Absolutely fantastic customer service from Rep Jessica out of Taunton. She was so helpful and…read morepatient. I wish I could give her more than 5 STARS!!!

I had an extremely disappointing experience at Sullivan Tire in Raynham MA and would not recommend…read morethis location. I went in for what should have been a simple installation of two new tires, yet it took nearly two hours to complete. Throughout the visit, I felt ignored and dismissed because I was a woman, and the customer service was unprofessional from start to finish. When I left, my vehicle had serious front-end issues that were not present before. I returned, waited another two hours, and was told they had test-driven the vehicle twice. Despite that, they still returned an unsafe vehicle to me. They claimed it needed further diagnostics but said it wasn't something they handled and told me I could come back later in the week to have it checked. After leaving, I quickly realized the vehicle was still unsafe to drive, so I returned once again. I waited almost another two hours before a different technician finally looked at it. He simply rotated the tires, and the work took less than 30 minutes. However, they refused to test drive the vehicle unless I waited another hour, even though the shop was closing in about 20 minutes. They also refused to schedule or perform the additional diagnostics they had previously told me to come back for later in the week. To make matters worse, the employees refused to provide their names when I asked, and they were hesitant to provide information for management. Overall, I spent almost six hours over multiple visits for a basic tire installation and still left with an unsafe vehicle and no real resolution. The lack of professionalism, accountability, communication, and customer service was unacceptable. I expected much better from a company that promotes safety and quality service. I will not be recommending service or returning!

Nice enough guys, but they don't stand behind their work. $180 to mount and balance 4 tires! Even…read morethough I've had single tires balanced there within the last 6 months for $15. Make sure you ask before you go with tires bought outside. (They do have a $10/tire disposal fee. But that still comes to $35/tire to mount and balance! Why the extra $20/tire? More than double!) After paying too much to get them mounted and balanced they were vibrating after two weeks. I was told "sorry you're on your own, you didn't buy them here" If you do buy the tires there and pay a premium then they will correct their mistakes. If you don't buy them there then "you're on your own" if your tire is not balanced correctly. They won't even consider checking to make sure they are OK. It's unfortunate, as I like supporting local businesses, but next time I'll go to a chain where I can get some satisfaction if someone makes a mistake, or at least will take the time to check and see if they may have made a mistake. I'd avoid this place unless you want to buy the tires there with a 30% markup. I'm sure they will stand behind the overpriced tires. They lost 3 customers today. Me and my two adult kids.

Very happy to have received this recommendation from my car guy. I needed advice plus 4 new tires…read moregot both. And they were both excellent

I recently received the gift of a "Frankenbolt" in one of my tires. I was actually on my way to…read moreRoland's to get it looked at when it went flat. After an hour of rocket science (deducing how to get the spare un-cabled and finding the tire jack), I finally got the spare on and made it there. All that after minimal bloodshed and only two or three four-letter words. Now I've been going to Roland's for years and have always had great service. I don't know much about tires but they always do their best to listen to what I need and make their best recommendation. I never walk out feeling taken advantage of and this time was no exception. I got one decent quality tire at a good price and they ended up fixing the stem on another that was leaking free of charge. The cherry on top was the very next day when I went to re-cable the spare to the undercarriage. Dreading the session after struggling to take it off the day before, I discovered that they had already quietly done it. Guys, don't change a thing; you've got my business!

I've been a loyal customer of Roland's Tire Service and have spent thousands of dollars here over…read morethe past year, but my most recent experience was beyond disappointing. Less than a year ago (about 10,000 miles), I bought four brand-new tires and had an alignment done here. Recently, I brought my 3-year-old car to the dealership for a recall and mentioned excessive road noise. After inspection, the dealer told me all four of my tires were cupped. They checked the wheel bearings, suspension, and steering -- everything was tight. Sure enough, when I got home, I checked myself, and they were right: all four tires are badly cupped. Wanting to give Roland's the chance to make things right, I brought the car back and explained what happened. I made zero demands, accusations, or complaints -- just explained the situation and was hoping for a simple alignment check and fix. Instead, I was met with immediate hostility from the manager. His response was basically to blame my driving and claim the alignment could have been ruined within a month of getting the tires installed by hitting potholes. I've been in the trade for 25 plus years and know how alignments and tire wear work. My old tires wore evenly; these new ones, installed with an alignment, are now all cupped after 10k miles. That points to an issue with the setup. The manager's "solution" was either pay $50 for a quick toe adjustment (while it was already on the rack) or buy four new tires. No empathy, no ownership, no apology -- just finger-pointing. This $50 adjustment would have taken less than 5 minutes mind you. He had his tech literally get the car on the rack to show me a report of an alignment that wasn't really out of spec. It was worse before I had the tires installed 10k miles ago. I have done literally hundreds of alignments working for Goodyear and the final outcome is only as good as the initial setup. They are easy to manipulate. Toe & go is not a 4-wheel alignment. The proof is in the tire wear. The printout today was virtually the same as it left 10k miles ago and the tires are cupped. Riddle me this? Even basic professionalism was missing. I was accused of also driving the car with low tire pressure which would cup the tires. 30PSI..... I asked what the spec was, and he told me it's on the door jamb. Which is correct but how can you tell me its low if you didn't look at the spec yourself? By the way the spec is 33 and when I got home, I checked the pressure, and it was 32. Honestly at 28 PSI the tires aren't going to cup that bad on only the inside edge. It's an alignment issue. What bothers me the most is the complete lack of customer service. I wasn't looking for free tires -- just accountability, respect, and maybe a simple alignment correction. Instead, I was treated rudely and dismissed. The manager basically gave me the cigar and said take it or leave it. $50.... Was this worth it? Making the adjustment and being empathetic would of easily avoided this review. It's sad because I supported this shop, even tipping the techs on jobs because I know the work they put in. But after this, I can't justify coming back. A little humility and care for customers would go a long way. Please take the time to read other reviews. You will see the trend of an egotistical maniac that admires praise but will tolerate zero criticism. Not crying over spilled milk but do better. Be positive and Good luck on your future endeavors.

