I absolutely love coming here. I am a hairstylist, so I don't really get to be pampered as far as beauty services go- so this is my go to pick me up place! I've had everything done here- from Botox, to fillers, to even some elective surgery. I am always greeted with a smile (I assume now that everyone is wearing masks ) and I am always reminded of my appointment beforehand, which is so important because I have a hectic schedule. The front of house staff is amazing. They know me by name, they're so organized and helpful and I just feel like a part of the family. Sarah has been the face of the front, and I absolutely adore her- but there is a new face, Melanie! She's got an amazing colorful personality ( which is obvious, given her beautiful bright pink hair). She is so helpful and knowledgeable, like she's been there forever. So glad they are open, we all know we need to feel our best during these crazy times! read more

I can't say enough amazing things about my experience at Plastic Surgery Specialists. In the last six months I have lost over 40 pounds on their program. The staff is very supportive, professional and knowledgeable and it has been the best thing I have done for myself! I recommend them to anyone, anytime. read more

I can not recommend Plastic Surgery Specialists enough to anyone considering cosmetic surgery. I recently underwent breast augmentation after nursing my two children and it was one of the best decisions I have ever made. Dr. Hvistendahl and the entire staff at PSS have been nothing short of amazing throughout the entire process. Everyone has been friendly, quick to respond, knowledgeable, and able to assure me after any doubt or question I would have. I felt genuinely cared for during each interaction with the doctor- he has a fantastic bedside manner and makes you feel at ease after learning about his extensive experience providing amazing results to all of his patients. I am beyond ecstatic with my results!! Do yourself a favor and book a consultation if you are even considering cosmetic surgery- you will be so happy you did! read more

Normally plastic surgery is hush hush ... but I'm putting myself out there for Dr. Douglas at PSS. If you want to know what I got done - message me and I'll share. I'll start by saying I got 7 estimates for basically a mommy makeover here in the Bay Area, one in Beverly Hills and one in Miami. I over researched for months. Every experience was different but immediately Dr. D stood out. Every single surgeon sent me a quote doing online (due to Covid) consultations except for Dr. Douglas he insisted I come in so he could see and feel the areas I wanted work on. We wore masks, temperatures checked all very Covid safe - his confidence stood out but he wasn't cocky. I appreciated the extra effort of the free zoom consultation and then a free in house consultation. He then provided me with a quote. I found it to be fair. Some were cheaper but I truly felt Dr. D was the one and worth every penny. Dr. D has excellent bedside manner. He kindly suggested some really helpful revisions that no one else suggested or mentioned. For example I got a breast reduction and he said my nipples would need to be revised so it was proportional. TMI but really helpful and they look so great and natural now. 6 other surgeons did not even mention the concept. I just find that unbelievable. From the consultation, pre op, operation, and now post op the level of service from PSS has been phenomenal. A+. Every single person has been amazing. The office staff, the nurses, the anesthesiologist - all stellar. This has been a first class experience. I'm currently 11 days post op and the transformation has been amazing and there's still healing to do but I can tell I'm going to be blown away with confidence within a month or so. I signed up for lymphatic drainage massage with Eva and I'm convinced she's going to help speed up my recovery holistically. Major kudos to the entire PSS staff for helping me with my life transformation- I'm forever grateful!! Oh! And they take Covid seriously!!! My hubby wasn't allowed in at all (I'm sure he was relieved), my temperature checked and Covid questionnaires every time and I had to have a negative Covid test in order for them to operate. The surgery center is there and it's spotless. read more

Oh my gosh! The doctors, the nurses. and staff are amazing!! I am so happy with everything I've done here. Love love PSS

I went in for my first consultation in July. I met Dr. Stanley Paulos and decided he was the surgeon for me. I hadn't spent more than 15 minutes with him. Dr. Paulos gave me exactly the look I wanted. I thought he's either a mind reader or he has the best intuition I've ever seen in a man. I told him I wanted my breasts to be as big as possible without making me look silly and he did just that. His expertise as a surgeon was evident when I saw my results. Simply beautiful, I couldn't be happier with the results!!! Also, the staff is very helpful, polite and knowledgeable. One more thing, the breast augmentation was reasonably priced. The whole experience was great! read more

