I am truly appalled by the negative reviews I see here. My children were patients of Touchpoint for…read more16 years until basically, the kids grew up, went to college, and my insurance changed. Touchpoint is one of the few brick and mortar physician practices that have not been bought out by Summit Health or Atlantic Health yet, and as a result, I was actually able to have my kids be seen on the same day for a sick visit (you just have to call early in the morning for one) and on two occasions, my kids were seen on a Sunday because the on call doctor was following up with my kid from an ER visit, and on the other occasion my son was very sick so the doc let us come in for a strep test. As for the comments that complain about form charges...completing forms takes extra time at the end of a physician's day. Pediatricians are already reimbursed very poorly by insurance companies. You are paying for their time at the end of the day to complete all those irritating school forms. In all my 16 years with Dr Shaw and her team, I have never had any problems with rudeness with the staff. The staff always followed up with me appropriately. The doctors were always thorough, kind, hardworking, and smart. To just complain about the cost of forms and the front desk is not a fair or balanced assessment of this practice.

I brought my children there for two years and I was consistently disappointed. The doctors were…read moreaverage at best and misdiagnosed my daughter a couple of times, the facility made things unnecessarily difficult and the receptionists were incredibly rude and flippant. Very disappointing, I would recommend bringing your children elsewhere

We chose Dr. Lon as our daughter's pediatrician, based upon a friend's recommendation. Since her…read morebirth, he has been wonderful to us. You can get a same-day appointment when the need arises, and you almost always get taken to an exam room immediately upon arrival. Dr. Lon takes a very practical approach to our daughter's care, and will spend time with us to explain specific conditions and appropriate treatments. We are very happy with Dr. Lon!

I have four children and we have been going to Dr. Lon for 20 years. Three of my children are…read moreasthmatic and we have had a variety of illnesses and medical issues through the years. Dr. Lon is very accessible and always returns phone calls. It is possible to schedule a sick visit quickly, and the office wait time is short. Dr. Lon is a very good diagnostician and takes the time to answer questions. He is also open to providing details about more than one treatment option. Dr. Lon and his staff are great, and I highly recommend them!

Super accessible! My first contact with this group of pediatricians was with the birth of my older…read moredaughter over 2 years ago. My coworker had recommended them. Of the group, Dr. Teresa Manocchio (pronounced like Pinocchio) is my all-time favorite. She has a warm bedside manner and an honest, down-to-earth personality. She's a natural. The entire staff including nurses and receptionists (who can validate parking) are great with children and their parents. In the waiting area, there's a spot for parking strollers and Nemo and Dory impersonators in a fish tank that separates healthy and sick patients. While receptionists can book appointments, online scheduling's available on a "patient portal" for $69/year for one child (and $30/year for each additional child). Visit notes, recommendations, and vaccine information are shared on the portal but more importantly, future appointments are easier to schedule with any doctor you wish. For regular check-ups, bringing a blanket helps keep babies warm when they need to be stripped to their diaper. One time I forgot and had to use my hoodie. Wait times typically range from 5 to 15 minutes. The staff's pretty mindful of keeping healthy kids away from exam rooms previously occupied by a sick child. The doctors use current best practices and fully answer any questions. They also perform ear piercings for $100 which includes a starter pair of earrings from a selection of 5 choices. I suggest bringing a book or toy as a distractor for immediately after the piercing. For semi-emergencies, you can call for a same-day appointment with the doctor on duty. I love this group so much that I recommended them to my brother's family. It's a matter of trust.

We've been going to see this practice for over 5 years now. We love all the doctors, nurse…read morepractitioners and reception staff. We always get the best care.

Pleasant place and physician to have your child get checked by this pediatric place. They are…read morelocated at the rear entrance. Ample of parking space. See images and video for reference

My Dr, Dr. Britni Minifra is more than Outstanding! She's extremely smart, caring, and thorough. I…read morehighly recommend Dr. Manifra, she's the best. BUT BUT BUT, Dr. Minifra is on an extended maternity leave, and left her patients care to her assistant, Denise Hernandez A.P.R.N. On December 18th, I made a video appointment with Denise, during this call everything went well; as usual. I was told by Denise as we ended the call, to follow up in 2 weeks. TWO WEEKS LATER...... I go to MyChart to schedule a follow-up with Denise, and I can't schedule an appointment, there are NO PROVIDERS LISTED!! Also, there was no way to send a message!! I call the office next, and I'm transferred to someone who tells me "You've been discharged from this practice!! SHOCKED!! ME?? WHY?? All that was explained to me was that "They are short staffed". Next, I was told that they would provide 1 month of medication while I find another provider. Now, for most people this might be ok, but for me, I'm on Controled Substance meds, and finding another provider is More than Difficult, and I explained them of this; THEY DID NOT CARE!! Being a patient with 3 chronic conditions in need of continuous medications, this type of behavior should be ILLEGAL!! Doctors take an oath, to "DO NO HARM", these Doctors Harmed Me Terribly!! STAY AWAY FROM THIS PRACTICE AT ALL COSTS!!

