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    Platinum Stone Work

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

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    2 years ago

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    Jaime S.

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    Builders Fireplace & Supply

    Builders Fireplace & Supply

    1.7
    (6 reviews)

    I have used Builders Fireplace & Stone for several years to service my gas logs. In January, they…read moreserviced my logs and indicated that the switch to turn them on was faulty. They replaced the switch, which was installed improperly. I have been trying for over 2 months to get the switch replaced. In calling today, they are OOB. The email that the message says to go to bounces back. Terrible way to sunset a business with customers hanging with monies already paid.

    Use at your own risk. Our contractor hired them to install a gas fireplace in a new addition and…read moreworking with this company was an exercise in frustration. We had many costly problems with them, including inaccurate information provided to the building contractor regarding the installation specifications for the unit we purchased, which required two sections of a brand-new stone fireplace to be ripped out and rebuilt. Other problems include repeated extensive delays, ordering the wrong elements, installing the wrong parts, and poor oversight/accountability. This resulted in failed inspections and created additional work for the stone mason and others. They also took a different fireplace out of commission for several weeks in Dec-Jan, despite telling us it would be offline for no more than a week. Their communication is extremely poor, with the exception of one employee (Diane), who is left to repeatedly apologize for their poor performance. If you are looking for a company with integrity, competence, and acceptable levels of customer service, I suggest that you keep looking.

    Platinum Stone Work - contractors - Updated August 2026

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