I think her name is Maggie but she is great It never hurt at all when she puts the needle in my arm I gave blood for the first time and was suppose to get 750 and when asked about it they told me I signed up for 625. My friend gave blood and recieved 750!.00 and my amount states less. My promo code is no longer posted on my account and it's my second time and no one can help me. 625.00 vs 750.00. How do I get the rest that I signed up for before my next appointment . Staff members are very nice but money owed is not on my account read more

This place does not know how to schedule their employees. 1 nurse on a Friday. Training at that . 8 people waiting for 1 nurse. No sense of urgency. The only good thing is its clean. So this will be the last time here. ​ read more

Nobody changes gloves between patients. I would be done for 15-20 minutes before anyone would unhook me to leave

They have absolutely no respect for your time at all. The first time I donated I spent a full 3 hours there while employees stood around. It was horribly inefficient. But I figured it was my first time so I gave them a second chance. Second donation came and it took 50 mins for them to finally stick me and get the process going but I had to wait while two nurses stood over me (not working on me) while they discussed who was going to lunch first and when. It took 15 mins from when I sat in the donation chair to actually get the needle inserted. Took nearly 2 hours for my second donation. I would highly recommend finding another location or business to donate with. I may not go back. I value my time more than that headache that is well within their control. For company that has 24 years of experience it does not show at all. read more

First time I went to this place and the last ...I had the worst experience I had in a while, I parked my car in front of the door and when I got out my car was gone, a lot of trashy people go to this place, when I was outside waiting for the police, a ambulance and fire fighter truck arrived to pick up a lady who passed out while she was donating, so if you want to get out of that place in ambulance or get your car stole this is the place you should go. Oh one more thing I forgot to mention... the "security " staff saw the video footage, they saw the guy stoking my brand new car and when the cop and I demanded to see the video the told the officer he needed a warrant, so we wasn't allowed to see nothing !! read more

I wish I had read these reviews before I wasted my time "signing up" to become a donor. After jumping through hoops to become eligible, I never heard from them again. Attempts to set up a donor appointment online were all rejected and efforts to find out why with phone calls and emails went unanswered. There has to be a better way in Greenville County. read more

I had a frustrating experience with BioLife Plasma. After being deferred due to my insulin usage, I followed their instructions, visited my doctor, and was cleared to donate. A nurse even called to confirm I could schedule an appointment. However, when I arrived, I was turned away again, wasting my time and money on gas. This entire process has been extremely frustrating and disappointing. I expected better communication and support. read more

First of all BioLife need to change your procedure check people arms first to see if they can donate if you guys can hit the vein I spent two and a half hours getting my physical on the computer giving all my information to finally make it to the room to the chair just to have two unexperienced staff members tell me that they cannot find my vein such a big waste of my time two and a half hours for nothing! You should at least confiscate people for their time check their veins first to make sure you can draw the plasma don't have people to sit there all day and waste their time at the end to tell them that they cannot find the vein I am mad as hell at this place never again and anybody I know do not go to this place check people's arms first to make sure that they can donate don't just waste people time read more

Today was my last time walking into Bio Life. I was a constant customer pretty much all year last year and I stopped for a while to give my body a rest. I have tried twice this year to return. First time they came up with a stupid test to test my protein because allegedly it was off. Test came back normal. I called yesterday and they said everything was good to donate. So I set my appointment, come in today and they had the audacity to tell me because I'm currently living in a hotel I can't donate! WTF does my living situation has to do with donating plasma. I'm a very clean person and my blood and plasma are clean. I was appalled. It's safe to say I will NEVER walking into that place ever again. read more

When you fill out the form, be sure not to tell the truth or you won't get to donate. Apparently sleep apnea will disqualify you so when you get to that question lie. read more

Awful, it took over 4 hours the first time I went, 3 hours the next time I came. Low staff , they take too many people than they can handle. Blew my vein leaving me a hematoma which then trickled into me getting sent away 3x after since it didn't heal after waiting with no compensation. Do not go here, find yourself a different plasma donation service. read more

I am very disappointed in the way this center is operating. I had an appointment for 6:25 am this morning and when I got there they were closed. A note on the door telling me they will open at 11:30am. I did not receive an email to let me know. I drove 40 miles one way to find out they wouldn't be open. I can't continue to drive that far for nothing. The staff are great and I love donating my plasma but being short staffed is not working. It's not worth my time to stand in line for 3 hours twice a week because they can't keep the help. why are they leaving? I think someone should find out. read more

