Cleaners & Alterations is conveniently located near my house. They provide excellent customer…read moreservice and do fantastic work. Although parking is limited, with six spaces, I have never had a problem finding parking whenever I come. This hidden gem of a cleaners is loved by the community for its quality service. Every time I visit, I notice a wide variety of clothes being processed, from police uniforms to restaurant attire, indicating a diverse clientele. When I drop off my clothes for cleaning, they are usually ready in 4 to 6 business days, so it's best to plan accordingly. Their prices are very competitive with other places. On my last visit, I dropped off six jerseys, one hoodie, and one shirt, and the total cost was $37. However, please note that this place only accepts cash for payment, so be sure to bring some money with you when you come to pick up your clothes. If you need a reliable dry cleaning service, I highly recommend giving this place a try.

Front lady with glasses is sooooo rude I've gone twice in a year and every time she reminds me why…read moreI don't go here! If she's not the owner the owner should put cameras and see how rude she is. If she's is the owner jeezzzz hope she learns better customer service all I ever ask for is pricing kindly and she always responds I'm to busy maybe next week so rudely I wish I could submit a video of how rude she is. The sweet lady at crystal cleaners (4 min away from this place) is 100% better and cheaper

Service was great and my clothings were done pretty well! Price was also reasonable. If anybody…read moreneeds their clothing tailored, this is one of the good places in Norwalk

I needed my tuxedo tailored for my wedding and Ara of Gem European Tailoring did a fantastic job!…read more No need for an appointment. I just walked in and Ara got right to work. He pointed out several spots of my tux that needed attention. Pinned the alterations, scheduled my pickup, and was out the door in under 20 minutes. After driving home, I decided I wanted to pick up my tux a few days earlier, so I called Ara and asked. He was super accommodating and moved my pickup up a few days, free of charge. My alterations included taking in the jacket, shortening the sleeves, and hemming/tapering the pants. Everything was done cleanly, professionally, for a fair price, and with friendly service! I'll definitely be coming back here for any future tailoring needs.

I had my wedding dress altered by Rosa and she did an amazing job! It took a little over 3 weeks…read more(which is faster than most places). This included adding bustles, hemming a few inches off, and taking in the waist. She even added a few extra clasps to the back button area just for security and added a finger loop for my long train. I think the pricing was a great value, but it will depend on material type, amount of layers, etc, do call ahead of time for a rough estimate. I will definitely keep coming to her if I have any other alteration needs!

I recently had several suits altered at Rosa's Dry Cleaning and Alterations, and I couldn't be more…read moresatisfied! Rosa is extremely professional and is great at communication, ensuring that each piece of clothing was tailored to my exact liking. The fit of my suits is perfect, which is essential for my work attire. The pricing was very reasonable, especially considering the high quality of the alterations. I was also impressed with the quick turnaround time; my alterations were completed within the week. Overall, I highly recommend Rosa's for anyone in need of alterations. You won't be disappointed!

WE ARE BEGGING YOU!!! FOR THE LOVE OF GOD DO NOT COME HERE!!! THIS PLACE IS AWFUL AND THE OWNER…read moreAND LADY IS AWFUL! This was one of the worst experiences I have ever had with any business. They completely ruined not one, but TWO dresses for my future mother-in-law right before my wedding. One dress was literally cut open with scissors from the front where the mesh is, leaving a huge hole in the fabric because of their carelessness. Instead of properly fixing their mistake, they covered it with beads that look absolutely ridiculous. The dress is ruined. The beads don't go there and ruined the effect of my mother in law's dress. The second disaster? Both dresses were hemmed way too short. We specifically explained that these were gowns for a BLACK-TIE wedding and needed to touch the floor. Somehow they still managed to cut them so short that the shoes show. How do you ruin the most basic alteration request? A hem? We're talking about dresses worth hundreds of dollars that can never be restored to their original condition. One was $800 and the other was around $550. We trusted them with important dresses for a once-in-a-lifetime event, and they destroyed them. What makes it even worse is the attitude. No accountability. No professionalism. No concern whatsoever for the damage they caused. So many excuses and pulling down the dress when clearly that's doing NOTHING. Just rude, dismissive behavior while we stood there looking at dresses they ruined and trying to fix it in a cheap and unprofessional way. Now we're one week away from my wedding, scrambling to figure out what to do because of their incompetence. The stress, frustration, and money they've cost us is unbelievable. If you value your clothing, your money, or your sanity, go somewhere else. There are plenty of alteration shops out there. This is NOT A PROFESSIONAL OR A GOOD ONE. SAVE YOUR MONEY AND SANITY. We want our money back, we paid for professional alterations and instead received damaged, poorly altered dresses that can never be returned to their original condition. You had one job: alter the dresses correctly. Instead, you cut a hole into one gown, covered your mistake with mismatched beading, and hemmed both dresses far too short despite being told they were for a black-tie wedding. The result is hundreds of dollars in damage, unnecessary stress, and a ruined experience for our family right before one of the most important days of our lives. I genuinely wish we had read a review like this before trusting them. We trusted them with dresses worth over $1,000 combined, and you ruined both of them. No customer should have to pay for that. We expect a full refund and would strongly encourage anyone considering this business to take their clothing elsewhere before they end up in the same situation.

