Terrible customer service and unreachable management. ​I am extremely frustrated with the service at this Rosamond location. I placed an order using $40 worth of my hard-earned rewards certificates and needed to immediately cancel it. I have been calling non-stop for the past 30 minutes, and the line is completely busy. ​This isn't a one-time issue--it is a recurring pattern. Every single time it gets to be about an hour before closing, their phones suddenly go off the hook or just ring busy continuously so they don't have to deal with customers. ​Because no one is answering, my rewards are now tied up and trapped in a pending order that I cannot cancel. I hope corporate reads this and takes a hard look at how this store is being run. This location desperately needs a manager who actually enforces basic accountability, or corporate needs to step in and find new management entirely. Fix your customer service and answer your phones! read more

An extremely worthless fraudulent scam. The staff there never answers the phone. Their wait-times for a pizza is over 1-hour. You'd be better off shopping elsewhere for food to be delivered to your door. Never shop there again! read more

Ordered there new promo deal and when I went to pick up they skimped me a whole entire pizza only got 1 out of 2 and the pizza I got didn't even have all the toppings I asked for. Then when I go back to get my other pizza that I paid for, they have the audacity to tell me to make sure everything is there next time. Oh sorry I didn't know I had to make sure you do your job right as well when I'm on the phone. how about maybe next time you make sure to get the order correct especially when I came to pick up and had to drive back!!! read more

Today, 09/24/24, was my first time ordering from this Pizza Hut. I called to place an order for carryout. The girl that attended the phone was very nice and said my order (the deal of 1 large topping pizza for $9.99) would be ready in 15 min. I arrived 20 min later and my pizza was ready for me! The young man that attended me at the register was very nice and efficient. I don't understand the negative reviews--and I read ALL of them before I ordered--I wanted to give them the benefit of the doubt--and my pizza was hot and ready and delicious! Highly recommend! read more

Pizza Hut - 1 large pepperoni pizza - Pizza Near Me - Rosamond, California

Terrible store. Terrible delivery. App shows out for delivery for 45 minutes and had to call only to find out they still haven't finished my order over 90 minutes to get mediocre pizza and overpriced wings read more

Too expensive to eat out here!!! They don't take coupons!!! Hungry Howie's waaay better in price and quality!!!!!

Walk ins are welcomed here. Masks are required. Ordered a large supreme pizza with all the toppings: pepperoni, mushrooms, pork sausage, hamburger and bell peppers. Really good tasting pizza with a soft chewy crust cooked just the way I enjoy eating my pizza. The ingredients are all fresh and a good value for your money. The service was good. All their staff were wearing masks. read more

I called in to get a pizza and the girl that pick is really rub And I can't hear anything she said too me on the phone.. read more

They still have the worst customer service! In fact, they could care less about you. The old manager left, but the new one is no better. Placed an order using my points. Although it said my points were in the cast, the pizza was not actually on the order. I ordered other items just so the order would qualify for delivery (at $5). The order arrives, and no pizza (our dinner). I spoke to the store. I could reorder online and pay ANOTHER $5 delivery fee. That's such a crazy way to do business in a small town. BOYCOTT THIS PIZZA HUT read more

The worst Pizza Hut I've Ever had! I'm so ******** mad right now! I was looking forward to Pizza Hut all day! OH AND DONT LET ME FORGET THEY HAD A SMALL ROACH COME OUT OF THEIR PIZZA BOX!!! **** I'm so mad and DISGUSTED man! I'm going straight up there in the morning and complaining!! Ugh! read more

Pizza Hut - a hand holding a slice of pizza - Pizza Near Me - Rosamond, California

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Ordered pizza this afternoon to go pick up for dinner. We opted to try out the contactless pick-up to see how it worked out. We chose 4:30 pick-up time, and I pulled in at exactly 4:30. Let them know on the app that I was there, and waited. I waited for at least 15 minutes before getting a bit irritated, it was hott in the car. So I went inside to just go grab it, and it wasn't even ready yet. I noticed that there wasn't even an adult around, they all looked like a bunch of teenagers and we're laughing and goofing around like it too. I waited inside for at least another 5 minutes and than got my food. I got home and started to serve my family and when we checked the wings there was little to no sauce on them. My husband was very upset and called the restaurant and the gentleman on the other line got an attitude with him. My husband said we will not be going back there. Very upsetting. read more