BEFORE YOUR APPOINTMENT, COME PREPARED! I had a great experience at BioLife Plasma Services in woodruff rd! The staff there were super friendly and professional, which made me feel really comfortable. Lilah, who did my physical, was awesome--she was explanatory and easygoing, which made the process a breeze. Overall, I'd totally recommend BioLife Plasma Services to anyone thinking about donating plasma. read more

( Returning customer ) Came in and did a return physical with some literal psycho nurse with tattoos on her arms and a seemingly welded on face mask. I made a few errors on my screening questionnaire and when going over them with this nurse, I explained that some of the wording was tricky for me and she basically told me I was wrong and they aren't hard at all insulting my intelligence. Then she lashed out at me for talking above her and telling me not to speak when she is speaking. This gave her the clear option to falsify my eye exam portion and flag my approval until I left and got seen by a doctor for review. WHY WOULD I GO PAY TO SEE A DOCTOR JUST TO DONATE PLASMA FOR MONEY???? I made this all aware to the manager on duty and about 10 days later I get a call asking for me to come back and get a reevaluation from a different nurse for consideration. So far I've driven 3 total hours going back and fourth there, and wasted almost 4 hours of my life just to be told that even though my eyesight is perfectly fine they couldn't override the unhinged nurses flagging of my account. the 2nd manager I spoke with today 7/26 was very nice and apologetic but nothing could be fixed. I will NEVER GO BACK to this unprofessional dump and I implore everyone reading this to do the same. I have never been treated bad there in the past and it seems that either staff and or management has been recycled through a manure truck... read more

I hope it burns to the ground preferably with no body inside. I waited 3 hours for them to tell me my throat was slightly red and I couldn't donate so I went to CPL and got in and out for a first time donor in less than an hour and they said my throat was pink not red perfectly normal !!! read more

BioLife Plasma Services - Blood & Plasma Donation Centers Near Me - Greenville, South Carolina

After hearing about BIOLife Plasma I thought I'd give it a try. Since I don't have a social security number I checked the website to see if I need one. Luckily it said I didn't so I made my first appointment. After checking in at the front desk I waited in their waiting room for an hour and was then told that I would not be able to donate without a Social Security number. How about you say that on the website? How insanely ass is this business? Respecfully, yall fucking suck and I hope that all of your funding runs out. Sincerely, "Go fuck yourself" read more

Waste of time. I went to the center twice the first time to be told I didn't eat enough and needed to wait a day. It says to eat a healthy meal and avoid fatty foods, but nothing specific. The second time I waited 2 hours to be told I needed a Drs note to be able to donate. This was a simple matter that could have been addressed on the first day before I came back to waste more time. When I told the nurse that information should be disclosed upfront her response was basically we don't do that. I get the impression they don't mind wasting time their time or the client's. I should have paid more attention to the reviews. read more

Horrible. Don't waste your time. Understaffed and unprofessional. You will spend hours waiting here.

Had my first appointment about 2 weeks ago at which time I disclosed I was on insulin for diabetes. I was told that I couldn't donate that day. But if I took a release to my doctor's office and got it filled out and returned it. It should be fine. I went to the doctor's office dropped off the release went back to the doctor's office drove an hour round trip to get to the second appointment and after arriving at the second appointment. They told me that because I was on insulin I could not detonate that would have been important information on the first visit I think. two thumbs down. read more

Tiffany at the front desk is an impolite bitch! She's rude abrasive and rather unfriendly. I overheard her joking and cursing with another staff member. The center would be a much better place without her. read more

BioLife Plasma Services - Tiffany the asshole. - Blood & Plasma Donation Centers Near Me - Greenville, South Carolina

I continue to try to reach out to BioLife they continued to ignore my phone calls. I got another note from my doctor saying there was nothing wrong with me. But they refused to schedule an appointment for me. I know the reason why now. I told the nurse that she was not a nutritional list and had no business telling me what I should and should not eat. I had 36 g of protein that morning but they weren't happy because it wasn't eggs and bacon. Highly an educated nurse. read more

BioLife Plasma Services - Where you should go! - Blood & Plasma Donation Centers Near Me - Greenville, South Carolina