**DR. POULOS IS THE BEST!**  He is the kindest and most skilled surgeon I have ever met.  I met him about 20 years ago when I had an initial cosmetic surgery (pre-online reviews:)  If I was able to write a review back then about how fantastic he is, I surely would have! I just had a different surgery in January 2021. Admittedly I was nervous, as I haven't had surgery since my last surgery with Dr. Poulos. Every Doctor and staff member I have connected with in the PSS office has been so caring, kind and detailed with answering any questions I have had in my journey, which made the experience so wonderful. I had such an amazing connection with Melanie, Sarah, Kelly, and Renee. They took amazing care of me. I am SO pleased with my results, and I know I'll be happier with every passing day as I'm still healing. read more

Plastic Surgery Specialists is amazing! I had done many appointments with other doctors in Marin County, and San Francisco Area prior to coming to see Dr. Douglas. From the very first contact with Renee, the patient coordinator, who accommodated me right away, to my first visit with Dr. Douglas, I immediately felt a great sense of comfort. I schedule my surgery for two weeks after my first appointment and I am so happy with my results. During the process and after the process, Dr. Douglas and the staff made me feel very important when being quick to answer my questions. I recommend Dr. Douglas and Plastic Surgery Specialists for any of your needs. And, the price for my procedure was fantastic. I will definitely be back to them, if I need additional services. Thank you!! Sandra B. read more

Heather is my Botox and filler angel from heaven. She gives me just enough to always look fresh and natural. I highly recommend her as I know you'll have a similar experience with Heather at PSS. read more

First of all this company is amazing! From the staff upfront to the doctors in the back, all around great people to deal with. I had a breast augmentation done a year and a half ago by PSS. They did a wonderful job in the multiple follow-ups to make sure everything was going good, this made me feel safe! And my coconuts look outstanding! Lol. But I'm not posting about my experience, i'm posting about my experience for my husband. He had a Neo graft performed at PSS, it was a wonderful experience for him! The staff there were very attentive to his questions and concerns. The procedure was an all day event, however, he said that the two professional doctors that performed the procedure kept him occupied in conversation and very comfortable in general. I asked him, when he came out if he would do it again? He replied only with PSS! read more

I've been getting Botox twice a year to fix a facial misalignment for 2 decades and have been going to Dr. Chase Lay's office in San Jose with incredible results. Unfortunately I decided to try PSS, due to close distance, and had the procedure done with Emily. I explained the anatomy and provided a picture with the exact injection location. Upon leaving, the front desk asked me to call back if I don't see results after 10 days. After 2 weeks of not seeing a difference, I called and spoke to Emily. She rudely told me to go back to San Jose and refused to examine me. Shocked, I called back and left a message for Heather, her manager, but never heard back. I have never paid this much for this procedure and have never been this disappointed. Their skill set does not match their polished office. I would stay away. read more

Dr. Hvistendahl is an excellent plastic surgeon and I would highly recommend him to anyone. The office is beautifully run and every staff person in the office is competent, friendly, efficient and willing to go out of their way to assist you in every way. Julie, Physicians Assistant, is beyond competent. I was assisted in transportation to and from the office and Lyvia, of the surgery support staff, actually drove me to the office the day of my procedure. I am happy with my result and my healed incisions are invisible. I could not be happier with my choice of physicians nor my result. read more

I had a truly amazing experience from start to finish with these warm, thorough and amazing professionals. My recovery from Surgery was stellar, I barely even noticed I had a procedure at all, complete miracle workers. Not to mention the kindest, most personable team of experts. Truly my absolute best experience read more

Just had the most amazing facial facial from Favi. She was informative, and took her time walking me through the process. The location alone is a dream. The products used are the best but there is no pressure to purchase. I highly recommend Favi if you ever need any facial! I can't wait for my next one in December. read more

