The lunch buffet was awful it cost my husband and I $24.45 ( we drank water) to eat cold dried out pizza, dried out pasta, bread sticks with no dipping sauces and a very minimal salad bar. We ate what we could choke down and left leaving no tip whichI never do but all the plates we used remained on our table until we left, after giving us our drinks we never saw the waitress again until she left the bill. NEVER AGAIN!!!! read more

We had a group of us approximately 15 people. Preordered over the phone our order for dine in. The employee was very helpful in the ordering process. They had an area set up for us & were accommodating. Our large order of pizzas and pastas came out timely and fresh. Anything we asked for the servers and manager took care of promptly. The price was unbelievable for the quality and amount of food and excellent service. Kevin, Aaron, Jamie and Preston were all very professional, friendly & kind. Highly recommend this Pizza Hut location. read more

Pizza hut wooster ohio I had to wait 45 minutes to pickup a pizza that I was told to be 15 minutes

We had a group of 10 on a Sat. afternoon... We were served and accomodated promptly. Service was friendly. Food was hot and yummy. Hungry kids who wanted some good pizza. = Pizza Hut = Happy coaches. Thanks!! :) read more

this had to be the worst experience ever in the history of pizza hut. They delivered my food to the wrong address didn't confirm my address before the end of call. Their management and employees are the most incompetent children on earth. Mentioned they don't give refunds and even went so far to suggest I ordered improperly. If you want your order to be wrong and sent to the wrong place come here there is much better in town. NEVER ever buy here. If giving zero stars was a thing believe me that's the rating they deserve!!!!!! read more

Service was very good. Jayshon was the server. The buffet was ok. We requested a pizza and it took awhile for it to come out of the kitchen. The salad bar had only a few veggies on it but it seemed fresh enough. No manager in sight. read more

I watched this pizza hut being built. Literally. My mom used to bring me to the parking lot so I could watch. We'd take lunches, it was actually a lot of fun since I was really little. Pizza hut was also my first pizza. I came to love the doughyness of this stuff. Ta hell with da hataz, da hut is tiiiiieeeeeeeeeght [is that how you spell it? are the kids still saying that? tight?] Anyway, the people here have always been super nice, the service has been prompt and polite, the place has been clean, and the pizza is always as I remember. Pizza hut, I heart you. read more

The service and management are awful. We waited for our check for about 15 minutes while our server went outside and sat in her friends' car. I've had other issues with management. They just don't seem to care here, which is a shame. However, the food is good. I really like their new crust and sauce flavors. read more

Sat at the drive through for ten minutes waiting for someone, no one answered. Horrible service over all and it disgusts me. There wasn't anyone else there to order so clearly it wasn't due to staff shortage. read more

This place is horrible. We have tried so many times to give them a chance because they are the only pizza hut in the area. There is always something wrong with our order. We have complained to management but they act like they're not interested. Enough is enough. Tonight we ordered online. Our carryout would be ready in 10 to 20 minutes. Went to pick it up and after waiting over 1 hour, seeing people coming in placing orders and getting their food, we finally got ours. They were not busy, and our order was 2 sandwiches and 1 pizza. To top it all off the cook came out with a 6 inch goatee with no beard net. read more

It isn't has good as it once was and doesn't seem as clean. I don't go unless I'm forced to.

Such great service with a smile. Food is always terrific, but it's the friendly staff at Wooster Pizza Hut that's most refreshing.

Oh what a slow service. Expect to be here at least 1.5hr if you are dinning. I came here because town is pretty much shut down on Sundays and no good restaurant is open. Pizza tastes like pizza hut. So nothing more to be expected. The ladies that work there and their slow service really got on my nerves. read more

I would not go here again if you paid me. Placed order online. Gave them an hour. We got here. They put the order in after we go there. Been here a half hr. Still no pizza. Go to Wadsworth or medina. read more

Tuesday night. I ordered a pizza an Ohio best and it was the best pizza I've had in a long time thank you Lee Young for making it and thanks to Pizza Hut for great dining experience read more

We were the ONLY CUSTOMERS in the place and the waitress treated us like she was in a hurry and we were taking too long to order. Then they messed up our orders. Huge disappointment read more

pizza hut! it's shocking that this institution is still around, but perhaps not so shocking when you know how unimpressive the competition in rural ohio is. and guess what? this pizza hut just as mediocre as every other pizza hut you've ever been to; no more, no less. the kindest words i have to say is that for a multinational pizza chain, you could do worse. read more

With a remade menu and pitchers of inexpensive beer we really want to love this place. However, we don't really understand why they have multiple tvs tuned to fox news and bowling. It also seemed to take a really long time to get our two pizzas. That being said, both the pepperoni lovers and skinny beach pizzas were great. No Sunday beer sales. read more

We took the family there tonight and only ordered 2 pizza and 5 drinks and a couple orders of chicken wings that where on sale and with a discount of 13.00 our bill was 60.00 this is not a good place to take a family. The pizza was good but seriously go to another pizza place if your not wanting to spent a arm and a leg!! ( cheese and pepperoni pizza wasn't even a speciality pizza lol read more

Ordered last night for my crew on line. They were supposed to deliver by 7:05 pm. When I called to find out where they were, the girl said they tried to call me and my credit card was declined. This was not true I have several cards with all applicable credit. So I gave her another card number., When the pizzas arrived they were ice cold with hardly any sauce on them. I paid over 70 dollars for my crew to have cold,crappy pizza. You lost business. Since my facility is next door of over 1000 employees.. You really need to get your management together... also whats worse is your delivery guy had nothing nice to say about your consistent incompetence... he might not be there long either. read more

