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    Platinum Preowned

    1.5 (34 reviews)
    Closed Closed
    Updated 3 weeks ago

    Services - Platinum Preowned

    Auto loan

    Personal property appraisal

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    Me and my new 2021 Dodge Ram

    My day started out and it's going to get inspection done on my previous vehicle that I purchase from platinum 2 years ago. My salesman, Lionel Dolphin was very instrumental in getting me in a newer vehicle, lower rates on my financing. A two year bumper to bumper warranty. The most amazing thing about the whole process was that my payment only went up by forty-twodollars, and with my ongoing medical conditions. That is a blessing. Now I have a even more reliable vehicle and no worries of service for the next two years. So believe me, when their slogan comes on and they say platinum will get you done, you can best believe that they will get you done. Thank you, Lionel dolphin and the rest of the staff at platinum prium of Carlisle. My only concern is that I have to get a stepstool to get in my new 2021 Dodge Ram 1500 Classic.

    Buy car from them they can't even replace the tire and now it leaks BS

    We went there to get one car. We ended up buying two got a Hyundai ELANTRA and when we test drove it, I told him they were scratches on the windows so they agreed to repair it and then I noticed there were scratches on the rear window and they said they were gonna fix both. But then didn't. They said couldn't do anything about the rear window. They were going to clean it up well needless to say they Did not get clean it up. They left the masking tape on the front window and I had to take it off now have residues in car. also inspected it for me when they gave me back the car it said my left rear tire needed to be replaced very soon and ever since I got it back I have to keep putting air in my left back tire all the time. I am regretting ever going there for a car again. First time we went there it was great this time was bullshit. I don't recommend them. We will not go back there again for anything, you're a number not a person and all they care about is their commission. They jack up prices then can't even clean the car up nice.

    This is what was sold to me?????

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    9 days ago

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    2 years ago

    stay away! they cater to special finace customers. they offer inflated trade values in order to distract you from markup. run!

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    3 years ago

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    4 years ago

    once you sign the papers they do not care about at all. i wish i never signed any of those papers but it's too late.

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    5 years ago

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    Ask the Community - Platinum Preowned

    Review Highlights - Platinum Preowned

    If you're looking for a friendly car salesman, please go see David Randolph.

    Mentioned in 2 reviews

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    Faulkner Volkswagen - 2024 Jetta SE

    Faulkner Volkswagen

    (35 reviews)

    Shauna is by far the best customer service advisor hands down! We always get the best of service…read moreevery time!! The Batens

    First, we bought a 2023 VW Taos with Ervin being our sales person.   That's really only because…read morethat was the vehicle we had been looking at it and were happy with it.   It was a CPO vehicle with a little warranty left and a decent price.  That was probably all the positives. 1st getting to look at the vehicle is a ridiculously long process.  I get copying my driver license, but then having to answer a bunch of questions I didn't care about is painful.  I had to spend 10 minutes or whatever saying I don't care.   I didnt care about the color or anything.  I gave Ervin the exact models I wanted to look at, other than that I didn't care.  So from the time we got there till we could test drive the model I wanted to see and ended up buying was 45 minutes.  My wife went back into the car and was just done and wanted to leave.   I kept her waiting, but another minute or 2 we would have left.   Luckily we finally could test drive it and it was good enough.   2nd I told Ervin if we bought it, the front passenger doors had some spots I wanted scrubbed off, other than that I didn't even care if it was washed.   He said it wasn't a big deal.  Never the less when we got it, it was washed, but no one looked at the spots.  I rubbed off some with my fingers, but still some more when I get time to clean.  So clearly like the whole experience he was barely listening but not hearing me. 3rd I scheduled a purchase time, we were paying cash, gave Ervin all our information Friday even hoping it would be quick.  We got there a few minutes till 11, our time and told we had to wait for a few more people so it would be at least 30 minutes.   Supposedly Ervin got them to squeeze us in since we were going to be quick, but it still took a hour.   Then once done we had to wait for it to get gas, that's fine, but couldn't have been done sooner.   Then had to wait for it to get washed, maybe reverse order, but either way, if I known they were skipping the only external area I wanted clean, I would have said skip it and not waste my time.   4th It was finally time to leave, Ervin handed me the 1 key fob.   I wish he would have told us sooner because the car is for 2 - 16 year olds to share.   They both have to have a key to it so they can get into it before after school sports at possibly different times.   Also, only having 1 fob, what do we do if it gets broken or lost?   Now I have to contact service, I am guessing that's how I buy it. Then pay to get it programmed.  They were closed when we finally got the key Saturday so I knew we would have to wait to call service this week. 5th we got home, I went to put the paperwork in the glove box and it was full of trash.   Ketchup packets, a feather, and other junk.   Not just a little that could be missed, but it was pretty full.  The center console has a hair pin and a small bottle of something.   I feel the owner cleaned it out, but Faulkner did not even look. Ultimately, this was the worst car purchasing experience in my life.   I may go to another Faulkner in the future, not sure, but it will be a long time till I forget about the misery of Faulkner VW.   Even if it was just one or two or three bad things, I don't honestly remember one good thing about buying from Faulkner VW.    Also, they still haven't been able to get the VW remote access working since it was broken from before I bought it. This allows you to use an app to lock and unlock remotely from the app and more. That is all, I could nitpick more things too, but I don't want to seem like I am just complaining.

