This place is amazing Outstanding customer service Adrian…read morewent above and beyond helping me to get my daughter dress clean on time The dress was spotless and picked up same day If I can give this place $10 stars I'll do

I've been coming to this cleaners since 2007. It was my go-to spot in Downey for years, especially…read morebeing Mexican- owned, and I stayed loyal even through small issues over time because I'm not the type to make a big deal out of things. That loyalty clearly meant nothing. Recently, I had an item done (not naming what it was), and they did it wrong. When I went back to have their mistake fixed, instead of owning it, I was met with attitude like it was somehow my fault or like I should've just taken the loss. After nearly two decades of giving them my business, that's the treatment I got. On top of that, their prices have gone up significantly. I understand everything costs more nowadays, but when other cleaners in Downey are offering better service and better prices, there's no excuse. That interaction was the last straw. After years of loyalty, this place made it very easy to take my money elsewhere. I've already found a new cleaners in Downey that values customers and gets the job done right. No hard feelings.

The lovely lady fixed my zipper on my back pack in 5 minutes FIVE STAR . Will definitely go back…read moreforever.

Every time I've tried to get clothes dry cleaned or altered here the people working there are so…read morerude and I don't understand why. I gave them a few tries because it's close to my work but never again with the terrible attitude and customer service.

Ara is great!! Got my dress shortened in a quick turnaround compared to other places. It looks so…read moregreat! I definitely recommend!! He's so nice and understood what I wanted. He's been at this location for 40 years!

I needed my tuxedo tailored for my wedding and Ara of Gem European Tailoring did a fantastic job!…read more No need for an appointment. I just walked in and Ara got right to work. He pointed out several spots of my tux that needed attention. Pinned the alterations, scheduled my pickup, and was out the door in under 20 minutes. After driving home, I decided I wanted to pick up my tux a few days earlier, so I called Ara and asked. He was super accommodating and moved my pickup up a few days, free of charge. My alterations included taking in the jacket, shortening the sleeves, and hemming/tapering the pants. Everything was done cleanly, professionally, for a fair price, and with friendly service! I'll definitely be coming back here for any future tailoring needs.

Had my wedding dress altered here and it was amazing! Rosa knew exactly what to do to alter it to…read morefit my body well. She even added a bustle and made sure it was ironed before she had me pick it up. It was 2 weeks til my wedding and she accommodated me despite my procrastination. Overall, quick and easy experience.

friendly and helpful! the price point is great especially in this economy…read more convenient parking and located in the best of Norwalk

Opening hours can be finicky right now. I'd suggest calling in, but not sure if they pick up…read moreeither. Seems like a family owned shop. I was interested in getting service here. I spoke to the older lady owning the shop once and she seemed busy so there was no small talk just a brief answer and ran back to the shop, which is fine. I came back the week after to drop off something to get tailored and there was a notice on the door of a family emergency and they were closed for the week. I came back two weeks after at 3pm, and they are closed, but no notice this time. Hours posted are until 6pm. It's probably a bad time for them. I'll revise the review if/when I get my garment serviced.

I needed to get some pants hemmed. I had two pairs of pants and for some reason the seams got…read moreundone for one of the legs. And for some reason it was the left leg for both pairs of pants. I came in and asked them to hem. It cost $12 for both pairs. Maybe because it was only one leg on each pair of pants. They were pretty fast. It got done in two days. When I went to pick it up, I couldn't find the slip. They still let me pick up but asked that I have the slip next time.

I brought my dress here to get the straps altered. They only did one strap and found out when I put…read morethe dress on for my engagement photos. I brought the dress back and the lady laughed and asked if I wanted the other strap done. Umm... ?!!! Obviously what kind of question is that. I didn't pay $80 for one strap and hemming. Then it took a week for it to be completed since I didn't need it right away. I thought it should have been a priority but it clearly wasn't. Save your money and go elsewhere.

Took several pants for alterations. When I returned for them they had not been done. I asked why…read morethey weren't ready and they couldn't give me an answer. I had to leave the pants there another week. While it took them 2 weeks to get my pants done I must say the work was done well. For alterations they do good work, but don't rely on the work getting done on time.

The sweetest people and they did an amazing job!! I will bring Al of my clothes here from now on!read more

Awesome tailor shop ran by the sweetest couple and their Cat. I've been coming here a lot. The…read moretailor is a master. Please support small businesses like this one. Whenever you need alterations, this is where you go!

Good spot smooth and easy, but i would not recommend to bring black clothing here they tend to…read moreleave hard fade spots, brought a all black hoodie valued at 300$+. Not anymore

Love them the owners are lovely couple . i've been coming…read morefor years. I live about 20-25 min away totally different city and I still prefer to make the drive to go to them .

Fantastic job everyone with hemming and dry cleaning. You get what you pay for as well. Nice and…read morefriendly too!

**BEWARE** I've been…read morea customer here for about 3 years, which is why this situation is so disappointing. My fiancé brought in my coat (retail value $530) to be dry cleaned in February. When he picked it up, it had been severely damaged. The material is melted and ripped, and the coat is no longer wearable. When I followed up with the business, they offered $200, which does not reflect the cost to replace the item. I located the exact same coat currently available for $319 and asked if they could cover that amount so I could replace it, but they refused. They stated the damage was due to the material and not their responsibility. However, the type of damage (melting and tearing) clearly suggests improper cleaning. If the item was too delicate to clean, that should have been communicated before accepting it. They also claimed a warning was given at drop-off, but my fiancé does not recall being told this. Additionally, when I asked about filing a claim, I was told they do not carry insurance. I understand some time has passed, but as a long-time, loyal customer, I expected a more reasonable resolution. This was handled poorly, and I cannot recommend this business based on this experience!

Best laundromat I have been too! We live in paramount and drive to Norwalk just to use this…read morelocation The owners are nice and the employees keep the place amazingly clean and the dryers actually dry the clothes the first time. They are honest and kind and will go far because of this

We have laundry onsite at our building but it's a bit pricey so we came here. As soon as we arrived…read morewe were greeted by the owner. Super friendly staff and wow, the cleanliness of this place is amazing. We'll definitely be coming back. We also just noticed they offer a wash and fold service so we'll for sure be back. Also, love the cute laundry decor