This is a hard review to write because we love this particular Pizza Hut, my husband is always talking about how nice the people are inside. My kids ordered a pizza last night after a long weekend my husband who normally picks the pizza up was already at work for the night and it was kind of late so they decided on delivery. When the delivery man got here he told the kids he didn't have the Pepsi they ordered online and that he tried to call but there was no answer so he brought them a diet soda. they are teens and pre teens so of course they didn't want it,and tried negotiating the cost of the soda, I heard an elevated voice and my youngest came running saying the delivery man was cussing at her brother so I came to the door and the delivery guy is belittling my kids saying he doesn't know why his mother is making him do this and what kind of people don't drink diet soda he looked like he was having a mental breakdown on my porch, I paid him and asked him to leave he was completely inappropriate. I wanted to say more but he was already escalating his behavior and he was pretty big and intimidating. We will never order delivery from here again. Thank you for talking with my husband we understand what the issue was and we appreciate your willingness to both explain and rectify the situation read more

Pizza was ready on time quoted. It had minimal pepperonis and other ingredients. The flavor was horrible, caramelized onions topping list of suspects. The cheese has an artificial taste and sauce has no flavor. Believe the rating! Actually, 2 stars is generous!!! read more

Pizza Hut - 5 topping stuffed crust pizza - Pizza Near Me - Richmond Hill, Georgia

I'm out. Longtime customer, last time customer. Ordered online. Tracker says pizza was being made and gave estimated delivery time. Called after it was 30 minutes overdue. Guy who answered phone says he thought it was out for delivery. Came back on and said it appears they didn't have all of the ingredients we ordered and we would get a refund. Still no text or email saying the order was canceled. Reordered from Dominoes. No Mas The Hut. read more

Gloves and hair nets should be used. Bad customer service found blonde hair in pizza which was dry; never again. read more

I will never order from pizza hut again. I haven't had pizza hut in years and I decided to give them a chance. However they gave my order to a door dash delivery and it is now 30 minutes later than estimated. I will absolutely never order from them again. read more

I ordered a pizza for delivery last night, the pizza never came so I drove up there. When I arrived there was no manager onsite and the poor girl working the front had no clue how see any info about my order. I wasn't able to get a refund or a pizza. I will never order from here again. They stole $43.00 from me read more

Where's the extra cheese I ordered? Where are the toppings I ordered? WHERE'S THE SAUCE??? Terrible pizza and WAY overpriced! $37 for a large pizza with four toppings (half of the toppings on less than half the pizza)? Total ripoff. One slice had only one of the toppings on it! And I honestly think they didn't even bother putting pizza sauce on it. I am so tired of pizza being such a gamble these days, and it makes it so much more unacceptable when a place doesn't take any coupons. Plus, they expect you to add a tip even when you're carrying out! I waited tables for 10 years and I'm an excellent tipper, but why should I tip people who obviously don't take any pride in their work and don't care about their customers? Ordering pizza used to be fun, but now it's just frustrating. read more

I love all pizza and it has been awhile since I've had Pizza Hut. The stuffed crust is unparalleled to any other option out there it is the best. If you haven't tried it you are missing out. The 5$ menu they have is a great option. The downside from my most recent order was the Stuffed garlic knots. The flavor was good but the stuffing had all cooked out nearly and was stuck on the bottom of the pan and for $5 not worth it. read more

Pizza Hut - a box of chicken wings and a cup of ketchup - Pizza Near Me - Richmond Hill, Georgia

So I ordered a pizza that I constructed, and there were no onions, and I requested extra meats on 1/2, which didn't happen. I made a mistake when ordering online, and forgot to hit delivery. I promptly called to rectify the situation, and was told no problem, about 25 minutes, but the upcharge would be a little over $5. Fine, no problem. I was going to tip the driver the remainder of a $20. This was 8:04 pm....at 0852 pm no pizza. Someone tried calling, but when I answered the landline, no one was there. I called them on cell and was told the driver left and forgot my pizza and wings. Fine, I got in car and drove down there to pick it up. The box topper was she was still going to charge me the extra $5 for delivery? Really? I just came and picked it up. No one delivered.... and then missing toppings. Well, Dominos or some other pizza place gets my business from now on. And all that stuff was $52. No more of that craziness. read more

Pizza Hut - Pizza missing onion and extra meat. - Pizza Near Me - Richmond Hill, Georgia

Pizza is cold... Pizza has no red sauce Pizza is way over cooked... it was dryed out Pizza dough taste like card board. this is not the same pizza hut that I loved since I was a kid in the 80's. What happened Pizza Hut??? I should have bought a "RED BARON BRICK OVEN frozen pizza from walmart. next time when I want great tasting/ looking pizza I will not go to this place any more. read more

Ordered two boxes of pizza. One box contained a long strand of hair in the pizza and the other box was missing a topping that I ordered. 0/10 don't recommend. read more

