Still too cold in the men's locker room. I guess they don't want members using the showers. Not refilling paper towels, I am not sure if the newly hired manager has started yet. The 30 minute workout area got replaced with a few free weights (did not bother removing the 30 minute sign). A few treadmills got replaced with elliptical equipment. Not sure if that will work out, the treadmills were pretty full. Don't bother asking me to reach out to social@planetfitness.com they could care less how this location is run. read more

Planet Fitness - Gyms Near Me - Lee's Summit, Missouri

Always too packed and half the time the machines are out of paper towels, that means most the equipment haven't been cleaned. Smh

Unsure how gyms are regulated by what standards as far as sanitation goes. this club needs a serious overhaul starting from the walls down. Tanning beds are so outdated and disgusting. Broken hooks, shelves, fans in bed, and holes in the walls. Beds are always dirty on the outside and a majority of the time the inside. Stand up bed metal bases are rusting. That's a health hazard. Showers and dressing areas do not get "cleaned". Once again needs cleaned from the walls down in dressing rooms and showers. I have seen lotion sprayed on the walls not budge for over a YEAR! Trash not emptied in the changing rooms for weeks at a time. The high school employees are so inconvenienced when someone walks up to the front desk and needs checked in for tanning. Pretty sure they put u in broken down rooms with broken beds on purpose. I was asked to use a room without a working light. Not a single other bed was being used and the club was not busy. I asked to just switch and was treated like it was an inconvenience. This is getting out of hand. Who runs this place and owns it? read more

If you want to spend time waiting for people to quit texting or watching videos while sitting on exercise equipment you need and paid to use, this place is for you. I didn't, so I quit. But not before talking with management and staff about the problem. I asked if they could at least put up some signs to help deter this mind-bogglingly rude behavior. Nope. Apparently too judgmental for a judgment free zone. Maybe this is just how it is everywhere these days. As useful as smartphones are, they (and social media) have become a blight on our society. read more

Not exactly the most truthful business. I literally keep getting told different things about canceling and if they would be going back to a 24 hour schedule. Than today was told they were not but that I can cancel as of today but would still charge me on the 16th lol enough already. We're out. read more

This planet fitness hires liars. The girl at the front desk lied to me about speaking with someone in regards to guests and the black card. There is no mention that guest cannot use the Spa area with a black card holder. She said she talked with her manager. I knew she lied because I looked inside the break room and there was no one in there. If they lie to clients, then they will lie about anything. This young lady was the one working Friday 13, 2021 at 11am. She needs to be fired. read more

Double billed me for the month of June. location manager refused to help me, stated I need to contact corporate. Contacted corporate, refused to help me, stated location manager needed to process refund. Back to the location manager, refuses to help, states I am probably out the money and there is nothing that can be done. Customer service is non existent, don't expect much from this location. read more

I called Wednesday evening before Thanksgiving to check their hours, but I got a voicemail saying they were busy with other customers. While clubs in Milwaukee and St Louis have hours through noon on Thursday, all of the KC clubs closed Wednesday at 8 pm. There was no indication of this unless you actually went to the club. When I called this morning, the phone just hung up, no message. For a franchise that will allow you to go to other clubs for double the price, this is very frustrating. read more

Planet Fitness - Gyms Near Me - Lee's Summit, Missouri

Joined because it was closer than me driving into work to our gym. The assortment of equipment seems to be good but I'm not happy with the cleanliness at all. For a public place that has a lot of people coming and going I would expect it to be mopped and deep cleaned at least every day. Maybe bring a cleaning crew in at closing time. Locker room floors are dirty, toilets aren't great. I would also expect the workout floor to be mopped as well. Not sure why this can't be done? Its not hard. For now I will stay but I am also looking into something else that would be more sanitary. read more

Gym employees kicked out my guest because I was not with them. Staff is never cleaning, and very unhelpful. Equipment is becoming outdated. Loved my planet fitness in Dallas, Tx. It was 24 x 7 with great staff. The lees summit location could use some pointers. read more

I love this place. It is never too busy and there is always a machine to use. The staff is amazing and always friendly. I started here months ago from another unnamed city owned location and this place is far and above much better and a way better price for the machines they have in the build. The old place had 4 ellipticals of one kind 3 of another 8 treadmills etc. PF has 15-20 of each of the machines I like to use. I have never had to wait on a machine or wait be disgusted by the bathrooms. Overall I am impressed by this PF and it deserves 5 stars. read more

I really Lomé the atmosphere at Planet Fitness. During COVID they have been transparent with hours and protocol. I never feel judged while there and there is always plenty of equipment available. read more

Buyer Beware! Planet Fitness is absolutely shady! I've been there for 2 years. Seems cheap until they charge you 1/3 of the annual fee as a renewal fee. They won't refund it as they state I would need to have notified them prior to them taking it out (which was still pending). Terrible customer service and the bait and switch is pretty shady. Breanna I'm sure had to follow the crappy protocol but did not seem apologetic as I'm sure she deals with them screwing people daily. Good news! Longview is almost the exact same price when including the annual extra charge and they have a ton of extra amenities. read more

By far the best Planet Fitness I've ever been to. The staff is extremely nice and does a very good job at keeping everything tidy and making sure you're greeted when you're entering/leaving. I personally am very happy they closed early for thanksgiving and gave their workers a full day to spend with their families. Having worked retail and not being allowed to take off thanksgiving, it always makes me more comfortable when a business lets their workers spend that quality time with family. I have never had a problem with any equipment, always clean and well maintained. I have never found a team member there without a smile. read more

I love this place, and having a black card is even better. And there's really no judgey people! I had to leave a positive review, I hate how when I look planet fitness up it has one star when it's a great place! I hope to see more positive reviews. read more

We signed on to Planet Fitness because of the flexibility with our schedules initially. I understand when everything shut down for COVID and eventually this location opened back up... kind of. There were certain measures that had to be taken such as distancing and masks... whatever. Also the hours were cut "temporarily" over a year ago and have remained that way since despite most other restrictions being lifted. Also the pizza and bagel was cut and has never been mentioned again. I did not really use that but it shows an erosion of benefits using COVID as an excuse. To make matters worse they have increased our rates so a lose-lose for us loyal customers. I have politely discussed with management and only get a vague "it's up to corporate and they don't tell us anything." So now I am using whatever forum I have to try and at least get some of our hours back because that is my biggest concern (I cannot workout on weekends when I am working because they are only open 7-7... if they could just extend this a little bit it would make a huge difference) read more