I want to preface this by saying I had written a review on google about this location when I had…read morefirst visited, and that was because the staff that were helping me were genuinely really nice, courteous, respectful, and understanding of my situation. I spent about 30 to 45 minutes in the store and most of that time was just standing by and waiting to speak to someone while I picked out glasses, and more waiting while they looked at my insurance.
I did not see an optometrist at this location, and that was mostly due to the reviews I've seen here and on google, and I take my eye care very seriously. I came in already having my prescription from another optometrist at vision works, and then I came here to select frames.
TO BE CLEAR, this review does not factor in the optometrist at this location, only the customer service
I changed my glasses once every year or every year and a half, and I've all the places I've been to, the staff here have give me the most pleasant and honest experience I've ever had when selecting my frames, going over my options, and providing an unbiased review. LensCrafters and vision Works have constantly tried to upsell me on designer lenses and frames, memberships, different payment, plans, and gift cards, and all manner of needless crap.
Here: I was given a tray, told to browse their selection (which granted is a little limited considering the space) while they assisted other customers, I picked out four pairs, tell them exactly what it is. I do for a living and what it is I needed (2 pairs, one for indoor use with a blue light filter, one for outdoor use with transitions for driving), I gave them my prescription insurance, they scan with them look at the frame that I had selected commented on the fashion and style, I made a decision, look in a payment plan and I left. Was told I would receive a text when my new frames are ready within a week. I went on Saturday and it's now Thursday as I write this
No upselling, No crazy recommendations for any of the premium Ray Bans or weird sports gear, I got what I needed in a very friendly and costumer first manner.
-the selection they have is limited
-waiting was a little , but not a bother you can run errands while you wait or consider more options.
-very friendly customer service
-Very quick delivery
If you're on a budget and need a new pair of flames in a timely respectful manner, go here.
I only gave a four star because I cannot comment on the doctor(s) appointed here.
The reviews mentioned such are a little old and I recommend you do your own research and only go to who you trust for your prescription and lens recommendations