Thank you Dr. Paulos and your incredible team for helping to make our world more beautiful! I am so very happy not only with the final outcome of my surgery, it's been a very pleasant and most positive experience to have had the opportunity to receive care from you and everyone at your center. I am so very grateful, thank you for your professional excellence and gift of beauty. read more

I have been going to PSS for over 15 years now and have tried other places when I moved. There service/skill set is by far the best in the area and I travel all the way from Antioch because of this. From the doctors, Dr. Hvistendahl was my doctor for my BBL and glad I made the choice to have him do this. I am soooo pleased with my results going on year 4 and it looks so natural and always get compliments. And the medispa for my Botox, laser treatments, and anything I need. Emily is my go to at Medispa and I always feel like family friends when going. If you are looking for a surgery place or medispa needs you will not be disappointed with this choice. read more

From the minute I arrive to the minute I leave I feel so taken care of when I go to PSS Med Spa. Heather is my go to girl. She really listens, never rushes me and is a true artist with fillers, botox, laser, microneedling and more. The whole staff is always extremely welcoming and today Juan and Elise helped with all my questions and made sure to use any coupons when checking me out. read more

PSS has been my go-to place for Botox and filler for over a decade. It's a lovely office with friendly and talented staff. Emily is the best injector ~ I won't let anyone else touch my face. Make an appt with her; you won't regret it! read more

I am honestly so amazed by this place. They are honest and kind, and don't try to upsell you. I came in asking for fillers under my eyes for my dark circles and Melissa suggested a better alternative, which was PRP. The results were almost instantaneous. Just that little change helped my confidence so much. I have struggled with hereditary dark circles forever and because I am so fair-skinned, they are extremely noticeable. I didn't even know PRP was an option. I am so happy. Such a little thing can make such a huge difference. read more

So so HAPPY I met Julia! She has completely transformed my body! I had no idea there were so many solutions & options for every part of the body. Her knowledge is incredible, but most of all, I've found someone that I can trust and feel completely comfortable with. Thank you so much for everything! You have a life long friend Kelly read more

I saw Dr. Douglas for breast aug about 2 months ago. The experience was really awesome. He is very easy to work with, professional, experienced and supportive in regards to size and look that I wanted. Surgery day was actually fun. Page, RN was incredibly kind and personable. It was so much easier than I thought. I almost forgot that I had it done. My results turned out far better than I could have imagined. Seriously!!! I would have had this done years ago if I knew... If you are considering implants. Go to Dr. Douglas now! Why wait. read more

Thank you PSS Marin and Dr. Douglas!!!!!!!! All the staff here at PSS are amazing, very responsive, polite and not money hungry. From the online and telephone consultation to my in person consultation the staff here simply made me feel warm and welcomed. I left my consultations feeling educated on the procedure I wanted and knew right away Dr. Douglas was the appropriate surgeon for me. Going in for a breast augmentation can seem really overwhelming but with the knowledge and expertise Dr. Douglas displayed during my consultations I felt reassured and 100% ready for my procedure. Exactly 3 weeks ago was my big day and everyone at PSS ensured that I'd be just fine Dr. Douglas even held my hand to help my nerves relax minutes before my surgery. I am now 3 weeks post- op waiting for the "Drop and Fluff" phase. At last..... No more extra padded bras and flat chest for me! Goodbye crew necks Hello deep plunge v necks read more