Opening hours can be finicky right now. I'd suggest calling in, but not sure if they pick up…read moreeither. Seems like a family owned shop. I was interested in getting service here. I spoke to the older lady owning the shop once and she seemed busy so there was no small talk just a brief answer and ran back to the shop, which is fine. I came back the week after to drop off something to get tailored and there was a notice on the door of a family emergency and they were closed for the week. I came back two weeks after at 3pm, and they are closed, but no notice this time. Hours posted are until 6pm. It's probably a bad time for them. I'll revise the review if/when I get my garment serviced.

They have horrible customer service here. I took my work shirts here to get cleaned and when I went…read moreto pick them up the girl at the counter told me my shirts were not done because they were left at the front counter for days. Mind you my pickup was on Thursday and this was Friday. I dropped them off on Monday. Then another incident when I had a zipper repair it was supposed to be done in a week. I went to pickup my item and was told it wasn't ready that they never even ordered the zipper yet and it would be another week. I asked for a refund took my items and never went back. Go to Norwalk cleaners on Alondra. They are cheaper and have things ready when they say.

I brought my dress here to get the straps altered. They only did one strap and found out when I put…read morethe dress on for my engagement photos. I brought the dress back and the lady laughed and asked if I wanted the other strap done. Umm... ?!!! Obviously what kind of question is that. I didn't pay $80 for one strap and hemming. Then it took a week for it to be completed since I didn't need it right away. I thought it should have been a priority but it clearly wasn't. Save your money and go elsewhere.

The sweetest people and they did an amazing job!! I will bring Al of my clothes here from now on!read more

2023: new year, new me, right? Well, in trying to put this mantra into motion, I saw the pile of…read morenew work pants that have been in my closet waiting for me to get off my lazy butt to finally get them hemmed so I could actually wear them, so I looked up local tailors and found European Tailors. It's been ages since I last had alterations done (pre-pandemic at least!) so I didn't even know what the going rate was to hem women's work pants. After reading the positive reviews about their excellent skills and reasonable prices I took 4 pairs to them. This is a small shop inside an older shopping center in Artesia that also houses the Nilly's Neighborhood Burger joint and a PCB Bank. It's run by a husband and wife (I think the gentleman mentioned they're from Turkey). I tried each pair on so he could pin them to mark how much needed to be hemmed. I asked if they would use the original stitching as some alteration places in the past just used a machine to stitch a straight line across which didn't match the original hem. They said they could. Usually the turnaround time is a few days, but since they were so busy he asked if I could come back in one week. I didn't need the pants back soon so that was fine. I was charged $12 per pair which I felt was extremely fair. As I drove away I realized that I actually did need one of the pants back a day earlier than agreed upon. I called and asked if it was possible to expedite that one pair and the rest could be finished later. The kind tailor said no problem. To my surprise when I stopped by to just pick up the one pair I needed sooner, he had completed all 4 pairs. He did a wonderful job - my pants were beautifully hemmed. Excellent tailoring skills, friendly husband/wife duo, and good pricing. I will definitely be bringing all my alteration business here from now on.

Good spot smooth and easy, but i would not recommend to bring black clothing here they tend to…read moreleave hard fade spots, brought a all black hoodie valued at 300$+. Not anymore

Love them the owners are lovely couple . i've been coming…read morefor years. I live about 20-25 min away totally different city and I still prefer to make the drive to go to them .

We have been coming here for years now and have had nothing but a good experience. Their prices are…read morefair and the work they do is good. Everyone who I have interacted with has always been very kind. I am grateful to them because they saved my Prada purse after my son spilled his entire lemonade on it in the car and didn't tell us for 30 minutes. I highly recommend this business.

**BEWARE** I've been…read morea customer here for about 3 years, which is why this situation is so disappointing. My fiancé brought in my coat (retail value $530) to be dry cleaned in February. When he picked it up, it had been severely damaged. The material is melted and ripped, and the coat is no longer wearable. When I followed up with the business, they offered $200, which does not reflect the cost to replace the item. I located the exact same coat currently available for $319 and asked if they could cover that amount so I could replace it, but they refused. They stated the damage was due to the material and not their responsibility. However, the type of damage (melting and tearing) clearly suggests improper cleaning. If the item was too delicate to clean, that should have been communicated before accepting it. They also claimed a warning was given at drop-off, but my fiancé does not recall being told this. Additionally, when I asked about filing a claim, I was told they do not carry insurance. I understand some time has passed, but as a long-time, loyal customer, I expected a more reasonable resolution. This was handled poorly, and I cannot recommend this business based on this experience!