Brio is always a wonderful experience because not only is my doctor wonderful but the nurses and the front desk staff are as well . I'm always treated with respect and listened to. I walk knowing that I have quality care. read more

Cannot recommend this practice. Claudia Johnson (provider) seemed knowledgeable for the most part, when i went for a simple annual wellness check, but referred me for further tests, which proved both unnecessary and expensive. I am a healthy male by objective standards. Blood pressure and weight in the healthy range. On NO heart, weight or blood pressure medications. My real issue was being required to provide all my insurance information in advance before the appointment... sending digital images of my cards, and then receiving a $1,273 out of pocket charge bill, including more than $500 for an initial office visit charge. A ~ $75 X-ray charge seemed reasonable though for a toe that I had stubbed and seemed to be slow and healing. I declined the referral for physical therapy on the toe. SMH. I called the office to discuss the exorbitant bill. And explained that I thought medicare would cover almost everything in it. They acted like they didn't know.I said I would be following up with medicare myself and expected they would be doing the same. Called back a month later and found out they'd dropped the ball again.And nothing had been done to confirm the amounts that medicare allowed. They acted like they didn't know I had insurance, and Medicare coverage. Of course.I got the run around saying it was the claims department fault, not billing department's fault. I reminded "Casey" that this reflects negatively on the doctor. I asked who should be held accountable, and she didn't like the question or the way she was being talked to so she hung up on me. read more

Brio Primary Care - Covered by medicare and supplemental insurance, but I got this bill. More than $500 of this is the "initial office visit" charge! - Internal Medicine Near Me - Greenville, South Carolina

I have been going to Brio for several years now and so grateful for this practice. Dr. Bostrom is very knowledgeable and caring. The practice is very efficiently run, and we are fortunate to have this practice in the upstate of South Carolina. read more

I had my second visit yesterday at Brio and was as happy as I was with my first visit. Brio has changed my life and possibly saved it because I have avoided any medical care or preventative procedures for 5 years due to my fear of hearing bad news. A friend referred me to Brio and I couldn't be more thankful. Upon arriving to my first visit, I was greeted by friendly staff members in a beautiful setting. I saw Dr.Holli Johnston. She is so nice and has been very sensitive to my fear of medical procedures. I like that they have a lab in office. I have never felt close to a panic attack or have had my heart rate go up while at Brio unlike I have at other care providers.I'm so thankful Brio is in the Greenville area. read more

Love this practice! The providers are caring and walking in and being seen almost immediately, is unreal!

Brio was recommended to us by our friends who go there. They could not say enough good about Brio, and we totally agreed with them once we went. Their facility is very modern and professional, and very inviting from the moment you walk in. My husband and I were treated so graciously, offered waters, (who does that anymore?) and did not wait more than 10 minutes to see our nurse practitioner Holli Johnston. She took her time to get to know us and our health, and did not make us feel rushed at all. She got to know us on a personal level before doing any health information and questions. She really genuinely cared for us as individuals first before anything else was addressed. We have been with Brio a year, and Holli. They always get us timely appointments, and we could not be more pleased with the care and compassion that has been given us. I would give Brio a 10 rating if they had it! And Holli is the best!! read more

I don't know where to start in terms of accolades towards Brio. I'm a new patient to Brio who, after years of being dissatisfied with my primary care providers, was looking for a practice and a doctor who I felt really cared about their patients vs just being an insurance billing factory. And I absolutely feel Brio is that place. Incredible. My experience to date with the welcoming staff, Hanna who took my medical history and Dr Barrett was INCREDIBLE. I feel I have found a healthcare home who cares about me and wants help me maximize my quality of life. THANK YOU Brio!! read more

The doctor, Dr. Barrett, was intelligent and helpful but only available once a year. The nurse practitioner, Eve, was quick to make assumptions that ignored lab data and risked my health. The billing people are unable to apply insurance payments in a detailed manner or accurately answer questions. Essentially, the office is pretty but the care is ugly. (Greenville) read more

Dr. Holli Johnson is Incredibly Professional, Polite, Helpful, Courteous, Knowledgeable, asks appropriate questions, offers input & suggestions, orders necessary labs & referrals. Fantastic appointment. Extremely pleased. Every staff member did an excellent job. This office cares about Patients!! I highly recommend. JAV read more