The center is clean and for the most part, the staff is friendly. However, It was very strange to see a good number of both staff and donors wearing their masks under their nose in times of Covid. The virus CAN be spread and contracted if the nose is exposed. Despite this issue, I continued to donate. I decided to stop going after my 6th visit, where the technician (who by the way was wearing his mask under his nose), poked me a few times and made a terrible mistake: he didn't put the needle in my vein. Although the needle was in my arm, when the first return came, my blood floated my arm, causing a lot of pain and discomfort. The nurse and the center coordinator came to check on me. She put a tiny ice pack on my arm and they wrapped a bandage around my arm. It was so tight that my fingers and hand turned blue. I had to get somebody else to take a look at it and loosen it up. They gave me a handout with care instructions, but I was upset when I found out that if my hematoma got worse (and it did) I had to go see a doctor (and pay for the bill myself! The nurse said they'd give me a follow up call the next day, but they never did. I called two days later, was put on hold for 20 minutes but still was unable to talk to a nurse. I called the next day and finally talked to a nurse. She said she'd take a look at my hematoma (which was almost 10 inches long and pretty sore!) and that if it looked bad, she'd contact their physician. I didn't want to wait any longer, so I went to an urgent care clinic. They did an ultrasound and blood work to check for any infection and blood clots. Thank Goodness there was no blood clot or infection! I never write negative reviews, let alone long ones, but although I still believe in plasma donation, BioLife needs to train they staff much, much better. They even need to think of a plan to cover costs for any doctor visits donors might need because of their mistakes. Their slogan is that they are "in the business of saving lives". That technician's mistake and the nurses' lack of commitment to following up could've costed mine. A blood clot is a life threatening matter! If you're considering donating plasma there, make sure you ask questions about how they deal with "donations gone wrong", how they will follow up and if they will provide medical attention, if they pay for costs for any doctor's visit you might need due to any mistakes they make. Anyway, talk to the coordinator about any concerns you have... I hope someone from BioLife reads this and fixes what needs to be fixed so that nobody else goes through what I'm going through now. read more

See all

Today was my first donation and let me tell you that this staff went out of their way to assist me and make sure that my experience was positive. I even received a follow-up phone call to ensure that everything went well. I am a teacher/coach/administrator of 29 years and the value of customer service is the heartbeat of every organization and something educators work hard to instill in students. This staff does their community and the world proud. read more

The appointments are a lie you come in for appointments and there is a line wrapped around the whole lobby. Be prepared to spend 3 + hours here if you want to donate here. read more

Rude and lazy Jennifer was all unprofessional and lazy. She could barely walk to the counter, or like a waddle, and Janisse the nurse would even see me. They're all fat and lazy. read more

one of the worst customer services I've ever not dealt with. They have appointments for existing donors but virtually none for first time donors. They wouldn't send me an appointment reminder so I missed my only booked appointment, but they'll sure as hell send you promotion emails. I've called the office 7 days in a row at all hours of the day and no one ever answers the phone so clearly- they don't need new donors since it's virtually impossible to book your first appointment. Other reviews seem to indicate they don't care much for existing donors either so don't waste your time read more

I went there three times first time everything was going well until they saw one of my medical questions, I have depression and I'm taking medication for it, there's literally nothing wrong with that but they said I couldn't donate because of "stability" whatever that's supposed to mean. I spent three hours being there they poked my finger and everything. They made me get a depression screening, I brought it back and they told me it had to be approved by their doctor so I had to cancel that appointment. Fast forward a week later I get a call saying it got approved by their doctor so I went one week later for my appointment at this point it's my 3rd attempt to donate, they still said I couldn't donate even thought it was approved by their doctor I spent hours for them just to tell me that. It's been such a waste of my time and gas. I do not recommend going here to donate unless you're as desperate as me for money, I have another appointment soon so hopefully I be able to donate this time. After I get the first time bonus I will not be going there to Donate plasma. Over all it's been a horrible experience, and the 1st nurse that was doing my physical was so rude I don't see how she's working there 2nd nurse I went to was so kind and helpful and respectful. If you get the first nurse that I had, good luck. read more

