We ordered 30 MyHut Boxes for a meeting. The Pizza Hut was literally around the corner! We were not able to pick up the order as we had loads of other things in our vehicles. Wrong move! We waited over 30 minutes to receive our order. We called the store and was connected to the call center. We explained that the delivery had not been made. We spoke with a manager, Julia, who was no help at all. She could not tell us where our delivery was They utilize Door Dash. She tried to say that it depended on what other deliveries the driver had. That shouldn't have mattered. As you leave their driveway, you'd turn right and less than 50 feet was where we were meeting. No apologies, no attempt to make the situation right. We will not be ordering from here again; mind you, we have two meetings a month. That could've been a little of orders you'd bring in. read more

Crew is always amazingly friendly and quick. Pizza is always done correctly and amazingly presented. Will always and continue to be a customer here. And they always have great music playing when I walk in. read more

It was one of those evenings where I didn't feel like cooking, so we decided to order from Pizza Hut. I haven't eaten anything from there in a long time so honestly I didn't know what to expect. We got the large supreme pizza. It was very tasty and I enjoyed it immensely. The meats were nicely seasoned and the toppings fresh. I also enjoyed the crispness of the crust. Two thumbs up for Pizza Hut. read more

Pizza Hut - Large Supreme Pizza - Pizza Near Me - Waianae, Hawaii

I ordered my food online for delivery. It said 30 minutes and I should've got my food by 2:30 but then got a text that said will be here at 3:30. Like an hour and a half for pizza and nothing. This is a joke.. I am a repeat Customre and this never happened. Also I never do delivery but I didn't have my car and so had to deliver. It's frustrating and I'm super annoyed.. I called the store and person said driver called out and they waiting for a dasher. I stated that I will Not be paying for my order.. I didn't lie they lied.. just saying.. read more

On March 14, 2024, I placed an online order at 4:25 PM for delivery to my address, which is less than a mile away from the location. Shortly after, at 4:29 PM, I received a text stating that my order would arrive by 5:07 PM. However, by 5:45 PM, my order still hadn't arrived, so I contacted the call center. After being transferred to several agents, I was informed that my order had been ready and waiting on the counter for almost 30 minutes, but the delivery driver had not returned to pick it up. Despite requesting a refund and opting to pick up my order myself, I was assured that the delivery was en route. Finally, at 6:19 PM, my order was dispatched, arriving at my residence five minutes later, a total delay of 1 hour and 17 minutes. The food was cold and unsatisfactory, prompting me to seek an alternative dinner option elsewhere. This experience was disappointing, especially considering it was not the first time I encountered such issues with this establishment. It would have been appreciated if the restaurant had communicated the delay and offered the option to pick up the order, given their known delivery issues. One star was given because that is the minimum. I will drive to the next town over in the future l. read more

Pizza Hut - Text from Pizza Hut of order confirmation, order delivery, etc - Pizza Near Me - Waianae, Hawaii

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This place is a joke! 2 hours no pizza delivered. Called twice both times 10 more minutes. My kids were so hungry already . Why am I keep calling and no one is informing me that things are way way behind at the store. Don't order here they are the most useless unprofessional pizza store on the island. read more

Pizza Hut Canceled our order after we was waiting for an hour and a half for delivery. God bless!

I absolutely love the multiple food options in Nanakuli!!! F I N A L L Y This Pizza Hut opened on Wednesday February 12, 2020. This location is carry out or delivery only, no dine in restaurant here They deliver from Hakimo to Ko Olina. Finally food delivery in Nanakuli. I am literally giddy!! This is located in the Nanakuli Village Center song with new places like Taco Bell, Starbucks, Wendy's and Longs Small parking lot free open lot style, not a lot of stalls directly in front but then again not a lot of people parked so it was easy to find a stall right in front Customer service was world class here food was piping hot fresh and accurate!! Will definitely be using this service again and again and again!! Did everything on the mobile app ordered with points I've been accumulating only thing I paid for was my dipping sauces!! read more

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This is not the first time I order from this Pizza Hut where I was very disappointing- I ordered it at 7:30 pm Got it at 930pm It cost me $59 and We ate a cold meal/ Chicken wings was cold the breadsticks was cold The Pepsi was warm- The two pizzas was cold-I wish I could pick The Waianae Pizza Hut over Nanakuli at least a meal comes hot read more

Pizza Hut - My pizza as soon as I got it was cold-The chicken wings was cold-The Pepsi was warm-The breadsticks was cold-I spent $59 to eat a cold meal - Pizza Near Me - Waianae, Hawaii

