Easy parking. Clean, bright facility. Gracious, friendly, caring staff. So efficient and quick I…read morethought about asking them if they wanted to draw from the other arm while I was here. ( JUST KIDDING!) Three people will benefit from my 30 minutes of time. Do YOU have a spare 30 minutes?

I just donated blood for the first time in several years. This facility made it so easy!…read more Well-staffed with knowledgeable and supportive staff. Total time there was about 20 minutes. It was a pleasure!

As did another client, if I could, I would give this business 0 stars for lousy customer service. I…read morehave NOT tried donating at this address but have at day sites set near me. I have donated over 25 gallons in 8 states. This is the worse center ever. I have tried to donate 3 times at their day sites. 2 times I set up the appointment ahead of time, but they opened late by 20 minutes both times. One of those times they took a walk in who was giving platelets ahead of me, and arrived after me, because " it takes longer". I tried giving this week at the West AVL Fire Department. Set up for 2nd appointment as they have never arrived at time So I was scheduled for 11:45. One 11: 30 was ahead of me. I arrived at 11:39. They had us go to a room in the back as they were not ready. 12:00 and they were not ready. 12:04 two more people join us. Still not ready. I go to the restroom for a minute, and come out and a fire department ushers me to the donation room. I go to check in, they took the lady who had the 11:30 first, then the two who came in at 12:04, then I check in, though I had used the fast pass, the supervisor said they had computer issues, took my driver's license and said that's for walking in. I noted I did not walk in, I had an appointment for 11:45. She said thanks for wainting, they had a computer problem. Then she indicates for me to sit down and wait while they process the others first. I motioned for her to come out, noted on the website their motto is we value your time, and yet they again don't open on time, and to add insult to injury, take two people who came in 20 minutes after my appointment ahead of me. I told her it was terrible service, and I was not giving. And walked out. She never even apologized.

Terrible customer service. Had an appointment set for 1:30 and had the "fast pass" ready at the…read morefront desk. I witnessed the lady checking me in change my appointment time to 3:45 and told me since I scheduled it online the day before, it wouldn't change anything that was just her only option on her end to push?? Upon waiting an hour without anyone acknowledging me I went up and asked if they were almost ready for me, only to say my appoint me was rescheduled to 3:45! Drove to the blood connection in Arden and got right in immediately.

I come in here often, they're super sweet. The people are caring and on top of things. I love that…read morethey don't need to prick your finger to get your iron now too haha omg.

It's now more important time than ever to donate blood during this nationwide pandemic. I am pretty…read morefearful of needles, but they made the experience a pleasant one.

If you're looking a clean and easy plasma donation center, I recommend Bio Life. Most of the staff…read moreare friendly and nice, (at least the ones I've encountered) and the place is clean. They really take care of their machines and treat people with respect.

First time I went to this place and the last ...I had the worst experience I had in a while, I…read moreparked my car in front of the door and when I got out my car was gone, a lot of trashy people go to this place, when I was outside waiting for the police, a ambulance and fire fighter truck arrived to pick up a lady who passed out while she was donating, so if you want to get out of that place in ambulance or get your car stole this is the place you should go. Oh one more thing I forgot to mention... the "security " staff saw the video footage, they saw the guy stoking my brand new car and when the cop and I demanded to see the video the told the officer he needed a warrant, so we wasn't allowed to see nothing !!

My experience at Grifols was very discrimatory and rude. I was shot in the head by my estranged ex…read morein 2021 and only have 3 small fragments remaining in my neck, thankfully they didn't penetrate my skull. After I had spent over an hour on paperwork and waiting, I was told I could not donate because I had a bullet in my brain...NO I SURE DON'T. At least make sure you can come up with a more believable BS excuse

Pretty fast for my first visit. Total of 2hrs. Nice friendly staff. They don't care about the…read moreamount of tattoos I have, why I chose to go there. Only downside is the lack parking spaces!

This place does not ever answer the phone, or return phone calls or emails. I tried to sign up 4…read moretimes over a 6 month timeframe and never received a response. I physically went into the place and made an appointment. But I needed to change my appointment. I emailed the original email I received saying if I was interested what I needed to do... no response. I called 6 times during regular business hours and they never picked up and I let it ring for a good 10 minutes or so each time. The webpage has no legit contact info such as a phone number, so I had to send an email through the webpage. Yet again, never heard anything back. I even searched online for a phone number and called the customer service number and couldn't get ahold of anyone to try to change my appointment. I tried joining the webpage and it just had errors and wouldn't let me join. It shouldn't be this much of a hassle to try to get a simple thing done, so I will not be donating at this organization.

The people here are very nice and they really know what they're doing. It doesn't take long at all…read moreto donate.

I had good experience with them donating plasma. Clean, new appliances. good service. good moneyread more

I have been going to this location for almost 2 years and i have nothing but good to say about my…read morewhole experience from getting checked in to donating my plasma and until the time I leave the place is very clean and everyone is very friendly I would recommend this location to every and I tell people who are looking for extra money to check you all out thanks for being in Hendersonville and

If i could give a zero then I would!!! Very rude and not professional at all!! They not only…read moredropped the pay , they also dropped any common sense!!! The good employees got smart and left this classless dump!! Teach the employees and manager how to be professional!!

Loving the care and expertise I am receiving from my Freedom Plasma crew! Gamal and Connor are…read moregreat to work with! I have been going for over a year, consistently. I also love the $580 a month I receive for only a few hours commitment. Will keep on going!!

I calmly asked a few simple questions and was hung up on. The lack of transparency in pay is…read moreanother a red flag. If they pay on height and weight, then they could say "our range is this to that based on height and weight, which we need you to come in for a more specific answer" versus giving me attitude for asking a simple question. Why would I want to spend hours of my life here for high attitude and low pay? Sure, selling plasma is good, but let's be real, they're running a business and making money off disadvantaged people. This place ain't it. Go elsewhere.

The tech entered something wrong in the computer and because of her lack of not knowing how to add…read morecaused me to not be able to donate then instead of taking accountability she tried to say she asked repeatedly if it had been less than 4 months she didn't repeatedly ask anything. I showed her my receipt that said May 6th and her lack of math skills made her enter incorrect information. She also raised her tone and which i could have caused a scene but for what? She still messed up and said that I have to wait until October to come back. She is the so called manager at that or so she says. She doesn't know how to take accountability for her mistakes and that doesn't seem like management. This place is slowly getting worse and worse