This is a family owned business. They are extremely friendly and knowledgeable. I priced a bunches…read moreof places to have 4 new tires put on and Tire Shack was the best price. They were extremely efficient. Took them 45 minutes to have my tires mounted. They explained to me that I would be in need of new brakes come Fall and if I chose to only do the front or back separately that I should defiantly get the back done first. I felt as if they really cared about my car. I didn't feel like a number there. I will defiantly be going back for my brakes in the Fall! I feel as though I can trust the owner with my car and that he wouldn't ever take advantage of me.

Great mechanics! Tire shack has been my go too garage for over 20 years. Mike and Pat are always…read morefriendly and helpful. And trustworthy!

Friendly Associates and appropriate services. Prompt service when you schedule in advance and are…read moreon time. Pleasant environment.

I made an appointment for 11 am on a Thursday. I usually wait in the waiting room, but they send me…read morean email saying to drop it off. I can't do that I work nights and generally need uninterrupted sleep. I show up, they don't put my car in queue, it just goes in the office. They tell me it will take 1 hour to 2 hours to look at the vehicle. I want to 2 and half hours and realize, they are not going to do my car. I left. They have three guys at a desk. The inability to communicate that they are too overwhelmed with work is a problem. Instead of having these three guys, hire some more mechanics. This isn't just a Sullivan's tire issue, it is a problem wherever you go these days. I long for the days of reliable mechanics that earn your service by taking care of your car in a timely and honest way.

Picked up a screw in my rear tire, went to aziz's the Friday before the 4th of July. The man was…read moreabsolutely slammed but he fit me in. repaired my tire , put it back on the car charged me $25 bucks and told me have great 4th! I won't go anywhere else for tires and repairs!!!!!

Still the best around for tires and now they provide a wide range of repair services as well…read more Friendly, knowledge and helpful staff. Check them out

Good, honest business with fair prices. I don't live in the area but needed a place near work. I…read moreneeded tires and thought I needed brake work. They fit me in with one day notice and were done by lunch. As it turned out, my brakes were only halfway worn. They called and let me know I didn't need brakes. Most shops would have just replaced the brakes and been happy to take my $700. This is my new go-to tire and brake shop.

I called yesterday to get a tire repaired that was going low. Keep in mind. I purchased the tires…read morethere not too long ago approximately six months ago and I was told to show up and I was told him I would be 20 minutes. I got there and was told that they didn't have time to fix it and they sent me away even though I mentioned I had a trip in the morning. They could've cared less great service great company lol I manage a local parts store and trust me I will warn everyone about my experience thanks for leaving me with a bad tire and me having to go elsewhere but in all honesty you proved your cheap prices equal cheap customer service trust I will let everyone know on every platform I can you guys are the worst why tell me to be there in 20 min if you knew you could not help me btw it was 430 it's says you close at 6 great job from a bad company

1. Made at 10:30am appointment, they asked if I'd be staying with my car, I said yes as I had work…read moreat noon. 2. Arrived at 10:20 to be told it would be hours before they'd get to the nail in my tire. They said I could either wait 4 hours or leave it there. Neither was an option for me. 3. I was pretty annoyed and the guy told me the scheduling people double book all week and they don't have enough people working. So basically they make sure they collect the $s and so what if customers have to wait. 4. I went to the mechanic in my neighborhood who plugged the hole within ten minutes. Town Fair Tire will lie to you to get you there, just don't go! I wish there was an option for zero stars.

Bill is an outstanding mechanic. He is competent in all manner of trucks and heavy duty equipment,…read moreand it shows in his loyal customer base. He has an a large attached warehouse and fabricates parts and hoses on the spot!! Who else does that?!? He gets it done right the first time, which is a big deal when time is money. I was referred to him by a series of different mechanics that couldn't help me. He also has a couple of mobile trucks if you are stranded. And saving the best for last, he is the best priced mechanic around. I've learned quite a bit just listening to what he has to say and see it come true. When a guy can diagnose and fix the problem fast, the bill is always cheaper.. A truck genius!!! And I have even see him do an in frame on excavator equipment, work on buses and even pickups. He's done right by me a few times already when other mechanics are either incapable or too pricey to deal with, so this is just a small token of my appreciation.

Great service. Team was on site helping our truck within minutes and totally reasonable…read more Outstanding. We will definitely do our best to only work with these guys in that area!

Great place to have work done on your vehicle. Khalil & Milad are hard workers & treat everyone…read morelike family.