Rude staff. Apparently, you have to eat a gigantic meal to donate, my normal bar and banana had me on a "empty" stomach. Then I was told that I only had good veins in one arm, which is not true. The last straw was apparently the blood pressure cuff has to be all the way up on your arm. The lab clerk yelled "WHAT DO I DO WITH THIS WOMAN AND HER SWEATSHIRT". It wasn't a sweatshirt, just a long sleeved shirt. After all of that, I was over the rude attitude and walked out. read more

Always have an amazing experience donating in here. The facility is very clean and they run everything from the front desk to donating like a well-oiled machine. I'm usually in and out in less than an hour. Rob, Adam, Glenda, Phil, and Dabrisha are top notch employees! read more

Famous for "bait and switch" promotions. Great deals for new donors, but only offers $20 for returning donors.

This is the best run plasma donation center I have been to. They compensate so well I drive 20 minutes longer than my old plasma place which did not run smooth and quickly. Not sure if the ones complaining about lack of staff have been to one where your wait to get your blood pumped had 20 others in front of them with over hour-long wait. I have been 4 times and every time was fast and professional service. read more

This place is awesome. Staff are courteous, they check on you periodically. Very clean , I go twice a week. Would not be going if the staff was rude or the place was unsanitary. I am very particular about those 2 things. read more

every time I have to wait for someone to deem me worthy enough to manually log me in because my finger print does not work there. Finger print works in other places!!!! I lose numerous spots in line every visit. may be time to go to another place that values me a little more!!!!! read more

Understaffed and inefficient. I consistently wait 45+ min to even begin the donation. I would normally have no tolerance for such a business if I didn't want the money. Definitely a sh*tshow. read more

I have been a dedicated donor for more than one year. I referred my boyfriend. He went and was turned away after the physical by Nurse Maggie because of a surgery he had several years ago. She basically called him a liar regarding his scars. After humiliating him, she told him that he could return after his Dr. had signed a consent form. At this point, he didn't want to return. After speaking with me, I convinced him to give Biolife another chance. I called and spoke with Amy (a manager). She told me specifically that she would call my boyfriend the NEXT day. I gave her his name and contact information. That was more than a week ago, and NOONE has called him, I am very disappointed in Biolife and I will NEVER refer anyone else!! Angie read more

Worst experience possible!!! Will not reccomend!!! Phlebotomist was highly unprofessional and needs an attitude change. I came in as a new patient during one of their promotions and was turned away. Having worked in the medical field before, there was no reason for being turned away. Walked up to Phlebotomist I was to see while she was gabbing with another phlebotomist. It was probably an inconvenience for her to work on me. She got another womans opinion about the size of my veins and she saw no problem, then comes to me to say to come back after 15 days (after promotion mind you) to "build up the size" if my veins. Don't waste your time, OR GAS going here. read more

Their service here is excellent and my only request is that more people work here! They need more staff and the staff that they have are so kind and caring. I had an excellent first appointment and I had a good experience overall. The facility is clean and cared for by a meticulous staff. They do care about you and your experience here! read more

I have NEVER had a bad experience at biolife. It has a spectacular staff and is super clean. The staff is super polite and knowledgeable about their jobs and care about their patients. The free WiFi is a bonus and they have an app that lets you choose the time you want to donate so you have to wait in shorter lines. They pay very well and have frequency bonuses and promotions for each month. They are an amazing group of people and I will continue to come here forever. read more

I have been giving plasma for about 4 weeks twice a week. The Greenville, SC facility seems to be understaffed. This morning it took nearly 2 hours to donate plasma so be prepared. The biolife app is very user friendly and high tech. You can make appointments thru the app. I would think that when they are understaffed and running behind an hour that they could use the app to notify donors instead of turning away people that already had an appointment. I drive 30 minutes to get to the office....you are wasting an hour of my time by not rescheduling while I am still at home. Another suggestion would be to give the floor manager a promotional code for the people that waited in line for over a hour an added $$ incentive. You are not respecting my time. If you don't have the staff, then don't have open appointments. Lastly, I could not find a way to contact biolife via email to recommend these suggestions. There is no way to contact them thru the app nor thru facebook. read more

I made an appointment for the 24th & drove all the way there to confirm I could really be seen on that day, they said yes. This morning they called me to say I had to reschedule.. I told the lady they are fully booked up on the app & rescheduling is impossible, she didn't care or apologize. Just go to CSL plasma if you want to be treated with any respect. read more