I will not be ordering from here again. My son had friends over and so I decided to just order pizza to be delivered. I ordered online a medium cheese, a medium peperoni, and a large supreme. When the pizza came the supreme did not look like the pan pizza I had ordered. The dough was not the crispy that we were used to when ordering at any other pizza hut. I called and spoke to the manager who insisted it was a pan pizza. When we finally decided to try it, the pizza dough was completely raw in the center and to top it all off the cheese pizza had a hair in it. I called again and spoke to the same manager. I explained again the situation and he never offered to make it right. I asked him to please take the pizza back and just refund us as we would not eat the pizza. He refused saying all he could do was give me store credit, which I declined as I explained I have no desire to order from them again if this is the idea of what a pan pizza should be like. Needless to say they lost my business. There are lots of pizza joints here in Richmond hill. Do yourself the favor and go to any other one. read more

Grew up eating Pizza Hut and crave it from time to time, but I am constantly disappointed with my orders enough to have to write this review to warn others. This location gets orders wrong and when you speak to employees about the incorrect order, it is clear this is common, and they do not have the customer service experience to make it right. No apologies are made, and no corrections are made to correct their mistakes. Spent $50 and it was an entire waste!! I am over this location and will be supporting other local businesses instead. read more

Local chain spot that didn't disappoint when I needed to bring home the cheesy bite pizza! I love online ordering. I love it event more when it's fast to do, actually goes through, and fits my timeline. I came within 15-20 minutes of placing my order, as promised, and my pizza was ready and hot hot hot! read more

Definitely excellent customer service, woman at the counrembered my name when I returned in to pick up my pizza after ordering. That says something, that's excellent. Update from original post: we ordered from here again. The delivery man didn't bring our sauces for the big Dipper pizza. A simple mistake. I called and talked to the manager-she sent the sauces and a complimentary warm cookie. Whoa, it's so good! I'm pretty sure this is the same lady who remembered my name a few months ago pre-COVID. You are so appreciated, thank you!!!! read more

This is the best pizza hut I have been to in a long time. Ordered two pizzas to go. Gave me a good discount. Pizzas were very hot and cooked perfectly. Crust was soloist good and tasted very fresh. I will be going back. This is the only pizza my husband will eat. read more

When they are busy and short of staff their solution is to not answer the phone. So, I came down to place my order in person and first she rang my order up wrong and then charged me wrong. I had to tell her how they normally ring up my order and what special I usually get. So, I'm sitting her waiting for my pizza, listening to their phone ring and there are only two workers in this place so if you need a job they should be hiring, but if you need pizza, good luck. read more

I love Pizza Hut pizza- when they get my order right. Unfortunately 2 out of 3 times that has not been the case. Our first time ordering was online and we ordered 2 pizzas that took over an hour to be delivered. I ordered a ham pizza and added pineapple and a supreme pizza that comes with pepperoni, pork sausage, beef, mushrooms, red onions and green peppers, I can't remember what the ingredient was, but I subbed one for another. When we finally received our pizzas (after several phone calls and we only live 2-3 miles away) we received cheese pizzas with only the substitutions and additions- so one pineapple pizza and one sausage pizza. I called Pizza Hut and was told we could either wait for new pizza to be delivered (it was 7 and we were starving) or we could accept $10 credit for each pizza, we elected the store credit. The next time I ordered pizza they had no record of my $20 credit, but after much discussion I did get credit. One of our cheese pizza's was burnt. I called the store and they did deliver a new cheese pizza, but they wanted the burnt one back (guess they needed proof? LOL). I went back a 3rd time because my daughter had a free pizza from school. Our order was correct and ready at the time promised. I did make sure to visually inspect our order before walking out of the store. read more

This place discriminates against truck drivers they told me I had to walk in the rain to the front of the truck stop in order to receive my order read more

We ordered pizza and it was ok. Soggy crust. Ordered a medium and for some reason each slice was separated completely, in the shape of a pizza but space between each slice??? read more

I know this establishment has a bad past but my wife and I have eaten here multiple times and not once were we disappointed. Perhaps they were under bad management or who knows really, but i have to say I love these guys. Ranch is always in the box, friendly staff and my order is correct every time. read more

Pizza dough was undercooked and had a weird taste. Veggies also had a weird taste. Not a good Pizza Hut. Skip it and hit up the Subway next door. read more

We have always had a great experience with the Pizza Hut in Richmond Hill. The pizza delivery has been on time and the orders have been accurate. Pizza has been fantastic! I would recommend. We are pretty regular customers too. read more

I don't even want to give this Pizza Hut 1 star. They have consistently messed up our delivery orders. We recently ordered a large extra cheese pizza with a 2 liter of diet soda. The delivery was on time but the pizza was burnt. When we called to speak to the manager, she explained extra cheese always burns the pizza but she'd be happy to send out another pizza. I'm sorry but that is not an acceptable answer. A simple apology would have been sufficient and then send out a pizza that isn't burnt. In addition to the burnt pizza, our soda was not delivered. In total, we waited over an hour. I'm sorry but when a pizza is burnt, it should be obvious. Stop delivering burnt pizzas! It's a waste of our time and it makes this location look bad. Next time, we will order elsewhere. read more

Working in the yard today so I thought pizza would be good for lunch. Called at 12:10 to place an order for delivery, the person said it would be 15 minutes. At 1:15 I called back to see where was the pizza it had not arrived. The person who took the order said that it was put in the carry out by mistake so It had been sitting for almost an hour. He said he was sorry and said he would remake the order and send it out ASAP. The pizza arrived and it was cold, the order had not been made over just delivered. The chocolate chip cookie was burned and not able to be eaten. Last time I will order from here. Bad service and food. read more