Good pizza, not great but it's Pizza Hut! So if I was ratting on compared to fast food chain they would get a 5 star. Although it's not a 5 star tasting restaurant! The employees are great! read more

I like this Pizza Hut! Foods good, ready on carry out and friendly staff. I've only ordered carry out due to the fact that it's so close to home but it's always ready and hot when I arrive and the staff always greets me with a smile. Pizza is cooked well and wings are sauced, hot and cooked well. By far, my favorite Pizza Hut! read more

This place has such crap service. My wife waited for 15 minutes past the time our food was supposed to be ready, went inside and the food was never made. Then when we opened the food, the wings were just plain chicken with no sauce. The sauce was only a little bit which was poured only on 1 side. If there was a way to give less than 1 star I would have. Never going here again. read more

Ordered a Large 3 topping pizza and mistakenly didn't add cheese. I go back to have SANDRA the manager to correct my order only to be told she would have to recharge me. UNACCEPTABLE customer satisfaction. Why wouldn't a LARGE pizza franchise such as PIZZA HUT not correct the order or satisfy the customer's original order? I get it. I made it mistake by omitting the cheese. I've spent so much money ordering from Pizza Hut and this is the thanks I get? I'll take my business to Jessie's Pizza! Pizza Hut's corporate office will hearing from me as well. POOR customer service by SANDRA the manager. So disappointed with Pizza Hut in Rosamond and it's management team!!! read more

Outstanding customer service I was so happy to be greeted by the manager Letty wowww can I say she makes sure your food is fresh and hot when delivered she also up sales deals and advertises so you can help feed your family thank you Letty for such great customer service definitely will be returning to this location beat pizza place in Rosamond hands down read more

Been going to this Pizza Hut since it opened. Always had good experiences and above average food. Then came "on-line-ordering". May be good for most customers and probably for the business but the big question is... "what happens when a customer doesn't come in to pick up their pizza order"? Pizza Hut's answer is..."save THAT pizza until a delivery-order is made and place THAT pizza (with whatever toppings needed) in the delivery-order"....simple! Can't really prove this is what happened to my delivered pizza but never (ever) had a dried and cold cheese stuffed crust pizza with cold sausage rolling around on the top of cold dried cheese (delivered within 35 minutes) so you be the judge! If my wife and I weren't so involved in a home project (making curtains, if you must know) I would have gone to that Pizza Hut and graphically expressed myself along with some very persuasive visual aids. As it was I was only able to (immediately) call that place and advise a young lady who seemed less than interested when I told her that I was not making an order but calling to complain about what was delivered to me moments earlier. (IF) there is a next time I plan on having the delivery person stand by as I thoroughly examine my order!! I strongly suggest that everyone do the same. Another thing that I just noticed with this experience, or maybe I just hadn't paid attention to the previous bills....Pizza Hut is now charging $5.00 for delivery!! So much for tipping the driver anymore. read more

I love this Pizza hut! My pizza is usually ready within a half hour of ordering, and it's always delicious and the staff is super friendly! I love that they tuck the cheese and peppers into the box so they don't fly away as I walk out the door! read more

Good pizza but they were very rude when the order was wrong and wouldn't replaced it with what I ordered. I go there all the time and this is the second time they did this. I am never going there again. I am done,They lost a customer that goes there at least 3 or more times a month. What happened to the customer is always right? read more

Disgusting!!! Ordered a pizza and what we received was DISGUSTING! We received a soggy undercooked mess!!! And to top it off the pineapple on my pizza was cold. It was obvious that it was thrown on there after the pizza had came out of the oven! I ordered at 9pm for delivery. They closed at 10pm. They apparently rushed through my order to get out of work and had NO SHAME. I called and was automatically sent to the automated machine and was on hold 10 minutes!!!! Hung up called three more times then finally had a live person answer. Asked to speak to their manager and was not there. I then spoke to the "lead" she said I was the second person to complain about that and doesn't know what went wrong. There is no way that they did not notice this going from pan to box. She only wanted to replace my pizza and not my wings because their fryers had to be cleaned since it was close to closing. So she expected me to eat cold wings with my remade pizza. Poor shameless customer service!!! I insisted on fresh wings and after a great haggle she finally said yes since after I had asked for the DM's info. I will be calling back tomorrow morning to speak to a manager. read more

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I placed an order on the phone for one pizza. A Hawaiian with olives on half. Not even close to what I got. And they basically made it seem like it was my fault they got it wrong. Very disappointed. read more

Fast and friendly! Pizza Hut pizza! Orders are ready when they say they will be and the staff is friendly.

