I received the worst customer service ever from this branch of pizza Hut. I try to refrain from writing negative reviews; I could not help but write one for this experience.
We had a program at the corn exchange on one Saturday in October and lunch was no included. Five of my friends and I decided to grab lunch at the pizza hut you know share our pizza; I guess half of us were watching our weight.
They had a buffet offer written outside the door, so my friend asked one of the waiters if we could take the offer. Instead of a polite reply, he said quote 'I'm sick of telling people that we don't offer buffet on Saturdays'. That statement was enough to make my friends want to leave, but I suggested we give him the benefit of doubt, that he may have had a bad day.
The last straw was when we wanted a table for six, the restaurant was full but some people were getting ready to leave. Another waitress came and did not even acknowledge us, she said something I did not hear to the waiter, then he turned to us and said in a nonchalant manner that he did not think we could wait because the tables will not be ready in another 20mins.
At this point, I did not need a soothsayer to predict our leaving before we did and I was utterly appalled. We went to the Nandos opposite the pizza hut and we had a far better service there. read more