Back in September, I ordered a 9 cut square pizza with pepperoni and extra cheese. Upon its arrival clearly this pizza didn't have extra cheese and was a little over done... it was a typical PJ's pie, more red sauce than cheese and more breading than both cheese and sauce combined.. and bc of this common trait typical of a PJ's pizza, I orderd extra cheese.. Like I said previously, clearly the 9 cut square pizza didn't have extra cheese and was burnt, so I proceeded to call PJ's located in "Beaver PA," and upon calling I did speak to a Male representative of PJ's, I explained in detail my reason for calling and the Male representative received my complaint with seemingly concern, respect and a willingness to want to please me the costumer.. The Male rep was very apologetic and quickly offerd me a resolution, since he had my delivery address he offered me a free 9 cut pep pizza with extra cheese, he then asked me if I would be able to come a pick up the pizza, I told him no and reminded him the I was a patient @ "Brighton Rehabilitation and Wellness Center, and it would probably be better if he could just send me a coupon for a free 9 cut w/ pep and extra cheese to my daughter's home in industry, he agreed and took down my info and asured me that a note was put in the system explaining my issue and steps taken towards a resolution.. Not wanting to be bothersome, Every once in a while I would ask my daughter and or Son in law if indeed a lettered did come from PJ's, with the answer always being no.. So several months later this day, I decided to call PJ'S to see if maybe the line of communication in house(PJ's) had been broken and if I could still make preparations to have the pizza delivered to me, the female rep took down some if my info to see if any note had been made concerning my situation. The Female rep put me on hold, moments later she return to question me on why I would wait this long to check on the progress of my issue, I then said to her that I didn't want to be a bother so I waited to see if im PJ'S I deed would honor there promise, the Female rep went on to tell me that there system did show that I made the order but it didn't show evidence of a note being attached to my information they had in there system, the Female rep continued to be impatient, so I pretty much questioned the ethics of PJ'S deceiving me to believe that they were indeed being helpful and concerned for me the costumer.. The Female rep in the middle of her direct impatients toward blurted our that they would make the pizza but I would have to come pick it up, she said this purposely ignoring the fact that I am still a patient here at Brighton Rehabilitation and would not be able to physically come pick up the 9 cut.. I ended the conversation communicating to her never mind since she could not accommodate me and my unique situation.. besides PJ'S subpar pizza, what's more striking is there ethics and deception, when doing business with PJ's I recommend that you do so with a clear line of communication and documentation as needed...
Sincerely a deceived customer... read more