I was craving pizza & I took a chance at Pizza Hut even though they were closing in 2 minutes.. I got my order in and they received it. I almost forgot sure thought I was going to get a call that they were gonna refund me or something because it was too late BUT to my surprise I got a text that it was out for delivery 20 minutes later! Got my pizza and it was made to perfection. My craving satisfied and not only that the driver I forget his or her name but they were so NICE even though it was late they delivered my pizza with joy and I couldn't be happier. Thank you so much Pizza Hut for the customer service and quick delivery. I appreciate you! read more

1st time here. Clean, new, updated store. You like pizza, come to the HUT in Nanakuli. AuRite! read more

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Pizza Hut Nānākuli over charged Apple Pay. They changed my original sale price which ended up being a twelve dollar increase. Pizza is already expensive so we reward ourselves when they have pizza deals. I use the app to purchase so I don't need any coupons. Two medium specialty at 12.99ea. (25.98) Service fee $1.51 Delivery fee $5.99. Total $33.48. I gave the driver cash tip not on the app. I also get a text when my order is out for delivery, which has a Pizza Hut link when I opened the link it just showed $47.61 nothing was itemized, so I checked my Apple wallet there it was a Pizza Hut charge pending $47.61... I called 808-641-1111 number after a lot of arguments and back and forth being placed on hold over and over , I was able to get my $12 overcharge back. Im old school here and won't make a fuss for three to five dollars, but twelve and the verbal headache... Shameful read more

I must say ALWAYS ON TIME when picking up your order in 15 minutes. Not so much delivery so highly recommended to do pick up instead of delivery coz you'll be waiting forever read more

Pizza Hut is Terrible, ordered hand toss they gave me thin cross pizza. Toppings was wrong n messy . Never again waianae Pizza Hut!.... Fail

Just ordered using the Pizza Hut app and did a curb side pickup. It appears that I received what was on the receipt and asked the worker to please recheck my order and receipt to make sure everything was correct and there. The worker assured me everything was accurate. I got home and opened the boxes to find out that I was missing a cheese pizza... called them to sort everything out and it turns out yes they forgot... I have to give a 1 star review because of the inconvenience and the fact that a secondary receipt check was made by the worker assuring me everything was there. read more

Pizza Hut - Pizza Near Me - Waianae, Hawaii

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Delivery service is the worst!!! Since a couple of weeks my app sends my order to this location ! 2 times in a row , I received the notification that my order is out for delivery ! I only live 10/15 minutes away but always got my order 45min plus later !!!!!!!! They need to manage their timing better !! The driver shouldn't drive around for almost 1 hour with food In his car !!! Deliver 1 order and go back to get the other one . Seems like the driver take a couple of orders with him so he don't need to go back again ! My food is always mostly cold and I have to warm up my pizza in the microwave!!! read more

So I happen to try this place again give them another try....long story short I walked in after placing my order on the app asking and getting a confirmation I wanted the pizza well done she said yes going to be 15-20 min....OK... about 10 min later the door opens and I get handed my pizza and I ask "WELL DONE" and I get a confident YES low and behold I watched my pizza go from beginning to end of the oven and nobody put it back in to cook well done.Called Waianae and she confirmed it was supposed to be put in one and a half times which it WASNT clearly explained with this photo with a properly cooked well done pizza from Waianae location.Waianae even called to Nānākuli confirm my order and they said no they didn't have an order requested well done even when I physically went inside and told the worker that I wanted it well done read more

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I live couple of blocks away but my order came 2 hours later and I was so disappointed that I spend $100 and waited 2 hours and my pizza was burnt. read more

Pizza Hut - Burnt Pizza - Pizza Near Me - Waianae, Hawaii

Do not order delivery from Nanakuli Pizza Hut. The delivery is terrible takes long and pizza was cold. I tried twice next time was even worse they took two hours to deliver and uber eats delivered and the whole order was cold. Went to the store and got my money back. Need improvement big time! read more

I'm so glad that there is a Pizza Hut near our home in Nanakuli that delivers now. The drivers that deliver are friendly and make sure that our order is correct. We've had no problems with our order. The pizza is hot and delicious. read more

Update: So apparently the phone number on my account has not been updated. Which, shouldn't be an issue since I have ordered from the specific Pizza Hut several times already. According to them, because I did not answer the phone when the driver called, the driver decided to return to base and cancel my order. Except, nowhere on their site does it state that if you do not answer your phone, they will not deliver your pizza. They did not even bother knocking. Nope. My order has been out for delivery for over an hour now (I live just down the road). They don't answer the phone. I have tried calling four times -so far-. After listening to all the advertisements their system will transfer me to their customer service hotline, which located on the mainland. Once transferred to the mainland and automatic message will play, informing me that their customer service is closed for the day. Lovely. read more

Can't complain. Food is as good as it gets for Pizza Hut and they're pretty speedy when it comes to pick up orders

ordered curbside pick up got notified my order was ready alerted them to let them know I was there waited awhile before calling call center they told me someone would be right out. Still had to wait went in store only to be told my order wasn't ready, but yet the screen said my order was ready. Didn't get my sauce for my bread sticks and my cookie was burnt very dissatisfied. Will call the store manager to make a complain! read more

