Quality: Low
Do NOT go here if you want the job done right. Go here if you want a cheap job on a vehicle you don't really care too much about. You get what you pay for.
This shop originally did work on my car earlier this year. They did a decent job the first around. I can't complain. Plus it was pretty cheap compared to other shops in the area. Also, they were really good about fixing bubbles, wrinkles, etc. after the job was completed. Good enough for me to recommend several of my friends (from So Cal & the Bay Area) looking for an affordable window tinting place.
I recently had to replace my back driver's side window so I just needed that particular window to be tinted. I got several quotes from other professional places, but they all told me the same thing...their film is of higher quality and would not look the same on my car. I would either have to pay to re-tint the entire car with high quality film elsewhere or pay $35 at this place to tint one window. I figured I don't need to re-tint my entire car, so I'll see if they can just tint one window with the same film. Worst mistake! I should've paid to get the job done right. Not only did they use the wrong tint film/level, but they left visible bubbles, wrinkles, etc. throughout the window.
Customer Service: Appalling
Not only was the job quality low, but their customer service was border line "shameful." Worst customer experience I have ever received in the bay area/central coast. When I drove off I noticed that the tint level of the window I had tinted was off (compared to the rest of the windows which were done with the same film) which I found to be kind of odd. Not a problem right? I called and spoke with an older male who gave me a hard time about it and basically wanted to charge me again to have it fixed. Why would I pay again for someone not doing their job right the first time? I trusted these guys as tint specialists to figure out the difference when it comes to tint levels, especially if they did the job the first time around, with the same film. After I questioned why I would be charged again he had the audacity to say "go elsewhere if you want, go for it, we're the best, can't find a better place around here." What business and/or associate in their right mind would avoid an issue and encourage a returning customer to go elsewhere? You simply fix the problem and keep that customer satisfied. THAT same customer will eventually bring you more business. Long story short, shop manager, latino male w/tattoos, got on the phone and told me to "stop bitching" and also suggested that I go elsewhere if I don't like it. I told him that I have recommended many of my friends to his shop and don't appreciate his customer service, especially being a representative of the company. He said, "I don't give a sh** about who you recommend to the shop, I don't need them" and told me "come to the shop and tell me to my face if you have a problem." What business talks to their customers like that? Great business owners never burn bridges with returning customers, especially over a $35 job that could've been easily resolved. He must not know that customer retention has a direct impact on profitability.
Believe me, this particular location is far from the best, but they are one of the "cheapest" in the area. As I previously mentioned, go here if you want a cheap job on a vehicle you don't really care too much about. You get what you pay for.
I have heard great things about their Gilroy shop, so I hope the owner, Jesse G., takes note of this incident and acts accordingly. Customer service experiences like these can ruin your business. read more