Today, I was prepared to sign up for a few procedures and instead learned and actually felt beautiful just as I am. I'm 43 and work in tech, which values youth. Recently, I wondered about a brow lift v. Botox and liposuction, and a few other things. Dr. Douglass sat down with me and he recommended against a brow lift, explaining that it would actually look less natural. He took time to review what and whens of different procedures. We talked about what I've already been doing with regular facials, sunscreen, etc. Dr. Douglass clearly loves being a surgeon, yet his focus with me was safety and avoiding an unnecessary procedure. So, then I went a step further, because I've also put on weight after taking steroids for a pulmonary disorder and it's getting harder to be the shape that makes me the happiest. Dr. Douglass explained that liposuction is for body contouring, but again he would only want to proceed when a person was at a stable weight for 4-5 months. He encouraged me towards a non-surgical program focused on diet and exercise. Dr. Douglass was genuine, kind, thorough, and gentle with me as I pointed out what I don't like about myself. His compassion, surgical rigor and record, unwavering commitment to ethics, and ability to connect with me as a human being made me realize that this is what also made him such an excellent surgeon in the military. Dr. Douglass is exactly the surgeon you want to speak with and work with to feel like your best self. Unexpectedly, he let me know that for where I am in aging I was also already there. I teared up towards the end of the appointment with appreciation for his service, his healing, and his enormous honest heart. Thank you for having such an honorable, ethical, and kind practice. read more

I have an eyebrow Hair transplant at PSS, and the results are excellent. I started seeing hair on my brows two months after the surgery, and now it has been a year, and I have full eyebrows that I can shape and color as I like. I highly recommend this place, the three doctors there, the office staff, and Julia, the patient coordinator. read more

I chose PSS for my Neograft hair transplant and my experience with working with the doctors and professionals there was nothing short of life-changing. My only regret is not reaching out to them sooner! The procedure itself, and my recovery afterwards, were exactly as carefully explained to me by my PSS care team. I could already tell after a day or two what a success it had been. I felt great the next day, was out and about by a week, and looked completely normal after 2. Julia, my stellar coordinator, went above and beyond, answering every question and concern I had along the way. I'm more and more thrilled with my results every day--I look and feel a decade younger, and even my friends can't put a finger on what I changed. So my advice to you is that if you're considering Neograft--or really any cosmetic surgery--talk to PSS today. I did a lot of research on practices in California before deciding, so it was clear to me before I even walked in that Doctors Poulos, Hvistendahl, and Douglas were experts in their fields--probably the most experienced cosmetic team in Northern CA. And on Neograft itself, I can tell you: it's truly amazing how far this technology has come. Just take a took at Tom Brady and Elon Musk now vs. 20 years ago. While my outstanding results alone warranted this 5-star review, what really inspired me to tell my story was the professionalism, courtesy, and earnest kindness that the entire PSS team brought to their work. I couldn't recommend them more highly and hope that many more have a chance to share my experience. Thank you PSS for making me feel like family! read more

I came to PSS for the Orbera Gastric Balloon. Where I met Bethany who has been an inspiration in my weight loss journey. Unfortunately, COVID hit 3 weeks after I had the balloon placed. The office had to close for 3 or 4 months which put a damper on things. That being said things didn't go as expected in the beginning. But I was still able to communicate with Bethany whenever I had questions. She was very responsive in answering my phone calls, emails, and even text messages. Although my journey wasn't what I expected. Orbera is the best thing I ever did for myself. I am extremely happy with my results. I have only been to the office a handful of times but it has been a good experience each time. I would recommend PSS if you are interested in an Orbera gastric balloon. read more

Had previous Cool Sculpting done at PSS and called to see about my do the procedure again in addition to my wife . The receptionist said that the specialist would call me with any questions I might have. No call back and 3 days later I called again, an apology that the specialist was busy but would call back. A week later, still no call, so I called again, giving them the benefit of the doubt that they had a wrong phone #. Receptionist confirmed they had my correct phone # on file. So I asked to speak with Dr Douglas or his voice mail. She said that she would have him call me, but no call from him after 4 days. Now I have not had any bad communication or tardy bills with this firm and am puzzled why they do not even had the courtesy to call which is hardly professional. I cannot recommend them. R W read more