I ONLY put a star because I had to in order to post this review. This location deserves ZERO stars! I ordered a delivery around 12:45PM today (06/25/2020) using the Pizza Hut app. Let me get 1 thing straight, I have never had any problems with using the app! Until today! Apparently even though I updated my profile information online it wasn't updated in the app. When I completed my order it never dawned on me to double check my personal information (due to previous success with the app). Once the order was complete, the app stated that my order would be delivered at 1:23PM. Awesome (I thought). With "starving" children in the house, I was relying on this to be ordered in time! 1:23PM came and went. I didn't think anything, just figured they were busy out doing deliveries. So I waited a bit. 1:45PM and now 2:00PM. With the "starving" children now getting restless, I call Pizza Hut. I was answered promptly and was being helped promptly, then I got hung up on. But in less then 3mins I received a call back. I picked up and the kind woman transferred me to the nanakuli location. An MJ was who was "assisting" me. Now I have 2 people on my call, a woman from the call center and MJ from the physical location. MJ was informed that my order was never received, that it's almost been 30mins since I haven't received my delivery. MJ decides to go on and on about how when the information that was relayed to her location for my order stated misinformation about my address and phone number.. this goes back and forth for a few minutes. Mind you, I have no control over the app. Throughout the conversation I asked MJ if there'd be any type of compensation for me due to the late delivery being out of my control and hands. BEWARE EVERYONE MJ LOVES HER POLICIES! She kept going on and on about her policy. And the delivery policy. And how it states a lot of mumble jumble that I honestly didn't even care about! As a paying customer I'd expect some kind of sympathy or ANY type of compensation! The only compensation MJ gave me was (at this point) a 2hr late delivery of pizza that was probably sitting and soaking in all its oily glory! *Delivery finally arrives!* It was exactly as I was expecting it to be. Looking at the dinner box from the outside of the bag, I can see that the oil from the pizza and wings have already seeped through the box! The cookie box was also smashed. When I opened the box, it was, just so unappealing! Both the cheese and pepperoni pizza were soggy, oily, luke warm with hard crusts!! The breadsticks were stiff and tough! The wings' oil had somehow gotten out of its foil/box compartment and had soaked the left side of both pizzas! At this point, I'm sure you get the jist! HORRIBLE. NEVER AGAIN. DONE read more

They cut down on the pepperoni, so not worth it. It's terrible that businesses starts to do this.

Customer service needs some serious work. Namely the parking. The regular in store employees including the drivers take up all the stalls leaving maybe 1 or 2 open all the way to the right. Sure it's not a mile walk but I'll be damned if I have to be second to a selfish unprofessional business that puts its employees before customers. Customers should have that parking!!!!!! It's infuriating to see some of them hanging out in the car at that like I can't tell if they're on a break or on the clock but the perception is not good!!! read more

I am updating my review since Pizza Hut corporate sent me a 'Free Pizza' voucher. I appreciate the effort to right the wrong. I would have appreciated a voucher that equaled the amount I spent (since we ordered two pizzas and breadsticks) but again, I am appreciative of the gesture. We will most likely use this coupon at a different location! read more

They dont deliver to Helelua! Smh. They say due to safety reasons. Really? I'm born and raised in Nanakuli and never has pizza hut delivered to nanakuli. And now that they are able to they say they dont deliver to Helelua for safety reasons? They should wise up!. U walk in the store they have loud swearing music in the store. Not very family oriented. Then outside the workers take their breaks in there cars right out front playing loud swearing music out there too. I bet half the workers live Helelua!! read more

Don't waste your time ordering if you live helelua. Due to the "danger" it brings. We ordered at 7:18. Ordered everything, confirmed address, name delivery time. Got told our order will reach us around 8:10. We receive a call at 7:58 saying they can't deliver to us due to the location being in Helelua. 2 mins away from the location. They had said due to the safety they can't deliver. What's the point of building a Pizza Hut in a small city like Nanakuli if your unable to deliver? Literally no where in Hawaii is dangerous how some people stereotype it to be. I could understand if we had gotten told in the beginning that they weren't able to deliver but the fact they called back 10 mins before and for that reason. They then said the store canceled our order and it won't be ready to pick up for another 20 mins. When asked what's the reason, they had no explanation. Saying per email from the store it was stated. That's not a policy! Y'all just opened and already all this bad reviews. Smh. read more

Interesting music they have playing for customers while waiting. Very nasty language and kinda rude younger workers. Usually have high expectations for Pizza Hut but they totally changed that for me. I wait more than 20 mins for 2 small items with about 5 workers that stand around. They barely acknowledge you when walking into the establishment as well. I can say the food is fresh about 75% of the time. They just need to get their things together being open for a little while now. read more

