New location. Used to be a full service restaurant about 1.5 miles Northwest. This is a carry out counter.
I've gone there twice. Both times, employee went out of their way to help customer in front of me, almost like they were dragging out the interaction. They asked the guy to open the box, he said he forgot to request a topping, they fussed and remade his pizza. When it was my turn, the cashier just looked at one of 3 other employees standing there with gifts from a Christmas party, and said "can you help this guy?". Handed me a box. Couldn't find it at first, pizza was in a glass case down below. They couldn't find it.
Are we to tip for this stellar service?
Got pizza home, shared with two others. So like a $2 pizza, paid close to $10.
First comment was, eww, it doesn't look good. Hardly any sauce, crust was gooey, one of us said,
This pizza wasn't made with love. Stuffed crust was ok. I'd say it just wasn't memorable,
But in fact, it left a negative memory.
It eroded what confidence I used to have in the Pizza Hut brand. Chewy dough, $10. Yuck.
And the differential customer service, I'd need a really great reason to go back. Not $, but to know
The food & service was better. Too many other places to choose from nearby. Or just have 2-3 pizzas at home for the same price. read more