Dr Poulos made 3-D simulations of what my wife would look like after breast augmentation. But they were all way too big. We asked for them to create images with breasts about half that size in the week before the procedure, but he wouldn't make the time and said we'd work it out in a 30 min meeting just before the surgery. During that 10-15 minute meeting, actually sitting at the simulator he just wouldn't push the buttons to reduce them by more than 15% -despite being asked to repeatedly. He then assured us that he'd use his judgement during the procedure to make sure they looked right. So she ended up too big. It's just obvious that they're fake, even when dressed. What really galls me is that he wouldn't just push a few buttons -which would have taken a minute- to show what had been requested. I honestly wonder if he only had big ones in inventory and didn't want to reschedule to after the next delivery. That or he was just in too much of a rush, packing the appointments in. So be advised: Make sure you have gotten a commitment to do exactly what you want, in writing, before going through with anything. read more

My surgical experience with Plastic Surgery Specialists has been excellent. I received prompt and professional care from the first consult through the surgery. I highly recommend Dr. Trent Douglas for his care and expertise. I am very happy with the results. read more

Plastic Surgery Specialists - Cosmetic Surgeons Near Me - Greenbrae, California

I absolutely love them! I had a weight loss ballon surgery just recently. Going into the procedure I knew there was the chance that it wouldn't work for me. That unfortunately was the case but the staff here has been incredible. Julia and off site nutrition coach Cameron have been extremely supportive and helpful. There has been follow up fair after the procedure. I feel welcomed and supported. As someone who had been overweight my whole life it is important to feel that support and they really have been able to offer that. We are working on getting some other services so that I can maximize my weight loss. They have great perks for medals services too if you get specific procedures done read more

Laser hair removal was pain free, fast, and effective. Halfway through the treatment and I'm seeing amazing results! The staff is professional and very informative. i felt very at home while under their care. read more

Bethany is amazing. She made my Orbera experience positive and uplifting. Her thoughtfulness and detailed attentive service is beyond compare. Have such individualized care and follow through is why going to PSS makes all the difference. Thanks Bethany!! read more

TLDR; Dishonest, untrustworthy, lack of professionalism, uncleanliness, BOTCHED surgery Avoid this place like the plague. I honestly don't know whether the staff and doctors here are grossly uneducated, lazy, or just outright negligent. I got a breast augmentation here a few months ago and am unhappy with my results. I've attempted to speak with Dr. Douglas regarding my concerns but he was immediately dismissive (more on that later..) First off, I should have been wary to begin with considering that this office never closed down, even during mandated COVID-19 closures required them to back in March/April. The staff is dishonest and rush you through the process in getting you to book and pay your appointment in order to "take advantage of the $2,000 promo that ends this month!" This "promo" has been going on this entire year, and is merely a tactic to get people to feel rushed to pay for a procedure since this promo is "ending at the end of the month" when it's been offered every month this year. They are incredibly disorganized. I had to explicitly confirm the details of my procedure due to the lack of communication on the office's part regarding pre-op, post-op prep, and even the TYPE of implant I was receiving (even if you distinguish between silicone or saline, there are multiple brands and implant styles to choose from). Rather than office staff reaching out to me to prepare for the procedure, I had to reach out to them to ask about preparation after doing my own research online. Things that Dr. Douglas and then staff should have prepared me for. Dr. Douglas relied on the vector imaging machine to determine an appropriate implant size, rather than ever taking my measurements and choosing the correct size implant width for my body type. He chose an implant that is FAR too wide for my frame, that looks unnatural, flat, and wide. The implant profile and amount of cc's determines the width of the base of the implant - something Dr. Douglas failed to communicate with me about. He never took my measurements. This is a huge red flag and unfortunately I was not educated enough about breast implant procedures to have the foresight that taking measurements is the ABSOLUTE BARE MINIMUM that any doctor preforming breast augmentation should do for you in order to determine an appropriate implant size. Dr. Douglas and the staff are constantly rushing you and pressuring you. In the 6-8 appointments I've had with Dr. Douglas, the time I've met with him accumulates to less than 1 hour of face time. I spent more time waiting in the waiting room to be seen, than I have interacting with Dr. Douglas. He truly does not have your best interests at heart and is there to minimize the amount of time he has with clients, and maximize the amount of money they're making. Their business practices and communication have been incredibly shady, and I honestly question whether my procedure was completed as I had specified due to their poor and disorganized communication. My trust in this practice is next to none. In my post op appointments, Dr. Douglas never brought in notes about my procedure, post/pre-op charts, or anything of the sort. He came in empty handed and our meetings would be 3-4 minutes long. I find it incredibly hard to believe that he remembers all the specific details of each person's procedure, especially if he's doing 10+ surgeries a week. Lastly, I did have a few issues following the surgery. After obtaining multiple second opinions, other doctors concluded that Dr. Douglas did not enlarge the breast pocket enough, and therefore the implants were never able to settle or "drop and fluff." The implants still sit high on my chest. I brought this up to Dr. Douglas, and he blamed my anatomy and lack of breast tissue prior to the procedure, on his inability to increase the size of the breast pocket. Rather than hearing my point of view, he immediately became dismissive of my concerns and blamed my anatomy. His opinion is contrary to multiple other doctor's opinions, and contrary to research as shown online. I've seen completely flat chested girls who have better results with implants that were able to properly drop. But it's too bad I had an incompetent doctor. The "discount" you're paying to get your procedures done here is NOT WORTH IT. You'll be treated with disrespect, told incorrect information that fits the office's agenda, and will get a botched surgery and end up paying more to get a revision. This office and staff are shady, and I'd be very careful if you're considering going to them for any medical procedures. Even if they offered me a completely free revision, I would not do it, just knowing now what I know about how shady their business practices are. Do NOT waste your time or money here. read more