Very high turnover at Bella Grove; you get bounced around from NP to NP (I've seen an MD once in 5 years there). Too many mistakes were made with RX's. The facility is nice but they are more into skincare and such and fall way behind in medical. read more

Carolyne Thomas (Elise) is my primary care provider. I am confident that I am in good hands and thankful that I found her. All employees seem to go above and beyond to make me comfortable and they greet all with a smile and a kind word, whether it be to offer a bottle of water or a warm welcome. The spa like atmosphere is beautiful and modern. read more

Everyone in this office is kind and professional. I'm stunned how quickly they have gotten me in and the time spent with me. I have received excellent care and support! I definitely recommend. read more

I left my prior family practice because my physician retired and the office was acquired by Greenville Health System (now Prisma Health). My first experience with them was okay but not what I wanted for ongoing care. So .. after some research, I decided on Brio and was quite pleased with the experience. The check-in process was easy and pleasant. My new doctor is very pleasant and seemed to have a good grasp of my medical history. The person taking my initial lab samples was quick, efficient, and pleasant. However, I have deducted one star for the checkout process and for the person scheduling my next appointment. The checkout person seemed to be confused about the charges and had to go get someone to clarify them. I'm not sure, but I hope I was charged correctly. Further, the person setting up my next appointment didn't pay attention to the doctor's instructions nor my instructions. She booked a date a month later than what we discussed on the phone, so I had to call back and get it fixed. Not the end of the world, but it was an inconvenience. Hopefully these two processes go better in the future. read more

Really like the Drs/PAs. Paige Rostin is very good. She discussed my history and my current problems. Also my meds & if I needed any more or new drugs. read more

This message is in response to "Tyler U" reply - Tyler, After the unprofessional treatment I received from Cara Bostrom, and I was thrown out of the practice, I have no desire for any further communication with you or anyone else at Brio. I have lodged two complaints with my insurance company concerning Dr. Bostrom. In addition to being completely unprofessional, this doctor clearly jeopardized my health and this is totally unacceptable. Brio is supposed to take patient care seriously, which in my case did not happen. I am now under the care of a physician who listens to me, genuinely cares about my health and above all, a physician I trust. To say I am disappointed and angry with Brio and Dr. Bosttom is an understatement. read more

10 years ago I regularly referred friends to this practice. No longer. They seem to have put appearance before functionality, like an uncomfortable chair. Here are some examples from the past 2-3 years. Internal communications are very difficult. Some doctors don't reliably chart details so visits with other providers or emergencies are a nightmare because charts lack key information. An unusual need like running out of medicine on vacation and needing to figure out how to get an Rx is treated as impossible, even though they have done it for us many times before. We've experienced many mistakes such as lab orders not correct and prescriptions not signed. While the office personnel are usually pleasant, they certainly don't go out of their way to help the patient feel valued or in good hands. SO sad to see this excellent practice lose its magic. Would trade the excellent care and personal touch for the fancy new facilities any time! read more

started off pretty good but the longer you are a patient seems the less important you become & it turns into a money grab. The message part of the portal is a joke. still waiting on "leadership" as the advocate said they would contact me..... read more

Went here a number of years and was never seen by a physician. Internal communication is very poor. I waited over a week for a lab result that should have been obtained in 48 hours. I had to ask a manager to follow-up and get the result. Not acceptabl! read more

The music and waiting for a human to answer when you call seems endless. A recording may tell you your call will be answered in 3 minutes, and 2 minutes later it may say 6 min. Magically in 30 seconds, someone may answer. It you aren't in a hurry it can be comical. If you get an appointment and arrive you may wait 20-30 min. I got up to ask to make sure I wasn't forgotten since many others went back. The doctor was running behind, I was told. The care is exceptional. At this point for me, it is worth the hassle. The care has been very good. read more

Incredibly clean/sterilized office. I was very impressed the second I walked into the first door to get onto the elevator. If you are unable to get on the elevator yourself they offer their assistance. Once you ring the bell, they will have someone come get you. When you walk off the elevator, you immediately see the front desk. If you're an established patient you can check-in yourself. However, they do have friendly staff to assist the new patients. I waited for about 10-15 minutes before called to be seen. I did get to my appointment about 15 minutes before my scheduled time. The nurse took great care of me while taking my vitals etc. The NP came in about 10 minutes later. She was extremely pleasant and easy to talk to. I had to get labs which took another 10ish minutes. There was one person in front of me so I did have a little wait. Then again, you're in a MD office, you should always expect some sort of wait. If you're looking for a pcp (primary care physician) I highly recommend this office. If you live or work downtown, this is the perfect location!! read more

