Don't eat here unless you want to eat raw dough. Then if you want the worst service, call and request that they fix your order, if you're lucky, the line will miraculously disconnect. If you're unlucky some lowlife named "Dustin" will answer and cut you off mid-sentence after he basically calls you a liar.
Here's the deal, I didn't mess up the order, Dustin did. I didn't hang up on Dustin, he hung up on me. I offered them the opportunity to do the right thing. I wasn't hostile or abusive to anyone I dealt with. (Although, In hindsight I will say I might be feeling a little regret over that).
So this happened a while back but didn't post my review because I wanted to wait to see if corporate would make it right. I was also angry and didn't want to post until I was no longer seeing red.
We called the customer service number and after a bit of a runaround they said the area manager (or whatever they call them), would call me within three business days. My job requires constant concentration and I even told the CS rep that and "...if I don't answer, I'll call you back or they can call me back. But please call back as I want to fix this because it is (was), my favorite pizza place"
Well on the third business day they called, I was unable to answer. They left no message, no callback number. NADA! So I called back to customer service and I got the same, "they'll call you within 3 business days" So after FIVE days...THEY NEVER CALLED BACK.
So it's been a couple of years now, they never called. NOT. ONE. SINGLE. WORD.
Hey Pizza Hut ya wanna know what else hasn't happened? That's right, I nor anyone in my family has set foot in any, ANY of your restaurants ANYWHERE! You can keep the money you STOLE from me! Considering I used to drop $30.00 a couple times a week in your business I took the liberty of crunching the numbers and here's what it cost you...
Six times per month at least $30.00=$180.00 X 12 months a year =$2160.00 X 2 years = $4320.00.
Just so you know, that's a very conservative number as some months and many times I would purchase even more.
So on behalf of your competitors, I and they, would like to thank you for doing ABSOLUTELY NOTHING TO MAKE THINGS RIGHT WITH ME.
I'm just ONE but you can multiply the above number by 4-6 because no one in my family has set one foot in ANY of your dirty restaurants.
I have also told and WILL CONTINUE TO TELL EVERYONE THAT WILL LISTEN ABOUT MY EXPERIENCE.
I HOPE YOU HAVE ENJOYED TGE LAST $ YOU'LL EVER SEE OF MY MONEY!
PEOPLE, STAY AWAY FROM THIS BUSINESS IN TOPEKA, MANHATTAN AND LAWRENCE!
Good riddance (crappy) Pizza Hut! read more