I am 54 years old and have been going to Dr. Poulos and his nurses for over 17 years for cosmetic surgery, laser procedures and injections. Both he and his nurses are very thorough and thoughtful in understanding the results I am seeking. Their on-site surgery center & med spa offers the latest in lasers, skin care products and injectables, fillers and Botox. They are gentle, caring and continually train on the latest techniques/products available. I recently did my Botox and fillers with Heather, a nurse at PSS, and was surprised how many varieties of fillers there are for the various results one wants to achieve. Afterwards my girlfriend asked me what I had done to look so rejuvenated and then took her 85 year old mother to PSS, She said that Heather was not only extremely gentle, but listened to what she wanted and then achieved the desired results. The only "complaint" I may have is that they are so very busy is that I often need to book my desired procedures in advance.(However they do call me if they have a cancellation.) In short I highly recommend PSS to anyone who only wants the very best. read more

I saw Dr Poulos for my breast enhancement and he does the most Amazing work! Then I referred my Mother and he did her upper lower eye lift. He did another fabulous job!!! I would recommend my friends, family and clients to PSS!! They are all Amazing and very sweet! Dr Poulos even sent Flowers after surgery to my home! Carmen read more

Plastic Surgery Specialists - Cosmetic Surgeons Near Me - Greenbrae, California

I wanted to give a well deserved shout out to Emily and front office staff of the Medspa at PSS. I've been grateful patient of Dr H for several years and when he no longer offered Botox or filler appointments I found Emily at Medspa. I love her kind bedside manner and she always know exactly what to do to give me a that refreshed look. Thank you Emily, Heather and Dr H for continuing to be my favorite aesthetic specialists. read more

From the moment I stepped into the office, the whole staff was always so welcoming and I loved how comfortable they made me feel throughout the whole process. I came in for a breast augmentation and Dr. Douglas exceeded my expectations when it came to results. It's now been a month post op and I could not be any happier with my progress! If you are looking for the one place that will change your life in the best way, look no further! Thank you to all the girls at PSS, you ladies are amazing at what you do and thank you Dr. Douglas for making my experience one I will never forget! read more