I have been going to Brio for about 2 years and have been very pleased with my care. The doctors and nurses always take the time to listen to your questions and concerns without rushing you along. Finding a faith based that is so intentional with your care is unheard of. I would recommend Brio for anyone needing a medical provider in this area. read more

Brio Primary Care - Super clean and neat exam rooms!! - Internal Medicine Near Me - Greenville, South Carolina

As a retired physician and someone who remains in excellent health,I was looking for a practice that was independent,and goal oriented. I struck gold!It is comforting to find a practice that puts patients before profit,and treats you as a person and not a number. This is the best way to practice medicine...hope they can keep this up for a long time! read more

Brio internal medicine is a great place and I don't say that lightly, I have been to many different doctors over the years and I give this place five stars because 1) the office is very clean and you can notice it just from walking in. 2) everyone is so kind I mean everyone I haven't met anyone having bad day yet ;). And to add I have a awesome doctor she takes her time with me and listens and all around is great Dr. Alexander. So if your looking for a group that will treat you with respect I would recommend Brio read more

I have been bouncing back and forth between the Hawthorne Park location and the one downtown since late 2016. I picked my primary care physician based on her being a D.O. (Doctor of Osteopathy), because I had one in Florida and she has been my favorite doctor until I moved to SC. The funny thing is that I have seen her only twice since 2016 and both times she was pregnant with two separate babies. Unfortunately, she decided to leave the practice to stay home with her children (can't blame her for that; wish I could do the same) and now I'm out of a primary. I've seen other physicians over the years and I've liked all of them. Last year when I was 36 weeks pregnant and I was displaying flu-like symptoms, because my husband already had it, they got me an appointment the same day, which was very much appreciated. Their facilities are always clean and look chic. I really like the phlebotomist at this location as she is very friendly and totally skilled at sticking you with a needling and sucking ... I mean extracting your blood. Overall, I am satisfied with the services I have received and will choose to continue to be a patient. Just hoping they have another D.O. I can make my primary. read more

I am a patient at Brio Internal Medicine and see one of their PAs. My experience has never been anything less than exceptional. The facilities are BEAUTIFUL, their team members are care for me as a person, and the doctors, PAs, and NPs never feel rushed or uncaring! I love this place! read more

I called my Dr. At 8:00am unable to hold even water down. I asked for a Rx of zofran to control the nausea. She sent it in immidatly but forgot to sign the Rx form. Fast forward FIVE HOURS and still no script. I am parched but I refuse to vomit again so here I am miserable, thisrty and waiting. I even said if I need to come in, I'd come in. Nope. I was told not a problem, they could call it in. I am furious. My husband just called Brio on my behalf and finally got some answers. My doctor isn't in today so how in the heck could she sign it? Was I informed of this? No. I still have no idea how long it will take to get my script. My husband was only told it was marked urgent. If I don't get it within the next 3 hours, I'll have to go teach my yoga class in this condition (no I can't get a sub and no I can't cancel). I will be seeking a new family Dr first thing tomorrow morning. Signed, a very pissed off patient! read more

Longer wait times than expected. Once in it seems everything I ask about needs a referral to a specialist...what CAN they do for me other than referrals? Good question. read more

Very friendly staff & they are always able to get me in quickly, if needed. Doctors take time with you & really try to understand any problems you are having. read more

I had been a patient for five years and have never been late for an appointment . I had never been to the downtown office and I trusted my gps to get me there. It took me to the west end so I called 14 min after my scheduled appointment and they refused to take me. So it's ok to sit in the lobby at brio for an hour but it's not ok to be a few minutes late. Very unprofessional and very rude. read more

We moved to Greenville in the spring and chose Brio as our PCP.The staff is the most courteous I've ever encountered and Dr. S. is wonderful. She's caring, considerate, and communicates with us in a personal and professional manner. Referrals to wonderful specialists in the GHS have been prompt. Just this week I had a minor incident where I needed to see a doctor for a short visit. I called just before 9am and saw the doctor before 945! read more

Brio is made up of some of the best doctors and individuals you'll ever meet. They're thorough, knowledgable, compassionate, efficient, and savvy. I've had my fair share of doctor experiences across the east coast, and this group is unbeatable. They're doing medicine right. read more