This is a complaint about the office staff and who ever the covering physician was today, August…read more13, 2021. At 630 this morning, I realized I had forgotten to pack my thyroid medicine to take with me on vacation to Boston. I called and left a message requesting a prescription be called in for 5 tablets. I gave all of my personal info, and provided the location and phone number of the local CVS, which was in Salem, where we'd be spending the day, as well as my own phone number. I did not receive any call back confirming that the message was received, etc. So I called again, at about 9:35. I was told the prescription had been "called in". Ok, great. We did some sightseeing at I went to the CVS at 11:30 assuming the prescription would be ready or nearly ready. I was told it was never received. Called the Dr office again. I was told that the Dr on duty never looked at it because he was busy with patients. Ok, but I'm a patient also, and I had iniated this request in the early morning, so could they please ask him to do it between patients she said she would ask him to do that. I returned at 1:30... STILL NOTHING. I called the Dr office and was told the same story. We went to lunch. I called the pharmacy at 330. THE PRESCRIPTION WAS A) NOT CALLED IN TO THAT LOCATION, BUT TO ANOTHER ONE IN SALEM; B) THE DR PRESCRIBED *A*FULL*30 DAY* SUPPLY* which I did not ask for, and the prescription coverage denied it because I'm not due for a FULL refill until October. NO KIDDING. BUT I ONLY ASKED FOR F I V E TABLETS. I called the Dr office A G A I N, told them what they did which was WRONG, and they proceeded to pit me.in hold then hand me off to someone who expected me to start from the beginning to explain it to her. NO THANKS. I called the CVS back, worked with the pharmacy to only fill it for 5 tablets, for which I had to pay out of pocket since the INEPT DR OFFICE called in the WRONG QUANTITY so the pharmacy could not run it through my prescription coverage for less than 30 day supply. I. AM. LIVID. I've NEVER dealt with such ineptitude in my life.

Nice, fast, super clean and friendly Would go again for…read moreweekend and after hour visits

Very clean location, easy to park, friendly staff, and I never feel rushed. I took my 15 month…read moredaughter there 3 times. I've had a great experience each time.

I went to the ED in the morning around shift change. Both nurses were fantastic and timely with…read moremanaging my pain and giving fluids. I had an older gentleman transport me to ultrasound and cat-scan, he was so kind, funny, and helped keep my spirits high during a high-stress situation. The tech at cat-scan was also so kind and lovely to me. I was in and out in under 4 hours with extensive testing, and sent home with antibiotics and pain management. Doc was kind, efficient, and knowledgeable.

Overlook has been our hospital for over 35 years, and the care, quality, and overall experience are…read moreconsistently A+++. It's no surprise that Overlook is ranked as one of the best hospitals in New Jersey -- the entire Atlantic Health System is outstanding. I will be forever grateful to the Overlook Breast Cancer Department for discovering my breast cancer during my routine yearly mammogram. I am thankful to the oncology team to be here. Every department and office experience were lovely and knowledgeable.

Dr. Cerdena has been the pediatrician of our two sons for more than ten years. She is caring and…read morevery professional. I am particularly impressed with her responsiveness: she responds quickly to calls and texts even after hours and provide good guidance on whether to come in for a visit, go to the ER or else. She is very reliable and we recommend her highly.

First, her office is not on Springfield Ave., no it's in Overlook hospital in Summit now…read more Everything is brand new there, and still being worked on, so if you don't mind walking through construction (which I don't, i find it kinda interesting! lol) you'll do fine. I found Dr. Cerdena to be very informative, encouraging, and loving with my son. She has a spaced out vaccine calendar schedule, giving max 2 at a time, and didn't blink when I said we were moving to Africa... but instead grabbed my sons hand (he's 2.5 months) and exclaimed at all the adventures we were going to have. I liked her immediately. She then reassured me on the medical facilities on the cities in Africa we would be at. Nice. All in all, I really recommend her. It's refreshing not to have to fight the vaccine issue, or international travel.