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Hyannis, MA

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Planet Fitness

2.7 (6 reviews)
Open • 5:00 am - 10:00 pm
Updated 1 month ago

Services - Planet Fitness

Personal training

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Fitness 500

Fitness 500

3.1(30 reviews)
1.1 mi

fitness 500 is a great gym, from the beginner to the IFBB this is the gym to visit. In the summer…read moreit can be a bit crowded but I'll always get my workout in. I highly recommend visiting Fitness 500 to any one visiting the cape or a local looking for a gym.

As a long time member, Fitness 500 periodically has staffing issues when the employee that opens up…read morethe gym at 5:00 am or 6:00 am (weekend) does not show up. This leaves a dozen+ members waiting in the parking lot guessing when the doors will open or if they should go home. And honestly, things happen it's about how a business handles them that tells the story. That is where this review starts... For the 2nd time this month the person opening the gym no showed. Instead of Fitness 500 using this as an opportunity to go above and beyond or wow members they instead get defensive, testy, and full of excuses. The manager, 'L' may be a fine personal trainer but needs to spend more time learning how to speak to the public when such situations arise (this coming from a career executive who cringes when I read 'L's' emails other members share with me). Heaven forbid Fitness 500 would credit dedicated early morning members, but a simple stand at the door the next morning and proactively apologize would go a long way. Send an email, facebook post, or do something PROACTIVELY to acknowledge the frustration instead of waiting on members to contact you upset. Imagine if you wrote an email to Fitness 500 with your frustration and the next time you came in they said grab a drink from the cooler 'on us' for your trouble. THAT is customer service. THAT is wowing your customers, THAT is something memorable that members share with other members instead of people pissed off talking trash to one another about how poor Fitness 500 customer service is. And lastly.. when the owner gets involved, STOP yelling at members. Multiple members have shared this. We WANT Fitness 500 to be successful. WE WANT to have a fun gym community. Fitness 500 has every opportunity to come out shining in a unfortunate situation that seems to be reoccurring. But fails to do so each time and instead puts down members encouraging them to cancel. Nice!

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Fitness 500 - Our trainers are here for whatever you need!

Our trainers are here for whatever you need!

Fitness 500
Fitness 500

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Atlantis Sports Club

Atlantis Sports Club

3.7(6 reviews)
1.4 mi

Perfect place to work out, sauna, and a swim. I feel refreshed and ready to start my day. Totally…read morerecommend. Bonus; have lunch or play a game of golf and ...... enjoy a show at the Melody Tent, directly across the street.

Outstanding club in every aspect that could possibly be important to a member…read more For starters, and what's most important to me, is customer service. Starting with the owner, Paul. My first time meeting him was punctuated by a HUGE warm welcome and a genuine thank-you for retaining my membership as long as I have, especially through pandemic challenges. The talented staff this man has assembled at this facility sets a standard of excellence that I've never seen at any fitness center or sports club. Secondly, the Club Manager and my personal fitness trainer, Jonathan Kreutz. Started working with John about 3 months and the progress I've made with my physically fitness is nothing short of amazing. Aside from losing 20 pounds, I am the fittest I've been in almost twelve years. Jon's approach to my fitness is tailored to my specific goals and he is always spot-on in terms of balancing safety with breaking through ceilings of strength. Everything he explains to me is in language I understand. He sets a bar for personal training that no other can measure up to; he IS THAT GOOD!!! Holds me accountable for food intake, regularity of gym visits, and does it all with the perfect blend of kindness and seriousness that could not work better for me. I cannot say enough about the value I feel I have received on the money I've spent on his VERY reasonably priced 4-visit training packages. Thirdly, the ancillary staff. Harrison is probably the strongest reason for my return to the gym after having a dormant membership for several months through the pandemic. He handled my concerns and questions on returning to the club with the utmost care, kindness and respect. I've told him myself that he is the front-line reason why I returned to the gym and did not terminate my membership after having been a gym "donor" for far too long. I would be remiss not to also mention the legendary customer service provided by Patricia. Her warmth and kindness make me feel like family at Atlantis; and, the physical fitness she displays as a middle aged woman is a remarkable power of example. Simply awesome! Lastly, the facility itself. The pool is always treated, always clean, and always the perfect temperature. No doubt that fitness centers have suffered enormous loss of income through pandemic times. This facility never dropped in standards for cleanliness. It is encouraging to see that almost every week over the past few months of COVID "recession" I've noticed more and more improvements and investments in general upkeep. Keep on keeping on Atlantis!! Best value on Cape for your money in investing in your fitness. Hands-down, without a doubt.

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Atlantis Sports Club
Atlantis Sports Club
Atlantis Sports Club - Enjoy the pool with my family and have lunch at the outside shack bar.

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Enjoy the pool with my family and have lunch at the outside shack bar.

Planet Fitness - gyms - Updated October 2026

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