I went to this doctor because I thought I might have strep throat. Normally I hate doctors, but I had a big weekend coming up and I thought that if I did have strep, I should get on antibiotics asap instead of being stubborn.
I picked this doctors office because they were close to my work, and covered by my insurance as an in-network provider, and Cluny Lefevre had good reviews on the internet elsewhere.
Basically my experience boils down to a couple things: Most of the people there are very good people, but I will probably look for a new doctor.
I had an appointment, but still had to wait half an hour to sit with the nurses and get the strep test. There were two nurses in the room; one was kind and knowledgeable, the other one was harsh and questioned my answers to the intake form as if I didn't know my own medical history. She rarely looked at me, and never introduced herself. Her phone rang while I was in the lab room. Not the kind of care you want when you feel like crap already.
Next I waited another HOUR to actually see the doctor. By that point, I had already gone back to the nurse and found out my strep test was negative so I wanted to leave without bothering to see the doctor. The receptionist told me the doctor had to see me because I was a new patient though, and she called the doctor, and she came out in a few minutes.
Dr. Lefevre was very calm and knowledgeable, and took time to answer questions when I asked. Nonetheless, she never introduced herself, and she also seemed like she felt rushed and stressed and just wanted to finish with all patients and go home. The nurses never took my temperature, but she didn't bother to do so when I sat with her either.
Then before I left the receptionist told me I had a $500 deductible on my insurance and would have to pay for the whole visit out of pocket. I called my insurance company when I got home, and they said that was not true, and that I should call the doctors office back and ask them to bill the insurance company, and then they would bill me for the remaining. (I probably should have paid a co-pay???)
All in all, I hope to find another doctors office with a good doctor AND friendly, functional, competent staff. read more