Jordan is amazing! Customer service on point. Was a tiny situation that happened and Jordan she was there front and center taking care of my concern. Need more Jordan around..... Thanks Jordan girl!!!!! read more

It Was My First And Last Time Ordering From Nanakuli village Pizza Hut!!! The Service Was Very Poor, The Wait Is To Long, There Was A Guy Who Got Served A Raw Pizza So Returned It And He Waited Over An Hour Sk He Asked And The Manager Says Sorry We Made Your Pizza But We Lost It And With A Sucky Attitude. Me I Ordered 2 Pizza's With Pan Crust That I Paid Extra For And Got Totally Thin Crispy Cracker Like Crust So I Let Cashier Now & They Made A Even More Worse! I Was So Disappointed My Family And I Didn't Enjoy Our Dinner... I WOULD NOT RECOMMEND read more

Being that occasionally I visit Pizza Hut for a New Yorker or other special pizza. I ordered it online for here just to get it sent to Waianae Mall, so I go in I tried to get it to Nanakuli location and it was possible, so I tell the Manager I will be back so I walk to Longs and return back in 30 min., well we'll well I get there and thought I've fixed all the small stuff in getting my pizza so it was 3:00pm by the time I get there it seems that they didn't even start the pizza because they said it was ordered for 3:30pm REALLY! I was just there and told them that I was coming back and you tell me you will make me wait 30 minutes and I've already waited another 30 min., managers a totally lost, sorry to say all of them! So another manager calls me when I get home because I walked out of the door due to frustration and lack of understanding. I know we live in Nanakuli but CHEEZ!!?!? Anyways so another manager calls me to see if I got my pizza!?!?!? WTH?!?! Of course I said "NO"! So she apologized and told me I can come on Monday to get a pizza, well Monday comes rolling around and no call to see if I'm coming or what!?!? Totally loss and lack of care for customers, someone please hire people who can clearly understand and have common sense! Very very poor service! read more

We have been very patient with the new location but the last three orders have been wrong each time. I don't understand what is going on with the new store but it's really ridiculous and then when you try to call to talk to someone you wind up on the phone for 30 minutes. First of the three orders took over two hours to arrive. We got a message saying it was out for delivery but it still was 45 minutes before we got our really cold food. When we got it it was wrong so we called about that and they offered to fix it if we would come pick it up,?? If I could give it negative stars I would, just so glad that bitesquad finally started delivering in our area. If you want pizza pass on this location, it's simply not worth the headache. read more

I can't begin to start how many time nanakuli Pizza Hut mess up! So disappointed they didn't even find our order my friends credit card was use so how can they not find our order! Hour late why nanakuli always messing up! SMH read more

My boyfriend and I ordered from the Waianae Pizza Hut twice for delivery during quarantine and it was the perfect treat while stuck inside. The food was good and as advertised, and the delivery employees were so friendly and nice. They offered contactless delivery to ensure both of our safety. The stuffed garlic knots are amazing! read more

Pizza Hut - Stuffed garlic knots and Hand-Tossed medium pizza with meatballs. - Pizza Near Me - Waianae, Hawaii

Hours of operation is till 11pm, tried making a order at 7:45pm on a Friday night and that kept getting rejected so I called the main line. Phone got sent to a mainland office to be told they aren't taking any orders. This is not even the first time this happens, thank goodness we're moving and will never have to order from this location again. Don't post hours and not even be open. read more

I use to always love eating at The Hut, but today was just a DISASTER! I ordered their special which included lrg 3 topping, lrg stuffed crust, 8 boneless wings and 2 liter. Then I added cheese sticks, bc usually Pizza Hut has the best cheesesticks. Where do I start, the stuffed crust pizza was so dry and hard to chew, not to mention the fact I had to recut the pizza to even get the slices apart. Even my son who can eat pizza 7 days a week asked me why did it taste so weird. The boneless wings had 3 out of 8 pieces with sauce on it, and the cheesesticks were burnt and also not cut! Thankfully the 3 topping pizza was edible. So after spending over $50 the only decent part of meal was 1 of the pizzas and the 2 liter drink. I regret not going to my first choice restaurant for lunch today. read more

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I have been a customer of this store for over 10 years and I've never had an issue. Everybody is always nice and the food is always great. I do more walk-ins than deliveries but am a customer of both. I felt guilty because I went to the one in Nanakuli yesterday. They were great too. Remember people, respect goes both ways. These kids aren't getting paid big money and don't even ask for tips. Not everybody needs to be negative. read more

We didn't receive our order it has been 2 1/5 hrs so we called they said it was delivered but it never came then told us to wait another hour we just decided to cancel it read more