    I Deal Cars

    I Deal Cars

    (3 reviews)

    Troy was great! Very professional and walked us through the whole process easily. Great customer…read moreservice! Love the car! Happy Customers!

    Anyone who's ever tried shopping for an affordable, lower priced quality used car at tax time will…read moretell you - it's a difficult process. Especially when you're on a time crunch with only small windows of time to see them in person. Enter the internet. Good for narrowing down what you actually want to see, but also time consuming weeding out all the ever present scams and private folks that think they're sitting on a gold mine. I confess that I have a little more experience in the buying/selling dept than the average Jane because of many years working in this industry. But even for someone as experienced as myself it's a challenging process. So when I was shopping for my son recently after his car was totaled I explored every option. I-Deal Cars made the process a little easier, even if I didn't ultimately buy from them. While I did find them on either Craigslist or Facebook Marketplace (can't remember) when I explored them further discovered they are the real deal. They have a website and a brick and mortar building unlike many of the self proclaimed "I'm a dealer working from home" dudes I encountered on my journey. They're also very available. Every time I called (even at odd hours when I expected an answering machine) I got someone live, Barry, the manager to be exact. When he said they opened at 10 am, they indeed were open at 10 am. Good thing too since we drove from Lancaster to Camp Hill just to visit them. Barry was also very accommodating. When I wanted the VIN to run a Carfax he supplied one. When I inquired about putting it on a lift he called his mechanic to schedule for us to do so. He even said we could take it home in the morning, have our own mechanic check it (that would be the husband) and bring it back the same day. Because of the distance, he even said if we wanted to keep it overnight we could - with our own dealer tag. He offered a 30 day/1, 000 mile warranty and was upfront and honest in what work was done and what needed done. He encouraged us to take it on the highway for the test drive to drive it at highway speeds. While the experience wasn't full of bells and whistles like you'd get at a higher end new car dealership it was also no pressure. Barry was casual and didn't have that dreaded used car salesman vibe going on. The inventory was plentiful and varied, and when I compared the "asking price" with Carfax and with more experienced colleagues in this industry he was a few hundred dollars under-priced. SIDENOTE: Dealers are required to post their fees, one being the doc fee which at present time is $120 for manual transactions and $144 for online processing. Unless you work in this industry one would assume you HAVE to pay this...however it is a negotiable fee. It is however ILLEGAL for you to be charged a doc fee higher than what I listed above (current as of today: 2/11/19). It is also illegal to charge more than what's posted - in their case their poster doesn't reflect the current fees and instead has the doc fee listed at $112 which is outdated. Now you know. Knowledge is power especially when it comes to negotiations!

    Platinum Preowned - appraisalservices - Updated May 2026

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