My child was seen by their office from birth- 7 months old until we ultimately had to switch. In…read morethe short time we had received multiple conflicting advice from the nurses and doctors, sometimes during the same visit! For example, one visit a Nurse said, great weight gain! At the same visit Doc said weight gain is concerning. One doc said she no flat spot. Other doc said big flat spot and in need of PT and helmet.
I even had one doc tell me, "well, the AAP guidelines recommend XXXX, but I don't". I'm a healthcare professional myself and I have a real problem with that.
The last straw was we came in for a scheduled flu shot appointment. In advance of our scheduled visit I called the nurses expressing concern about my child's diaper rash. They offered to look at it during the planned flu shot appointment. We arrive, flu shot is given, we ask the nurse to please check the rash (mind you, my child has nothing on but a diaper at this point and the nurses previously offered to do so over the phone). She tells me NO I have to make an appointment. And they are very busy right now but I can wait in the waiting room if someone becomes free. And on the way to the waiting room she says no one is available. Sigh.
When I decided to leave the practice, I asked for my child's medical records to be transferred to the new practice. The admin tells me, something to the effect of, "sure, I'll just need 25 dollars and you can come in and pick them up yourself". She says, "the state of NJ allows us to charge up to $1 per page so we do". It took all of my strength to pay them, pick the documents up, and not fight with them. I didn't make a scene because I am grateful my child is healthy and grateful we are out of there before we truly needed their help. Sharing so others can be well informed when making the decision on a pediatric practice. Despite all the wonders I was told I honestly had the worst healthcare experience there.