I hope anyone who wishes to have the gastric balloon procedure (or any procedure) considers the holistically atrocious experience I had w/PSS. I'm trying to express this as accurately as possible so that future patrons do not face the mental & physical stress of advocating for themselves to people who can't be inconvenienced. I will attempt to highlight the inconsistencies within the practice as they came up. Tl;dr: I had the gastric balloon procedure, was in excruciating pain that wasn't managed well, was treated poorly by those supposed to support me, & had my HIPAA rights violated w/little care or regard for my wellbeing, amongst other things. The experience has left my body traumatized & me wondering how I could be gaslit by a med. practice. My consultation was fine -- I was told the gastric balloon wouldn't be a big procedure, & I shouldn't need to take more 2 -3 days off work for it. There were risks, side effects, & discomfort, but I would have their support through the process, especially the Health & Wellness Coord. Bethany Tully. They reassured me that they were available to me 24/7. After, I noticed A LOT of pain in my abdomen-- I could not lay or sit down in any way that did not elicit pain. I thought it was just initial discomfort, but that was no longer the case as the days went on. I tried to call the after-hours # on a few occasions (no later than 8 or 9 pm) to talk to the on-call medical staff. Paige, who was the RN for my procedure, would often be on the other end, growing quickly impatient w/me. I can't do this w/you all night," she said, after about 6 min. on the phone. I was also told by Bethany Tully in an email that [quote], "we have never spoken to a patient this many times in our past 500 patients." She also said they were trying to "offer extra special care totally outside the norm because of your mental state." My mental state? This is a degrading & discriminatory statement. Post-procedure, I'd vomit frequently & couldn't even keep ice chips down. I was so dizzy from dehydration that I had to go to urgent care & get two IV bags of saline. I had X-rays taken of my abdomen & the staff at the urgent care were very worried about my overall health. I had pain for weeks in my mid-back. I reached out to Bethany Tully & asked if this pain is normal, & she said that it is common. Later, when I asked Dr. Astroff, the GI who performed the procedure, his take on the source of the pain, he said he had never heard of a patient experiencing that w/this procedure. They couldn't schedule me for removal until two weeks after insertion at 11 am. I received a call from Paige two days pre-removal, asking me if I wanted to switch my time to 6 am. I said no, thank you; I was okay w/11. I then received a phone call from my father, saying Bethany had called him directly, saying I refused Friday. This was incorrect because I thought the suggested time switch was optional, & I didn't take the option. This leads me to my complaint about privacy & the disclosure of medical information. Bethany didn't contact me & bypassed me to speak to my father even though she had no explicit consent to do so. PSS holds that because my father was present for the duration of one phone call w/Nurse Paige, that means that I had given some type of implied consent, which isn't how HIPAA works. I was told that pre-removal protocol was 6 days of clear liquids by Bethany, but Paige told me 3 days. When I pointed out this discrepancy, Olivia insisted that there was no miscommunication within the office. On the morning of my removal, I wanted to amend one line item of the consent form that stated a release from any full or partial refund, since I was in conversation w/the office manager Olivia about a refund &/or some sort of solution. I cleared this w/Nurse Paige, who was w/me, & I had her write a supplement on the bottom of the page in her own writing, reflecting the continuing conversations around the refund, & she signed it as well. I didn't edit any other part, including any part about any of the procedure's risks or the liabilities associated w/it. Dr. Astroff came in frustrated saying they couldn't do the surgery if I didn't sign the consent. I told him I've already signed the forms. Apparently, Bethany didn't want to accept it & sent him in to get me to sign a new form. Ultimately, I had no choice but to sign a new form w/o the edited line item, or they wouldn't remove the balloon. Overall, PSS didn't provide me w/the care promised or the respect deserved. Any amount of refund was refused, w/the insistence that I could "still" take advantage of the "complementary" 12 months of "health & wellness" coaching w/Bethany, who didn't make me feel particularly healthy nor well. My final convo was w/the business manager, Olivia, on the phone yesterday, whose brusque demeanor & denial of practice wrongdoing made it clear to me that hearing my concerns out had only been a pacifying measure w/no action intended. read more

Dr. Hvistendahl is amazing, a true artist! He made me feel completely comfortable from the zoom consultation to surgery to my post operative visit. Lyvia and Lydia we're amazing as well, the entire surgical team was professional and kind, they truly care about their patients. read more

Dr. Poulos is amazing! The staff is so friendly and they always give personalized service. Thanks for making me beautiful :) Dr. did great work and I would recommend him for any procedure read more