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    Planet Automotive

    5.0 (7 reviews)
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    Services - Planet Automotive

    Auto brake repair

    Auto engine repair

    Auto HVAC repair

    Auto light repair

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    Buddy's Auto Diagnostic and Air Conditioning Service

    Buddy's Auto Diagnostic and Air Conditioning Service

    (56 reviews)

    The air conditioning in my 2005 Honda Element had been blowing cold on and off, unrelated to any…read morefactor I could discern. A certified Honda place could find nothing wrong. Found Buddy's online with good reviews, called, and they said they would look at it as soon as I wanted to stop in. Did so that day. AJ and John spent a good half hour checking it out with their diagnostic equipment. Took the refrigerant out and found there were 2 ounces too many in the place where it goes. They found no other issue. Turns out that too much can be as bad as too little. They thought that would fix the problem. One month later and and after long drives on two hot days from Tucson to Payson and back, it is clear they were right and it is working great. . They didn't even charge me. These guys know what they are doing and could not be more fair and honest. I am going to trust them with my future auto mechanic business. What a great experience with a business. Thank you. Remember to ask to meet Buddy when you go!

    Worst experience with an independent auto repair shop. If you want to be quoted one price, and then…read morereceive an inflated bill after the work is done (without a verbal or written authorization), then be forewarned. The owner John does not honor his quotes, has a foul mouth, and he will threaten to undo work that has been completed if you are not happy with his bill. Your vehicle will be taken hostage and I believe he is disturbed enough to follow up on his threats even if they harm him as well. It took a month and a half to complete the work and in all that time, he didn't have the professional skill or good business sense to tell me he had to adjust the original estimate. He was "too busy" to speak with his customer. Details if you are willing to read more: I read the Google reviews and this appeared to be a reputable shop for A/C service. I am now suspect of all their positive reviews. I initially received what I believed to be a reasonable quote and authorized them to do the work. I had to wait to return with the car because they had to source two small bolts. It was extremely difficult to receive any information from them and it was weeks before they scheduled to have the work done. I was finally told to drop my car off on a subsequent Monday and received no news for several days as I tried to determine when the work would be completed. Oddly, they do not work on Thursdays. Moreover, they pretty much work when they feel like it and never in the mornings. The shop usually starts their days sometime around noon. I was contacted on that Friday and told my car was ready, approximately six weeks after I first had my AC checked and diagnosed. It was only then that I was advised my bill was $300 over the original estimate. I addressed the discrepancy over the phone with John who told me they don't have time to call when they run into a problem and just proceed with unauthorized work saying all his customers are "happy to pay". Doubtful. And just to be clear, that is illegal according to Arizona law. He then proceeded to childishly tell me he would undo the work and return my car to the way I brought it in and I could go somewhere else to get my car fixed if I wasn't happy with the bill. He used some colorful language, F this and F that which clearly demonstrated his mental acuity and that I would have to pay up under duress. He called me back a second time that same evening to tell me his mechanics feelings were hurt, seriously, and that he didn't think he could control AJ from undoing the repairs and that I was an unappreciative client (because I expected a revised quote before the work was done). I'm uncertain if John has control over his employees which seems strange to me. In the end, I had no recourse than to pay whatever he wanted to charge to get my car back. My car was being held hostage for payment and subject to damage if I didn't pay for the unauthorized work. I would not be surprised if they damaged something on my vehicle that I couldn't detect until it was too late. He insisted I sign his new inflated quote, which I did under duress, after he said to AJ, "I don't' trust this F**king guy." He knew already he was in the wrong and was taking steps to cover his tracks. It doesn't work that way, we have rights. It's not legal under Arizona law to hold a client's car hostage. John doesn't take responsibility for himself or his employees. If he responds to this posting he will have a tantrum blaming me for his failure to not only follow the law but to practice basic rules of courtesy and business law. My only mistake was choosing this shop over other's who very likely know how to follow simple rules which protect them as well as their clients. For those of you who don't know, The Arizona Attorney's General Office accepts this type of complaint and will open an investigation. Exercise your rights, I will.

    Planet Automotive - autorepair - Updated May 2026

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