I enjoy pizza hut but usually only when I have a coupon or they are having a sale. They are pretty expensive. Usually when they have the p'zones I get those quite often. They are very quick at making your pizza and the staff is pretty friendly. read more

the only reason i give 1 star is because the delivery driver was very professional. never again from this pizza hut !!!! never again from this pizza hut !!!! never again from this pizza hut !!!! never again from this pizza hut !!!! never again from this pizza hut !!!! never again from this pizza hut !!!! never again from this pizza hut !!!! third time from this location and i would just like to say. never again from this pizza hut !!!! if you want details just place an order and see what you get for a pizza. read more

- I complained to the waitress that men's restroom has terrible foul smell - and the reply was "it always smells - we tried our best, but don't know from where the smell comes from" - I ordered cheese sticks - and they were served burnt (black all over). When I said they are burnt, it was replaced with another one which was a bit less burnt. - I ordered tuscany pasta - and it was served in aluminium foil bowl. When I said why I am served like that, when the menu card showed them served in nice china bowl - she said "maybe the kitchen ran out of bowls", (and in fact the restaurant was not even 10% full). read more

I literally had to get up and tell the waitress that I needed a refill and more pizza. After all that we had to wait 30 minutes for my pizza and it ended up being cold and small.... The service was overall bad but the 30 minute wait for a pizza was unexceptional and it wasn't even busy. read more

I arrived to pick up some food my mother had ordered on a seemingly mildly slow Tuesday evening. The guy that helped me was nice he brought out my food (two medium pizzas and two orders of wings) and came around the counter to check the boxes and make sure everything was correct. As he read the receipt I guess he realized my order had a salad on it. So he disappears into the kitchen for a few minutes and I'm thinking he's making my salad all the while. Instead he brings me a small plastic box and says to me "umm usually what we do is just give u a box and let u make your own salad from the salad bar". My response was a confused "umm oh ok uh what kind of salad was it?". He told me it was an Italian chef salad. Take note- I'm very perplexed cuz I just showed up to pick up some food real quick and this guy wants me to whip up my own salad not to mention I didn't order the salad so I have no idea what goes on it. I go to the bar and try to come up with what I think my mom would want on this salad of hers. The selection was very limited and picked over. There was no selection hardly at all. I finish and go over to the small sliver of countertop at the register my order was left on and embarrass my self trying to angrily shut my piece of crap salad box that keeps popping open. I was given no bag and I literally had a stack of six different sizes boxes. So I get home and do a balancing act with the food to get through the 4 freaking doors of the house and my mom is ravenously hungry. She's on a diet btw so she's a complete beast and this salad was the only thing her weight watchers allowed her to eat from Pizza Hut. I tell her what happened and she starts yelling cuz she paid $7.95 for this deluxe salad that all this meat and stuff on it. She even ordered a special dressing on the side which of course I didn't get. So yeah basically Pizza Hut when a customer orders pickup they don't want to waste 15 minutes making there own food. They want it ready to go and they want what they paid for. Complete disaster. read more

I placed an order online and almost 4 hours later they still have not delivered it. I have placed a few calls inquiring as to why and they said every time that it was out for delivery and it still has not arrived. read more

WORST PIZZA PLACE EVER! I went in to put in an order and waiting there for it to finish so I could carry-out. I was made to pay for it first which has never happened before and I was told the wait time was going to be 15-20 minutes. I came in 15 minutes later and my pizza and wings still were not finished. I proceeded to wait inside where they could clearly see me and how aggravated I was getting for OVER AND HOUR!!! I wanted to leave and just go somewhere else but since I was made to pay first I didn't feel like going through the hassle of a refund. I will never come here given next time I will be waiting until I probably die from starvation. Great job minimum wage pizza people! read more

Don't waste your money!! Everytime we order we recieve pizza that has these big bare spots where cheese should be but isn't. If you call and complain you talk to a snotty manager who has no interest in helping you. read more

This has been one of the worst pizza huts I've ever been to...and that says a lot. The staff doesn't seem to care, the 'manager' is an angry middle aged man who seemed to enjoy barking at the staff, while doing nothing himself to help. Waited for 5-7 minutes for anyone to acknowledge me, (besides the angry manager) while two servers argued over who got the last cigarette. I had tried to call in an order and after 11 minutes on the phone the frustrated employee stated 'I don't know what to do and my manager keeps getting angry at me' and the phone hung up. I went in and ordered, pizza tasted old and greasy like they make them ahead of time and throw (a measly portion) of whichever toppings you've ordered. Tasted days old. Not worth the wait or the money. Corporate needs to step in on this branch. read more

Freindly staff. Worst Pizza Hut food ever. Pizza was undercooked. I've been to a lot of Pizza Hut's and the food is usally consistent. This was awful. Filthy bathroom that opens right up into the main dining room. Won't be back. read more

I have eaten is a lot of pizza huts over the years as it is our favorite pizza. HOWEVER, we ate in the one in Wooster last night and it was a disaster. the waitress seemed more interested in hiding out by the beverage area. The pizza was under cooked and cold when it finally arrived at our table. After waiting for our waitress to appear for 10 minutes. I went to the counter. A guy approached me and asked if he could help. I told him out pizza was cold and I wanted it heated. He said someone would be out immediately. After another 20 minutes, our "waitress returned" I told her I wanted a box and my bill. I tiold her about the problems. She left and about 10 minutes later she returned and said the manager wanted to know if we wanted another pizza. I said no, just my bill and a box. I finally got the bill, paid and left and will probably throw the pizza away. I checked it out at home. Was not brown on the bottom, had about half the topping you usually get, and the cheese looked congealed and old. Doubt if it was a fresh one. Probably one cooked for someone else and just reheatd and served. Will never go into this place again. Worse restaurant ever. read more