I wanted to share how pleased I was with my son's recent care at Pediatric Imaging of Plano.
My son is 15 and has autism. He has had an extremely hard last 6 months with various challenges.
First of all the staff was extremely caring and helpful getting his MRI scheduled. It required several phone calls with my doctor and insurance company.
The night before the procedure Dr. Ryan Smith called me to learn about my son. He ask lots of questions and wanted as much information about my son as I could share. After learning about my son, he gave me 3 scenarios for the next day.He made me feel good about a plan for the following day.
When we arrived at the center, I was asked to fill out some paperwork and my son was agitated. Fear and anxiety were high.
Within a few minutes, nurse Jacqueline P called him back. Before she asked him to do anything, she introduced herself and told him that she was his nurse and she was there to take care of him. This immediately put him at ease. After getting in the room, she continued to care and treat him with such care, respect, and love that all of the "normal issues" we sometimes have in medical situations were not there. She got him settled in a bed and offered him a warm blanket. Several times, she reminded him that she was there to take care of him. I also noticed she never touched him without first telling him what she was about to do.
Dr. Ryan Smith was absolutely incredible with Levi. He also introduced himself and explained step by step what was about to happen. He treated him with respect and told him up front there would be no surprises, but did need him to agree to the treatment plan.
After the procedure, Levi woke up a bit agitated as is normal after having anesthesia, but the staff stayed calm with him, made him as comfortable as possible and never put any pressure on him to do something a certain way.
I am forever grateful for this treatment and will recommend this facility and treatment team with high favor!
Thanks so much!
Noelle Donaldson read more