
This is a really cool place! My kid had a great time and we'll definitely be coming back. The pricing is actually pretty reasonable, and the membership is priced well too -- I might take advantage of that in the future. Just a couple small things to point out: the floors are pretty slippery, so make sure you wear grip socks. Even with mine on, I almost slipped twice. Also, none of the guns for the ball blasters were working, which was a little disappointing. And the screen for the digital ball-throwing game faces the glass window, so the sun glare makes it really hard to see. Overall though, it's a fun spot and we enjoyed it! read more
FINALLY REOPENED!! They been through a lot since their opening and it was worth it! We went to their Vista location a few weeks ago and it was amazing (see my review for Vista) and the Rancho location was even better. The lines to get in last weekend was literally out the door. It felt like I was waiting to get into a club LOL Rancho is about 27,000 sq ft of kid focused activities. A lot of their set up was similar to Vista but there are things that I liked better at the Rancho one. First let's talk about pricing as that is super important. It's $30 for the full day and ins and out privileges are allowed. We went during their reopening weekend and admission and parties were 50% off. So I def had to book my little one's party. Their snack bar is so reasonable priced. I have been to other indoor playgrounds and snacks are so expensive where a can of soda was $5. Secondly, the play structures, interactive actives and jumpers are huge. The jumper was so big that it had a basketball court, climbing apparatus and mini obstacle course inside (much bigger than Vista). The multi level play structure had a basketball/soccer court inside, touch screen projection video game and many slides ( I count at least 4). The toddler area had a ball out and slide and had this spaceship where it would drop balls into the ball out. This is where all the kiddos were cause it was so fun. In the toddler area, there was a mini jumper so the toddlers could also enjoy a jumper and be safe from the bigger kiddos. Oh! There was a trampoline in the toddler area too! Overall I'm still really impressed with Play City and can't wait to go back. As the summer is coming and staying away from outside playground while not impacting play time...Play City is the answer. Ninja Factory is an indoor playground for older kiddos should be opening in 3-4 weeks. Same owners so you know it's going to be great! read more
2 months ago
This is so fun for kids so clean and loved it My kids had a blast Can't wait to bring the kids again read more
2 months ago
10 days ago
26 days ago
27 days ago
2 months ago
Staff does not monitor anything here. One kid had a diaper blowout that got onto the carpet (and who knows where else). There was no sign to block off the area and no staff around to clean it at all--very unsanitary! Also, there are booger smears and brown stains (like dried blood from a nosebleed) inside the big playhouse. You can literally smell it as soon as you walk in . The 1 star is for the playground setup, but they seriously need to step up their sanitation and cleanliness read more
25 days ago
6 months ago
First time here and will be returning again. The kids loved it. They were never bored. They kept running back and forth to different play areas. Very clean inside. Bathrooms were clean. Plenty of seating. read more
28 days ago
1 month ago
24 days ago
3 months ago
I love this indoor playground . I really enjoyed it with my children run around. My children had so much fun from the many options to choose from . I would definitely come back again. Endless hours of running and playing . Great , if you want your children burning energy . Tons of Ac around , feels cool and smells ok (: will come back again . read more
WOW! I've been to many indoor playgrounds and this one is by far my absolute favorite. The place is outstandingly clean, from the play equipment, toys, to even the bathrooms. It's a very well maintained space. There is a wide variety of things to do like climbing up the climbing structures and sliding down, trampolines, giant inflatable space, toddler catered area with a ball pit, infant space, and plenty of seating. There is also several private party spaces too. This space could easily be enjoyed for several hours. My husband, myself, and our toddler had a blast here! Highly recommend!! read more
7 months ago
I've literally been waiting for this place to reopen since the original grand opening. First of all the bathrooms were super clean. And the AC actually worked. If you're a parent, you already know that alone is a win. It was busy, but not the kind of busy where you're stressed the whole time. My son was still able to run straight to all the fun spots and actually try everything without waiting forever. That made such a difference. I did overhear a parent frustrated that they charge for infants (0-11 months). Parents can come in free to supervise, which is nice, but you do have to pay if you plan to jump. We went during a 50% off weekend, so two hours at half price felt like a total mom win. Also they allow outside food, which I honestly love. Someone had an entire box of Costco pizza, and I saw another parent with Uber Eats McDonald's. No overpriced snack-bar pressure, just bring your own food. I've been going back and forth about the membership... but $54.99 a month (with one buddy pass) and $89.99 for VIP just feels a little steep for our budget right now. Maybe if they run a special or adjust pricing. Overall though we had a really good time and we'll definitely be back. read more
2 months ago
25 days ago
2 months ago
We attended an event at the rancho location. They offer grip socks for purchase at the counter. Be sure to sign a waiver for you and your child on the website for quicker check in at arrival. I saw the space regularly cleaned. The infant area is a good size for up to 5 infants and their caregiver at a time. The toddler area is wide open and very active. The café has plenty of snack and drink options for kid and adult. I would recommend this indoor playground to fellow moms. read more
26 days ago
2 months ago
OK, amazing place great to be here. I bring my grandchildren here all the time so come over. It's nice. It's clean environment. People here are very friendly, friendly environment. read more
1 month ago
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Ask the Community - Play City
Can you pay at the door or do you need to buy tickets beforehand ? Also, can a group of kids just come and play even though parties are going on?
You can purchase tickets either online or in person when you arrive. We do recommend completing your waiver beforehand, as it helps make the check-in process much quicker and…
Dose one parent get in for each child ? If so how much is it to add another adult?
14.99 sock included. (From the last time we went there. Before they closed due to HVAC issues).
Review Highlights - Play City
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