Its nice to have Pizza once in a while and Pizza Hut is good. You call and show up after 20 mins and your Pizza is ready. Thank you

We Love Rosamond, CA Pizza Hut & Now Your App! We Always Use The App To Order. Each Time We Place An Order It's Ready In 15 minutes Or Less. Our Food Is Always Pippin Hot & Delicious! I'm 7 Minutes Away From This Location. My Pizza Order Is Always Correct. I Run Inside, Someone Is Always Near The Front Counter. I'm Always Acknowledged Right Away. Ready To Assist & Ready To Grab My Pizza! Boom I'm Out The Door! Customer Service A+++! Taking Care Of Business Pizza Hut U Rock! read more

I placed an order on 6/17/15. Total was $13.98. I gave the delivery guy a $3.00 tip, which totaled $16.98. Easy math. Within an hour AFTER delivery, Pizza Hut called me but I did not answer. I assumed they were calling to see if I received my pizza. Today, 6/24/15 I checked by bank account like I always do. On my credit card I see a Pizza Hut order for $23.98. The delivery guy gave himself a $10.00 tip. I immediately called my bank to dispute the fraudulent charge. I called Pizza Hut and the owner was due to call me, but did not. DO NOT order from these people. They are CRIMINALS, especially the drivers.....the tall, skinny white guy is a THIEF. read more

Placed an order online at 8:45pm. Store doesn't close until 10pm, but after I placed my order I received a call from the store saying they closed early. They REFUSED business, but said they were closing early because it was "slow." I guess they didn't want to work tonight. Great way to lose business, Pizza Hut. read more

Awesome! Every time I order they open the box and everything is just like I ordered. I noticed they only have 2 stars, I think it's because more people are inclined to come online and write a bad review than a good one. It is Rosamond lol. But the staff is all really friendly and they get it right!! read more

Just went to pick up a carryout order. I didn't notice until after I paid that they made the wrong pizza. I asked them to make the correct pizza and to give me the wrong one for free. The manager said no to the free pizza and would not give me a refund. I had to wait for a new pizza to be made. The manager needs a lesson in customer service. It is highly unlikely I will be back anytime soon. read more

"Order Online - The best deals live on PizzaHut.com " This is what it says in the "From the business" section of their Yelp page. Yeah, okay...I'd gladly order online...IF the stupid site worked properly!! Today I was trying to order their "Big Monday" deal, which the site clearly states is two medium pizzas with up to three toppings for $6.00 per pizza. I built the pizzas and went to check out and noticed my subtotal, before tax, was $17.00!! I'm no math whiz, but I'm fairly certain that $6.00 times two pizzas is NOT $17.00! I went back and tried again...same result. I tried a third time, this time making both pizzas cheese only and voila! The subtotal was $12.00! I called the store (the one for whom I am leaving this review) and asked for their assistance. All I got was "Sorry, but if it's online, we can't do anything about it. You have to order online to get that deal." The online ordering system wasn't giving me the deal, you morons!! THAT'S WHY I CALLED YOU!!!! read more

I used to use this location all the time. My family is big on pizza,...After 3 attempts, 2 different visits to get the right pizza and wings. Their response was... will give you two dollars credit?!! customer service is horrible. I stood at the counter and waited while I watch the employees (Collin) chitchat and play around, he never once ask can I help you, No manager on site that evening, just some youngsters who don't appreciate having a job. I do not recommend this location in the evening. They have lost this customer. read more

HORRIBLE CUSTOMER SERVICE!!! I Ordered a pizza at 10:14 PM and was told 30 minutes. At 11:14, I called to see what was going on and the store was closed. I had family over from out of town, so I ordered a good amount of food. Not only did I not get my pizza, but was not given a courtesy call if they happened to be lost. I get it, I live in the boondocks of Rosamond, but a damn call would have been great. A little thing called customer service is what they lack. read more