Where do I begin here? Let's start with the TL;DR. Food was good for Pizza Hut and everything else was awful.
I showed up for lunch here because the place I had originally picked out in Chattanooga was closed. I had been to this Pizza Hut before when they still had the buffet pre-COVID and it was good. Actually ordering from the menu shines a spotlight on how bad the service is here.
In reading other reviews, I see they run out of stuff frequently. Today it was tea... No tea in the store at all, sweet or unsweetened.
When I first walked in I noticed the sign that said they would seat me. I walked up to the host stand and that seemed to confuse the woman up front (this will be a recurring theme). I guess she assumed that I was there to pick up an order? Not sure why I'd be at the host stand instead of the pick up counter though... I asked her if I could just sit anywhere and then proceeded to pick my table.
The tables and floor was clean and for lunch time, not very busy. I also noticed that only two people seemed to be working... The clueless woman (I'll call her Cher) and someone in the kitchen. Cher brought me a menu that was photocopied from somewhere and had small hard to read print. Then she disappeared. Finally she came out from the back to get one of her tables paid out and then she checked on her other tables. Then she cleaned a clean table. When she was done with that, she disappeared again. I still haven't ordered.
A woman came in to pick up her pizza. Nobody greeted her. She stood at the pickup counter for an eternity. She cleared her throat, knocked on the counter, said hello loudly. Still nobody came to greet her. Finally she called the store from her cell phone. Cher came out and answered the phone. When Cher finally was finished with the woman, she came to take my order. Finally.
I got the $8.00 lunch special, which consisted of a personal pan pizza, breadsticks, and a soda. I got the food quickly enough. It was curiously brought to me by another woman who either just got to work or just got back from a break (at lunchtime?). I thanked her and dug into my food.
It was hot, it was everything I expected Pizza Hut pizza to be. No complaints. It's really why this review even deserves the one star I'm giving it.
Cher brought me my check. I noticed that I was being double charged for my drink. I mentioned it to her and she took it right off explaining that she can't read the menu because the words are too small. Hm. I paid my tab and left.
Again the food was good, but the service was just very sub-par. Maybe when the buffet comes back, I'll be back. read more