I am so shocked with the amount of unprofessionalism that was displayed today. I used to love coming here. I have been coming here since before the current owners owned it. Since I was 18 years old. My whole family comes here. Today my Father had a 1:00 PM appointment and was sitting there until 1:20 PM. No one addressed him to tell him that they were running behind and he had to pick my mother up from work at a specific time so he left and called the salon to tell them that he left and that he wasn't happy. When he called, a customer answered the phone. He didn't know it was a customer so he told them that he had a 1 o'clock appointment. He was sitting there for 20 minutes and no one said anything to him so he left and the customer responded with well. I had a 12 o'clock appointment and began rudely arguing with him. My father said that his family has been coming there for years and she said well then tell your family don't come here anymore. Completely unprofessional to have a customer answer the phone and talk to another customer however they want. I called the salon to ask for an explanation as to why they allowed a customer to answer their phone and treat my father that way, and the woman on the phone, Anna, responded because the customer wanted to. I then asked them if they let customers do whatever they want and she said it was because the owner did not speak English. I told him they could've had any worker that does speak English translate, ann not had a customer rudely answer the phone and argue with my father, and she responded that she could not control what the customer said. I told her that she could absolutely control who answers the phone and asked her if she thought it was professional to run a business that way, and she asked me what I wanted her to do about it very rudely. She then told me Jennifer would call me back and hung up on me. The lady on the phone was totally rude, kept trying to justify the actions of the owner and the customer, and did not apologize once. With Jennifer, there or not, someone could have still called my father or us and apologized for that act of unprofessionalism today and for allowing him to be attacked by another customer right in front of them due to their unprofessionalism and having a customer answer the phone. They just justified it by saying that they could not control what a customer said.
I have been recommending this nail salon to everyone for years and unfortunately, I will never step foot in here again because of the amount of unprofessionalism that was displayed today. I am BEYOND shocked. This woman was giving me attitude on the phone as if she was the victim. The woman who spoke to my father, that way should've been kicked out of the salon immediately, and my father should have gotten an apology and not justification. read more
